National Grid

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. In reference to the above email from National Grid, I have repeatedly stated that I do not live in NY I am a full-time college student and I live in Arizona attending school, I live on Campus and share a Dorm with roommates my rent and utilities are paid from my tuitionI have asked National Grid to contact my school if they want to know my dates that I have been attending the University I have been a full-time colleges student since Apriland I graduate in June 2018. Now speaking on behalf of *** ***I do not know much about her daily routine , *** *** is an Exwife and I have been divorced since and the address that National Grid grid giving belonged to *** *** I also reported this to the police and Government as Fraud Sincerely, *** ***
Regards,
*** ***

Revdex.com:
The first thing I have to say is that I have proof that my account was paid to agreement for the month of Aprill and should not have been reported late! Even the last representative that spoke with the only person I would authorize my husband to speak to on my behalf said something funny happened that month! And if an account is current in the month of March how can it go to days late in April? It was paid on time! The woman that National Grid was discussing my financial information with was not authorized and would like national Grid to provide proof of this if that's what they would like to claim! Yes my account was late for a very long time and since I found out what the woman was doing to my account, I have paid my entire balance and my bill has not been late! I am trying to buy a home and get away from this woman who ruined my credit and getting reported late is a critical hit after what she has done to me! This woman has never had permission to speak on my be half! I have called several times to ask and they do not have anything in place to identify whom they are speaking to! I am trying to fix what this woman has done to me that's all I ask is that I am able to protect myself!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

November 15, 2016This letter is in reply to the recent complaint which *** *** filed with the Revdex.com, IncService was disconnected for non payment at the inquired addressI have contacted and spoke with *** *** regarding her application for service requires
proof of residency and payment arrangements on her outstanding balance with the CompanyBoth are required prior to her becoming the primary account holderMrs*** states she has contacted her landlord and will forward a notarized statement with her move in date terms of leaseShe understands she will also need to contact collections at *** to establish payment/payment arrangements to complete her applicationSincerely, National Grid Customer Satisfaction & Regulatory Compliance

Customer owes a total of $8,808.70, made one payment on their account on 10/8/2013(1/years ago) and has a positive cash flow, which makes them ineligible for a medical emergency for any medical equipment per PSC guidelines that are followed by all New York State UtilitiesThe bottom-line is the customer never attempted to make payments or obtain DSS assistanceNational Grid can not afford to fund balances like thisGregory Ladd Senior Supervisor - Customer Satisfaction & Regulatory Compliance nationalgrid Erie Blvd W Syracuse, NY

February 2, 2017*** ***
*** *** **
*** ** ***Re: Revdex.com Id #***National Grid Account # ***Dear Ms***I am writing as I have tried reaching you numerous times at the phone number you provided and we have not had a chance to speak
regarding your contact with the Revdex.com for a transferred balance of $for service at *** *** *** *** ** *** You currently have service at *** *** *** *** ** *** with a current balance of $779.86. On 3/29/there was a transferred balance of $that was transferred onto that current account from account #***Your account reflects payments made on the account but there was always a previous balance still owingThe closest the account got to a zero balance was on the bill dated 10/ 18116 for a total owing of $You paid $on 10/24/and $on 11/14/A new bill generated on 11116/ for a total of $reflecting an arrears balance owing of $Since then we've only received a payment of $on 12/19/ from youYou remain responsible for the balance of $I've attached a copy of a statement for your review. If I can be of any further assistance please contact me back directly at 1-800-303-ext *** M-F 8-4:30.If I do not hear from you, I will consider your inquiry has been resolved.Sincerely, Jennifer

This letter is in further response to case *** filed with the Revdex.com, Inc by *** ***. As stated previously, it is Company policy and the customer’s responsibility to contact National Grid to request a disconnection of service and provide access. Our records fully reflect Mrs***’s contact on 3/20/was the 1st attempt to schedule a disconnect of service, and access was provided on 3/26/closing the accountNational Grid had no prior knowledge of eviction or request to disconnect services prior to that. National Grid does hold Mrs*** responsible for unpaid bills that were accumulated through 3/26/as the final bill indicated, originally mailed in 2012. Sincerely, National Grid

