National Student Loan Solutions Inc

We have been attempting to reach Ms*** in regards to her account without any successWe take her concerns extremely seriously however there are some things that Ms*** is incorrect onWe have gotten the client approved for the appropriate program with a $a month payment with her
servicerWe kindly request for the client give us a call back in order to explain everything to her, we look forward to showing the client that we are here for her best interest

We guarantee money back in the event we cannot get you in some sort of program by preparing the paperwork on your behalfWe did the documentation the client hired us to do and by doing so, client obtained a $payment from a $monthly payment she was paying on before signing up with our companyWhen client enrolled, one of the questions we go over in our compliance call is do you work for a nonprofit or government organization, client stated yesWe cannot be liable for client not knowing if her employer is in the public sector. We have made several attempts to contact *** with no response, I have placed a request for cancelation per clients request, and a confirmation of cancellation Email has been sent to client.*** ***Client Relations- Processing Department

We do apologize, however, we do not have *** *** in our database and believe she is confusing us with another companyWe reached out to the client and will await a call back to find out if she is a client of National Student Loan SolutionsThank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHere are the emails that NSLS stated they did not receive regarding end of full time enrollment status, and loss of employment. I was responsive in a timely manner and this is my complaint, that the information was given, and did not have any action taken on its behalf The second email referring to Sergie's stated lack of response by me regarding loss of employmentThis email was never responded to by ***ary despite attempts by me to verify that it was receivedI have attached screen shots of the email correspondencesI did speak with both *** and ***- and both times I felt bullied into simply agreeing once again to contuse their services despite my discomfort I returned the call to *** on June 28th at pmwith no response
Regards,
*** ***

National Student loan solutions promised me a 100% money back guarantee and now will not follow through with their promiseI am going to do everything in my power to make them do as they promised but im out plus a monthAfter they cancelled my contract with them they continued to take money out of my account

I was referred to national student loan solutions by a co worker who told me about a program that helps nurses get forgiveness on student loan debtSo I called and spoke with A***a, who answered all my questions and found me a program that's income based called Re vised pay as you earn and she also told me I qualify for public service loan forgivenessMy monthly payments got cut by half and my term is only years!! Such a relief to know I wont be close to retirement and still paying on my student loans

We spoke with Mr*** on 12/28/and advised him that the refund would be going out that weekIt was sent out on 12/in the form of a check exactly as had been explained to Mr.***Please see email thread below. *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ***
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Dear Ms*** and Revdex.com,
The reason Ms*** was refunded only 50% of the fees charged is because per the contract that was signed with NSLS, the consumer agreed to not hold NSLS responsible in case the Employer does not turn out to be a non-profit
organization as was stated at the time of contract signatureWe would be happy to finalize Ms*** file to satisfactoryWe encourage Ms*** to contact our Processing Department to make sure the action is taken to get the refund outThank you and best regardsNational Student Loan Solutions Team

Mr*** is correct, we have placed his account into one of the repayment programs that allowed him to apply for a lower paymentIt was specifically explained in detail by Mr***'s account manager and reiterated by the Compliance officer later.Regardless of NSLS processing everything that we were signed up for, we have mailed the second part of refund to Mr***Please let us know if there are any other questions regarding this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not agreed for them to continue working on my file I told them I would no longer use their company and I would like to speak with someone in the cancellation department and to refund my all paymentsNo one that I stated in the first complaint as contacted me.Also I never agreed that it was a misunderstanding on My side, the letter they stated that was forwarded to me was not a Summary Sheet from the Department of Education (because I have spoken with them) the summary is attached below with National Student Loan Solutions with their letterhead. After speaking with the Department of Education and my new loan provider we reviewed all documents and the paper work they had provided on my behalf where documents I had to correct several incorrect information and provide them with the correct mailing address. My banks is stoping all payment from being drafted out of my account No I will not contract the Processing Department for any further assistanceThey are no help, if they Do Not refund my full refund within a week I will take the next step! I will post this information on all social media network
Regards,
*** ***

Dear Ms*** and Revdex.com,The reason Ms*** was refunded only 50% of the fees charged is because per the contract that was signed with NSLS, the consumer agreed to not hold NSLS responsible in case the Employer does not turn out to be a non-profit organization as was
stated at the time of contract signatureWe would be happy to finalize Ms*** file to satisfactoryWe encourage Ms*** to contact our Processing Department to make sure the action is taken to get the refund outThank you and best regards.National Student Loan Solutions Team

Process was painless, programs are great, company is solid!!! I recommended to both my brothersYou were excellent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. National Student Loan Solutions refunded meI received my check yesterdayPlease change the outcome to "Satisfied"Thank you for your time
Regards,
*** ***

First and foremost we would like to apologize to Ms*** for any frustration that she may have experienced with usMs*** had originally voiced some hesitation about enrolling into the program but after speaking with our General Manager she had decided to move forwardShe subsequently changed
her mind some time laterWe will issue a full refund to the client in the amount of $We have spoken to our team to ensure that any refunds that are due to clients are handled in a timely mannerThank you.

