Neco Alliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and if the follow through on their commitment to reissue the cards, I will find that this resolution is satisfactory to me. However, if they do not reissue the cards then I will not find this settlement satisfactory.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never received the rebate the business has promised me.  The business continues to be dishonest and...

should be shut down.  I am owed $275 and it is now several months since I submitted all required documents.
Regards,
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon receipt of the paid in full invoice from [redacted] on February 23, our initial team looked at the claim and was unable to process due to the program being closed. At the same time, it was escalated internally on behalf of [redacted] The claim was subsequently approved on March 9 and will be...

in [redacted] mailbox shortly.

While we respect [redacted] concerns, the documentation provided on the submitted did not display a purchase made within the timelines of the program (documentation showed September 1 vs September 7 start date of the program). As the purchase was made outside of the date range...

of the program, the claim was rejected in accordance with the terms and conditions of the rebate - specifically the date range of the program. On the concerns raised regarding the person fielding [redacted] phone call, we will research the call and action it accordingly. We will have a supervisor reach out to [redacted] to follow up the entire situation

Complaint: [redacted]
I am rejecting this response because:  I purchased both a front load washer and front load dryer.  There response is new information to me as they originally rejected my claim stating my submission was outside offer period.  I provided them with a new invoice from group I purchased in showing actual purchase WAS in offer period and they rejected rebate anyway.  They are making up new reasons to not honor my rebate and I DO NOT accept this.
Regards,
[redacted]

Upon reviewing [redacted] complaint, we cannot locate the rebate application associated with this customer based on the details provided. To be able to have this case investigated further, we require further information, such as Joel's claim number and or confirmation of the details provided on the...

rebate application. We have attempted to reach [redacted] at the phone number provided, we got through to voicemail where the box was full and we were unable to leave a message. Further attempts will be made to reach [redacted] to bring this to resolution.

NECO Alliance= total scam company

submitted claim November 2017, still no rebate information, phone call, or email message back to me addressing my claim, count me in joining a class action lawsuit against this ripoff company...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and am now working with Susan H[redacted] to resolve the issue. When I spoke with her she told me it could be another 10-12 weeks before I received my rebate, but she is checking to see if they can expedite this since it's been so long already. When I have the rebate in hand, I'll be happy to close this complaint.
Regards,
[redacted]

Upon investigation of [redacted] claim, it appears that the rebate had paid out and re-issued twice, but has not yet been received. As this card was last re-issued on June 8th, 2017 and has not been received, we are recommending that a different address be provided for a re-issue. We have reached out to [redacted] via e-mail requesting this information be provided. Once confirmed, we would be happy to have this card re-issued to the preferred updated address.

[redacted] claim has been resolved. The initial claim was entered online and into a program that did not cover his purchase. We have moved his claim into the correct program and have processed the claim. We have spoken with [redacted] to make him aware.

Complaint: [redacted]
I am rejecting this response...

because: I have not received any calls or messages left on my number associated with the claim - or email. They can reach me at [redacted] (cell) and leave a message to call back or some kind of message of notification. They can email me at [redacted] which was provided to them as well as the stated cell phone number in this message. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as I will actually receive it. I have tried to contact the business several times to speak with a supervisor with no success. Hopefully we can follow up in a month and see if I actually received the refund.
thanks for your intervention in this matter 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
With all due respect to Neco Alliance, as I told the representative on the phone before she hung up on me, the submitted document was in error. The actual sale (as the attached correct sales order shows, as well as documented payment) was during the promotional period. Had I been informed of this in a timely manner, the correct document would have been submitted. Neco Alliance should honor their contractual obligation for the rebate as ALL purchase requirements were met.
Regards,
[redacted]

The details provided by [redacted] are accurate in terms of contact dates and approval dates. There was an unfortunate delay in the payment cycle. We have made the correction and [redacted] card will reach him in the next few weeks. Our apologies.

Hello, It appears that this rebate application was for another Rebate Company, [redacted] We have located the customers application through [redacted] Promotions, where the rebate was declined for not being eligible. Currently we are looking for eligible rebates for [redacted] purchase, given...

the rebate application was sent to the wrong rebate center. Once confirmed we will respond with an updated status. Thank you, Jessica J[redacted]Sent on: 6/14/2017 12:18:33 PM

Customer has received and used the rebate card at this point. Our apologies for not stating such in the complaint response.

We will reach out to [redacted] to resolve the situation. Our system shows that both $100 cards have been mailed, however the address that was provided on the mail in forms is different from the one provided in this complaint. We would invite [redacted] to do a quick check of the address provided on the forms...

to ensure the card has not arrived.

The claim was not accepted because the dealer [redacted] is not a member of a NECO chapter rebate. If the dealer has provided this rebate as a tool for the sale, we recommend that you visit to dealer to follow up on the rebate. There also maybe be a Frigidaire specific rebate available...

that is not through NECO.