National Readers of North America

We have received your letter regarding the complaint you received from Ms. [redacted]. We sincerely regret she encountered a problem with National Readers of North America. Our company records show Ms. [redacted] ordered our service in August of 2016. During that initial sales call Ms. [redacted] spoke...

with a Supervisor who went over the price, terms and agreement of the sale. Once Ms. [redacted] expressed her satisfaction and made her initial payment, an order-confirmation was sent to the address she provided. We understand that people sometimes change their minds, so in the effort to maintain the highest in customer satisfaction, we have canceled Ms. [redacted]’s account with no further obligation. There will be no further attempts to collect on this account. Please disregard any invoices that may arrive in the next two weeks, these are system generated.As for Ms. [redacted]’s request for a refund. Ms. [redacted] had the only payment she made reversed to her credit card on September 15, 2016, therefore, all monies paid on this account have already been refunded. Further, we have placed her contact information on our companies’  “Do Not Call or Mail” list to prevent any future contact.We appreciate the opportunity to respond to this matter. In the event you need any further assistance please do not hesitate to contact us. Sincerely,  Abby J[redacted]

We have received your letter regarding the complaint you received from Ms. [redacted]. We sincerely regret she encountered a problem with National Readers of North America. Our company records show Ms. [redacted] ordered our service in February 2017. During that initial sales call Ms. [redacted] spoke...

with a Supervisor who went over the price, terms and agreement of the sale. Once Ms. [redacted] expressed her satisfaction and made her initial payment, an order-confirmation was sent to the address she provided. Our Customer Service Department spoke to Ms. [redacted] today, May 4, 2017 regarding the issues at hand. Per our conversation with Ms. [redacted], her account has been settled with no further obligation. In the effort to maintain the highest in customer satisfaction, Ms. [redacted] will be receiving magazines for the payments she has already made. Further, we have placed her contact information on our companies’  “Do Not Call or Mail” list to prevent any future contact. We appreciate the opportunity to respond to this matter and we are pleased that this has been resolved to the customer’s satisfaction. In the event you need any further assistance please do not hesitate to contact us.   Sincerely,       Abby J[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have received your letter dated September 29, 2016, regarding the complaint you received from MS. [redacted]. We regret that she encountered a problem with National Readers of North America.
 
Our company records show Ms. [redacted] ordered our service on April 6, 2016. During that...

initial contact Ms. [redacted] also spoke with a Supervisor who went over the price, selection and terms of the agreement. Once Ms. [redacted] expressed her satisfaction, she made her initial down payment and an order-confirmation was sent to the address she provided.
 
We appreciate your office bringing this matter to our attention. We have cancelled Ms. [redacted]’s account with no further obligation to her.  Further, we have placed her contact number on our company's 'Do Not Call' list to prevent any future contact.
 
We appreciate the opportunity to respond. In the event you need any further assistance please do not hesitate to contact us.
Sincerely,
Abby J[redacted]

Regarding Complaint #[redacted]
To Whom It May Concern,
I am writing this as a response to the complaint received from [redacted]. It is unfortunate that any issues arose during his service with National Readers of North America.
According to the file on record for [redacted], it appears that he ordered our service on February 17, 2016. On that date, [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After [redacted] agreed and made the first payment, we sent him an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue and at this time we have cancelled [redacted]’s account. We also issued a refund to [redacted] in the amount of $38.92 on May 3, 2016 and an additional refund in the amount of $38.92 on May 9, 2016. There will be no further attempts to collect payment and his account has been set to a zero balance. As of today, we have cancelled all of his magazine subscriptions. This may take anywhere from six to eight weeks until the issues cease to arrive, if they have already begun. To avoid any future contact with [redacted], his telephone number has been placed on our Do Not Call list. 
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.

We have received your letter regarding the complaint you received from Ms. [redacted] on April 19, 2017. Upon receipt of your correspondence we searched our company’s database and cannot locate an account for a Ms. [redacted] with the information provided in the complaint. There is nothing further...

I can do here for Ms. [redacted], unless the account she is referring to is under a different name or telephone number.   If indeed Ms. [redacted] has an account with National Readers of North America, we would like her to contact us with more account information in the hopes of resolving this complaint to her satisfaction. Further, in an effort to maintain the highest in customer satisfaction, we have placed her contact information on our companies’ “Do Not Call or Mail” list to prevent any future contact. We sincerely appreciate your office providing us the opportunity to respond and to adjust this matter to the consumer’s satisfaction. If you have any further questions please do not hesitate to contact us.     Sincerely,   Abby J[redacted] National Readers of North America

I am writing this as a response to the complaint your office received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service on November...

