New Bedford Video Repair

Thank you for the feedbackYou can always call a manager at Mile Hi Services to address your concerns prior to contact the Revdex.comI can assure you we abide by all federal, state and local laws, especially in regards to advertising and marketingI have forwarded your request of no handbills or flyers on to all the companies we contract with for marketing purposesIf you have any additional concerns, please call me directly at [redacted]

I apologize for the missing your initial service appointmentI did call and leave a voicemail about the situation and apologized for the inconvenience it causedI completely understand your frustration, it was our errorAnd then, of course, it snowed that following MondayWhen you and I spoke on the phone regarding the situation, I offered a discount due to our error, and you declined our offer and said you would be using a different companyAgain, my most sincere apologies, our offer of a discount still stands, I do hope you accept my apology for this mistake

Im very sorry to hear you are having issues with your lawn, and that you feel it is attributed to Mile Hi ServicesI know there are many reasons a lawn can suffer and not thriveIf your lawn has brown spots when summer rolls around, you may have a problem with thatchMowing the lawn too short can stress the grass and cause it to turn dry and brownImproper watering can result in weak grass rootsIf you have brown areas, you may have damaged roots due to insectsSalt damage has also been known to cause browning in lawnsIf you have pets, pet urine can kills grassThere are also many types of fungai that can affect lawns.These are just a few of the reasons a lawn may be sufferingIf you have more information that can directly link your lawn issues to Mile Hi, I would appreciate the feedback so we can research and see what we can do to helpI am happy to discuss what we can do to try to help with your lawn in the meantime, just give me a call at ###-###-####Unfortunately we will not be paying for a new lawn, but I am happy to discuss what Mile Hi can do to help

Im very sorry to hear you were not happy with the services provided and that our technician missed any ventsI did talk to the technician and he apologized for the misunderstanding and stated he thought he did clean all vents in the house and even offered to go back inside and check and she told the technician he didnt need toWhen I spoke with the Mrstoday, I offered to send a different technician out to the property to complete the missed ventsShe declined the offer and demanded we waive the entire fee, that the service should now be freeI again apologized for the inconvenience, and stated I could not do the whole service for free but I did offer to do the missed vents or discount the already discounted service fee since two vents were not cleanedI understand they are still requesting free service but I am unable to honor that request, but my offer to send a different technician to clean the missed vents, or discount the missed vents still standsThey paid $for each additional vent, so I have issued a $credit on their balanceI do hope they accept our offerIf they need a copy of the signed agreement, please let me know, and I can submit that for reviewAgain, my apologies for the inconvenience

On March 7, was the very first time we have ever received communication from [redacted] requesting that the email he gave to us be removed from our newsletterIn addition, I contacted our email marketing company, and they had not received any request from [redacted] and [redacted] has never clicked on the unsubscribe link provided at the bottom of his emailOn March 7, 2017, upon [redacted] 's request, we removed his email from our newsletter databaseHe simply needed to submit an unsubscribe request or click on that unsubscribe link providedThat request was honored on March 7, and I confirmed this on March 7, The email " [redacted] " has been removedIf there is anything else I can do, please feel free to contact us at [redacted] , all you have to do is askWe thank you

Complaint: [redacted] I am rejecting this response because:Mile Hi Services is ridiculousThey claim rain & snow delays prevented them (three times) from cleaning my windows, but at the time: Did not extend the courtesy of telling me they were delaying my serviceAND billed me for services not rendered Sincerely, [redacted]

Again, I apologize for the problems you are having with your lawnI have not received any information to confirm that the ONLY way your lawn can be having problems is due to Mile HiIve already listed many ways a lawn can die or turn brown, and this information can be confirmed via research on the internet as well as by contacting the [redacted] We did provide a free plug aeration service in an attempt to help with whatever is going on with your lawn, but Mile Hi is not responsible for what is happening to your lawn or for the weed problem you are havingIm happy to go out and put more seed down to help promote growth to try and provide as much help as we can, but we will not be providing a new lawn since there are MANY reasons you can be having issues, and are confident our lawn service is NOT whyWe have tried to help you with your lawn issues and will continue to help as much as we canI highly recommend contacting the [redacted] for additional information, as they are a great resource for information

I'm very sorry to hear you have declined our offer of waiving the fee for services rendered on 11/20/and as well as on on 11/23/I went ahead and waived the fee anyway due to the fact that you were not happy with either service performedI do not think providing the service a 3rd time in the spring will resolve this issueOur final offer of settlement is waiving the fee for services renderedAgain, I'm sorry all attempts at trying to resolve your issue did not satisfy you but appreciate the opportunity you gave us to try

