National Grid

There response does not provide any information to meI don't feel comfortable giving my social security numberAs for the name on the account, I have no idea, as they will not reveal the information to me.If they have checked the database and do not have any sort of account in my name, please contact all credit bureaus and remove the account from my credit reports.Thank you.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I have attached a copy of the letter that was mailed to [redacted] on June 11, from a representative in our Customer Satisfaction & Regulatory Compliance groupIn the letter it explains what occurred and why the service was terminated for lack of paymentMr [redacted] has not attempted to make the payment required in order for the service to be established back in his nameAs of 6/8/the service was placed in a new customers name and is activeIf you have any further questions or concerns, or if I can be of any further assistance, please fell free to contact me Monday through Friday at ###-###-####, extension ***.Sincerely,RheaCustomer Satisfaction and Regulatory Compliance

Although we could not find the customer's request to disconnect service on our website on 2/16/for 2/27/that customer claims he made, usage did drop off after that dateI tried to call customer and advise.I will correct and prorate final bill back to 2/27/from 3/25/Formula for prorating (please correct bill final to 2/27/with a read of 61263, per previous bill while customer was here of kwh's divided by days in that bill comes to per day X days from 2/reading to 2/27/out date , thank youThanks Mark S [redacted]

This letter is in response to case ID # [redacted] filed with the Revdex.com, Inc by Mr [redacted] in regards to his interruption of service on 02/24/Mr [redacted] account fell into collectionsAs a result the service was disconnected for non-paymentAfter multiple disconnect notices were issued and payment agreement offers were sent with no responseI want to express that National Grid wants to keep active service to all customers and wants to avoid disconnecting service to a homeIn an attempt to prevent disconnection of service, multiple notifications and payment agreements are always offered prior to such stepsThe required payment was received 2/25/and the service was restored on 02/26/within the required 24hr timeframe Sincerely, National Grid Customer Satisfaction & Regulatory Compliance

The missing payment is on account located at [redacted] *** which is a commercial account The customer has been advised that National Grid is unable to transfer funds as (per Western Union report and notes on account) the account holder did not make paymentThe payment was made by a third party who authorized National Grid to use her card to pay that account for a collection arrangementThe payment was made on 04/27/in the amount of $plus fee of $for a total of $If you require additional information, please contact meThank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below At the time I made my initial complaint, it had been over hours since we were told our power would be restoredOur electricity was not restored until more than hours from the time that they originally stated they would have our electricity restored within hours, it was restored more than hours after my complaint to Revdex.comI received a call from a woman from National Grid days after my power was finally restoredThis woman did not identify herselfShe offered no apology, showed no concern and only made excuses for their poor service I told the woman who called me that I was impressed to receive a call back at all and she informed me that she had to call because I contacted the Revdex.comShe gave me a phone number to call for them to mail me a claims formI called the number and am waiting this form in the mailIn her response, this woman has said they will consider reimbursing me for lost foodsThis is unacceptableThe minimal response necessary is for this company to agree to replace lost foods being that they restored power more than hours after repayment Under these circumstances I discovered that their customer service department in located in New Jersey and they reportedly have no way to contact my local technicians to expedit reconnection processesI contacted their customer service approximately dozen or more times during this ordeal and each rep had different excuses and explanations, two said they would write down my number and have a supervisor call me back within an hour (I never received a call back)One rep explained the delay was due to a power outage in my area (I have pursued this and have not found these claims to be valid)There is a huge deficit in their customer service departmentIt is appallingly impressive how two dozen or more employee conversations can be so incongruent and confusedThey require training on standard procedures, professionalism, sensitivity and empathy Furthermore, on Friday October 16, at approximately 11:45am, I encountered a woman from National Grid at my address who claimed to be reading meters, whom I suspect was there to investigate this situationAfter I asked if she was there to restore my service, she promptly left the complexI can elaborate on this encounter including a description of this woman if it is necessaryMy purpose in mentioning this is that it was within this company's ability to restore services in a prompt, timely manner but this company's employees consistently showed complete disregard and lack of consideration for my family's health and well beingFor the duration of this event I was under severe, unnecessary distress which severely impacted the care of my children, housework, resulted in lost work and loss of study towards my nursing degree Regards, [redacted]

Called the customer [redacted] and advised she is on lowest payment agreement National Grid offers which is a minimum payment agreement of $a month plus her current charges she has not made any payments since 04-13-to National GridAdvised her to seek assistance from DSS and local charities, the customer does have a pending medical emergency explained to her that only gives her a day hold on the account if the doctor signs it, the restore amount for her payment agreement is $and her current charges of $are due by 10-18-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was directed to pay to.the outside collections when indeed I.could have paid directly to themWhen I spoke with a customer service rep she was rude, inconsiderate and yelled that it wasn't her job to verify my payment was made! I was out of power for full daysIf I was giving correct information I would have been able to have it corrected soonerTotally unacceptable Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt is completely and a complete lie that the PSC deals with the credit score I called the PSC The PSC does have my appeal National Grid has finally put a hold on my bill because of my appeal But it is national grid that contacted the credit companies It is National Grid that has to fix it The PSC spesifically that they do not deal with such issues National grid was billing me at the wrong address I wish to amend my original complaint and I want National Grid, at a minimum, to tell the credit agencies that they errored in contacting the credit union since they were using the wrong address My address is: [redacted] They now have the correct address I still need Revdex.com help with the fact they are jeopordizing my credit scoreRegards, [redacted]

The update on this case is National Grid is still trying to locate the meter for testingUntil we locate the meter, nothing else can be done......Greg

