National Readers of North America

I am writing this as a response to the complaint received from Ms [redacted] It is unfortunate that any issues arose during her service with National Readers of North America According to the file on record for Ms [redacted] , it appears that she ordered our service on November 13, On that date, Ms [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancelation policyAfter Ms [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancelation within three days of the original purchase date We appreciate the opportunity to respond to this issue and at this time we have canceled Ms [redacted] ’s accountThere will be no further attempts to collect payment and her account has been set to a zero balanceAs of today, we have canceled all of her magazine subscriptionsThis make take anywhere from six to eight weeks until the issues cease to arrive To avoid any future contact with Ms [redacted] , her telephone number has been placed on our Do Not Call list Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away Sincerely, [redacted] National Readers of North America

We have received your letter regarding the complaint filed by Mrs. [redacted]. We sincerely regret she encountered a problem with National Readers of North America. According to our data base Mrs. [redacted] ordered our service in July of 2016. During the initial sales call Mrs. [redacted] spoke with a...

Supervisor who went over the price, terms and conditions of the sale. Once Mrs. [redacted] expressed her satisfaction an order-confirmation was sent to the address she provided. We understand that people sometimes change their minds, therefor we have cancelled Mrs. [redacted]’s account with no further obligation to her and there will be no further attempts to collect on this account. Please disregard any invoices that may arrive in the next two weeks, these are system generated. Further, we have placed her contact number on our company's 'Do Not Call' list to prevent any future contact. We appreciate the opportunity to address this matter and hope it is to the customer’s satisfaction. In the event you need any further assistance please do not hesitate to contact us.      Sincerely, Abby J[redacted]

I am writing this as a response to the
complaint received from Mr. [redacted]. It is unfortunate that any issues
arose during his service with National Readers of North America.
According
to the file on record for Mr. [redacted], it
appears that he ordered our service on December 9,...

2016. On that date, Mr.
[redacted] spoke with a Supervisor who explained
all the details of our service along with pricing and the cancelation policy.
After Mr. [redacted] agreed
and made the first payment, we sent him an order confirmation outlining the
terms of service agreed upon. Each of our orders is subject to cancelation
within three days of the original purchase date.
We
appreciate the opportunity to respond to this issue and at this time we have
canceled Mr. [redacted]’s account.
As of today, we have canceled all of his magazine subscriptions. This may take
anywhere from six to eight weeks until issues cease to arrive. In order to
avoid any future contact with Mr. [redacted], his
telephone number has been placed on our Companies’ “Do Not Call or Mail”
list. 
Here at
National Readers of North America, we sincerely hope that this issue has been
resolved to the customers’ satisfaction. If there is anything more we can do to
assist in this matter, please contact us right away.
 
Sincerely,
     
 
Abby
J[redacted]
National
Readers of North America

I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service on September 22, 2014. On...

that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancelation policy.
Ms. [redacted] was offered a “$250 gift card bundle pack” as a premium gift for signing up for our service. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation letter outlining the terms of service agreed upon. Included with the order confirmation letter was a gift release form to be completed by the customer. After receipt of the second payment and the signed release form we then send out the gift card bundle pack. Unfortunately we never received the form from Ms. [redacted]. Upon receipt of this correspondence we mailed out an additional gift release form to the address on file. We have made several attempts to contact Ms. [redacted] regarding this issue in hopes to explain the process necessary for us to release the gift card bundle pack to her. As of today, we have not been able to reach her. As soon as our company has the signed release form from Ms. [redacted] we will gladly send out her $250 gift card bundle pack.
To avoid any future contact with Ms. [redacted], her telephone number will be placed on our Do Not Call list. She may contact us regarding her gift card pack if she has any questions or issues. We will look for the release form from Ms. [redacted] so that we can fulfill the request and resolve this.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
 
Sincerely,
     
Abby J[redacted]
National Readers of North America

We have received your letter regarding the complaint you received from Ms. [redacted], regarding her mother’s account with our company. We regret that they encountered a problem with National Readers of North America.
We have reviewed the details of this account and found Ms. [redacted] placed an...

order with our Sales Department in August of 2016. At the time of sale it appeared she had a thorough and precise understanding of the price, terms and selection. Only when Ms. [redacted] confirmed she wanted the order and submitted the down payment did we enter the order with the various publishers as agreed. There was no reason for us to believe she was not in complete understanding of the terms at the time of sale.
We appreciate your office bringing this matter to our attention. We have cancelled Ms. [redacted]’s account with no further obligation to her.  Further, we have placed her contact number on our company's 'Do Not Call' list to prevent any future contact.
In the event you need any further assistance please do not hesitate to contact us.
Sincerely,
Abby J[redacted]

We have received your letter regarding the complaint your office received from Mr. [redacted]. We sincerely regret he encountered a problem with National Publisher’s Marketing Center.
We have reviewed the account history of Mr. [redacted] and we found that he purchased an order on July...

