Natural Vitamins

I too have been scammed! I ordered on 6/28/and today 7/I'm being charged another $When I called to have it removed they said I authorized it by not stopping it before my day trial ran out...so now it's $for green coffee bean extract pillsRidiculous! The first rep I spoke to was totally unprofessional once I started demanding that I get my money back and that I wanted to speak to a manager Don't bother trying to explain any extenuating circumstances...they don't care The manager was also belligerent...really good at lecturing as if I was a childHe said he was the only supervisor when I asked to speak to his managerHis name is LeoHe agreed to refund 50% of my money but I doubt I will see itMy conf # is He went so far as to tell me that even if I called the president of the US I wouldn't get all my money back I supposedly didn't read the small print (if it exists) and that authorized them to steal my money! STAY AWAY FROM THIS COMPANY it's a shame they are allowed to use Dr Oz's good name www.thetruegarcinia.com

ANV is very sorry that your daughter misread the terms and conditions and would like to offer a half back refund on both orders as a courtesy Also, please see attached terms and conditions as listed at the time of checkout I agree to terms and conditionsI agree to refund policy By placing your order today you'll be shipped a day supply of All Natural Garcinia Cambogia (just pay $S&H)If you feel Garcinia Cambogia is not for you, cancel within days from today (days + days for shipping) to avoid the purchase price of $and enrollment in the auto-shipment programThirty days after you start your trial and every thirty days thereafter, we shall send you a fresh day supply of Garcinia Cambogia and charge you $You may cancel at any time by calling [redacted] Cancellation is not complete unless you receive a confirmation number or email

Mr [redacted] had signed up for a trial of Garcinia and Green Coffee Bean with the terms and conditions:"By placing your order today you'll be shipped a day supply of All Natural Garcinia Cambogia (just pay $S&H)If you feel Garcinia Cambogia is not for you, cancel within days from today (days + days for shipping) to avoid the purchase price of $and enrollment in the auto-shipment programThirty days after you start your trial and every thirty days thereafter, we shall send you a fresh day supply of Garcinia Cambogia and charge you $You may cancel at any time by calling ###-###-####."After his third shipment he called in stating he was dissatisfied with the product and requested a returnUnfortunately he spoke with a new customer service agent who did not do a good job resolving his issuesWhen Mr [redacted] sent an email in complaining of his customer service experience the call recording was pulled, the agent was put back into trainingA Manager called Mr [redacted] back later that day to apologize and issued a full refund on his most recent order:"09/29/09:02pm - Nick H- PILive - Called customer to advise that we have issued a full refund.Advised that I was a supervisor and wanted to ensure he was satisfied with the service provided.Customer stated he was more upset that we were attempting to charge him a restocking fee and states he is now satisfied with the outcome."We are very sorry for any inconvenience caused to Mr***

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Green Coffee on a day trial basis back on 03/04/and paid the shipping and handling fees of $and $The trial expired on 03/19/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/19/$for the Garcinia and $for the Green Coffee.Due to no cancellation the autoship program took effect.Customer contacted our Customer Service on 03/22/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 03/19/2017,$for the Garcinia and $for the Green Coffee for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID [redacted] dated 04/06/ $Trans ID: [redacted] dated 04/06/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

As previously stated, the customer contacted our Customer Service on 08/19/and requested refunds for the raspberry ketone and the green coffee: $for the Raspberry ketone and $for the Green CoffeeHere are the refund confirmations: [redacted] [redacted] The customer was also offered an extension to experience maximum results of using our garcinia productThe customer called us to cancel on 09/18/and spoke with our representatives who attempted to save the customer’s account with a discounted rateWhen the customer declined we cancelled her account as requestedWe hope this response concludes this complaint

