National Readers of North America

Review: I was under the impression I was receiving a $250 prize for what I thought was my existing magazine subscription to sports illustrated. After declining their offer several times I finally said yes to what I thought was a one time fee and a low payment of $2 a month. Upon receiving a letter in the mail over a week later I called immediately trying to cancel. I was told I could not cancel because I was calling on the 11th day when you only have 10 days to cancel. I tried to explain I cannot afford the monthly subscription and wished to cancel and they refused even after I told them I was told it was a one time payment. They began to become rude and refused to assist me any further besides for trying to take my moneyDesired Settlement: I wish to have the subscription cancelled and no further contact from the company.

Business

Response:

I am writing this as a response to the complaint received from Mr. [redacted]. It is unfortunate that any issues arose during his service with National Readers of North America.

According to the file on record for Mr. [redacted], it appears that he ordered our service on January 6, 2016. On that date, Mr. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Mr. [redacted] agreed and made the first payment, we sent him an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.

We appreciate the opportunity to respond to this issue and at this time we have cancelled Mr. [redacted]’s account. As of today, we have cancelled all of his magazine subscriptions. This may take anywhere from six to eight weeks until the issues cease if they start to arrive. To avoid any future contact with Mr. [redacted], his telephone number has been placed on our Do Not Call list.

Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.

Sincerely,

National Readers of North America

Review: National Readers of North America called me, [redacted] and signed me up for magazines and started billing me. I wasn't informed that I was going to be billed 56 dollars for the next 18 months. I recently found out that there was a three day cancellation so I could cancel the payments and magazines. I didn't know that I was going to receive magazines until I got my first bill. After receiving my first bill I called and answered all of these security questions and then they told me I have to pay them and I said pay for magazines I am not receiving. Later on I started receiving magazines about clothing and makeup (anyone that knows me knows I wouldn't order girly magazines, only fishing, hunting, and outdoors magazines). I thought this was a scam. After they told me they were going to take me to court I sent them a 100 dollar money order because I was scared of going to court. Then I kept getting calls from them saying that I hadn't sent any money and that they were going to send me to collections. I called them and they said I had to deal with the fact that they never got the money order. I then got a letter from Periodical Recovery Group in the mail and told them that I sent them one and that I had called the money order and they said it was cashed on November 12th 2015. So I called back the magazine company and gave them the money order number and they said they would look and get back to me on that. They ended up never getting back to me and I had to call them about the money order and they applied it to my account. My account went into collections in December and my money order was cashed in November therefore my account shouldn't have ever went to collections. I stopped paying after this because I once again thought it was a scam. They also took 56 dollars out of my bank account before all of this so I thought my bank had been compromised so I closed it about a month or two after finding out about this. Tonight my father and I called them to see if they could get me out of collections. We talked to [redacted] at the National Readers of North America and she wouldn't even let us talk and transferred us right away to [redacted] at the Periodical Recovery Group, [redacted] wouldn't even let us talk to her about our problem and she was extremely rude. My father nor I couldn't even tell her our problem all she did was get nasty with us. We told her we wanted to talk to a supervisor and she wouldn't let us. After we hung up because she was so rude and disrespectful we called [redacted] back at National Readers of North America she asked for my account information and we refused and asked to talk to a supervisor, once again she got very nasty and rude and wouldn't even let us talk to a supervisor and my father is in customer service and know that there is always a boss there during business hours. She ended up hanging up on us and wouldn't even let us talk throughout the whole encounter.Desired Settlement: In the desired outcome I, [redacted] would like to have my account balanced through National Readers of North America and also I would like my balance that they sent to the Periodical Recovery Group to be zeroed out and a letter to show proof. I would also like this to be taken off of my credit report, because of their mistake I refused to pay because they were giving me the thought that this was a huge scam.

Business

Response:

I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.

According to the file on record for Ms. [redacted], it appears that she ordered our service on May 6, 2015. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancelation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.

