Natural Vitamins

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Garcinia and Green Coffee on a day trial basis back on 08/19/and paid the shipping and handling fees of $and $4.95.Additional to the trial orders the customer also added the Raspberry Ketone for $27.96.Customer contacted our Customer Service on 08/19/and requested for the subscription to be cancelled,which we did.We also provided the customer refunds for the following,$for the Raspberry and $for the Green Coffee.Here are the refund confirmations:*** *** *** *** ***
*** *** *** *** ***
Please relay this information to our customer and feel free to let us know should you have further questions

*** * *** (client) signed up for a days trial of garcinia cambogia and a cleansing product on 9/19/
The
order was shipped and arrived at her residence in good condition.
The client alleges in the Revdex.com complaint that she was guaranteed results, no product can be guaranteed to work on everyone every time, this is why we offer a trial period
All sales have a recorded verification detailing how billing works and authorization to charge client
Client was billed for the cost of the product 10/4/the day after the day trial ended
When client called in on 10/8/14, days after the trial period had expired she was advised by agent *** we would be able to offer half back even though she is well beyond her trial period
Refund was issued
Client called back in sounding upset and hung up with agent after being given information on when her product was purchased
As per internal policy manager *** called client back to be sure agent handled the customer service call correctly because of the abrupt disconnection
*** verified that the refund was processed properly and that no future orders were scheduled
Thanks,
Natural Vitamins
###-###-####

Re: Monica B*** ID:***Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Garcinia and Green Coffee on a day trial basis back on 02/20/and paid the shipping and handling fees of $and $The trial expired on 03/07/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/07/$for the Garcinia and $for the Green Coffee.Due to no cancellation the autoship program took effect.Customer contacted our Customer Service on 03/07/and requested for the subscription to be cancelled, which we did .We also provided the customer with a courtesy refund,$for the Garcinia and $for the Green Coffee,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds, $for the Garcinia and $for the Green Coffee for any misunderstanding when placing the order.Here are the refund confirmations:$Trans *** dated 03/22/ $Trans ID:352*** dated 03/22/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

ANV is very sorry that your daughter misread the terms and conditions and would like to offer a half back refund on both orders as a courtesy Also, please see attached terms and conditions as listed at the time of checkout. I agree to terms and conditionsI agree to refund
policy By placing your order today you'll be shipped a day supply of All Natural Garcinia Cambogia (just pay $S&H)If you feel Garcinia Cambogia is not for you, cancel within days from today (days + days for shipping) to avoid the purchase price of $and enrollment in the auto-shipment programThirty days after you start your trial and every thirty days thereafter, we shall send you a fresh day supply of Garcinia Cambogia and charge you $You may cancel at any time by calling ***Cancellation is not complete unless you receive a confirmation number or email

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 03/05/and paid the shipping and handling fees of $and $4.95.The trial expired on 03/20/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/20/$89.95.However our Customer Service provided the customer with a full refund $for any misunderstanding when placing the order.Here is the refund confirmation: $Trans ID:*** dated 03/24/2017.Please relay this information to our customer and feel free to let us know should you have further questions

*** ***, company spokesman, reveals that their process is not 100% satisfaction guaranteedPeople get very confused with a purchasing system that has no human contactPeople who are not technically experienced get scammed into charges without knowingIf you have any internet contact with them be aware that it will cost you, most likely without your knowledge until you have already been billed for service or product you never get

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this offer as the representative said she would show me the web location of the offer, but could not provide the exact page that proved that I had accepted a trial offerJust as there are two different entities ( or business names) that charged my account, there are at least two different websites that somehow intermingle, but provide differing information, so the consumer believes they are getting one offer when they are actually tricked into anotherThe negative customer reviews prove the unethical practice of this company
Regards,
*** ***

Here is a copy of the terms and conditions that MsP*** had agreed to at the time of checkout:"By placing your order today you'll be shipped a day supply of All Natural Garcinia Cambogia (just pay $S&H)If you feel Garcinia Cambogia is not for you, cancel within days from today
(days + days for shipping) to avoid the purchase price of $and enrollment in the auto-shipment programThirty days after you start your trial and every thirty days thereafter, we shall send you a fresh day supply of Garcinia Cambogia and charge you $You may cancel at any time by calling ###-###-####Cancellation is not complete unless you receive a confirmation number or email." As a courtesy, ANV have stopped collection attempts

Here is a copy of the terms and conditions that MsP*** had agreed to at the time of checkout:
"By placing your order today you'll be shipped a day supply of All Natural Garcinia Cambogia (just pay $S&H)If you feel Garcinia Cambogia is not for you, cancel within days
from today (days + days for shipping) to avoid the purchase price of $and enrollment in the auto-shipment programThirty days after you start your trial and every thirty days thereafter, we shall send you a fresh day supply of Garcinia Cambogia and charge you $You may cancel at any time by calling ###-###-####Cancellation is not complete unless you receive a confirmation number or email."
As a courtesy, ANV have stopped collection attempts

