Natural Vitamins

Mr. [redacted] had signed up for a trial of Garcinia and Green Coffee Bean with the terms and conditions:"By placing your order today you'll be shipped a 30 day supply of All Natural Garcinia Cambogia (just pay $4.95 S&H). If you feel Garcinia Cambogia is not for you, cancel within 14 days from today...

(10 days + 4 days for shipping) to avoid the purchase price of $89.95 and enrollment in the auto-shipment program. Thirty days after you start your trial and every thirty days thereafter, we shall send you a fresh 30 day supply of Garcinia Cambogia and charge you $89.95. You may cancel at any time by calling ###-###-####."After his third shipment he called in stating he was dissatisfied with the product and requested a return. Unfortunately he spoke with a new customer service agent who did not do a good job resolving his issues. When Mr. [redacted] sent an email in complaining of his customer service experience the call recording was pulled, the agent was put back into training. A Manager called Mr [redacted] back later that day to apologize and issued a full refund on his most recent order:"09/29/2015 09:02pm - Nick H. - PILive - Called customer to advise that we have issued a full refund.Advised that I was a supervisor and wanted to ensure he was satisfied with the service provided.Customer stated he was more upset that we were attempting to charge him a restocking fee and states he is now satisfied with the outcome."We are very sorry for any inconvenience caused to Mr. [redacted].

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge...

the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Garcinia and Green Coffee on a 14 day trial basis back on 02/15/2017 and paid the shipping and handling fees of $4.99 and $4.95.Additional to the trial orders the customer had also added the Raspberry Ketone to the order and was charged $27.96.The trial expired on 03/02/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/02/2017 $89.95 for the Garcinia and $84.95 for the Green Coffee.Due to no cancellation the autoship program took effect.The following month on 03/15/2017 the customer was charged for new shipments,$89.95 for the Garcinia and $84.95 for the Green Coffee.Customer contacted our Customer Service on 03/31/2017 and requested for the subscription to be cancelled, which we did.Our Customer Service also issued the customer a refund of $84.95 for the Green Coffee charged on 03/15/2017 as well as the $84.95 charged for the Green Coffee on 03/02/2017 and $44.97 for the Garcinia charged on 03/18/2017.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $44.98 for the Garcinia charged on 03/15/2017 as well as the $89.95 charged for the Garcinia on 03/02/2017 for any misunderstanding when placing the order

As previously stated, the customer contacted our Customer Service on 08/19/2017 and requested refunds for the raspberry ketone and the green coffee: $27.96 for the Raspberry ketone and $4.99 for the Green Coffee. Here are the refund confirmations:[redacted]
    
[redacted]
The customer was also offered an extension to experience maximum results of using our garcinia product. The customer called us to cancel on 09/18/2017 and spoke with our representatives who attempted to save the customer’s account with a discounted rate. When the customer declined we cancelled her account as requested. We hope this response concludes this complaint.

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Green Coffee supplements on a 14 day trial basis back on 07/27/2017 and paid the shipping and handling fees of $4.99 and $4.95.Additional to the trial orders the customer also added the Raspberry Ketone to their order for $27.96.Customer contacted our customer service on 08/01/2017 and requested that the Green Coffee subscription be cancelled which we did.The customer also requested a refund on the Raspberry Ketone.Our customer service offered the customer a refund of $12.75 and to keep the product ,which the customer accepted. The customer was also given an extension on their trial order to allow the customer more time to try.Customer was informed they had  till 08/27/2017 to cancel if they wished.Due to no cancellation the customer was charged $44.97 on 08/28/2017 for the original shipment of Garcinia supplements.Customer contacted our customer service on 08/28/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund for the charge on 08/28/2017, $44.97 for any misunderstanding when placing the order.Here is the refund confirmation:$44.97 Trans ID:[redacted] dated 09/12/2017.     Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

I am showing that Ms. [redacted] signed up for a 14 day trial of the Garcinia and the Green Coffee.  After the Trial expired she was billed for the cost of the products as detailed in the terms and conditions shown at checkout. After the trial expired Ms. [redacted] called in to cancel all future...

orders. Shortly after, Ms. [redacted] called back and asked for a half off refund on both products. Both refunds were processed the next day 08.16.16 (Please see attached). Ms. [redacted] was also given a FREE additional bottle of both products for your troubles. USPS tracking # [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Unfortunately we do not have enough information within the complaint to locate the customer....

