Nestle Waters North America, Inc.

To Whom it May Concern:
We have attempted to contact Ms. [redacted] four times (twice by phone and twice by email) in regards to her concerns, leaving our direct contact information each time.  Unfortunately we have not yet heard back.  We look forward to the opportunity to speak...

with Ms. [redacted] in order to resolve these issues.Thank you,
Kate O[redacted]
Customer Experience Specialist
ReadyRefresh by Nestle

Complaint: [redacted]
I am rejecting this response because:
I have received no messages at all. I have all the phone records to prove as such. I have asked time and time again for someone from the company to email me so we can cancel our
service and get the bill removed since we did not receive any deliveries. This proves that their customer service is lacking and non existent. 
Sincerely,
[redacted]

To Whom it May Concern:
We spoke with Ms. [redacted] on 1/15/2016 in regards to her concerns with our credit approval process.  We require recurring credit card payments for the first six months of a customer's service with our company, and a declined charge (for any reason,...

including the cancellation and reissue of a card) results in suspension of service and website use, and a mailed letter explaining the situation.  We apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department.  As a goodwill gesture, we will also deliver complimentary product with her next delivery to show our appreciation.  At this time, Ms. [redacted]'s account has been reinstated and is in perfect standing.We appreciate the feedback and the opportunity to work directly with Ms. [redacted] in order to resolve this matter.
Thank you,
[redacted]
Customer Experience Specialist
ReadyRefresh by Nestle/Nestle Waters North America

I am unable to communicate product delivery request information online which leads to unauthorized deliveries such as today. I am on a WILL CALL basis with no automatic deliveries. Phone customer service informed me that we would have this arrangement to avoid this type of miscommunication with their drivers.
 
Desired Outcome:
REFUND THE COST OF TWO CASES OF ARROWHEAD SPARKLING WATER TO INCLUDE DELIVERY CHARGES.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] They have promised me that they will settle my account and remove all unreasonable charges. The new bill was going to be generated on Aug 24, 2016, but I haven't received it yet on the online portal. So, I am not sure if the matter is completely resolved yet.
Sincerely,
[redacted]

We contacted the customer regarding his concern with our [redacted]...

[redacted].  He provided us with manufacturing
information and other important details.  We offered to have the product
sent to our plant laboratory for testing and then contact him with
results.  He agreed to submit two sealed cans.  We shipped him a
retrieval kit with a pre-paid [redacted] shipping label.  As per our normal
procedures, the plant has been given a detailed report on the experience, They
are conducting any necessary preliminary investigations as they await his
samples.  The results will be ready in about four weeks.  We will
call the customer to discuss the findings with him and then mail them to him in
writing,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

credit report still shows settlement, not fault of  [redacted]. My credit report went from 804 to 716 , now back to 768. Im still owed 9 - 5 gallon water bottles or cash equivalent. Have not received my itemized billing for the 47.33 I paid . No letter of apology received yet .      Mr [redacted] is easy to work with but this needs to be finished .     
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
Thank you, Jennifer, for your assistance. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

To whom it may concern,I spoke with [redacted]. She had already contacted us to cancel service which is scheduled. We had a pleasant exchange, I explained our challenges and will follow up to ensure her account is closed out completely and refund is issued.Thank You,[redacted] Nestle Waters North...

America

From[redacted]] Sent: Friday, August 19, 2016 1:58 PM To: [redacted] ...

Hi [redacted] I called in and spoke with [redacted]e today regarding the above complaint. We appreciate the opportunity to resolve this issue. I have left this customer a voicemail on their requested phone number within the complaint and look forward to resolving their complaint. I will update the case when/if I have the opportunity to speak with the customer. Thanks again for this opportunity and send my thanks to [redacted] for her help as well. I hope you have a great weekend.   Thanks, [redacted] | Digital Communications Specialist Nestlé Waters North America O 508-977-8714 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is very satisfactory to me. Thank you so much for speaking with me
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom it May Concern:
We spoke with Ms. [redacted] on July 22, 2015 in regards to her complaint.  We apologized for the ongoing incoveniences caused by repeated delayed deliveries and assured her that her concerns would be reviewed and addressed.  Since her experience with our...

company has been less than satisfactory, we have waived the outstanding balance on her account as well as refunded the two payments that she has made to us, totaling $39.21.  Ms. [redacted] indicated that she was satisfied with this resolution and hopes to resume service in the future.We truly appreciate the opportunity to review, address, and respond to these concerns.  We apologize for the inconveniences that we have caused and are thankful for the chance to earn Ms. [redacted] business in the future.
Thank you,
[redacted]
Nestle Waters North America

Customer Expierience Specialist, [redacted] spoke with [redacted] today regarding a recent billing issue.
yes;">  
[redacted] was upset that his account had gone past due and that he was
being sent to an outside collections agency.  
[redacted] apologized for the inconvenience and offered to help.   [redacted] informed [redacted] that had not made a
payment because he has not received any invoice.  [redacted] updated the billing information and
offered to send him copies of any open invoices.  [redacted] agreed to remove the three late fees totaling
$45.00.  [redacted] paid the remaining
balance of $81.13 which was his last two deliveires in October and November.

Customer Experience Specialist, [redacted] has
attempted to contact Mr. [redacted]  unsuccessfully
three times leaving a voicemail each...

attempt.  He left a voicemail on May 19th, May 26th, and May 27th.  [redacted] also emailed Mr. [redacted] directly at the email address provided in his original claim. 
Jarod has provided his direct contact information on each voicemail and email
should Mr. [redacted] want to discuss the details of his account.

To Whom
It May Concern,...


 
We spoke
with [redacted] regarding the recent charge to her [redacted] account. We
discussed an error within the payment system and that we have not received a
payment since September 2014. To resolve this matter we have waived the balance
for services rendered between September 2014 and August 2015. We have also
scheduled to make a water delivery on Monday September 28th 2015.
This issue has been resolved and Ms. [redacted] has my direct contact information should
she have any concerns.
 
Thank you,
 
Tami M[redacted]

To Whom it May Concern, Customer Experience Specialist, Tami M[redacted], spoke with Mr. [redacted] regar[redacted] the balance on his account. Unfortunately, the account was sent to a third party collection agency due to a misunderstan[redacted] between ReadyRefresh by Nestle and Mr. [redacted]. We have removed the account...

from a collection status and waived the balance for unpaid rental charges.  The account has no balance due and is closed as requested. Mr. [redacted] confirmed that this issue is now resolved. Thank you, Tami M[redacted]

To whom it may concern,Customer was unavailable at the # provided. Voicemail message was left. Charges were reversed for the August delivery and additional credit was issued for the inconvenience. A refund in the amount of $73.24 will be issued to customer's credit card.Regards,[redacted]Nestle...

Waters North America

To Whom It May Concern,Customer Experience Specialist, [redacted], has reviewed Mr. Wheat's account. She has adjusted the 3 late fees charged in the amount of $60.00 and notified him via voicemail. Direct contact information has been provided.  Sincerely,[redacted]