I verified with Ms [redacted] : She works for [redacted] Mgmt and they are property management cowho works for a real estate companyComplaint is resolved now as she contacted another agency and provided the actual property and acct information to resolve itThe address and acct number is below.*** [redacted]

I spoke to [redacted] on 6/9/15, the total balance is $and I sent a new payment agreement with no money down and monthly installments of $per month and to sign and return the payment agreement by 6/19/as a one time courtesy- customer understands the next reading is 6/30/ Customer was satisfied

Review of Mr [redacted] account reflects he was offered payment agreement on 5/1/of a down payment of $Down payment and signed agreement needed to be received back by 5/11/National Grid did not receive payment until 5/22/As signed agreement and down payment were not received in the required allotted timeThe payment agreement was considered refusedMr [redacted] made payment or arrearsCurrent balance is current bill only of $that was just due on 6/15/If customer is unable to make this payment he does need to again contact National Grid to request extension or make payment agreementIf I can be of further assistance please let me know Thank you, Barbara National Grid Customer Satisfaction & Regulatory Compliance

v\: [redacted] o\: [redacted] w\: [redacted] Dear Mr***, This letter is follow up to your complaint with the Revdex.com regarding your gas service and specifically gas servicing your log fireplace Our contractor [redacted] came out to your address in order to rebuild the riser on your gas meter for corrosion We did not change your gas meter Per our investigation, the service representative for the gas log company advised that one log had fallen on the pilot so the unit would not stay lit There is nothing wrong on National Grid’s end with the gas pressure If you still require assistance, please contact me upon receipt of this correspondence by calling (800) 303- extension between the hours of 8am – 4:30pm Monday through Friday If I do not hear from you, I will consider your inquiry has been resolvedSincerely, National Grid 800x st1\: [redacted] / [redacted] Style Definitions */

This customers meter was verified it was switchedThe following corrections were made and she has a credit of $She was also made aware of the correctionsPlease see attachedClosing case as satisfiedIf you need further information please feel free to let me knowHave a great day!! Karen

This is in response to the letter submitted by [redacted] to the Revdex.com, Inc, ID number [redacted] concerning her disconnect notice received from National GridI have spoken with Mrs [redacted] and have offered payment arrangements on the accounts outstanding balancePer our conversation she understands she will need to sign and return the payment agreement offeredThis will protect Mrs [redacted] service and provide monthly installments on the overdue balance Mrs [redacted] agreed that she was satisfied with the resolution of her concernsIf I can be of further assistance, please contact me at [redacted] *** Sincerely, Barbara

Supervisor met with [redacted] in field, she was still not happyThe outages have been caused by many reasonsThe Manager of line contacted the customer and so did the director of Eastern Region Operations also contacted the customerThe customer will never be satisfied, though 100% uninterrupted electric service can never be promised and delivered by any Utility in New York State or USA The customer has the Manager(Michael [redacted] ) office phone number if she incurs anymore outagesHis office number is # [redacted] Gregory [redacted] Senior Supervisor - Customer Satisfaction & Regulatory Compliance

November 2, [redacted] Buffalo, NY Dear Mrs [redacted] : This letter is in response to case # [redacted] filed with the Revdex.com, Inc by [redacted] in regards to the incorrect debit processed on her accountNational Grid received the necessary bank documents reflecting the incorrect payment processing of $debit from your bank account instead of $as you intendedPlease be advised the full amount of $has been reversed and credited back to your bank account A credit of $has also been applied to your next bill for the posting errorPlease be advised since the payment was fully reversed the payment of $is still needed as payment on your accountA suspend has been placed to allow time for you to forward your paymentThe current bill of $was recently mailed on 10/19/Per your conversation with National Grid representative your account also reflects it was advised if you have received any bank fees from this occurrence to please forward the bank statement reflecting the fees and credit will be appliedI apologize for the hardship this situation has caused youIf I can be of further assistance please contact me at ###-###-####National Grid Customer Satisfaction & Regulatory Compliance

Dear [redacted] :This is in reference to your recent inquiry to the Revdex.com regarding your account We would first like to apologize for the way your contact with our company was handled This kind of interaction does not meet our standard of quality and assure you that we have reviewed the situation with the employee and department involved In your inquiry, you had several concerns, one of them regarding the disconnect notice you received Our records indicate that a bill in the amount of $1,was mailed to you on 01/22/with a due date of 02/17/ This bill was for the full balance because your previous payment of $had not been received Once the payment was received, your agreement was reset and, this left the current amount of $due by 02/17/ Your bill with a due date of 03/17/was mailed on 02/22/which happens to be the same day that your payment agreement defaulted again because the $was not received This in turn generated a disconnect notice on 03/01/ On 03/17/16, National Grid received the payment of $which is the payment that was due on 02/17/ Since you payment of $has not been received, your agreement has defaulted againWith regards to your past due balance, although this appears to have generated several years ago, it is not from one account When an account is closed and the bill is not paid in full, the balance will transfer to your new account Any payments made on your agreement are applied to the oldest balance Also, per your agreement, only $of the payments made are applied to your past due balance At any time you may make additional payments to lower that balance I have enclosed a statement which shows payments received since this service was activated in June, Please note the date on the statement prints military style (year/month/day) Sincerely, Teresa National Grid Customer Satisfaction & Regulatory Compliance

This letter is in response to case ID # [redacted] filed with the Revdex.com, Inc by Mr [redacted] in regards to payment to accountAfter review of [redacted] account, I have contacted and left message for Mr [redacted] On 6/2/ National Grid processed payment by phone for $On 6/3/the payment $was cancelled, and therefore not removed from bank account or credited to National Grid account If I can be of further assistance please contact me at 1-800-303-extension Sincerely, National Grid