New Bedford Video Repair

It looks like [redacted] called the office today and customer service got him taken care of and his account has been corrected. I apologize for the inconvenience and appreciate you allowing customer service to take care of this for you.

I do apologize for the inconvenience, a refund was issued back on to your card.

Im very sorry to hear the marketing company we hired to distribute our advertisements did not see/acknowledge your "no solicitation" sign. I've contacted them and advised them to please pay closer attention. If this continues, please contact me directly. We may need to consider using different...

marketing companies. Thank you for the feedback.

[redacted], Im very sorry to hear about your dissatisfaction with the services received last year. When we spoke last year, we went back out to your property and redid the liquid aeration, fertilization and overseeding service AND we also gave you a free plug aeration in the front yard (we couldnt...

get our heavy equipment in the back because of steps). I was unaware that redoing the service and providing additional free service did not satisfy you, our goal was to try and do what we can to resolve the issue. Per your request, I've removed your telephone number from our database, so you will no longer receive customer courtesy calls form our company. Again, my apologies our attempts at resolving your issue last year did not satisfy you and will will look into what else we could have done so we dont run into this issue again.

A refund was issued to [redacted] on his credit card on 1/28/16. Please see a screenshot below of [redacted] payment history. Let me know if you have any questions.

Thank you for contacting us about the recent gutter cleaning. I'm sorry to hear you were not satisfied with the service performed. I do appreciate you allowing us the opportunity to go out there and do any areas you felt were not done to your satisfaction. Unfortunately weather has been an issue....

Due to continuous rain and thuderstorms, we have not been able to get out and get on ladders, our technicians safety is of upmost importance, and I'm sure you agree. On 8/2/17 and again today at 9:11:38, [redacted] gave you a call to get you rescheduled, left a voicemail for you to give us a call. We are just waiting for a call back to setup a service appointment to go out there again and get the area you are concerned about completed. I appreciate your patience as well continue to work with you on getting this work completed to your satisfaction, and dealing with inclement weather while doing so. I hope to hear back from you since our last voicemail so we can get a date setup. Again, thank you for allowing us to go out there and get you taken care of. Have a beautiful day, talk to you soon~[redacted]~

I...

have never received a phone call to Mr. [redacted] in regards to his service, was not aware there was any issue or misunderstaning in regards to the liquid aeration service . Mr. [redacted], I'm happy to look into whatever issues you may have and explain the liquid fertilizer and overseeding process, we ask that you contact us before contacting the Revdex.com, which is their normal process as well. Please contact me at 303-778-1000x103. Thank you. ~Crystal~

We obviously are having a HUGE miscommunication, and I apologize. I DID sent an email to [redacted] letting her know we did send someone out regarding her claim we chipped her concrete and we took pictures. I have been waiting for a call back from [redacted] so we can get this resolved. Our phone number is...

[redacted].

I apologize for any confusion, we would have been happy to resolve this over the phone, but do appreciate you taking the time to write and provide feedback. I'm happy to hear you saw them spray the liquid as the liquid aeration & fertilization are applied at the same time. In addition, they add...

the overseeding with the same application. So when you saw them spraying, they were spraying everything at the same time. If you are not happy with the service provided, please contact customer service at [redacted] and they will setup a date to send someback out to redo whatever you need redone, you just have to call :) Thank you for your time and feedback.

I'm sorry but this is just not true. When customer clicks on the pay link, they simply need to put in the agreed upon amount. I have received no phone calls to discuss. We agreed on $39 and that is the final offer of resolution. We would appreciate payment for services rendered.

Again, I apologize there was a miscommunication, we have issued a $90 refund for the window cleaning. I also offered to go out and put down more fertilizre or overseeding if you were not happy with the application. Please contact customer service at [redacted]. I feel this is a very reasonable offer at attempting to resolve your issue.

I apologize for his now dissatisfaction with the service that was being performed. When I spoke with [redacted], he never stated he was not happy with the service, but that he thought he was getting steam cleaning. I explained the process and he seemed satisfied. He never said anything to the technician...

about any dissatisfaction and signed that he was happy with the service (I can provide a copy of the agreement, with signature of satisfaction if needed). I did tell [redacted] that we would refund the $40 overpayment and that has already been processed. If [redacted] is now unhappy with the service, we are happy to go back out and do the service again for him. Again, my apologies for his dissatisfaction and I hope to get this resolved. Any other questions, please feel free to contact Mile Hi, we really appreciate it when our customers contact us prior to the Denver Revdex.com to allow us the opportunity to resolve or clear up any  misunderstandings or miscommunications. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution is satisfactory to me.
Regards,
[redacted]