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I've have spoken to your reps numerous times and no one has relayed the information you had to but only had to do so because a complaint was made to the Revdex.comHad your employees all been on the same track and can actually READ then maybe it could have been pointed out the numerous times that I was a month behind as apposed to having one of your reps lie and say that there was more dueIts unfortunate that national grid is the only electricity company and gets away with the crap they do! Regards, *** ***

Dear *** :I am in receipt of your complaint sent to the Revdex.com regarding your National Grid account at ** *** ***, ** ***.I want to advise you that National Grid will not set up a password to any customer accountWhen a customer calls National Grid, our Customer
Service department will verify a series of questions prior to discussing your accountNational Grid will not and does not provide any proprietary information to anyone but the account holder or the secondary person whom you authorized to speak on your behalf.Our records indicate that you have been the primary account holder at ** *** ***, ** *** since 9/3/This is not a "new account" and no changes have been made to your accountYour National Grid account has been past due and in collections since The first time you were reported to the Credit Bureau was on 3/12/You have not been inaccurately reported to the credit bureau.Since your account was paid in full on 5/4/15, National Grid reported this to the Credit Bureau that your account is paid in full and removed you from collectionsAgain, you have not been inaccurately reported to the credit bureauI hope this information is helpful to youIf you need further assistance, please feel free to contact me at ###-###-####.Sincerely,***Customer Satisfaction & Regulatory Compliance

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Customer's billing has been adjusted and customer received a credit on his account in the amount of $928.74. After current bill deducted, customer has remaining credit of $

Dear Ms***:I am writing in regards to your contact with the Revdex.com and our conversation on September 14, 2015, regarding your electric service being shut off on August 27, 2015.I reviewed your account and the service at Barkwood Ln., Clifton Park, NY National
Grid's records indicate that your service has been restoredThe cut in was originally issued once a payment of $was madeWe were out there to turn the service back on within the hour but the main breaker was not offOnce you contacted us we reissued the cut in and unfortunately the hours starts all over again. The service was restored the following day at 9:24AMThe service was restored within the hour time frame that we are required by HEFPA law.The account reflects that your still in activate collections for the current balance of $You were required to pay $in order to restore the electric service and on 9/1/that payment was returned. You need to pay $in order to stop collection activity, since a payment of $was received 9/7/Once the $is paid you will still need to make arrangements with collection on the remain balance.If there are medical concerns at the address your doctor would be required to complete the needed paperwork to see if the account would be eligible for a day holdYou would need to be in contact with our collections department at ###-###-#### on the medical processAny other holds on the account would need to be applied by the Department of Social ServicesYou may want to apply to other agencies to see if you are currently eligible for any other assistance.If you still require assistance, please contact me upon receipt of this correspondence by calling 1 ###-###-#### between the hours of 8am-4:30pm Monday through FridayIf I do not hear from you, I will consider your inquiry has been resolved.Sincerely,National Grid

This customer was connected at ** *** *** *** * *** NY *** on 5/31/after she made her down payment and signed her deferred payment agreement for the past due owingGreg

Revdex.com#*** National Grid will be out at this address no later than next week to cut treesNational Grid will grind the 4th stump for the customer, as this will only cost National Grid about $50.00, since the equipment will be there as a good faith gesture, but National Grid will not reimburse
him for a tree that he had removed last yearCustomer originally asked National Grid for $reimbursement, but now is asking for $Mike F* Forestry Supervisor Albany ###-###-####

I confirmed with Mr*** that service was turn on yesterday and service connected into tenant, *** ***, name with the shared mutual agreementMr*** is satisfied. Jennifer ***