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Green Coffee supplements on a day trial basis back on 07/27/and paid the shipping and handling fees of $and $4.95.Additional to the trial orders the customer also added the Raspberry Ketone to their order for $27.96.Customer contacted our customer service on 08/01/and requested that the Green Coffee subscription be cancelled which we did.The customer also requested a refund on the Raspberry Ketone.Our customer service offered the customer a refund of $and to keep the product ,which the customer acceptedThe customer was also given an extension on their trial order to allow the customer more time to try.Customer was informed they had till 08/27/to cancel if they wished.Due to no cancellation the customer was charged $on 08/28/for the original shipment of Garcinia supplements.Customer contacted our customer service on 08/28/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund for the charge on 08/28/2017, $for any misunderstanding when placing the order.Here is the refund confirmation:$Trans ID: [redacted] dated 09/12/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I had called to cancel my order within the cancellation period after I fully researched the company and realized it was fraudulent Later, I noticed a pending charge on my account and called the company They said they had no proof of me canceling and that I would have been given a cancelation number and received an email with that number I did not (I cancelled again on this phone call and had to ASK specifically for the cancellation number) The company offered me a 35% refund, I said no, that I would file a fraud complaint with my credit card company Was then offered a 50% refund, again I said no Was then offered a 75% refund, again I said no and reiterated that this was fraud and I would go through my credit card company They tried to threaten that the credit card company would receive all documentation and decide in their favor and that I should take the 75% refund I again said no, I wanted 100% back and that the continued bargaining was evidence that this is a fraudulent company just trying to get something I stated that I know how my credit card company works and that they would refund me 100% of the disputed amount then investigate the charges with the company This finally got their attention and they authorized the FULL refundKnow your rights and the facts Your credit card company does not want to lose you They will fight on your behalf and this smaller scam company is no match for a credit card company

My entire statement is true , I was told that my money would be refunded but I have not received a penny of it from this companyIn fact I was originally told I wld only get 50% then after she supposedly spoke with a supervisor I was told I would get 75%I did not under any circumstances agree to my account being debited any money other than the original $and, I would never agree to receiving 0r 75% of my money I requested all of the money that was taken without my permissionAs of this date 2/29/2016, I still haven't gotten it returned I am requesting legal action be brought against this company for fraud and theft

Their "records" are incorrectWhen I ordered the Cambogia, the site added the coffee & the third item, as if they went together.I called immediately, that moment to cancel the coffee & third itemI've got four emails that confirm then VOID the extra items all on 8/Because I called immediately! I'm having trouble attaching themI also called to ASK WHEN MY TRIAL ENDED! I was told, over the phone, by their customer service that I needed to cancel by September I marked it in my calendar while on the phoneI called on the 18th of September & was given the big run around that I've already written aboutI received a call after filing this complaint & then they tried to be so helpfulI asked them to delete me from their filesI wouldn't buy a thing from themThenGET THISThis "Supervisor " asked " would you like to buy more Cambogia @ a 30% discount"! They have an F rating here, if only I'd checked here first

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Garcinia and Green Coffee on a day trial basis back on 02/15/and paid the shipping and handling fees of $and $4.95.Additional to the trial orders the customer had also added the Raspberry Ketone to the order and was charged $27.96.The trial expired on 03/02/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/02/$for the Garcinia and $for the Green Coffee.Due to no cancellation the autoship program took effect.The following month on 03/15/the customer was charged for new shipments,$for the Garcinia and $for the Green Coffee.Customer contacted our Customer Service on 03/31/and requested for the subscription to be cancelled, which we did.Our Customer Service also issued the customer a refund of $for the Green Coffee charged on 03/15/as well as the $charged for the Green Coffee on 03/02/and $for the Garcinia charged on 03/18/2017.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the Garcinia charged on 03/15/as well as the $charged for the Garcinia on 03/02/for any misunderstanding when placing the order