Thank you for your emailI did speak with Mr [redacted] on the phone about what happenedFirst, I want to apologize that we hit the gutter and the house with the machineIt is rare for something like this to happen, but since it it did happen, I told Mr [redacted] that I would get some estimates on getting it repairedI did speak with our general contractor and showed him the pictures you emailed to his and he said it looks like a fairly simple and inexpensive repair, based on the picturesThis issue had already been addressed and we immediately agreed on a resolution, however, it looks like now you have changed your mind and no longer want us to repair, and would rather have a $settlement insteadWe want to make every reasonable attempt at resolving this issue, so we will be issuing a $settlement check and will consider this issue resolvedAgain, I am very sorry this happened, but I do appreciate you allowing us the opportunity to immediately address the issue and offer an immediate resolutionIf there is anything else I can do for you, just contact us via email or phone at 303-778-A settlement check for $will be mailed out right awayThank you

I am very sorry to hear you are now dissatisfied with the service you received back in December.We have had no phone calls or emails indicating there was an issue until we invoiced you on 1/26/ (the service was completed on 12/19/17) and you replied stating you were unhappyWe have left voicemails and invoiced you trying to get resolution, and we hope to get this resolved right away for youIn regards to pricing, our prices are flat rate, so the fact you are stating we raised the prices is an untruthIf you would like a copy of the contract you signed agreeing to the flat rate price that everyone receives, which also includes your signature approving the tech to start and your signature of satisfaction after the work was done, I'm happy to get you an additional copyYour satisfaction is very important to us, but you never contacted us with any issues or concerns, simply put a stop payment on your check for the work after it was completedI am happy to discuss this situation if you would contact us at 303-778-I wish we could have discussed this back in December when the service originally took place, but regardless, we want to make every reasonable attempt at resolving your claimsI look forward to you returning our calls so we can get this resolved.~Crystal N~

Complaint: [redacted] I am rejecting this response because: And again, no one else has put chemicals on my lawn I hear plenty of excuses and attempts to blame other things Sincerely, [redacted]

Im very sorry to hear of your experience with our companyI'd love the opportunity to discuss this issue with you and try to resolve this issue for youJust contact me at ###-###-####, ask for [redacted]

I am very sorry to hear of your experienceI spoke with the technician who states he provided the work, but if you were unhappy with the work provided he would be happy to go back outIn the meantime, I have waived the fee for services renderedIf there is anything else I can do for you, please let me knowAnd anytime you have any questions, comments or concerns, just contact the business and ask for a manager, and they will always get you taken care ofThank you for taking the time to provide your feedback

I apologize for any miscommunication and errors we may have made with schedulingI'm happy to discuss this issue with you, I'm a managerJust give me a call at ###-###-#### ~ [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis will be satisfactory to us if a complete redo is doneWe have no idea which/how many vents were actually doneWe know of two and suspect a third was not done, and if that is the case, have no clue how many more were skipped/left undoneWe would like to set this up when [redacted] is presentThank you Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Again, I apologize there was a miscommunication, we have issued a $refund for the window cleaningI also offered to go out and put down more fertilizre or overseeding if you were not happy with the applicationPlease contact customer service at [redacted] I feel this is a very reasonable offer at attempting to resolve your issue

I am very sorry to hear we have lost you as a customerI have no record of any calls or emails requesting to be removed from our customer database, but we are always happy to make every reasonable attempt at resolving customer issuesPer your request, we will not contact you at the number provided in this Revdex.com complaintIf you contact customer service or a manager, they will always honor this request, just have to askWe appreciate you letting us know, if there is anything else I can do for you just give us a call at 303-778-Thank you for your business

Thank you for contacting us about the recent gutter cleaningI'm sorry to hear you were not satisfied with the service performedI do appreciate you allowing us the opportunity to go out there and do any areas you felt were not done to your satisfactionUnfortunately weather has been an issue Due to continuous rain and thuderstorms, we have not been able to get out and get on ladders, our technicians safety is of upmost importance, and I'm sure you agreeOn 8/2/and again today at 9:11:38, [redacted] gave you a call to get you rescheduled, left a voicemail for you to give us a callWe are just waiting for a call back to setup a service appointment to go out there again and get the area you are concerned about completedI appreciate your patience as well continue to work with you on getting this work completed to your satisfaction, and dealing with inclement weather while doing soI hope to hear back from you since our last voicemail so we can get a date setupAgain, thank you for allowing us to go out there and get you taken care ofHave a beautiful day, talk to you soon~ [redacted] ~

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf it is actually implemented Sincerely, [redacted]