29, 2015. Subsequent to discussing his order with a Sales Representative, a Supervisor contacted Mr. [redacted] and again, reviewed the price, selection and terms of the agreement. Only when Mr. [redacted] indicated he had a thorough and precise understanding of the order and remitted the initial down payment, did we enter the order for the full term with the various publishers. All of our orders are subject to a 3-day cancellation policy that is agreed to before moving forward in the order process. It was clearly explained to Mr. [redacted] during this initial phone call that he was agreeing to pay 26 monthly payments for 60 months of service. This service included 6 magazines that are able to be switched and changed at no cost, anytime during the service.
We understand that sometimes people change their mind, so in an effort to maintain great customer service, we have cancelled Mr. [redacted]’ account. Also, we have cancelled all of his magazine subscriptions. This make take anywhere from six to eight weeks until the issues cease to arrive. Further, to avoid any future contact with Mr. [redacted], his telephone number has been placed on our Do Not Call list.
At National Publisher’s Marketing Center, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,
[redacted]/ss
National Publisher’s Marketing Center

Revdex.com:I only received one refund from National Readers of North America which was credited to my account on May 13th. It was either the original refund I was promised on May 3rd, or it was the additional one they said they gave me. As of today, May 26th, I have only received one refund. With that said, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am writing this as a response to the
complaint received from Ms. [redacted]. It is unfortunate that any issues
arose during her service with National Readers of North America.
According
to the file on record for Ms. [redacted], it
appears that she ordered our service...

on November 13, 2014. On that date, Ms.
[redacted]
spoke with a Supervisor who explained all of the details of our service along
with pricing and the cancelation policy. After Ms. [redacted]
agreed and made the first payment, we sent her an order confirmation outlining
the terms of service agreed upon. Each of our orders is subject to cancelation
within three days of the original purchase date.
We
appreciate the opportunity to respond to this issue and at this time we have
canceled Ms. [redacted]’s
account. There will be no further attempts to collect payment and her account has
been set to a zero balance. As of today, we have canceled all of her magazine
subscriptions. This make take anywhere from six to eight weeks until the issues
cease to arrive.
To avoid
any future contact with Ms. [redacted], her
telephone number has been placed on our Do Not Call list. 
Here at
National Readers of North America, we sincerely hope that this issue has now
been resolved to the customers’ satisfaction. If there is anything more we can
do to assist in this matter, please contact us right away.
 Sincerely,
      [redacted]
[redacted]
National
Readers of North America

Dear Revdex.com,I am very pleased with the way the National Readers of North America turned out. Thank you very much.[redacted]Please view attached document.

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our...

service on April 16th, 2015. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue. As of today we have cancelled Ms. [redacted]’ account. There will be no further attempts to collect payment and her account has been set to a zero balance. As of today, we have cancelled all of her magazine subscriptions. This make take anywhere from six to eight weeks until the issues cease to arrive.
To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

[redacted]
National Readers of North America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope to recieve no more correspondense or cheap magazines with offers to win prizes attached. I have sent all back to sender. Please note that that the watch that is being sent will also be returned. Thank you for responding with respect.

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service on May 13, 2014. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue. We have cancelled Ms. [redacted]s’ account upon receipt of this correspondence. There will be no further attempts to collect payment and her account has been set to a zero balance. For your reference, we do not report to any Credit Bureaus. Ms. [redacted] may continue to receive her magazine subscriptions with our compliments and no further obligation. To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

Abby Johnson
National Readers of North America

We have received your letter regarding the
complaint you received from Mr. [redacted] We sincerely regret he
encountered a problem with National Readers of North America.
Our company
records show Mr. [redacted] ordered our service in November of 2016. During that
initial sales call Mr....

[redacted] spoke with a Supervisor who went over the
price, terms and agreement of the sale. Once Mr. [redacted] expressed his
satisfaction and made his initial payment, an order-confirmation was sent to
the address he provided.
We
understand that people sometimes change their minds, so in the effort to
maintain the highest in customer satisfaction, we have canceled Mr. [redacted] account
with no further obligation. In addition, we have also issued a full refund as
of March 10, 2017. Please allow seven to ten business days for this to reflect
in Mr. [redacted] account.
Further,
we have placed his contact information on our companies’  “Do Not
Call or Mail” list to prevent any future contact.
We
appreciate the opportunity to respond to this matter. In the event you need any
further assistance please do not hesitate to contact us.
 
Sincerely,
     
Abby
J[redacted]

We have received your letter regarding the complaint your office received from Mr. [redacted]. We sincerely regret he encountered a problem with National Readers of North America.
According to the file on record for Mr. [redacted], it appears that he ordered our service on July 18, 2014. On...

that date, Mr. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. Only when Mr. [redacted] indicated that he had a thorough and precise understanding of the order and remitted the initial down payment, did we enter the order for the full term with the various publishers. Each of our orders is subject to cancellation within three days of the original purchase date.

