New Bedford Video Repair

I apologize for our error in scheduling the wrong service, this is the first we have heard this happenedIf you ever have a question comment or concern, all you have to do is call the company, and a reputable company will address the issue right awayAgain, my apologies, we did not realize you wanted plug aeration instead of liquid aerationWe even sent a confirmation email on 6/7/at 3:31:confirming your order, we try our very best to avoid errors but understand sometimes they happen, but if you let us know, we will always make every reasonable attempt at resolving your issueEven though we did confirm your order and did complete the service as we thought it was ordered, Ive gone ahead and waived the fee for services rendered in an attempt to resolve this issueIf there is anything else we can do, just contact us at [redacted] , were happy to address any issues you may haveI will email you a $balance to your email to verify the work we did is FREE! Thank you, have a great day! ~ [redacted] !

Thank you for the feedback in regards to our advertisingI will pass this information on to the owner of the company so he is aware of your feedbackI'm sorry for any inconvenience

Thank you for the feedbackI apologize for your dissatisfaction with our marketing distributionWe use several different companies in the Denver Metro area for our flyer distribution and have notified them all of your requestIf there is anything else I can do for you, please let me know

Complaint: [redacted] I am rejecting this response because: I discussed this problem with Miss [redacted] at length last spring and she conveniently does not recall itI can only surmise that she has so many complaints to process that it gets tough to rememberShe kept claiming that she sent a crew back out to perform the aeration in the backyard , which they couldn't access so they had fixed my concern for freeThey accepted and cashed a check for $for the services not originally performed and she kept calling and emailing me after I requested she desist, wanting me to say she's right and I'm wrong and wanted an apology for wasting her valuable timeSorry, but have been in sles and customer service myself for years and never found it to be good practice to further irritate and already irritated customerI find their phone calls and flyers taped to my door, and picking up flyers blown off of neighbors doors to be a continued annoyance.If I find more loose flyers blowing about my property, I will contact the city about littering as it seems a simple verbal request goes nowhere with this company! Sincerely, [redacted]

I'm very sorry to hear there have been issues in getting your service doneYou schedule a liquid aeration fertilizer and free plug aeration serviceWe provided the liquid aeration and fertilizer but our technician failed to provide the free plug aerationYou sent us an email letting us know and in the email stated we were not allowed on the propertyWe are happy to go out and provide the free plug aeration, once we have permission to go on your property and get it completedI believe this is just a case of miscommunication but we are happy to get this resolved for youPlease contact customer service at [redacted] to get setup with a date for your free plug aeration

I apologize for any mistakes I may have made with schedulingJust give me a call at ###-###-#### and I'm happy to help you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

It looks like [redacted] called the office today and customer service got him taken care of and his account has been correctedI apologize for the inconvenience and appreciate you allowing customer service to take care of this for you

I apologize for any confusion, we would have been happy to resolve this over the phone, but do appreciate you taking the time to write and provide feedbackI'm happy to hear you saw them spray the liquid as the liquid aeration & fertilization are applied at the same timeIn addition, they add the overseeding with the same applicationSo when you saw them spraying, they were spraying everything at the same timeIf you are not happy with the service provided, please contact customer service at [redacted] and they will setup a date to send someback out to redo whatever you need redone, you just have to call :) Thank you for your time and feedback

