New Bedford Video Repair

Revdex.com:
Thank you for your prompt response. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I would be willing to testify in a court of law that the person I talked to when I called the office halfway through the service, a male, I do not recall his name, told me I was the first complaint in over years. Not sure if the Revdex.com even weighs in on these situations, but both parties agree I called the office of this business, talked to this *** person, and told her that the service was not effective and I was not happy. She asked me to continue the service insisting I would be happy when they were done, they completed the service and it made my carpet more dirty.The business seems to suggest I should have confronted their technician but I did not think that was necessary after talking to the 'supervisor' in the office who assured me they would take care of me if I was unhappy with the service.I still contend a 50% refund would be the fairest solution for both parties, but if they are unwilling, then we can try the service again when I receive the $refund.Thx
Sincerely,
*** ***

Im very sorry to hear you had issues with reschedulingWe have many rain and snow delays, out of our controlIf you contact customer service, they will always address any concerns and get any issues resolved, but do thank you for taking the time to provide feedback through the Denver Revdex.comIf there
is any additional feedback, please feel free to contact customer service at ***

Thank you for your emailI did speak with Mr*** on the phone about what happenedFirst, I want to apologize that we hit the gutter and the house with the machineIt is rare for something like this to happen, but since it it did happen, I told Mr*** that I would get some estimates on
getting it repairedI did speak with our general contractor and showed him the pictures you emailed to his and he said it looks like a fairly simple and inexpensive repair, based on the picturesThis issue had already been addressed and we immediately agreed on a resolution, however, it looks like now you have changed your mind and no longer want us to repair, and would rather have a $settlement insteadWe want to make every reasonable attempt at resolving this issue, so we will be issuing a $settlement check and will consider this issue resolvedAgain, I am very sorry this happened, but I do appreciate you allowing us the opportunity to immediately address the issue and offer an immediate resolutionIf there is anything else I can do for you, just contact us via email or phone at 303-778-A settlement check for $will be mailed out right awayThank you

Thank you for the feedbackWe will do that, thank you

Initial Business Response /* (1000, 5, 2015/10/15) */
*** ***, I'm very sorry to hear you were not satisfied with the service we provided to you and our attempts to resolve your issueWhen you contacted me about the issue, I indicated I apologized for our mistake, at no point did I suggest you
should accept it, I just would not do that, and I apologize if you felt that is what I was implyingWe do offer a day guarantee on our services in the event that we make a mistake and/or the customer is not happy with the service providedWhen you contacted us that we had missed a portion of the lawn, we immediately went out there and took care of that for youAgain, my apologies that you are still not happy with the 2nd service we provided to you, please know our intent was to provided 100% satisfactionI wish you had called me directly to make this request, I would have absolutely taken care of this had you given us the opportunityIn an attempt to resolve this issue, I've gone ahead and issued a a $refund for the services we provided for youWe take these concerns very serious and will address this with our employees so that we can make changes and avoid this happening to anyone else in the futureThank you for the feedbackBest Regards
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just so you know that no one from your company came out and took care of the portion of lawn that was not aerated, NO ONE CAME OUT so maybe your company should review your service people and their integrity because as far as I am concerned it is questionable to say the leastThis will only be considered resolved upon receipt of refund and not until
Final Consumer Response /* (4200, 15, 2015/10/28) */
Today I called and left a message for *** with *** to call me regarding the refund that I have not received to dateThis company redefines unprofessional if they can't even honor their own warranty and their response that they would refund my #in their response to the Revdex.comI never heard from *** and I doubt I will and I also doubt I will see a refund of my moneyThat being said I want the Revdex.com to consider this matter UNRESOLVED
*** ***
Final Business Response /* (4000, 18, 2015/11/01) */
I'm sad to hear the response from this customer, as we have made every reasonable and professional attempt at resolving this issueThe refund was issued and mailed to the customer as promisedIf you have not received it by the end of the week, please let me know and we can put a stop payment on that check and issue another refundYou might also check with your local postmaster to see if there have been any reported issues in your area with *** with lost, stolen or damaged mailI left you a voicemail with the check number that was issued and the date it was mailedAlso, *** also called you on 10/27/with the same informationWe are trying our very best to satisfy you and resolve this issueSince the refund has been mailed, please let me know what else we can do to resolve this for you