We appreciate the opportunity to respond to this issue and, we have cancelled Mr. [redacted]’s account. Also, as of today, we have cancelled all of his magazine subscriptions. This can take anywhere from six to eight weeks until the issues cease to arrive. Finally, to avoid any future contact with Mr. [redacted], his telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,
[redacted]/ss
National Readers of North America

I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted] it appears that she ordered our service on April 27, 2016. On that...

date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue and to inform you that as of April 28, 2016, we did indeed cancel Ms. [redacted] account upon her request. We have also issued a full refund to Ms. [redacted] in the amount of $38.33. There will be no further attempts to collect payment and her account has been set to a zero balance. As of today, we have cancelled all of her magazine subscriptions. To avoid any future contact with Ms. [redacted] we have placed her telephone number on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.

We have received your letter regarding the complaint you received from Mrs. [redacted] in regards to her husband’s account with our company. We sincerely regret they encountered a problem with National Readers of North America. We have reviewed the account history of Mr. [redacted] and we...

found he purchased an order in October 2016. After discussing his order with a Sales Representative, a supervisor contacted Mr. [redacted], and again reviewed the price, selection and terms of the agreement. Only when Mr. [redacted] indicated he had a thorough and precise understanding of the order and remitted the initial down payment, did we enter the order for the full term with the various publishers. At the time of the verification we have confirmed the supervisor thoroughly covered the price and currency the charge was to be remitted in. An order confirmation letter was sent out to the address provided to us at the time of the sale. Included in the confirmation letter was price, magazine titles, waiting period and much more information. We have canceled Mr. [redacted] account with no further obligation to him. There will be no further attempts to collect on this account. Please disregard any invoices that may arrive in the next two weeks, these are system generated. In addition to cancelling his account, we have added his name to our ‘Do Not Call’ list to prevent any further contact. We appreciate the opportunity to respond. In the event you need any further assistance please do not hesitate to contact us.   Sincerely,      Abby J[redacted]

To Whom It May Concern,
I am writing this as a response to the complaint you received from Mr. [redacted]. It is unfortunate that any issues arose during his experience with National Readers of North America.
Upon receipt of this complaint, I am not exactly sure what it is that Mr. [redacted] is...

wishing for me to assist him any further. As discussed with Mr. [redacted], it takes one day for any of our magazine orders to go from the Sales team to be viewable in our website for our Customer Service department. Until this is complete, our Reps will not be able to adjust, cancel, refund or even pull up an order. This is simply due to our orders being uploaded into the system in batch format each night during a routine nightly uploading process. Unfortunately, until our orders are loaded all the way through our system, there is no way for us to view Mr. [redacted]’s order to refund it.
As explained to Mr. [redacted], when he calls back tomorrow we will gladly issue a full refund and cancel out his order with no obligation.
We appreciate the opportunity to respond to this issue, and to avoid any future contact with Mr. [redacted], his telephone number will be placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely, [redacted]
National Readers of North America

I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service on May 6, 2015. On that...

date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancelation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We apologize for the inconvenience of having your payment lost in the mail. Our records do show that we manually credited your account for that payment on January 11, 2016. As for the magazines not being to your liking, we generally send out a standard package unless specified otherwise at the time of purchase. However, as part of our service, you can switch and change your magazines at any time and as many times as you would like. We have over 100 titles to choose from and the list comes to you with the initial package, or can be downloaded off our website and is also available on request.
We appreciate the opportunity to respond to this issue and at this time we have cancelled Ms. [redacted]’s account. There will be no further attempts to collect payment and her account has been set to a zero balance. We have also had Ms. [redacted]’s file returned to us from our collection’s agency. As of today, we have cancelled all of her magazine subscriptions. This may take anywhere from six to eight weeks until the issues cease to arrive. Further, to avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

[redacted]
National Readers of North America

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service...

on June 29, 2015. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date. I am not sure why Ms. [redacted] is claiming she didn’t order our service when we have records of this occurring. Also, we were sent an e-mail on November 11, 2015 with an address update to change the magazines from the original address listed at the time of purchase to the current address which is also listed on the complaint we received. It is okay though because we understand that people change their minds at times. So, as of today we have cancelled Ms. [redacted]s’ account. There will be no further attempts to collect payment and her account has been set to a zero balance. There is no monetary amount to refund as both of her payments were charged back previously. Each payment was for the amount of $57.50 and both were charged back on August 31, 2015. At this time, we have also cancelled all of her magazine subscriptions. This make take anywhere from six to eight weeks until the issues cease to arrive. To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
We appreciate the opportunity to respond to this issue. At National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

[redacted]
National Readers of North America