Isabelle was very helpful and instrumental in helping me resolve my issues and saving me huge amounts of money

Life deals us unexpected blows What may have once seemed like job security can suddenly vanish We know that you have always intended to pay your bills but when a life altering event makes it impossible to do so it is important to know that there are options available to you You are faced with choices like whether to pay the rent or pay your student loan debtInterest is accruing during these times and suddenly your student loan debt is spiraling out of controlNational student loan solutions helped me to get out of this the right way, fit specifically for my individual needsI couldn't have asked for more with any company

Hello ***,In regards to Complaint ID: ***Made by: *** *** *** *** initially signed up with us back in February of The client advised us that she was making monthly payments on her Federal Student loans in the amount of $We advised the client about the
Income based programs that could qualify her for the Federal Student loan Forgiveness programWe advised the client on how the programs work and how we could get her into an income driven program with a lower payment.When placed in these programs your given a loan term and you are required to make your monthly payment for the full term length and at the end of the term, whatever the remaining balance is on the loan is what is forgiven. We advise our client that if they get approved for a Forbearance they will not have to make payments during that timeWe do this to cover the higher payment that is due with the client and their servicer, just until the paper work is done being processed. On 04/15/we submitted ***’s consolidation application to the servicer based off the pay stubs the client provided to usOn 05/03/we received the client’s day letter from her servicer, which states what loans were included in the consolidation and she had business days to contact us to correct any mistakes, add missing loans or cancel the applicationThat was Emailed and Mailed to client. Client called in on 05/04/requesting to cancel her services with usShe spoke with our processing manager and it was explained to the client that because of the contract that was signed with our company, and because the services that we promised have been provided, she would still be responsible for her processing feeAfter discussing her options she decided to stay with the company.Client stated that she was heading out the door and would contact us at a later timeWe received her consolidation approval on 05/19/We did get her approved for a $payment for the next months and we advised the client via Email and Mail. We have attempted to contact her via phone with no responseIf she wishes to part ways with our company it’s important that she understands that because the services have been given in full effect, she is responsible for her processing fee ($for more months) Once her processing fee is paid off we will cancel her out and no further deductions will be made from her account. We would love to keep *** as a client and we are in hopes that she will contact us soon. Thank You, *** ***Client Relations- Processing DepartmentNational Student Loan SolutionsEast 1st Street, Suite 200Tustin CA 92780Phone: 714-583-9355Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
National Student Loans Solutions offered me a solution and has failed to comply with my requests for when my refund will be made availableMy complaint has still not been resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[NSLS is not truly "working with me" to resolve this issue I have requested cancellation multiple times, both in writing and in telephone conversations My last conversation concluded when, out of sheer exhaustion, I agreed to review a new contract with the understanding that I would be able to contact FedLoan to discuss the situation and receive some assurance of the contract's legitimacy I have been unable to obtain that assurance NSLS did not wait for me to make the required contacts, and resubmitted documentation for a program I did not agree to, in my name, without my approval I have been unable to speak to anyone at FedLoan about the situation (although I have tried and been transferred to several departments who recommend I speak to yet another department), so I am again asking NSLS to terminate the contract and refund all fees accroding to their contract stipulations.]
Regards,
*** ***

Hello ***, My apologies for not being able to close that complaint # ***Could you please post this response as the reply to this complaintI would really appreciate it. “Dear Mr*** and Revdex.com, As a growing company we strive to provide excellent
service to all our clients and make sure we resolve any issue that may arise along the wayBased on our records, NSLS has already finalized the most important process that Mr*** has hired our company to do and have reduced his federal student loan monthly payment significantlyWe were in the process of finalizing the application for student loan forgiveness, when Mr*** has decided that he could do all this on his own, which was not the case ever since he took the loan out originallyIn fairness to our company, we have provided the knowledge base and complete explanation on the available programs that fit Mr***’s situation and have completed the documents for of the discussed programsThe statement about 0% interest rate was a simple misunderstandingThe statement was that all principal including any accrued interest would be completely forgiven as long as all discussed eligibility factors are met. NSLS believes that Mr*** doesn’t qualify for a refund, but as a reputable company has still given a 100% Money Back into Mr***s account in hopes that how we do business is appreciatedThank you and best regards,” Thank you very much in advance, ***. *** ***
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