Natural Vitamins

RE: Complaint ID#:[redacted]Ms. [redacted] signed up online for a Try it before you buy it Trial of Garcinia Cambogia and a Maintenance Cleanse for just the cost of shipping and handling. This is clearly stated as a 14 day trial on the 30 day supply of both products. Ms. [redacted] signed...

up on 11/09/14 for the trial, her 14 days ended on the 11/23/14, she was billed on 11/27/14 after a short grace period. On 12/01/14 the client noticed the bill and called in to cancel. She was informed that it is outside of her trial period and offered a complementary month supply of both products for the confusion (she declined) and all future billing / shipments were stopped.Thanks,Natural Vitamins###-###-####

Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company...

strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the [redacted] check-boxes.
According to our records, customer ordered our products (the Garcinia Cambogia and the Green Coffee) on a 14 day trial basis back on 09/20/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 10/05/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/05/2016 $89.95 for the Garcinia Cambogia and $84.95 for the Green Coffee.
Customer had contacted our Customer Service on 10/05/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $44.97 for the Garcinia Cambogia and a 50% courtesy refund of $42.97 for the Green Coffee which the customer accepted.
However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $44.98 for the Garcinia Cambogia and $41.98 for the Green Coffee charged on 10/05/2016. Here are the refund confirmations:
$44.98 Trans ID:[redacted] dated 11/01/2016.
        
$41.98 Trans ID:[redacted] dated 11/01/2016.
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not offered a 30%discount on current charge it was offered on future charge. If it was offered on current I would have taken it.

Regards,

All Natural Vitamins is sorry to hear that you have had a poor customer service experience and has processed a full refund back to your original payment devise.

This company is terrible. It runs a trial free scam that charges your credit card in the back end. Than their representative lie and become nasty when trying to resolve the situation. DO NOT USE THIS COMPANY!!!

I too have been scammed! I ordered on 6/28/16 and today 7/12 I'm being charged another $85. When I called to have it removed they said I authorized it by not stopping it before my 14 day trial ran out...so now it's $90 for green coffee bean extract pills. Ridiculous! The first rep I spoke to was totally unprofessional once I started demanding that I get my money back and that I wanted to speak to a manager. Don't bother trying to explain any extenuating circumstances...they don't care.

The manager was also belligerent...really good at lecturing as if I was a child. He said he was the only supervisor when I asked to speak to his manager. His name is Leo. He agreed to refund 50% of my money but I doubt I will see it. My conf # is 187145.

He went so far as to tell me that even if I called the president of the US I wouldn't get all my money back.

I supposedly didn't read the small print (if it exists) and that authorized them to steal my money!

STAY AWAY FROM THIS COMPANY

it's a shame they are allowed to use Dr Oz's good name.

www.thetruegarcinia.com

"03/02/2015 11:40am - [redacted] - cci re charges, explained trial t/c and charges, she wanted to see the offer page that she signed and accepted, offered to review website with her as she said she was in front of her computer, but didnt want to do that, she stated that she wanted full refund on...

all charges, explained charges she threatened Revdex.com, offered 45% courtesy refund, accepted processed waived cx fee and closed account gave confirm # and eta of refund"

I orered bottles of pills on a trial. I received two bottles of pills on the 8th and they are telling me that the post office told them that I received the pills on the 1st. when I explain to them on the day that I called that it hadn't been 14 days then they told me it's 14 days from the day you order. it's obvious that this place is scamming people because I've read like 8 more Reviews on the Revdex.com website basically saying the same thing. so if you have been scammed by this business please contact the Revdex.com in Arizona by going to www.arizonaRevdex.com.org and file a complaint. Right now this place has a B+ rating with the Revdex.com and that Should not be