We apologize for the inconvenience of having your payment lost in the mail. Our records do show that we manually credited your account for that payment on January 11, 2016. As for the magazines not being to your liking, we generally send out a standard package unless specified otherwise at the time of purchase. However, as part of our service, you can switch and change your magazines at any time and as many times as you would like. We have over 100 titles to choose from and the list comes to you with the initial package, or can be downloaded off our website and is also available on request.

We appreciate the opportunity to respond to this issue and at this time we have cancelled Ms. [redacted]’s account. There will be no further attempts to collect payment and her account has been set to a zero balance. We have also had Ms. [redacted]’s file returned to us from our collection’s agency. As of today, we have cancelled all of her magazine subscriptions. This may take anywhere from six to eight weeks until the issues cease to arrive. Further, to avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.

Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.

Sincerely,

National Readers of North America

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: They have added on magazines that we did not agree to and have no use for except to give away! When I had to get a different credit card number they asked for the new one but I said no we need to cancel the order. My husband and twenty some people were cut of their jobs when the Governor eliminated 12.5% of the funding for two and four year colleges and universities. As a result He took retirement and chose the lower amount so that if he would move to heaven before me, that I would continue receiving a check from his retirement. He taught mathematics at [redacted] for twenty-seven years. My brother was hit by a truck in Kansas City and received a traumatic Brain Injury and is not competent so He does not remember that half of everything that I worked on from age six was mine so at age 76 I am left with nothing. We have asked them to cancel and they said they could not. As they jacked on other magazines we did not ask and can no longer pay any of the $57.50 a month they need to nicely cancel the subscription and not send another one!Desired Settlement: To cease charging us and threatening to turn us over to a collection agency, We do not ask for welfare A lot of people are in our situation and have to give up luxuries when they no longer have a job. [redacted] is 72 and I am 76 and not in good physical shape!. His knees were damaged from shoveling snow for too many hours. I have had many injuries! Please ask them to just cancel. Thank You.

Business

Response:

I am writing this as a response to the

complaint received from Mrs. [redacted]. It is unfortunate that any issues

arose during her service with National Readers of North America.

Review: Back in May I got a phone call from this company offering me a $200 gift card when I subscribed to five magazines. The deal was that I would pay $57.50 every three months for the next three years. I was then supposed to receive my $200 gift card and a booklet of different magazines that I could switch to if I wasn't happy with the five they gave me. I have received neither of these items. About a week or two after I had paid my first payment of 57.50 I noticed a charge of $20.00 taken out of my account from this business. I did not know what this charge was for but I had no way of contacting them to ask since no one is there on the weekends. I ended up having to cancel my debit card since I didn't want any more surprise charges on there. I tried canceling my service with them but I only had one week to do that, which is not enough time to realize how awful the service is and how rude the people are . I then began receiving nasty phone calls asking me if I was going to pay my bill. I explained to six different people that I am not giving my card information to them again and that if they send me a bill I would send them a check. It took them several weeks to figure this out but the phone calls kept coming with each person even more ruder than the last. I have finally received my bill witch I only expected it to be $57.50 with some late fee added. It's $240 and I have know idea where this number is coming from and I can't get ahold of anyone. This service has been more trouble than it is worth and I have not received what I was promised.Desired Settlement: I want this service cancelled and I want the harassing phone calls to stop.

Business

Response:

I am writing this as a response to the

complaint received from Ms. [redacted]. It is unfortunate that any issues

arose during her service with National Readers of North America.

Review: They offered me $56 a year for magazine subscriptions that I can chose from and they also offered me a free watch with the subscriptions. But they did not meet the contract. instead, billing me $60 a month for one or two magazines.Desired Settlement: cancel future subscriptions

Business

Response:

Dear Mr. [redacted],

We have received your letter

dated November 12, 2013 regarding the complaint your office received from Mr.

[redacted]. We sincerely regret he encountered a problem with Magazine

Publisher's Service.

Our company records indicate Mr.

[redacted] placed an order with our Sales Department on November 2, 2012. As part of

the sale process Mr. [redacted] spoke with a Supervisor who reviewed the selection,

price and terms of the agreement. Only when Mr. [redacted] expressed his satisfaction

with the terms of the service, paid the initial down payment and he received a

written copy of the agreement including all terms, did we enter the order with

the various publishers. During this period we received no correspondence from Mr.