7, 2014. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue. To ensure customer satisfaction, we have cancelled Ms. [redacted]’s account. There will be no further attempts to collect payment and her account has been set to a zero balance. At this time, we have also cancelled all of her magazine subscriptions. This may take anywhere from six to eight weeks until the issues cease to arrive. Further, to avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

[redacted]
National Readers of North America

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service...

on November 24, 2015. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue. As of today, there will be no further attempts to collect payment and her account has been set to a zero balance. Also, we have cancelled all of her magazine subscriptions. This may take anywhere from six to eight weeks until the issues cease to arrive. To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

[redacted]
National Readers of North America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]I am rejecting this response because: I am not Ms [redacted] and it doesn't resolve my situation with Nation Readers of North America. If I need to resubmit my issue with them, I will. But please send my complaint [redacted]) to them and I will respond to that. I'm glad Ms [redacted]' issue was resolved and I hope NRNA can show the same business ethics with my case.

We have received your letter regarding the complaint you received from Mr. [redacted]. We sincerely regret he encountered a problem with National Readers of North America. Our company records show Mr. [redacted] ordered our service in October of 2016. During that initial sales call Mr. [redacted] spoke with...

a Supervisor who went over the price, terms and agreement of the sale. Once Mr. [redacted] expressed his satisfaction and made his initial payment, an order-confirmation was sent to the address he provided. We understand that people sometimes change their minds, so in the effort to maintain the highest in customer satisfaction, we have canceled Mr. [redacted]’s account with no further obligation to him. There will be no further attempts to collect on this account. Please disregard any invoices that may arrive in the next two weeks, these are system generated. Further, we have placed his contact information on our companies’ “Do Not Call or Mail” list to prevent any future contact.We appreciate the opportunity to respond to this matter. In the event you need any further assistance please do not hesitate to contact us. Sincerely,Abby J[redacted]

We have received your letter regarding the complaint you received from [redacted]. We sincerely regret she encountered a problem with National Readers of North America. 
Our company records show [redacted] ordered our service In June of 2016. During that initial...

sales call [redacted] spoke with a Supervisor who went over the price, terms and agreement of the sale. Once [redacted] expressed her satisfaction an order-confirmation was sent to the address she provided.
We understand that people sometimes change their minds so in the effort to maintain the highest in customer satisfaction, we have cancelled [redacted]’s account with no further obligation.
Upon further review of [redacted]’s account, we see that a charge back was submitted on July 18, 2016 in the amount of $39.87, which is the amount of her initial payment. All monies put forth for our service have been credited back to [redacted], on the credit card she provided at the time of the sale.
Further, we have placed her contact information on our company's 'Do Not Call' list to prevent any future contact. We appreciate the opportunity to respond to this matter.
In the event you need any further assistance please do not hesitate to contact us.

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have received your letter regarding the complaint you received from [redacted]. We sincerely regret he encountered a problem with National Readers of North America. 
Our company records show [redacted] ordered our service in August 2015. During that initial sales...

call [redacted] spoke with a Supervisor who went over the price, terms and agreement of the sale. Once [redacted] expressed his satisfaction an order-confirmation was sent to the address he provided.
We understand that people sometimes change their minds so in the effort to maintain the highest in customer satisfaction, we have cancelled [redacted]’s account with no further obligation.
Further, we have placed his contact information on our company's 'Do Not Call’ list to prevent any future contact. We appreciate the opportunity to respond to this matter.
In the event you need any further assistance please do not hesitate to contact us.     
Sincerely,
[redacted]

Review: I subscribed to a magazine on Monday, April 21st and was told I would receive an email confirmation. I never received an email and I did research on this company as I figured I had been scammed. Turns out a lot of people have had similar complaints. I sent several emails on April 21st and April 22nd since their customer service desk was unavailable, in order to cancel my subscription. I called several times and was finally connected to a representative. I have cancelled my subscription, which should have cost $57.50, but my account has a pending charge of $64.98. Not only did I agree to that amount, but I was told I would have 10 days to change my mind. Also, within their terms and conditions, it states "No Returns or Refunds after 3 business days from the Sale Date." I cancelled my subscription within 3 business days and expect a refund. They offered to send a magazine for a year, but I would prefer a full refund of $64.98. I have now cancelled the credit card given to them as other complaints state that they kept being charged after cancelling their subscriptions.Desired Settlement: I would like a full refund of $64.98

Business

Response:

I am writing this as a response to the

complaint received from Ms. [redacted]. It is unfortunate that any issues

arose during her service with National Readers of North America.

