Neco Alliance

The prepaid rewards card issued for this rebate has expired, as per the terms and conditions card holder services was unable to reissue this prepaid rewards cardWe have escalated this to our card holder services to confirm the remaining balance, and the applicable fees to be able to reissueOnce
confirmed we will provide a status update

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business has also advised me directly that they are reviewing my complaint, and reconsidering issuing a replacement card net of the monthly fees applicable after the stated expiration date, which based on the 2/expiration should be $-5months @or 14.75.for a net of If said net amount is received, on a valid usable card or in cash, I would consider the matter closedAny other resolution would be unacceptable
Regards,
*** ***

For this rebate you had to purchase qualifying models all from unique categoriesThis claim was declined for having models purchased only from categoriesFor us to fulfill the rebate they would have had models purchased from different categories to qualifyAs this application did not meet the
terms and conditions of the rebate program it was not fulfilled

Our apologies for a delayed replyThe letter has just reached our handsWe will review the scenario, and will reach out to *** *** at the phone number provided to gather the concerns and work to resolve them

Complaint:
I am rejecting this response because:This was a total mistake I did not mean to close the file of I just had a full knee replacement on July 12th and I did not understand your process Please I gave a forwarding address to mail my *** gift card..This file was was closed by me not understanding the closing procedures I don't want this closed till I get the *** card from Neco Alliance
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Here is a picture of the # I can not remove it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThey have accepted the documentaion and I have been notified that the claim was approved and the rebate will be arriving in the stipulated timeframeI appreciate their help in resolving this matter
Regards,
*** ***

*** has two rebates filed, both have been declined for not meeting the terms and conditions of the rebate- the first claim was declined as a duplicate application entry ***) and the second claim ***) was declined for being entered into the January promotion rather than the December
promotionAfter reviewing all of the details of the models purchased, it appears that *** does not qualify for any promotionsIn order to qualify for this rebate, a top load washer AND dryer need to be purchased, or a front load washer AND dryer need to be purchasedBased on what was purchased, there was one top load and one front load, which does not meet the program requirementsAs the terms and conditions are not met, we will not be able to have this claim approved for processing

Without the customer's information, we are unable to determine the nature of the complaintWe can assure the customer that we are not a scam, and do abide by the terms and conditions laid out with each rebate offeredWe would be happy to assist the customer explore the details of the reabte

Complaint: ***
I am rejecting this response because:
I have not received a call or a voicemail from anyone at Neco
Alliance on either my home or cell phone I reviewed my phone bill, and I have not received any calls from an unknown source since the complaint was filed, either The phone number on the Revdex.com complaint is correct
Regards,
*** ***

The prepaid rewards card issued for this rebate expired as per the terms and conditionsWe are working with out card holder services and have confirmed this rewards card was re-issued twice to dateWe are currently confirming if we are within the terms and conditions to be able to reissue
this rewards card againThis will be updated and confirmed

I have been on the phone for one hour and 20 minutes trying to get my rebates submitted for three appliances system continues to not show my download of my invoice however says it has been submitted and accepted rep continues to tell me not there nothing she can do I need to go back to my dealer have him take care of it. first she tells me glitch in system the amount she is telling me I should get back was totally wrong then comes back says glitch caused it which we all know means someone messed up I want managers name said not permitted to give it to me and I would have to hold again after being on hold for almost an hour and a half asked for corporate number says doesnt have that information.
the most terrible customer service of any company I have ever encountered. website is incompetent as is its reps!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This rebate claim was declined for having a duplicate serial number against a claim in the system from 2015, this means that a rebate had already been paid out against the appliance. We have e-mailed [redacted] requesting that he provide us with his serial number tag. Once his serial number tag has been...

received, I will then have his claim processed/ approved accordingly.

Complaint:...

11850746
I am rejecting this response because:I've been told three other times that the issue would be resolved over the past three months. This seems like another promise that may or may not be kept. So based on my past experience with NECO's promises, I'll trust their response when I actually receive the promised rebate. Their statement that they have fixed the problem is the same one I've heard for the past three months. And then each time another issue arises that they do not correct unless I find out and call them.I spoke again with Andrew yesterday, and was left on hold for 20 minutes while he was supposedly finding a supervisor to discuss the issue. I finally hung up. It's unfortunate that this company is allowed to operate this way. It really erodes trust.
Regards,
[redacted]

We have received [redacted] email and history about the claim. We have been working to repair the claim and make sure it is paid out correctly. We will reach out to [redacted] directly at the contact number provided with this complaint.

Upon review of [redacted] rebate, it appears that it had been declined for not meeting the program terms and conditions. Based on the model purchased, it appears that this model qualifies for an individual rebate amount of $75. We have since been able to grant an exception and have their...

claim processed. A new claim has been entered on their behalf[redacted] and this claim has now been approved. [redacted] can expect to receive their rebate in the amount of $75 within the next 12 to 16 weeks.

Customer purchased product on Dec 1, 2014 Customer mailed claim form to us (postmarked Dec 20, 2014) Attempted to email customer on Jan 28, 2015 to inform her of missing serial number information (required to complete rebate) Email was not valid, so a postcard was sent on Jan 29, 2015 to customer to...

ensure she was aware of the need for serial numbers Serial number information was provided on Feb 4, 2015 Item #5 of the terms and conditions states, "Allow 16 weeks from the time we receive all required information for delivery of your NECO Alliance [redacted] Reward Card." 16 weeks from Feb 4, 2015 is May 27, 2015. However, we expect that the card will be loaded and mailed within the next two weeks

We will reach out to [redacted] for additional details as we do not have a claim entered into our online system, under his name, or with the information provided within this complaint. We are also only able to confirm contact with NECO - using the phone number provided on the complaint - on April 7...

(a voicemail left with us at 7:20pm eastern time). Our supervisor, [redacted], left a voicemail in return for [redacted] the following day (April 8). We would like to alleviate the confusion and bring resolution to [redacted] concern.