[redacted], written or verbal, requesting cancelation. In fact it appears that Mr. [redacted]

never called into our Customer Service Department to discuss his account. Mr.

[redacted] signed up and agreed to pay for the first twelve months of a five year

service. After twelve months the payments are complete and the magazines would

continue for the remaining forty eight months. Also, the watch offered with the

service is available to all customers that complete the premium release form

included in the order-confirmation package.

We understand that people

sometimes change their minds, so in an effort to maintain the highest in

customer service, we have canceled his account on November 15, 2013 and Mr. [redacted]

is under no further obligation. We have also issued a refund for the un-used

portion of his service in the amount of $422.66 to Mr. [redacted] on November 15, 2013

onto the original credit card used during service. All magazines were canceled

at this time as well. Please allow six to eight weeks for issues to stop

arriving. Further, we have added Mr. [redacted]s' contact information to our 'Do Not

Call or Mail' list to prevent any future contact.

We sincerely appreciate your

office providing us the opportunity to respond and to adjust this matter to the

consumer's satisfaction. If you have any further questions please do not

hesitate to contact us.

Sincerely,

Magazine

Publisher's Service

Thank you...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had a complaint against this company in May of 2014. ID 10043190. They did refund a portion of the money they withdrew from my account. They refunded 57.50 instead of the 77.50 they withdrew from my acount. I have heard nothing from them since that time. They are now sending me a bill dated 1/27/2015 for 155.00 for a previous balance of 57.50, current charges of 57.50 and a 40.00 late fee. I have never received any magazines from them. They state they are conducting employment verification and threatening collection proceedings. I called to speak with a supervisor and was told there isn't one.Desired Settlement: Please have them correct their billing practices, stop the threats for collection proceedings, refrain from seeking out my employer,take me out of their system and stop contacting me.

Business

Response:

I am writing this as a response to the

complaint received from Mr. [redacted]. It is unfortunate that any

issues arose during his service with National Readers of North America.

Review: I was contacted around the middle of May2015 by phone by an organization representing National Readers of North America. I was being offered a $250 visa gift card and a chance to win a sweepstakes offer for accepting a subscription that included 6 magazines for up to 4 years. I was asked to give my credit card number over the phone to receive this offer. I could expect to receive a confirmation letter the following week along with the gift card and a list of hundred of magazines to select from. The caller gave me a list of popular magazines to begin with the assurance that I could change anytime throughout the subscription. After much sales pressure I agreed after verifying with the manager, [redacted], that I could cancel within 3 business days by calling him back at [redacted].

After discussing the offer with my husband, I called the following day to cancel the order. I spent several hours on the phone trying to reach someone who would help me. [redacted] was not at work I spoke with [redacted] who was unaware of any cancellation policy. [redacted] told me the order had been sent out and gave me another number to call. I spoke to [redacted] at [redacted] who was also unaware of any cancellation policy. [redacted] gave me another number, [redacted], where I reached [redacted]. I explained again my problem and was told that she had not received my order yet and so could not cancel anything for me. She suggested I wait until I get the letter in the mail the following week. I was concerned about the 3 day cancellation period and called my bank to dispute the payment.

After explaining the story again, my bank agreed that I had tried in good faith the cancel and they would not pay the charge when it came through and to expect a letter from them as well.

I received the receipt from National Readers on May 26th listing the magazines and variety of ways to pay. There was not gift card and no list of alternate magazines. I contacted my bank the next day to inquire about the payment and was assured that it had not been paid. I waited for a billing statement from National Readers and thought since I had not received one, and the bank had not paid, that the contract had been cancelled.