Review: The clerk, [redacted], offered me a $250.00 coupon offered only to VISA or Master Card clients, she took my order and was quite professional. She told me that along with the coupon, I would be receiving three magazines which will be payed for by the National Readers of North America, except ESPN magazine for $4.42 per week. When she was finished logging my information, she referred me to "Her supervisor" [redacted], saying thank you very much. This person sounded like he was reading from a script. Taking my personal information, informed me that instead of the $4.42 per week, I was to get a discount rate of $2.65 per week for ESPN magazine, which I told him I would have to pay once per month and not every three months to start at a sum of three months worth or $11.48 per month to start and the same amount each month for the next three years. If I no longer want the magazines preselected for me I will be sent a list of alternate magazines to select from. I asked for the customer service number and it was the same number listed in the Revdex.com web site.

I called the customer service number and the agent I spoke with, [redacted], couldn't find my order and I would have to call tomorrow. I refused to let him go until he heard me say that if he didn't get someone called [redacted] to come to the phone, I would be reporting the company to the Revdex.com.Desired Settlement: I do not care to do business with this company again and I will demand a refund tomorrow when I call them If I do not get satisfaction I will be sending the information to you also.

Business

Response:

To Whom It May Concern,

I am writing this as a response to the complaint you received from Mr. [redacted]. It is unfortunate that any issues arose during his experience with National Readers of North America.

Upon receipt of this complaint, I am not exactly sure what it is that Mr. [redacted] is wishing for me to assist him any further. As discussed with Mr. [redacted], it takes one day for any of our magazine orders to go from the Sales team to be viewable in our website for our Customer Service department. Until this is complete, our Reps will not be able to adjust, cancel, refund or even pull up an order. This is simply due to our orders being uploaded into the system in batch format each night during a routine nightly uploading process. Unfortunately, until our orders are loaded all the way through our system, there is no way for us to view Mr. [redacted]’s order to refund it.

As explained to Mr. [redacted], when he calls back tomorrow we will gladly issue a full refund and cancel out his order with no obligation.

We appreciate the opportunity to respond to this issue, and to avoid any future contact with Mr. [redacted], his telephone number will be placed on our Do Not Call list.

Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.

Sincerely, [redacted]

National Readers of North America

Review: I can't get the company to cancel my membership. I've tried calling but I get told they won't and will keep billing me and if I don't pay it will go to collections. I don't read magazines and really want to cancel the membership please.Desired Settlement: I just want my membership cancelled and refunded for Decembers payment of $38.92.

Business

Response:

Review: In behalf of my mother who is 77 years and in declining health mentally and physically was called and given the run around about ordering magazines. I did not find out until a month later when she had to tell me about the charges on her debit card. I immediately called the office at the number on the invoice talked with someone named "[redacted]"

and she refused to give me her last name. She stated that the company's policy was 10 days to change mind about order! Well, I know that the standard number of days of any service in the U.S.A. is 30 calendar days and I was informed that I was incorrect and that the order couldnt be cancelled.

Some of the magazines she ordered were for 5 years! 5 YEARS! Really!?? She is 77 years and your company double talked a senior into saying "YeS" to magazines for 5 years?!

Bad decision on your company behalf cause my mom doesn't deserve to be duped out of her social security monies that are less than a $1,000.00 per month. Shame on you, terrible business practice and I hate switch and bait methods of securing commissions.Desired Settlement: stop the magazines and stop the payments! cancel the order

Order #1194884

Sincerely

Business

Response:

To Whom It May Concern,

On March 6yh or 7th, 2015 I called to stop receiving Rolling Stone Magazine as well as Food Network and was told that I am not in the system and they cant find my subscription that maybe somebody prescribed it for me .On March 11, I called again and most unpleasant and mannerless person named [redacted] said that I was told already that those are free magazines and if I wish they will be stopped. I could not even tell her that I did not know that before she disconnected.I called again,spoke to [redacted] asking to speak to the supervisor and got disconnected.
called again and same [redacted] said she is the supervisor and spoke to me like to a disobedient child. I am appalled by her conduct.