National Grid

5/13/- Discussed with Ms*** that the total amount owing is $Defaulted minimum payment arrangement every month since AugustMs*** paid $to restore the agreement. Advised Ms*** she still needs $current bill due by 6/1/Ms*** is frustrated with our collections
process due to paying every month and still getting disconnect noticesTried explaining to here she's behind by payment every month since Auguste so the payment restores the agreement but then defaultes again once the current bill isn't paid by due dateMs*** states it doesn't matter what I explain to her she doesn't agree with the collections process and still considers it harrassment. She states she will pay when she can payMailed a letter explaining. See attached. Jennifer *** Customer Satisfaction & Regulatory Compliance National Grid

National Grid is not reporting this customer's information to the Credit Bureau. The company suggests that Mr*** contact the collection agency to ensure that they have pulled back the reporting when the account was removed by National Grid. He may also want to contact the various credit reporting agencies as well. Thank you

National Grid’s Service department is in active discussions with the resident at this address to come up with a solution to her natural gas meter ventThe reason behind the vent is for safety, which National Grid takes seriouslyThe resident *** *** is not the owner of the dwelling, but
National Grid is working on solutions to help her*** works for an Airline, so the process is taking longer, but we are looking into either moving the vent or placing a shrub or greenery in front of the ventDan *** a Supervisor in our service department is working with ***Thank you in advance Greg *** National Grid

Hello, I am not worried about attaching the credit report page, there is nothing there that can be stolen. I also attached the copy of the response to the Attorney General from National Grid stating that they did not report this on my credit. As you can see, they lied. They need to
be held accountable for this, it needs to be made public that they are not accountable for their mistakes, but rather choose to lie about it. This has affected me financially and I will pursue them to the fullest to be made whole. The more they drag their feet, the more that will cost them. Thank you

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I'm not sure of the amount nor do I understand the figuresI know that National Grid charges a delivery fee on every billI want that taken off and any charges from Feb28th to March 25th Attached is the email from *** Lane Aptstating when we moved out and that we turned in the keys Regards, *** ***-***

I called and left numerous messages for *** to return my callI did leave a detailed message on 7/7/for *** advising her that National Grid can collect on old past due balances within yearsAlso I do see that she is on a payment agreement for this balance and if needed she can call me
backI left my name & direct phone number if needed*** still has not returned my phone calls and is on a minimum payment agreement for her account balanceCustomer must understand that National grid can collect on the balance.Karen S***

This letter is in reply to recent complaint MrsBertrand filed with the Revdex.com, Inc.When a customer is applying for service it is important to contact National Grid prior to moving into a premise to ensure their service is active and ready for their use on the day they are anticipating their needs for the serviceThis is necessary as required documentation may be needed and must be completed prior to a scheduled orderThe Company does not schedule these types of orders as a same day service, but does comply with HEFPA Law 11.3(4) which states the Company is to complete application from any applicant within the required five business days of receipt of a completed application of service.Mrs*** applied for service at *** *** ** *** ** ***, ** on 6/2/At her time of application it was advised proof of residency was required and payment arrangements on prior arrears balance with Company were both necessary prior to scheduling a connection of service and/or account into her nameOn 6/18/Mrs*** was again advised application of service was not completed as payment arrangements on her outstanding arrears with National Grid was still neededMrs*** paid arrears balance and a connect order was scheduled and completed on 6/25/within business days of completed application.I hope this helps to answer your questions regarding this matter.Sincerely,BarbaraNational GridCustomer Satisfaction & Regulatory Compliance

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Gas meter readings for the period in question are as follows: 6/- thems 7/- therms 8/- therms 9/- therms 10/- therms 11/- therms 12/- therms 1/- therms 2/- therms - estimated therms = actual therms 3/- therms 4/- therms 5/- therms (because we requested gas service suspension) 6/- thermsPlease notice that gas meter readings after installation of the new meter 1/11/did not change significantly from the period between 6/1/and 12/29/ If the meter had been the reason for lower use, the reading for February and March would be expected to increase and it did not The decrease in use of natural gas is because of installation of an electric water heater to replace a gas heater in June 2015, use of a pellet stove to heat our home and an unusually warm winter seasonI PROVIDED THIS INFORMATION TO NATIONAL GRID A MINIMUM OF FOUR TIMES, BOTH ON THE PHONE AND IN WRITING. Barbara did take sudden interest in this closed Revdex.com case after I filed a complaint with the nys public service commission earlier today and replied accordingly She did not however email copies of statements for the period in question that were requested during my conversation this afternoon with Ticia at National Grid If this matter can not be resolved within the next five business days I plan to follow through with a public service commission investigation.In addition to my previous request for compensation for the "estimated actual" use of natural gas, I am also requesting compensation for late fees applied to my bill by national grid and compensation for my time spent making telephone calls, sending emails and filing complaints because my concerns fell on deaf ears at national grid on at least four occasions Barbara's generosity sharing her telephone contact information is representative of my experience with National Grid's customer service
Regards,
*** ***