The last week of June, I received two Glamour magazines and a Rachel Ray magazine. I called the number on the receipt on June 29 or 30 and spoke with [redacted]. [redacted] said that my account was now 2 months behind and I could pay the full balance immediately with a 20% discount which would come to over $500. She said the only record of my attempt to cancel was on the 13th of May when the company had not even received my order. She played back a recording of [redacted] telling me that she couldn't cancel and order she had not yet received. [redacted] assured me that [redacted] asked me to call back the following day and that I had ten days to cancel. Neither of these things happened. I did not hear anything in the recording about calling back the next day. [redacted] told me that all contracts have ten days to cancel and that was stated clearly on my letter from them. It is not in my letter. I faxed her a copy of the letter today. She also said since I only called that one time, the contract was in order and could not be cancelled now. She said my account would go to collections if I did not agree to pay.Desired Settlement: I would like this contract to be cancelled; the balance to be removed with no effect to my credit report and no further contact with this organization.

Business

Response:

To Whom It May Concern,

I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.

According to the file on record for Ms. [redacted], it appears that she ordered our service on May 13, 2015. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.

We appreciate the opportunity to respond to this issue. As of today we have cancelled Ms. [redacted]s’ account. There will be no further attempts to collect payment and her account has been set to a zero balance. As of today, we have cancelled all of her magazine subscriptions. This make take anywhere from six to eight weeks until the issues cease to arrive.

To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.

Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.

Sincerely,

National Readers of North America

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: For one, I canceled their services on 12/16/2013 but they continued to bill me. They denied that it was cancelled even though I have a cancelation number. They called and harassed me daily and I told them to remove me and the account, but they never would. The company insists I owe them money when I don't. I've had to change my phone number to escape their harassing phone calls. The last I talked to the company, they were trying to renew my subscription. I, of course, said no and the woman said she could stop the automatic billing if I could tell her my debit card number. I couldn't because I have a new card now. She then proceeded to let me know that I would continue to be re enrolled then and hung up on me.Desired Settlement: Refund and to stop sending me magazines and bills.

Business

Response:

I am writing this as a response to the

complaint received from Ms. [redacted]. It is unfortunate that any issues

arose during her service with National Readers of North America.

Review: In October 2013 I received a call from this [redacted] service offering me all these services, and free items like a watch. I spoke to the customer service rep who made the deal sound really good and they assured me that there were hundreds of choices of magazines and how easy it was to choose, and how much money Id be saving. I was also assured that I could cancel this service and the others offered within 15 days if I so chose to do so. I was then passed off to a "supervisor" who wanted to take my info and record all this stuff. The woman spoke so fast that several times I had to ask her to repeat herself, and at these points she would stop the recording and coach me on the answers. By the end of the call I wasn't even 100 percent sure what I agreed to, but feeling overwhelmed I went through with all of it. I guess that was my first mistake . I was told during this call that I would be charged $57.50 per month for one year for this service. I waited for the info to come in the mail knowing that I had 15 days to cancel. When the info arrived I checked out the website ( which was hard to access) and discovered there was actually a very poor choice of product to choose from. I also did the math and realized that Id be paying $690 for the year. I decided that I could not afford that and wrote an email asking to cancel. Well at that time they told me that I only had 3 days from the initial call to call, not the 15 as promised, and 15 days is also stated on the letter they sent me. They did tell me that if I paid almost 500 dollars they would stop the service though. I informed them that as a single parent I couldn't afford that so the answer was too bad! So the company started charging my credit card , but it was not the $57.50 I agreed to initially , its was actually over 70 per month!I couldn't believe it and I filed my first complaint about them to get the service to stop. They agreed to stop the service but I want all this money they have charged to my credit card refunded.Desired Settlement: I want the money these people charged to my credit card refunded. Its way over the amount that I agreed to anyway, having the service stopped was nice, but even after they agreed to close my account they sent me a bill telling me I need to pay them $115.00 by March!I know they have charged me over 70 dollars per month since the account was opened and I want my money refunded directly to my credit card, its at least 3 months worth of payments I believe for getting 3 mags!at least 210 for 3 mags!

Business

Response:

We have received your letter regarding the rebuttal

you received from Ms. [redacted], and that she was unsatisfied with the

response we sent her. We sincerely regret she encountered a problem with

[redacted] Publisher’s Service.