Mr***, I apologize for any dissatisfaction with the aeration service you receivedIn regards to the services rendered, you claim you did not speak to a manager, but you and I speak on 11/20/on the original day of serviceWhen we spoke you indicated that you watched the technician provide service and you did not think he applied enough liquid aeration and fertilizerBecause your satisfaction is very important to us, I was happy to offer to send a different technician out there to perform the service again, making sure that with a 2nd application, you would receive plenty of liquid aeration and fertilization serviceSo on 11/23/we went to your home and provided the service a second timeI feel that our offer to go to your home to provide service again was a very generous offerWe did not hear back from you when we followed up to make sure you were now happy with the serviceThis is the first time we have heard from you since providing services, and I'm assuming it is because you received an invoice for services renderedI'm happy to discuss payment options so we can get this resolved for you, we just ask that you give us a call to discuss any concerns you may haveAs we have already shown, we will always make every reasonable attempt at trying to resolve your issue, as your satisfaction is very important to usIn regards to Revdex.com members using the Revdex.com logo, we are Revdex.com members, you would need to discuss their policies for Revdex.com members with them.I look forward to getting this resolved for you, please give me a call at ###-###-#### to discuss a resolution to your complaint, as it does not specify (besides Revdex.com member logo use) exactly how I can resolve this but I will make every reasonable attempt at getting you taken care of

I have never received a phone call to Mr [redacted] in regards to his service, was not aware there was any issue or misunderstaning in regards to the liquid aeration service Mr [redacted] , I'm happy to look into whatever issues you may have and explain the liquid fertilizer and overseeding process, we ask that you contact us before contacting the Revdex.com, which is their process as wellPlease contact me at 303-778-1000xThank you~Crystal~

I'm very sorry to hear of your experience when using our servicesI'm happy to help address this situation, just give me a call at ###-###-####My name is *** ***, I'm a manager at Mile Hi, happy to help get this resolved

I apologize for any miscommunication, we did not realize until we got there that your screens come off from the insideOnce we figured that out we did let you knowAgain, my apologies we did not have that information in advanceIn regards to the overseeding service, our technician applied the
seed when he fertilize, but if you are not happy, we can definitely go back out and put more down for you, just give us a call at *** and ask for the manager, ***I will get someone out there to apply more grass seed for you, but it was done at the same time as the fertilizationJust give me a call at *** to discussI thank you for taking the time to provide feedback and look forward to resolving this issue for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I'm very sorry to hear about the dissatisfaction with the service receivedA refund was issued, this has been resolved

Sherri and myself have had conversations with *** either via phone or emailOur technicians stated they did do the service as requestedWe cannot do this service for free, but we have offered to put down additional product at no additional charge, but *** has declined this offerI'm sorry he
has declined this offer, but I believe, it is a reasonable attempt at resolving this issue, customer has declined our offer, but it still stands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business did had someone come out and repair the issueThe situation was caused by miscommunication and everything has been rectified by the businessThank you
Sincerely,
*** ***
Thank you

Very sad to hear this coming from a customer that talked to several representatives who tried to help himHe continued yelling and swearing at reps, we tried our best to resolve his issueI wont take anymore time with this, we tried, we called *** which a voicemail of *** ***
picks up and I have left a messageWe will not do this service for free considering what we have all been through, however, I did issue a $refund as an attempt to resolve this issueHis comment of "Hopefully someone in this establishment can read" says enough about this man of *** *** and how he treats peopleIm sorry he had issues, I think they could have easily been resolved if he would have allowed us the opportunityA $refund has already been issued

I just wanted to say I am so very sorry for my data entry error, I accept full responsibility for my errorI have corrected this errorAgain, my apologiesThank you for bringing this to my attentionIf there is anything else I can do for you, just let me know*** ***

Thank you for your feedback, we appreciate you taking the timeIm very sorry to hear about the problems with the service, but there is more to the story.On 5/9/we left a voicemail we were trying to locate your home because the technician said the home he was at had a retaining wall all the way
around the front and could not get a machine over a retaining wallI cancelled the service waiting to hear backUnfortunately an invoice we emailed prior to work being completed but since we could not complete the work, there was no chargeIm very sad to hear that someone would be happy for a business who employees many people, go out of business because of a miscommunicationI disagree with the recommendation, we are not without making mistakes, but had you called us, we could have cleared this up very easily for youAgain, my apologies for the miscommunication, there is no charge since no service was renderedIF there is anything else I can do for you, please give me a call at ***l