NeuLift Skin

Hello, According to our records, we have credited the customer for $89.95 on 4/13/2017 (it takes up to 10 business days for credit to show from the day we credit back).  On 4/19/2017 the customer filed a chargeback with their bank and we are currently unable to assist the customer with...

this. Thank you, neuliftskin

Hello,   We have received a complaint in regards to the customer.  We understand the customer frustrations and have responded to the clients request for a 1 month courtesy refund in the amount of $[redacted]  on 9/26/2017.  Please allow up to 10 business days for the credit to show...

from the date which the refund was specified.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.   Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]

Hello,   We have received a complaint in regards to the customer.  We understand the customer frustrations and have responded to the clients request for a 1 month courtesy refund in the amount of $175.90 on 4/25/2017.  Please allow up to 10 business days for the credit to show from...

the date which the refund was specified.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.   Thank you, neuliftskin

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like the two months charges refunded and I will return April's shipment of skin care products returned unopen.  I did not see the terms and conditions and do not think I should have to pay for a two month's supply of the skin care product when the advertisement said I would get a sample of the product for just the cost of shipping and handling.  I think the business is unethical by charging my credit card without my agreeing to purchase their product. 
Regards,
[redacted]

Hello, Our records indicate that the customer was only charged for shipping of the product and that customer was never charged for actual product. Thank you.

Hello,   We have received a complaint in regards to the customer.  We understand the customer frustrations and have responded to the clients request for a 1 month courtesy refund in the amount of $175.90  on 8/21/2017.  Please allow up to 10 business days for the credit to show...

from the date which the refund was specified.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.   Thank you

Hello, We have received the complaint in regarding to the customer mentioned above.  We understand the customer’s frustration and have decided to provided the customer with a courtesy refund in the amount of $179.90 .  Please allow up to 10 business day from the refund date mentioned for...

the credit to show.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. Thank you.

Hello,   We have received a complaint in regards to the customer.  We understand the customer frustrations and have responded to the clients request for a 1 month courtesy refund in the amount of $85.95 on 4/25/2017.  Please allow up to 10 business days for the credit to show...

from the date which the refund was specified.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.   Thank you,neuliftskin

Hello, We have received a complaint in regards to the customer.  We understand the customer frustrations and have responded to the clients request for a 1 month courtesy refund in the amount of $175.90  on 8/30/2017.  Please allow up to 10 business days for the credit to show from the...

date which the refund was specified.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.   Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, We have received a complaint in regards to the customer.  We understand the customer frustrations and have responded to the clients request for a 1 month courtesy refund in the amount of $175.90  on 11/17/2017.  Please allow up to 10 business days for the credit to show...

from the date which the refund was specified.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.   Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  While I feel like a full refund of face cream is also warranted, I appreciate the effort to even partially right the situation as the call center techs were not only unhelpful, they were rude and unsympathetic.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Refund order notificationOrder #[redacted] - 08/29/2017 02:24am Hi [redacted],  (from Neu Lift Advanced Serum)This email is to inform you that we have refunded the amount of $85.95 back to your payment method originally used. Refund order notificationOrder #[redacted] - 08/29/2017 02:24am Hi [redacted], (from Neu Lift Anti Aging Cream)This email is to inform you that we have refunded the amount of $89.95 back to your payment method originally usedI am waiting for the refund to be completed
Regards,
[redacted]