Nestle Purina Petcare

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me I do understand being that there is more than three bags of dog food that a receipt is needed but I place that's complete at least two months agoI no longer have that receipt, and the store is unable to re-create it because they no longer have it in their system, so that leaves me without z200+ dollars so with all due respect I cant except that resolution, I was very patient and waited too long months to hear that my problem so won't be resolved completely, and I just find that extremely still unprofessional Sincerely, [redacted]

Good evening, We will share Ms [redacted] 's comments with our Cat Chow Perks team and will follow up with her via emailThank you very much, [redacted] P: [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ Good evening, Thank you for sharing the following concerns with us. I will have one of our Supervisors contact Mr. [redacted] tomorrow evening. From there, we will work with him regarding next steps involving his claim. Please ask him to call... XXX-XXX-XXXX with additional questions. Thank you again, [redacted]

Thank you very much for sharing Ms***'s concerns with us We'll verify the status of her claim and work to ensure her concerns are addressed quickly by another adjusterWe'll be in touch wiith her directly asap.Thank you again, [redacted]

Hello,We've reached out and spoken with the consumer today. We've also gone ahead and mailed him a check for $82. He was appreciative of our call and our action.Thanks,*** ***

Good morning, I have been working with *** to address her ongoing requests and have responded to each email message she sent my way. The initial refund sent to *** in late June for $was returned to us. When *** emailed in mid-December stating she never received this check, and asked for an additional refund of $86, she included receipts, which I assumed were for this additional request. On December 20th, a check for $was sent ($plus additional $86). *** confirmed she received this check on Wednesday, December 28th.*** is now requesting an additional refund of $158.00. As I shared with ***, we do need original receipts with clear dates of purchase and retailer's information prior to sending an additional refund of $158.00. *** and I exchanged emails yesterday with this information. As of this morning, I have not received any additional emails, and yet, I know she will follow up with me when time permits.Please advise with additional questions or concerns.Thank you, ***

Good evening,We will contact Ms*** on Wednesday, July 13th to discuss her concerns. Thank you very much for bringing this to my attention.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We'll be following up with the consumer right away regarding their experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is tentatively satisfactory to me, contingent upon whether or not I continue to receive spam from the business, in which case, I will either request that this complaint be reopened or I will open a new complaint
Sincerely,
*** ***

We are very sorry to learn of Ms***'s experience with our products and need to speak with her directly to apologize and work with her directly. In order to help make this right, we need an orginal receipt for each bag of food that features a date, purchase price and the
store information specifically. We're available 24-7xto speak with her. While we tried to call her on July 31st, our call rang to voicemail. We are also overnighting her a letter on how to reach us. Please call *** so we can be of additional assistance. Thank you in advance

Nestle-Purina Fancy Feast represenatives have egrariously "fibbed" both on *** as well as their toll-free number about their Fancy Feast "Mornings" canned cat food being discontinued Since late June when this product started disappearing from store shelves, the company representatives REPEATEDLY stated they were not discontinuing the product
In fact (as they have now admitted) the product IS discontinued I have an elderly cat who loved that food Had I known it was being discontinued, I would have purchased all that I could find available
In addition to my being "fibbed" to, there are many, many *** complaints about the discontinuation of the "Mornings" product AND the fact that company representatives repeatedly "fibbed" to consumers about this VERY UNTRUSTWORTHY BUSINESS ETHICS

Good morning,We'll contact this consumer today to discuss her concerns.Thank you very much,***

Good afternoon,Thank you for your email message. We have been in contact with Ms*** this afternoon and will work with her to address her concerns.Thank you again,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I am missing an additional $dollars from the refund
I have tried calling several times to have the remaining balance mailed and I have not had any assistance
Sincerely,
*** ***

Thank you very much for your email message. We're very sorry to hear about this situation and one of our Supervisors will call you tomorrow to discuss next steps to address your conecrns

Good afternoon, I have asked *** *** with our *** team to try Mrs*** again this afternoon (as she called around 10:30am (ish) CST today). If you are unable to connect with her, is there a time on Monday, 2/that she can call you?Again, we want to resolve this issue and I am so sorry for the phone-tag here.Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, We've tried numerous times to contact the consumer. However, the phone number provided, ***, states that it's out of service. Please provide us with an alternative number to call. Thanks, ***