T** ***
*** ***
*** *** ** *** *** * *** *** *** ***
*** ***
*** ***
***I spoke to *** *** and he understand and is aware that once he makes a payment on line, he is the only one to go on line to cancel
this paymentCustomer is on a payment agreement to pay $on 11/17/Customer is satisfied & thanked me for calling

Our records indicate that the customer has been in contact with our Consumer Advocate and a letter has been mailed to the customer indicating the balance on the account is a zero balance. The account has also been pulled from the collection agency. Thank you

Business (as entered)National GridErie Blvd WSyracuseNY, 13202(800) 642-4272Problem Description:Payments sent: 5/28/3.00, 5/28/13.00, 5/14/33.00, 5/28/Confirm *** Card Number: *** (payment brought account uo to date 5/5/29/Confirm ***
Card Number: *** First payment on balanced billing (up to 6/Next payment due 7/? Next Payment 8/Next payment 9/Account up for review Next payment 10/Next payment 11/Next payment 12/Account up for reviewDesired Outcome:Multiple payments have not been credited to account from 5/through 5/I have the automated emails from Western UnionTotal paid during May is$, I have documented all of thisThere is supposed to be HEAP on this account too, but not on accountI understand that payments have been made and not documented - I have faxed the "missing payment" fax and sent an email via the websitePlease respond via email to ***@yahoo.comI understand that my next required payment is not until end of julyplease inform me of this is wrong and document all paymentsI was told that I could not be on balanced payments because the account was not full paidI have documentation that it is Please place account on balanced billing., Thanks

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, *** ***

I left Ronald a detailed message if he needs to speak to me regarding this issue leaving him my name and phone numberI do think he is all set because his power was turned back on 8/10/Customer should be satisfied. Thanks! Karen

In response to the complaint: I spoke with gas marketing and was advised the customer should have the refund check within 4-weeksThe request for the refund was submitted this morningAccounts receivable is printing the check and will be mailed in the next day pr soRight now as stated
before we are in the process of mailing out that check.PSC Liaison: *** *** Department: Customer Satisfaction & Regulatory ComplianceTelephone#: 631-755-4804 Fax Number: 516-545-

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The resolution I asked was for my service not to get interrupted last
July 2ndMy service was not interrupted, however I just want to
mention that there was no reason for the payment to get cancelled from
my endIt must come from National Grid side and I am very annoyedThis
was not the first time that my payment was cancelled, as I said, not a
reason from my end. As one of my requested resolution, make sure
my payments would never have this issue againI have mailed a check
yesterday, July 18th, for a payment due on August 4thI want to make
sure this is published on Revdex.com. Regards, *** ***

I confirmed with Mr*** that we did correct activation date to 8/16/and a new bill for the time period from 8/16/thru 10/18/is on its way to him for corrected amount of $Mr*** states he already mailed a check for $days agoAdvised the next bill after the 11/18/
meter reading will reflect a credit of -$20.18. Mr*** understands and is satisfied. Let me know if you need anything further. Jennifer *** Customer Satisfaction & Regulatory Compliance

To Whom It May Concern:I have made contact with the above referenced customer and discussed her agreementShe was billed shortly after the original agreement was madeShe did not return the agreement until after the next bill was issued and was the reason she was not set up on that agreement.I
advised *** to pay her current bill, as two bills have been issued since her original agreementShe will pay her current bill of $and her installment amount of $to total $by the due date of 7/2/I set her original agreement upShe is satisfied at this timeIf I can be of any further assistance please contact me Monday through Friday from 8am - 4:30pm at ###-###-####.Sincerely,RheaNational Grid

National Grid has spoken to this customer regarding her concerns with high bills on several occasions, the last one being August 15, 2017. We have checked her meter as well as completed a shared meter investigation. It has been determined that her meter is working properly and, there was
no indication of a shared meter situation at this location. Teresa AHammons Customer Satisfaction & Regulatory Compliance National Grid

Good morning ***, The above referenced customer complaint was forwarded to me earlier this week from my counterpart in upstate NY. After reading through the customer’s complaint, it was forwarded to the gentleman within Nationalgrid’s Special Billing and Management dept for review. His
response this morning to me was that the charges Ms*** is disputing will be canceled. In addition, the customer will be notified by the Special Billing department of the cancellation of charges. I attached the original case below for reference. Have a great rest of the day-Laurie KEscalated Complaint & Regulatory Services Dept Nationalgrid, LI

I got this complaint as a PSC Case also today Case #***. Following is the information: Called Ms*** at ###-###-#### no answer, no machine. Called ###-###-#### and left a message that she spoke to consumer advocate and she has held the account until 11/14/for her to make
up the missed payments of $to restore and $is the current bill due by 10/29/Consumer advocate updated the financial statement since the car payment was left offDefaulted minimum payment arrangement on 8/8/An updated financial statement reflects -$Ms***'s last payment was 8/2/but has only made in the last yearAdvised her in the message that the account is on hold from the consumer advocate and any further concerns to contact me back. She should be all set. Let me know if you need anything further.Jennifer Z***Customer Satisfaction & Regulatory Compliance National Grid
Erie BlvdW
Syracuse, NY
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