I am very sorry to hear you were not happy with the liquid fertilizer and overseeding process we provided to youIn the complaint you stated we did nothing, but then you stated we did the aeration service, so I'm confused on what really took place on 5/3/(just yesterday)I would love the
opportunity to discuss this situation with you, hear your claims, and let you know what we can offer to youPlease contact a manager (Crystal) at Mile Hi at 303-778-I would appreciate the opportunity to clear this up before going through the Revdex.comI thank you for your time and feedback

I apologize for the missing your initial service appointmentI did call and leave a voicemail about the situation and apologized for the inconvenience it causedI completely understand your frustration, it was our errorAnd then, of course, it snowed that following MondayWhen you and I spoke on
the phone regarding the situation, I offered a discount due to our error, and you declined our offer and said you would be using a different companyAgain, my most sincere apologies, our offer of a discount still stands, I do hope you accept my apology for this mistake

Im very sorry to hear that *** was unhappy with the service we providedI spoke with *** on the phone on 9/about the service providedMy technician stated that he did complete the window and gutter cleaning service, but since *** was unhappy we are happy to go back out and he agreed to let
us do the service again on 9/23/MrStoltz is scheduled with one of our senior technicians for 9/23/as agreed on the phone

This is the first we have heard about Mr*** misunderstanding about the *** rebate and our affiliation with ***'s rebate program, with is NO AFFILIATIONI did contact Mr*** and discussed with him his experience using our service and cleared up any misunderstanding regarding
insulation rebates with any agency (which is stated on the signing contract as well as on the customer receipt signed after the insulation install) as well as "claims" of overchargingI truly appreciate any and and all feedback provided by our customersIt is customer feedback that helps us to know our customers wants and needs and provide the best level of customer serviceAfter speaking with Mr*** and offering a couple of solutions for resolution, we were able to get this resolvedAgain, thank you Mr*** for providing your feedback and allowing us the opportunity to get this resolved for you

Im sorry to hear you do not accept our apologyThere is no charge for services not rendered as explained on the phone, I have sent a $balance via email to try to reflect thisPer the complaint "Desired Settlement: No settlement requested - for Revdex.com information only"I'm not sure what else I can do to resolve this issue besides correct our invoicing error and apologize again for our mistakeRevdex.com can you help me out here on how else to try and resolve this issue? Again, my apologies for our mistakes and your frustration

I am rejecting this response because:I have retained the door hanger with the tape, clearly showing the finish of my door on the tape, which matches the shape of the discoloration on my door exactly The response of your marketing company, which you hired, is very much in line with the response I received from management As a result of your company's practices and complete lack of accountability, I am installing a 'No Soliciting' sign on my property in addition to motion activated video equipment to document any future property damage and trespassing Should the evidence I currently possess not be sufficient to hold you legally liable for damages, video documentation will most definitely be adequate to prove your company is at least partially responsible for existing and future damage to my property Do not enter my property again without my permission and expect to be treated as a trespasser should you violate my wishes

On March 7, was the very first time we have ever received communication from *** requesting that the email he gave to us be removed from our newsletterIn addition, I contacted our email marketing company, and they had not received any request from *** and *** has never clicked on the
unsubscribe link provided at the bottom of his emailOn March 7, 2017, upon ***'s request, we removed his email from our newsletter databaseHe simply needed to submit an unsubscribe request or click on that unsubscribe link providedThat request was honored on March 7, and I confirmed this on March 7, The email "***" has been removedIf there is anything else I can do, please feel free to contact us at ***, all you have to do is askWe thank you

