Nestle Purina Petcare

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received an email from [redacted] with the StLouis Consumer Affairs of the Nestle/Purina company She was very helpful and everything was taken care of Sincerely, [redacted]

Good afternoon,It's my understanding that [redacted] *** did speak with Ms[redacted] today and requested veterinarian records, which is a standard request as part of our claims process.Would it be possible to confirm this?Thank you,***

Thank you for your response We will reissue this check, however, should you have additional concerns, we will need detailed original receipts that match the purchase price and contain specific store information Please verify your address and we will send via Fed Ex on Tuesday, 1/17/17.Thank you again,***

We continue to work with [redacted] regarding the refund she is requesting A new check was mailed to her address - as the previous check was returned to us - earlier this week [redacted] agreed to notify us when this check is received via the USPS Thank you

Good morning, Thank you for your email message I personally responded to Ms [redacted] on Thursday afternoon (June 30th) to advise that we would be sending the requested refund As of this morning, I have yet to hear back from her We are working to ensure the check is received within to business daysPlease advise with additional questions/concernsThank you,***

Thank you very much for your notification Please allow me to work with our Cat Chow Perks team to resolve We will be in contact as soon as possible.Thank you again, [redacted]

Good afternoon,We will follow up with Ms [redacted] immediately to address her concerns Thank you.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have read the email, and I have spoken to the claims manager However she did not request vet documents from me, rather, she was going to request the same directly Until this claim is resolved through insurance, my complaint is not resolved with Revdex.com.Thank you Sincerely, [redacted]

Attached please find copy of blood work indicating he was otherwise healthy but for eating the food, for [redacted] in addition to the bill Please note my vet is willing to forward any type of documentation you may require further Should you need additional documentation kindly contact them directly so that they can send you what you require directly.Thank you.Kindly confirm receipt of this email

Complaint: [redacted] I am rejecting this response because: I will wait to receive an offer first because they have told me that they will follow up before and all I did was receive another rude call from Sedgwick claims saying hat they couldn't it do anything for meSo I will accept the response when I hear from the company Sincerely, [redacted]

Good afternoon,My apologies for the extreme delay in following with you One of our team members sent an email this morning and we look forward to hearing back from you.Thank you again, [redacted]

Good morning,I am terribly sorry for the unnecessary frustrations that we have caused you I will be working with my team to understand what occurred and why this check wasn't sent to you.Per the tracking number, it appears the promised check was finally delivered on Wednesday, June 21st Would you please advise.Again, my deepest apologies for this situation and please let me know if there is anything more I can do to make this situation rightThank you again, [redacted]

Thank you very much for sending the following concerns our wayWe will reach out to Ms [redacted] this evening to discuss her concerns

Complaint: [redacted] I am rejecting this response because:A supervisor named [redacted] approve the $or two bags pro plan if bright mind and one bag of lamb and riceIt was mailed through ups and returned ,I was told that it would be reissued and that never happened.I did have the case number and changed phone numbers therefore no one would assist me with my refund.I faxed in the receipts from and I never received my second refund Sincerely, [redacted] ***

Good afternoon, We are terribly sorry for the ongoing concerns I personally requested these email addresses be removed from our database early today While our team took immediate action it may be possible to receive emails from us for the next days (simply because emails are scheduled in advance) If emails are received after January 1st, please contact me directly at [redacted] @purina.nestle.com Again, my apologies for the frustrations this has caused Thank you again, [redacted]

I never received an email from Purina I am still waiting

11/08/2017: Mediator sent consumer email requesting update.11/08/2017: This matter has been resolved for quite some time now

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Good morning, Thank you for your messsage We will ensure the promised refund is sent as quickly as possibleWe sincerely apologize for the delay in receiving this check and will also investigate as to why it hasn't been received yetThank you very much, [redacted]

Thank you very much for sharing your concerns We will review the following comments and follow up with Ms [redacted] as soon as possible Thank you againSincerely, [redacted]