Nestle Purina Petcare

Good morning, We did contact this consumer several times late last week and we’re
unable to speak with her and to leave a message (I can provide the date & times if needed). Please ask her to call *** to speak with one of our Supervisors regarding next steps to address her concerns Thank you again, ***

Complaint: ***
I am rejecting this response because: I sent the piece back days ago and I get nothing but the same lies from these people ever since
I'm sick and tired of saying their going to contact me blah blah blah and never heard a peep No emails, no direct messages on social media, nothing in the mailI'm BEYOND TIRED MY NEXT MOVE IS MOVE IS TO CONTACT A LAWYER AND SOME OTHER PLACES IM NOT HAVING MY CAT HURT BECAUSE So called lying conversation with tidy cats with UNPROFESSIONAL EMPLOYEES WHO LACK COMMUNICATION SKILLS, AND OBVIOUSLY WORK SKILLS
Sincerely,
*** ***

We are familiar with Mr***’s ongoing concerns regarding the loss of his dog, ***. We understand the heartbreak that losing a pet can bring and we continue to offer our sympathies to Mr***. As we have shared on several occasions with Mr***, we take product safety and
quality extremely seriously and only use approved pet food ingredients and conduct thousands of food quality checks every day to ensure the quality and safety of every Purina product Additionally, we also take it seriously when a consumer contacts us with their concern that one of our products may have contributed to the illness or death of their pet. As a result, ***’s veterinary records have been reviewed by a team of individuals at Purina, including veterinarians and toxicologist, and we also spoke with Mr***’s veterinarian, Dr*** After careful review, we believe that *** had end-stage liver failure due to chronic hepatitis. The cause of chronic hepatitis is often not able to be determined but the best way to find a definitive answer is through a necropsy, which was not performed at the time of ***’s passing. Based on the available veterinary literature as well as the history, blood tests, chemistry panel and ultrasound performed by Dr*** in April 2015, we are confident that Purina products were not the cause of the chronic hepatitis that progressed to liver failure. Regarding Mr***’s ongoing requests for product testing, as we shared with Mr*** we do not conduct testing on open bags of our productShould Mr*** have additional concerns, he knows he is welcome to call our Claims Administrator ***. Thank you for your time, *** ***

Complaint: ***
I am rejecting this response because:
I called *** on Tuesday 7/back minutes after she called me and she never returned my callI called her today 7/and she has not called me back today either
Sincerely,
*** ***

Complaint: ***
I do not have a active phone I was told correspondence would take place via email,as proof when I faxed over the invoices and the notes giving the reason why my told was seen by the vet ,as embarrassing as it is I had to pawn some personal items to repay someone that took my dog to seen by a vetI have a minute phone with less than minutes available *** *** *** ,I have used majority of my minutes were used to trying to resolve this issue .I have called the person assigned to work on my claim over times and left messages and all calls ,voicemails, emails has been ignored
I am rejecting this responsebecause:
Sincerely,
*** ***

Good morning,Thank you for your patience as we researched your concerns.   On July 11th, our Claims Administrator, [redacted], reached out to Ms. [redacted] to discuss her concerns.   We encourage Ms. [redacted] to contact [redacted] at [redacted]. Please advise with additional qestions/concerns.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good afternoon,It's my understanding that [redacted] did speak with Ms.[redacted] today and requested veterinarian records, which is a standard request as part of our claims process.Would it be possible to confirm this?Thank you,[redacted]

Good afternoon,Thank you for sharing your concerns with us.  To honor our money back guarantee request, we would need the original receipt with the date, store name and store address, along with the exact amount requested. If Mr. [redacted] would provide this information, we could then discuss next...

steps to issue a refund.Many thanks,[redacted]

Good morning,I am terribly sorry for the unnecessary frustrations that we have caused you.  I will be working with my team to understand what occurred and why this check wasn't sent to you.Per the tracking number, it appears the promised check was finally delivered on Wednesday, June...

21st.   Would you please advise.Again, my deepest apologies for this situation and please let me know if there is anything more I can do to make this situation right. Thank you again,[redacted]

Good morning, Thank you for your email message.  I personally responded to Ms. [redacted] on Thursday afternoon (June 30th) to advise that we would be sending the requested refund.  As of this morning, I have yet to hear back from her.   We are working...

to ensure the check is received within 7 to 10 business days. Please advise with additional questions/concerns. Thank you,[redacted]

Attached please find copy of blood work indicating he was otherwise healthy but for eating the food, for [redacted] in addition to the bill.  Please note my vet is willing to forward any type of documentation you may require further.  Should you need additional documentation kindly contact them...

directly so that they can send you what you require directly.Thank you.Kindly confirm receipt of this email.

Complaint: [redacted]
I am rejecting this response because:
I have read the email, and I have spoken to the claims manager.  However she did not request vet documents from me, rather, she was going to request the same directly.  Until this claim is resolved through insurance, my complaint is not resolved with Revdex.com.Thank you .
Sincerely,
[redacted]

11/08/2017: Mediator sent consumer email requesting update.11/08/2017: This matter has been resolved for quite some time now.

Thank you very much for your notification.  Please allow me to work with our Cat Chow Perks team to resolve.   We will be in contact as soon as possible.Thank you again,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Just want to reply since my last message everything has been taken care of with Purina I didn't get a chance to put that in my complaint message.

Complaint: [redacted]
I am rejecting this response because: I will wait to receive an offer first...

because they have told me that they will follow up before and all I did was receive another rude call from Sedgwick claims saying  hat they couldn't it do anything for me. So I will accept the response when I hear from the company .
Sincerely,
[redacted]

We continue to work with [redacted] regarding the refund she is requesting.   A new check was mailed to her address - as the previous check was returned to us - earlier this week.   [redacted] agreed to notify us when this check is received via the USPS.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] if she is calling my cell number she can call me anytime I have it with me at all times. [redacted]