Again, I apologize for the problems you are having with your lawnI have not received any information to confirm that the ONLY way your lawn can be having problems is due to Mile HiIve already listed many ways a lawn can die or turn brown, and this information can be confirmed via research on the internet as well as by contacting the *** *** ***We did provide a free plug aeration service in an attempt to help with whatever is going on with your lawn, but Mile Hi is not responsible for what is happening to your lawn or for the weed problem you are havingIm happy to go out and put more seed down to help promote growth to try and provide as much help as we can, but we will not be providing a new lawn since there are MANY reasons you can be having issues, and are confident our lawn service is NOT whyWe have tried to help you with your lawn issues and will continue to help as much as we canI highly recommend contacting the *** *** *** for additional information, as they are a great resource for information

I apologize for your unhappiness with the service you received and any issues while trying to attempt to resolve this for youTo clarify we did complete the fertilizer and overseeding service on 4/8/and then we went back out again on 4/15/and did the service again for you at no additional
chargeYou and I spoke on 4/18/and explained to you that I would put in the fertilizer/seed refund request to the owner and once approved would get that mailed outThe refund was approved on 5/3/and a check will be mailed on 5/10/I do appreciate you allowing us to resolve this issue for you

Im very sorry to hear there is still confusion in regards to the pricingAll of our services are flat rate pricing and are indicated on the websiteMr*** booked his own appointment online at www.milehiservices.comThere are several options to choose from and he choose the liquid aeration
with free fertilizer for a total of $We have not at all ignored him and have spoken with him on several occastionsAnd each time we have spoken with him we discussed his confusion on the pricing and have explained that HE chose the liquid aeration with the free fertilizer instead of the plug aerationAgain, this is the option he chose when he booked his appointment online and he received a confirmation email confirming his order and priceHis services was provided on 9/and he did not call us until 10/and asked me personally about a $coupon and I stated I did not have any coupons at this timeHe then called back and threatened contacting the Revdex.com if we did not change his bill to $39.I feel Mr *** was very aware of what he was ordering and I'm not really sure what preventative measures we could put in place to prevent this from happening againWe try to make sure our customers are as informed and prepared as possible with clear, flat rate pricing on our website; a confirmation email confirming the order along with price; as well as a reminder email and call reminding the customer of the service and priceWe really want to avoid any confusion on pricing.I'm happy to discount Mr ***s service charge from $to $and waive the late fee in an attempt to resolve this issueI feel this is a very reasonable attempt at trying to resolve this issue and really hope Mr *** accepts our offer and apologies that this issue has gone on this long

I have reached out to our finance team in regards to this complaint. John and I had come to an agreement that we would mail out a check to him for the refund. This check has been sent, delivered, and according to our accounts cashed. Please let us know if you need any other
information in regards to this order, but as it stands on our end this was resolved in September. Cheers,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was awaiting the refund to clear the bankWhich
is now hasThanks for your time and assistance in mediating this matter
Sincerely,
*** ***

I'm very sorry to hear you were not satisfied with the service you received and your interpretation of how things were handledI did talk to ***, whom I sit next to and have NEVER EVER heard her yell at anyone, but she said you were very frustrated because you wanted a refund and refused our
offer to come out and redo the service since you were not happyI apologize, but I cannot do the service for free, but I can send someone out, we can do the service again for you, but it is up to the homeowner to properly care for the lawn, water and maintain the lawn after we leaveOne application of fertilizer and overseeding, unfortunately is not enough, you have to constantly maintain the lawnBut in an attempt to resolve this issue, as we indicated on the phone, we would be happy to come out and do the service again, at no additional chargeAgain, my apologies for your dissatisfaction with the initiation service, I do hope we can get something setup for you

Complaint: ***
I am rejecting this response because:As a repeat customer I was not treated appropriately and my personal check still has not been returnedI have also received no evidence on anything other than plug aeration being done on my front lawn
Sincerely,
*** ***