Please remove this complaint from our account, The customer is fabricating this story from start to finish.Our website fully discloses its terms and conditions at the time of purchase, please see: Https://***.com/order.php and http://***.com/trial.php for the
checkout page with T+CAlso, on the customers FIRST and only contact attempt she was issued a full refund with no undo delay, Please see attached FULL refund receipts dated the same day her trial expired and was billed

Our website(s) clearly state the full cancellation and billing policy at the time of checkout Ms. *** was issues a full refund per her request the same day her order was processed

Per our previous response, ANV has already stopped all collection attempts and closed the account

I ordered the products from this company online and they said the products were free I only had to pay for shipping and handling, which I did A week and a half later, this company takes out another $which was not approved by me or was I given notice that I needed to pay more for the products than just the shipping and handling that was offered This company need to warn their customers that they will be charged the full price for the product after they get your credit card information, and not just the price of shipping and handling

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I'm on the phone right now with a rude customer repNow I got the free trial I called back the next day after ordering to make sure it was a one time chargeI was assured I wouldn't be charged yet here I am missing from my account for no reason! I don't have any product because I told them I didn't want it anymore but I sure as hell did not ask to be charged either! I have no product and they are saying I can have a 35% refund???? So I paid for no product but can get 35% back ? One way or another they will have to fully refund me! You can't get my money for free! And this rude April lady won't go back and listen to my recording telling them I don't want the product I want out of this whole dealFYI if you are taking money from unsuspecting fools and not even sending them the garbage you are trying to sell you could at least not be so rude and arrogantIf something pops up under here saying I was refunded No I wasn't ! I'm on hold right now and the lady has told me repeatedly I won't get a real refund! If they say they shipped the product I never received they are doing the opposite of what I needIt was a mistake to ever get involved with them They are rude, liars , and cheatsYou can not just take money from people bc you now have their account infoThey stole from me plain and simpleI was charged in exchange for nothingI didn't even receive a product to returnI'm not letting this goI can't believe this lady on the phone is acting like I'm lying yet won't check their records!

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the [redacted] check-boxes.According to our records,customer ordered our Garcinia and  Green Coffee supplements on a 14 day trial basis back on 05/10/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 05/25/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/25/2017 $89.95 for the the Garcinia and $84.95 for the Green Coffee,however the $84.95 for the Green Coffee was declined.Customer contacted our Customer Service on 05/25/2017 and requested for the subscription to be cancelled, which we did.Our Customer Service informed the customer of the declined charged and offered to settle the charge at a 75% discount ($21.24),which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 05/25/2017 $89.95 for the Garcinia and $21.24 for the Green Coffee for any misunderstanding when placing the order.Here are the refund confirmations:$84.95 Trans ID[redacted]
     $21.24 Trans ID[redacted]Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Per your request I have stopped all future orders. I am showing that all five orders have been successfully delivered to your address via tracked [redacted] shipping. I can accept a full return on the two most recent orders as long as they are unopened and in good condition. The return address is:Natural...

Vitamins - Fulfillment Center

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day...

free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Green Coffee on a 14 day trial basis back on 03/04/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 03/19/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/19/2017 $89.95 for the Garcinia and $84.95 for the Green Coffee.Due to no cancellation the autoship program took effect.Customer contacted our Customer Service on 03/22/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 03/19/2017,$89.95 for the Garcinia and $84.95 for the Green Coffee for any misunderstanding when placing the order.Here are the refund confirmations:$89.95 Trans ID[redacted] dated 04/06/2017.      $84.95 Trans ID:[redacted] dated 04/06/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

I submitted my order on May 27,2015 at 2:47 pm; I received a confirmation of my order being shipped on June 4, 2014; I received my package in the mail on 6/8 and because I worked that day, and got home in the evening I didn't start the trial till 6/9; Today is 6/11/2015; I called to cancel my order because the three days I took it I had liquid diarrhea. I am diabetic and cannot have diarrhea at all. Prior to calling I noticed my bank account charged 89.64 two times for this product. I spoke to [redacted] that informed me according to the agreement, they can charge me for a 30 day trial after 14 days. I only had the product for a total of 4 days. He apologized and said he didn't know why it took them so long to ship it and that they usually ship out their product the next day?? So, I was charged over $160.00 for a 14 day TRIAL that I have only had for four days??? I was not given a fair chance to try this product without them charging me.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not offered a 30%discount on current charge it was offered on future charge. If it was offered on current I would have taken it.
Regards,
[redacted]