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the [redacted] check-boxes.According to our records,customer ordered our Garcinia and Green Coffee supplements on a day trial basis back on 05/10/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/25/$for the the Garcinia and $for the Green Coffee,however the $for the Green Coffee was declined.Customer contacted our Customer Service on 05/25/and requested for the subscription to be cancelled, which we did.Our Customer Service informed the customer of the declined charged and offered to settle the charge at a 75% discount ($21.24),which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 05/25/$for the Garcinia and $for the Green Coffee for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID [redacted] $Trans ID [redacted] Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I orered bottles of pills on a trialI received two bottles of pills on the 8th and they are telling me that the post office told them that I received the pills on the 1stwhen I explain to them on the day that I called that it hadn't been days then they told me it's days from the day you orderit's obvious that this place is scamming people because I've read like more Reviews on the Revdex.com website basically saying the same thingso if you have been scammed by this business please contact the Revdex.com in Arizona by going to www.arizonaRevdex.com.org and file a complaint Right now this place has a B+ rating with the Revdex.com and that Should not be

This company is terribleIt runs a trial free scam that charges your credit card in the back endThan their representative lie and become nasty when trying to resolve the situationDO NOT USE THIS COMPANY!!!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the [redacted] check-boxes.According to our records, customer ordered our products (the Garcinia Cambogia and the Green Coffee) on a day trial basis back on 09/20/and paid the shipping and handling fees of $and $The trial expired on 10/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/05/$for the Garcinia Cambogia and $for the Green Coffee.Customer had contacted our Customer Service on 10/05/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the Garcinia Cambogia and a 50% courtesy refund of $for the Green Coffee which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Garcinia Cambogia and $for the Green Coffee charged on 10/05/Here are the refund confirmations:$Trans ID: [redacted] dated 11/01/ $Trans ID: [redacted] dated 11/01/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company
strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the *** check-boxesAccording to our records, customer ordered our products (the Garcinia Cambogia and the Green Coffee) on a day trial basis back on 09/20/and paid the shipping and handling fees of $and $The trial expired on 10/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/05/$for the Garcinia Cambogia and $for the Green CoffeeCustomer had contacted our Customer Service on 10/05/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the Garcinia Cambogia and a 50% courtesy refund of $for the Green Coffee which the customer acceptedHowever we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Garcinia Cambogia and $for the Green Coffee charged on 10/05/Here are the refund confirmations:
$Trans ID:*** dated 11/01/
$Trans ID:*** dated 11/01/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

RE: Complaint ID#:***Ms*** signed up online for a Try it before you buy it Trial of Garcinia Cambogia and a Maintenance Cleanse for just the cost of shipping and handlingThis is clearly stated as a day trial on the day supply of both productsMs*** signed
up on 11/09/for the trial, her days ended on the 11/23/14, she was billed on 11/27/after a short grace periodOn 12/01/the client noticed the bill and called in to cancelShe was informed that it is outside of her trial period and offered a complementary month supply of both products for the confusion (she declined) and all future billing / shipments were stopped.Thanks,Natural Vitamins###-###-####

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm
and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Garcinia and the Green Coffee) on a day trial basis back on 01/24/and paid the shipping and handling fees of $and $4.95.The trial expired on 02/08/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/08/$for the Garcinia and $for the Green Coffee.Due to no cancellation the autoship program took effect.Customer contacted our Customer Service on 02/09/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 02/08/$for the Garcinia and $for the Green Coffee for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID:*** dated 02/19/ $Trans ID:*** dated 02/19/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Unfortunately, your name / address / phone / email do not bring up anything in our systemAlso please see our website(s) for complete checkout process will complete terms displayed at
checkout:https://thetruegarcinia.com/https://thetruegarcinia.com/order.phphttps:...⇄ the customer is able to be identified/reached ANV is willing to offer a half back refund on all transactions if that would resolve this matter. All Natural Vitamins respectfully requests this dispute to be removed

Please remove this complaint from our account, The customer is fabricating this story from start to finish.Our website fully discloses its terms and conditions at the time of purchase, please see: Https://***.com/order.php and http://***.com/trial.php for the checkout
page with T+CAlso, on the customers FIRST and only contact attempt she was issued a full refund with no undo delay, Please see attached FULL refund receipts dated the same day her trial expired and was billed