Review: I was contacted by phone regarding ordering magazines. I paid the subscription amount by check of $57.50. I was lead to believe that was the total amount due. The order was dated Nov. 24th. Because I was out of town for most of Dec. and Jan. I did not open the letter of confirmation and agreement. When I did it stated that I needed to pay $57.50 per month for 12 months...a total of $690. The 10 day cancellation period was past. When I called I was treated rudely and told "Good Luck trying to resolve this".Desired Settlement: I would like to cancel my subscription. I will return any magazines henceforth.

Business

Response:

To Whom It May Concern,

I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.

According to the file on record for Ms. [redacted], it appears that she ordered our service on November 24, 2015. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.

We appreciate the opportunity to respond to this issue. As of today, there will be no further attempts to collect payment and her account has been set to a zero balance. Also, we have cancelled all of her magazine subscriptions. This may take anywhere from six to eight weeks until the issues cease to arrive. To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.

Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.

Sincerely,

National Readers of North America

Review: I am trying to cancel subscription because I no longer desire to receive magazines. I am not in a financial position to continue using this service.Desired Settlement: I want the charges to my credit card stopped and to cancel subscription.

Business

Response:

We have received your letter regarding the complaint your office received from Mr. [redacted]. We sincerely regret he encountered a problem with National Readers of North America.

According to the file on record for Mr. [redacted], it appears that he ordered our service on July 18, 2014. On that date, Mr. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. Only when Mr. [redacted] indicated that he had a thorough and precise understanding of the order and remitted the initial down payment, did we enter the order for the full term with the various publishers. Each of our orders is subject to cancellation within three days of the original purchase date.

We appreciate the opportunity to respond to this issue and, we have cancelled Mr. [redacted]’s account. Also, as of today, we have cancelled all of his magazine subscriptions. This can take anywhere from six to eight weeks until the issues cease to arrive. Finally, to avoid any future contact with Mr. [redacted], his telephone number has been placed on our Do Not Call list.

Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.

Sincerely,

[redacted]/ss

National Readers of North America

Review: I FIRST got a call in June from magazine publishers service wanting to know if I wanted to buy some magazines after speaking with them I said yes during the conversation I was told if I changed my mind I had 10 days to cancel so the very next day which was June 27th I tried to phone them at the number I was given [redacted] and no one answered so I tried for several days still no answer so needless to say my 10 day were up so I went on line and seen that others like me had the same problem so I canceled my credit card I never heard a word or got any bill so I thought it didn't go through but then in August I got 2 magazines that's all and still no bill then on September 3 I got a bill in the mail from the magazine company saying my payment was overdue and I owed them 177.50 so I called them at the same number as before and low and behold they answered on the first ring I told them that I had tried to call to cancel before the 10 days were up and that no one would pick they then said to me they tried to phone me but must of had the wrong number anyway I told them about the bill I received of 177.50 and only received 2 magazines and that I wanted out of my contract and they told me I would have to pay a total of 752.45 to get out of it I don't know what to do but I don't think any magazines are worth that so here I am with this big bill and I don't know what to do I am hoping you can help me outDesired Settlement: I just don't feel I should have to pay this bill when I did my part and tried to cancel before the 10 days were up and no one answered I don't feel they stuck to there promise of being able to cancel at a certain date they probably do this to everyone just to get them to buy.

Business

Response:

We have received your letter dated September 9,

2014 regarding the complaint you received from Ms. [redacted]. We sincerely

regret she encountered a problem with Magazine Publisher’s Service.

Review: I am power of attorney for my mother and she was contacted by a high pressure telephone solitication in May of 2014. They promised a free watch with the subscriptions of several magazines. She requested the readers digest , large print plus wanted Canadian content magazines. Then she forwarded a letter cancelling the subscription, however they are still charging her credit card. I proceeded to call and was treated very rudely by the customer service department, and told they had not received a letter cancelling the subscriptions and that they couldn't be cancelled. I then asked to speak to the supervisor and was told that I would get the same response from the supervisor, frustrated I hung up. As a point of interest she has never received the watch, her name on the account is not correct, and the reader's digest didn't come in large print. We are dealing with a company that prays on seniors who are on a fixed income and my mothers health is being affected by the stress this has caused. We have on numerous occassions put companies like this on a do not call list but seems to be to no avail as they always get around it.Desired Settlement: Plus any company of this kind on a do not call list. We want the account cancelled and the money she has paid refunded. I will await your reply

Business

Response:

We have received your letter regarding the

complaint you received from Ms. [redacted]. We sincerely regret she

encountered a problem with Magazine Publisher’s Service.