Please provide us with an order number for us to locate a customer account and make sure the customers information matches the order to be able to resolve this complaint.

[redacted],These are the terms and conditions show at the time of check out:By placing your order today you'll be shipped a 30 day supply of All Natural Garcinia Cambogia (just pay $4.95 S&H). If you feel Garcinia Cambogia is not for you, cancel within 14 days from today (10 days + 4 days for...

shipping) to avoid the purchase price of $89.95 and enrollment in the auto-shipment program. Thirty days after you start your trial and every thirty days thereafter, we shall send you a fresh 30 day supply of Garcinia Cambogia and charge you $89.95. You may cancel at any time by calling ###-###-####.As stated by the CSR you spoke to on 10.06.15 you are able to return your most recent order for a full refund, I started the RMA process for you and an automated email was sent to [redacted]. Please either mark the package that was delivered 10.08.15 as return to sender or send back by some other method. As soon as you do this please either reply to the Revdex.com or email [redacted] and the refund will be processed back to your original payment device.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Their "records" are incorrect. When I ordered the Cambogia, the site added the coffee & the third item, as if they went together.I called immediately, that moment to cancel the coffee & third item. I've got four emails that confirm then VOID the 2 extra items all on 8/19. Because I called immediately! I'm having trouble attaching them. I also called to ASK WHEN MY TRIAL ENDED! I was told, over the phone, by their customer service that I needed to cancel by September 19. I marked it in my calendar while on the phone. I called on the 18th of September & was given the big run around that I've already written about. I received a call after filing this complaint & then they tried to be so helpful. I asked them to delete me from their files. I wouldn't buy a thing from them. Then... GET THIS... This "Supervisor " asked " would you like to buy more Cambogia @ a 30% discount"!  They have an F rating here, if only I'd checked here first.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm...

and acknowledge the terms & conditions for our auto ship program by marking the [redacted] check-boxes.According to our records, customer ordered our products (the Garcinia Cambogia and the Green Coffee) on a 14 day trial basis back on 09/20/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 10/05/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/05/2016 $89.95 for the Garcinia Cambogia and $84.95 for the Green Coffee.Customer had contacted our Customer Service on 10/05/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $44.97 for the Garcinia Cambogia and a 50% courtesy refund of $42.97 for the Green Coffee which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $44.98 for the Garcinia Cambogia and $41.98 for the Green Coffee charged on 10/05/2016. Here are the refund confirmations:$44.98 Trans ID:[redacted] dated 11/01/2016.         $41.98 Trans ID:[redacted] dated 11/01/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

I honestly did not see the part about canceling within 14 days, but if the amount of $89.95 that was said I still owed and was sent to the collection agency is no longer trying to be collected, and I do not owe Natural Vitamins anything then Yes, I am happy.

