Nestle Purina Petcare

Hello,We are currently working with this consumer via our 3rd party claims administrator, [redacted].  She spoke with [redacted] on 9/5.  She's not supplied the records we have requested and have mailed her 2 letters (8/22 and 10/18) asking for her to provide this information to us.  We will have [redacted] reach out to her again today to resolve this issue. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not  satisfactory to me.  I do understand being that there is more than three bags of dog food that a receipt is needed but I place that's complete at least two months ago. I no longer have that receipt, and the store is unable to re-create it because they no longer have it in their system, so that leaves me without z200+ dollars  so with all due respect I cant except that resolution,  I was very patient and waited too long months to hear that my problem so won't be resolved completely, and I just find that extremely still unprofessional 
Sincerely,
[redacted]

Good afternoon,We will follow up with Ms. [redacted] immediately to address her concerns.  Thank you.Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I prefer to communicate via email, as I am currently traveling for work, and am in and out of meetings. I would prefer that the company email me, as I can easily access email throughout the next few days. Thank you.

I never received an email from Purina.  I am still waiting.

Good evening, We will share Ms. [redacted]'s comments with our Cat Chow Perks team and will follow up with her via email. Thank you very much,[redacted] P: [redacted]

Complaint: [redacted]
I am rejecting this response because:A supervisor named [redacted] approve the $158 or two bags pro plan if bright mind and one bag of lamb and rice. It was mailed through ups and returned ,I was told that it would be reissued and that never happened.I did have the case number and changed phone numbers therefore no one would assist me with my refund.I faxed in the receipts from 2015 and I never received my second refund .
Sincerely,
[redacted]

Good afternoon,We absolutely want to help Ms. [redacted] with her expenses.  Our claims administer tried to call her...

the last time we received an alert from her and again today.   Please ask her to call [redacted] when time allows to speak with our team directly.  Thank you again,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received an email from [redacted] with the St. Louis Consumer Affairs of the Nestle/Purina company.  She was very helpful and everything was taken care of.
Sincerely,
[redacted]

Good afternoon,
We are terribly sorry for the ongoing concerns.  I personally requested
these 2 email addresses be removed from our database early today.  While our team took immediate action it may
be possible to receive emails from us for the next 10 days (simply because...

emails
are scheduled in advance).
If emails are received after January 1st, please contact me directly at
[redacted]@purina.nestle.com.
Again, my apologies for the frustrations this has caused.
Thank you again,
[redacted]

We will contact this consumer to address their concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning, Thank you for your messsage.  We will ensure the promised refund is sent as quickly as possible. We sincerely apologize for the delay in receiving this check and will also investigate as to why it hasn't been received yet. Thank you very much,[redacted]

hank you for your email message.  We will contact Ms. [redacted] as quickly as possible.  Thank you again. Tell us why here...

Thank you very much for sharing Ms. [redacted]'s concerns with us.   We'll verify the status of her claim and work to ensure her concerns are addressed quickly by another adjuster. We'll be in touch wiith her directly asap.Thank you again,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was told to submit vet bills which I did,I have emailed several additional receipts of additional preceding food and the other receipts for the dog food made by purina named beyond. It seem that [redacted] and purina are trying to prolong this claim asking for additional vet records when I already sure
Sincerely,
[redacted]

Thank you for your response.  We will reissue this check, however, should you have additional concerns, we will need detailed original receipts that match the purchase price and contain specific store information.  Please verify your address and we will send via Fed Ex on Tuesday, 1/17/17.Thank you again,[redacted]

Good evening, My apologies for the delay in responding to this notification.  Action was immediately taken upon receipt of this email by our team.  A refund, in the amount requested, was expedited to Mr. [redacted].  We are working to better understand the gap in handling and we...

are very sorry for the frustration we caused. If there are additional questions or concerns, please advise. Thank you,[redacted]

Initial Business Response /* (1000, 5, 2015/05/11) */
Good evening,
Thank you for sharing the following concerns with us. I will have one of our Supervisors contact Mr. [redacted] tomorrow evening. From there, we will work with him regarding next steps involving his claim. Please ask him to call...

XXX-XXX-XXXX with additional questions.
Thank you again,
[redacted]

Thank you very much for sharing your concerns.  We will review the following comments and follow up with Ms. [redacted] as soon as possible.   Thank you again. Sincerely,[redacted]