Review: national readers contacted me on my cell phone on april 28th to sell magazine subscriptions, I agreed and then tried to contact them by phone that evening to cancel. The office was closed so I e-mailed them to cancel. Supervisor [redacted] left a message for me to contact her, I reurned her call and she stated there is a 57.50 cancellation fee, so I might as well get a magazine subscription to ESPN for my money, I did agree just to get something for my money. I really want the entire contract cancelled. They charged my account for the $57.50 and when I went to the bank there is another pending charge from them for $20.00. I am not sure what this charge is for. I have reported fraudulaent charges to the bank and cancelled my credit card. I want no further contact from the company. They are obviously scamming people out of money.Desired Settlement: Please cancel my subscription to any magazine, cease contact with me and mail me a refund for $77.50.

Business

Response:

I am writing this as a response to the

complaint received from Mr. [redacted]. It is unfortunate that any

issues arose during his service with National Readers of North America.

Review: This company contacted me about contacted me offering a 250$ gift card. I told them I have no need for the service. I was coached into saying yes on the recording to deny service. I called the company numerous times to cancel and I receive numerous rebuttals stating that they prepaid the publisher so I was obligated to pay. I had a close family member attempt to close the account. They agreed to close the account and send a refund check. It never arrived. I have spent over 600$ on this scam. He spoke with a manger named [redacted] she reassured the account would be closed and a check would be here in 7-10 days. Now it's two months later and I have new bills from them stating I owe more money. [redacted] won't respond by phone, she demands email. I'm getting older now, and have limited income. This company tricked me into signing up, then told me I could not cancel. I now know this is a cancel at will account there's no contract. They also demand for a card to issue refund.Desired Settlement: I would like a refund based upon the fact that [redacted] to me I was getting a refund. I feel extremely mislead on numerous levels.

Business

Response:

We have received your letter dated October 23,

2013 regarding the complaint you received from Mr. [redacted]. We

sincerely regret he encountered a problem with Magazine Publisher’s Service.

Review: The National Publishers Marketing Center, Inc. is a completely bogus/scam organization. A while back they contacted me concerning placing a magazine order. Unfortunately, I was duped and fell for this obvious scam as I did not discuss it with my family members. After some research, I found out that there were voluminous amounts of complaints against them. Again, I attempted to cancel the deal. I was under the impression that I was paying a little over $100 for 2 years worth of magazines. Instead I find out that I had been exposed to magazine fraud and NPMC was attempting to extort me for over $979. [redacted] ([redacted]) now informs me yesterday that she can CANCEL the contract with 25% off and still my balance would be almost $800! I will never give these scam artists one dime. I am contacting the Great Falls MT Revdex.com and the Attorney General's Office. THIS SCAM WAS STOP!!!!! Each time there is a negative post, they attempt to have it removed with a lame explanation. THIS MEANS WAR!!!!!Desired Settlement: THE CONTRACT SHOULD BE CANCELED FULLY AND FINALLY AND NO FURTHER CONTACT BY THIS SCAM ARTISTS.

Business

Response:

We have received your letter regarding the complaint your office received from Mr. [redacted]. We sincerely regret he encountered a problem with National Publisher’s Marketing Center.

We have reviewed the account history of Mr. [redacted] and we found that he purchased an order on July 29, 2015. Subsequent to discussing his order with a Sales Representative, a Supervisor contacted Mr. [redacted] and again, reviewed the price, selection and terms of the agreement. Only when Mr. [redacted] indicated he had a thorough and precise understanding of the order and remitted the initial down payment, did we enter the order for the full term with the various publishers. All of our orders are subject to a 3-day cancellation policy that is agreed to before moving forward in the order process. It was clearly explained to Mr. [redacted] during this initial phone call that he was agreeing to pay 26 monthly payments for 60 months of service. This service included 6 magazines that are able to be switched and changed at no cost, anytime during the service.