I had seen a lot of advertisement about Garcinia Cambocia and Green Coffeeand when I saw an advertisement about it on my [redacted] I decided to try it. I thought it was a free trial, but when I spoke with a representative from the company, they said it was a 14 day trial and any unused product if you didn't like it or get the results you wanted needed to be returned within 30 days or you would be billed for the products. If that return information was easily displayed, I totally missed it. It was not a nice surprise that I was billed $89.95 and $84.95 respectively, for those products. I had not reviewed my bank statement in a couple of weeks and by chance I did on 06/13/2015 and noted the charge. I called the company and the gentleman I spoke with was very nice, he credited my account for the charges that day,stopped future
shipments, and cloed the account for me as I did not realize that the company would be sending monthly shipments as I thought I had just ordered a trial. Today I received another shipment, so I checked my statement and there was no bill on 06/13/2105, however I looked back a little farther and there it was. I was billed on 05/27/2015 for the original product. I called the company again this evening and did not get satisfaction with my complaint and was told a supervisor was not available, so I called right back and asked if there were any supervisors working this evening. He said he was a supervisor so I told him my story. I don't remember seeing the return product information, pricing for the products, or that monthly shipments would commence. I t must have been really fine print on my phone. He said that on some smart phones the info might auto fill, gloss over the information, and go to the check out screen. It must have happened numerous times in the past because he stated that those were the main complaints that he received. Didn't seem to bother him that that could happen. He would not authorize a refund if I returned the remaining product because it was over 30 days. I didn't see the FINE PRINT , but I think that is the intention. What a surprise to pay over $170 for 2 bottles of supplements that didn't begin to work! I think their advertising technique stinks and would like to warn others of this. It's hard to read something you can't readily see. Sure would like to have my money back.

I orered bottles of pills on a trial. I received two bottles of pills on the 8th and they are telling me that the post office told them that I received the pills on the 1st. when I explain to them on the day that I called that it hadn't been 14 days then they told me it's 14 days from the day you order. it's obvious that this place is scamming people because I've read like 8 more Reviews on the Revdex.com website basically saying the same thing. so if you have been scammed by this business please contact the Revdex.com in Arizona by going to www.arizonaRevdex.com.org and file a complaint. Right now this place has a B+ rating with the Revdex.com and that Should not be

Per your request I have stopped all future orders. I am showing that all five orders have been successfully delivered to your address via tracked [redacted] shipping. I can accept a full return on the two most recent orders as long as they are unopened and in good condition. The return address...

is:Natural Vitamins - Fulfillment Center

"03/02/2015 11:40am - [redacted] - cci re charges, explained trial t/c and charges, she wanted to see the offer page that she signed and accepted, offered to review website with her as she said she was in front of her computer, but didnt want to do that, she stated that she wanted full refund on...

all charges, explained charges she threatened Revdex.com, offered 45% courtesy refund, accepted processed waived cx fee and closed account gave confirm # and eta of refund"

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not offered a 30%discount on current charge it was offered on future charge. If it was offered on current I would have taken it.
Regards,
[redacted]

ANV is very sorry that your daughter misread the terms and conditions and would like to offer a half back refund on both orders as a courtesy.  Also, please see attached terms and conditions as listed at the time of checkout.
 
Arial; text-align: center; background-color: rgb(247, 229, 190);">I agree to terms and conditionsI agree to refund policy By placing your order today you'll be shipped a 30 day supply of All Natural Garcinia Cambogia (just pay $4.95 S&H). If you feel Garcinia Cambogia is not for you, cancel within 14 days from today (10 days + 4 days for shipping) to avoid the purchase price of $89.95 and enrollment in the auto-shipment program. Thirty days after you start your trial and every thirty days thereafter, we shall send you a fresh 30 day supply of Garcinia Cambogia and charge you $89.95. You may cancel at any time by calling [redacted]. Cancellation is not complete unless you receive a confirmation number or email.

I too have been scammed! I ordered on 6/28/16 and today 7/12 I'm being charged another $85. When I called to have it removed they said I authorized it by not stopping it before my 14 day trial ran out...so now it's $90 for green coffee bean extract pills. Ridiculous! The first rep I spoke to was totally unprofessional once I started demanding that I get my money back and that I wanted to speak to a manager. Don't bother trying to explain any extenuating circumstances...they don't care.
The manager was also belligerent...really good at lecturing as if I was a child. He said he was the only supervisor when I asked to speak to his manager. His name is Leo. He agreed to refund 50% of my money but I doubt I will see it. My conf # is 187145.
He went so far as to tell me that even if I called the president of the US I wouldn't get all my money back.
I supposedly didn't read the small print (if it exists) and that authorized them to steal my money!
STAY AWAY FROM THIS COMPANY
it's a shame they are allowed to use Dr Oz's good name.
www.thetruegarcinia.com

[redacted]