*** *** was not billed for the electric shared meter at *** *** *** *** ** ***The electric service that was shared was in the owners name at that time*** was billed gas onlyAttached you will see as to where his balance is fromHe also contacted the *** ***
*** regarding the same problemPlease see attachedThank you!Sincerely,Karen

On February 10, 2016, National Grid received an email from the customer accepting a deferred payment agreement offering $down payment and the balance to be paid in installments of $for the first payments and the final payment of $which would pay the balance on the customer's account in the amount of $94.96. These payments were to be made along with the current monthly charges. On February 10, 2016, National Grid sent the customer an email advising a payment was scheduled for February 22, an agreement will be mailed to her and, she would need to sign it and send it backThe payment agreement was sent to the customer with a return date of February 23, 2016. On February 22, the payment in the amount of $posted to the customer's account. However the payment agreement was not received until February 29, 2016. Because the agreement was not received by February 23, 2016, a disconnect notice was generated on February 24, 2016. However, once the agreement was received, National Grid set up the arrangements without requesting another down payment as the customer's meter had been read and a new bill generated. The new arrangements are for the total amount of the bill which is $with the same installment amount $for installments with the final installment being $31.43. National Grid does not have any record of the customer contacting us to discuss her account after the original request on February 10, 2016. If you have any additional questions, feel free to contact me at 1-800-303-x-7256. Thank you

December 9, 2015Dear ***:This letter is in reply to the recent complaint which you
filed with the Revdex.com. When a
customer applies for service, there are several
application requirements that they must complete prior to obtaining
service. All of National Grid’s
application requirements comply with the Home Energy Fair Practice Act
(HEFPA). Specifically, HEFPA Law
(4)(V)(a-d) applies to your inquiry.
This section specifically states that a written application may require
the submission of information required in an oral application, and reasonable
proof of the applicant’s responsibility for service at the premise to be
supplied. It further states that a
distribution utility may require the applicant to provide a copy of a lease,
deed, bill of sale or other documentation to show the date the applicant became
responsible for service. Any document that does not provide proof of the applicant’s
responsibility for service at a premise may be denied and further documentation
may be required in order to obtain service.
There are numerous reasons a document may not be accepted. Some of the most common reasons include the
person applying for service is not listed as the responsible party on the
documentation or there is no date the applicant became or will become
responsible for the service or the company is not able to verify that the
person signing the document is in fact the owner of the property. In cases such as these, the applicant has not
provided proof of responsibility and National Grid can request further
documentation. Unfortunately, the person
who has signed your documents as the owner of the property is not listed by the
assessor’s office as the owner. I hope this helps to answer your questions regarding this
matter. If I can be of any further
assistance regarding this matter, please feel free to contact me
at 315-460-7609. Sincerely, Susan Customer Satisfaction & Regulatory Compliance
800x
Read More Customer Complaints:
>
>>
$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle:
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Please be advised that the customer has spoken to a representative in our Customer Service Department and the $return check fee has been waived. If you need any additional information, please contact meTeresa AH*** Customer Satisfaction & Regulatory Compliance

This letter is in response to case #*** filed with the Revdex.com, Inc by *** *** in regards to his net meter. On 12/31/Mr*** was notified via telephone and email apologizing for any delay and informing him that once the results of the meter test are received he
will be notified. I hope this will bring understanding to Mr*** concerns. Sincerely, National Grid Customer Satisfaction & Regulatory Compliance

In regards to Revdex.com Complaint #*** I spoke to customer and offered a re-newed $per month towards arrears total of $982.04, with each months regular bill, The customer per their Revdex.com letter was under the impression we could not terminate services for non-payment from January 15th to
March 15th that is incorrectPer the Public Service Commission HEFPA Regulation HEFPA 11.4(a) ii, In New York State " No utility shall terminate or disconnect service to any residential customer for nonpayment of bills during a two-week period encompassing Christmas and New Year's Day, this year we had "No Residential Terminations starting Monday 12/18/to January 2, 2017 Thanks Mark Mark SBuccina Customer Satisfaction & Regulatory Compliance