We understand that sometimes people change their mind, so in an effort to maintain great customer service, we have cancelled Mr. [redacted]’ account. Also, we have cancelled all of his magazine subscriptions. This make take anywhere from six to eight weeks until the issues cease to arrive. Further, to avoid any future contact with Mr. [redacted], his telephone number has been placed on our Do Not Call list.

At National Publisher’s Marketing Center, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.

Sincerely,

[redacted]/ss

National Publisher’s Marketing Center

Review: Three months ago these National Readers called, I thought they were Publisher Clearing House. They told me I was chosen to enter the sweep steak winnings for 5000.oo Dollars, and all I had to do is take a survey.They started asking me about products, weather I used them or was I interested in the products, then they asked for my bank information, promising they wouldn't charge me, that I could get the products free of charge for 30 days, and that I could cancel at any time before 30 days. Which I did cancel that same week, because they took $98.00 out my bank account when they said they wouldn't, Over drawing my account, and not only that they keep sending me mag and I keep on sending them back telling them I don't want them and please don't send any more. Don't have anything of theirs and have not used them. So how I'm to pay for something I don't have and have not used. They want me to pay for something I don't have.Desired Settlement: I need you to stop these people from harassing me about paying for something I canceled.

Business

Response:

I am writing this as a response to the

complaint received from Ms. [redacted]. It is unfortunate that any issues

arose during her service with National Readers of North America.

Review: I signed up for the magazine service and was told I had up to three days to cancel. I called and canceled the very next day and was told the account was canceled.

The company still charged my credit card, so I contacted my credit card company and had the card canceled. I then contacted the company again and they said it was canceled.

A few weeks later I started getting very rude phone calls from the company telling me I had to pay my bill and that the account wasn't canceled. They asked for a cancellation number, which I wasn't given. They then proceeded to argue and yell at me on the phone saying my account wasn't canceled and it was too late now to cancel it.Desired Settlement: Account cancelled and the company to stop contacting me.

Business

Response:

We have received your letter dated June 11, 2014

regarding the complaint you received from Ms. [redacted]. We sincerely

regret she encountered a problem with Magazine Publisher’s Service.

Review: I was contacted by this company claiming I had won a diamond watch. In order for them to get their money back on it, I could order some magazine subscriptions but cancel within 3 days. I was on the fence and promised that if I changed my mind that nothing would be charged to my card. I agreed and then decided to change my mind within the three day period. When I called the customer service rep was immediately very rude and was yelling at me on the phone, literally yelling. Some snippets of conversation included "Too bad, -laughing-, you aren't getting your money back." and "You agreed to the terms you don't get it back." After they told me this they suggested that so the money wasn't "wasted" to buy a magazine subscription, which I didn't want in the first place and otherwise I was "Out of damn luck". I later had my son call as I was beside myself with anger and he received similar treatment from another rep who at first pulled up the file and then apparently was so close to the other previous rep (6 hours ago!) that he "Overheard the conversation" which had taken place 6 hours earlier and that is was "his mother's fault" that I didn't listen to the super fast listed pre-recorded terms. Every single person we spoke to was a manager or supervisor which makes absolutely no sense and obviously there is no real hierarchy in place. This is no better than a scam who prey on the elderly or others.Desired Settlement: I would like the $57.50 USD refunded which they took from my credit card.

Business

Response:

I am writing this as a response to the

complaint received from Ms. [redacted]. It is unfortunate that any issues

arose during her service with National Readers of North America.

Review: After a 30-day trial period, no product was received and so the order was cancelled via American Express card. National Readers of North American continued to bill me for the produce which was still never received. No produce was even sent and yet I've received a bill for several years of non-service.Desired Settlement: Cancel the account and invoice.