New Bedford Video Repair

Thank you for the feedbackYou can always call a manager at Mile Hi Services to address your concerns prior to contact the Revdex.comI can assure you we abide by all federal, state and local laws, especially in regards to advertising and marketingI have forwarded your request of no handbills or flyers
on to all the companies we contract with for marketing purposesIf you have any additional concerns, please call me directly at ***

Im very sorry you are unhappy with our marketing methodsI have already notified the company we use for doorhanger marketing of your feedbackI've also advised him you are interested in having him repair your doorHe indicated there were other companies that were putting out flyers, also using
tapeIf you can get a hold of everyone who has put tape on the door, he would consider splitting the costs with themHe feels there are just as likely to have caused the damage and feels it is only fair to split the costsI'm happy to get you their information if you would like to discuss this with themAgain, my apologies for your unhappiness, we appreciate the feedback

Im very sorry to hear you are having issues with your lawn, and that you feel it is attributed to Mile Hi ServicesI know there are many reasons a lawn can suffer and not thriveIf your lawn has brown spots when summer rolls around, you may have a problem with thatchMowing the lawn too short can
stress the grass and cause it to turn dry and brownImproper watering can result in weak grass rootsIf you have brown areas, you may have damaged roots due to insectsSalt damage has also been known to cause browning in lawnsIf you have pets, pet urine can kills grassThere are also many types of fungai that can affect lawns.These are just a few of the reasons a lawn may be sufferingIf you have more information that can directly link your lawn issues to Mile Hi, I would appreciate the feedback so we can research and see what we can do to helpI am happy to discuss what we can do to try to help with your lawn in the meantime, just give me a call at ###-###-####Unfortunately we will not be paying for a new lawn, but I am happy to discuss what Mile Hi can do to help

Im very sorry to hear we had access issues when it was time to get into your backyardI'm very happy to discuss this issue with you and come to an agreement on resolutionIt should be pretty simple since we have flat rate pricingJust give me a call at ***Anytime you have an issue
with a company, if you contact the company and ask to speak with a manager, a reputable company will discuss resolution, then no need to involve the *** Revdex.comBut I do appreciate your feedback and look forward to your call so we can discuss a resolution~*** *~

Complaint: ***
I am rejecting this response because:You never provided the service and you never came back on the 23rdYou promised to send someone the 24th but that didnt happen eitherIn addition you claim no correspondence but I posted in this complaint emailsYou have lied, you have waisted my time, (I charge $an hour for IT work) and you have refused to take responsibility for crappy customer serviceFrankly, I don't know how you stay in businessI am going to follow through and encourage the Revdex.com to lower your rating so that others don't get ripped off by youIn addition, I may go ahead and file a small claims suite in BroomfieldI am a business man, I have been a manager of over 1,engineersIts very silly of you to let a simple resolution count against you especially when your folks never did the workOne tip for youthe customers always right! Especially when he is watching you through the window.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I'm very sorry that we had to postpone your appointment from 9/to 9/due to rain, but we have to put the safety of our technicians first, especially when using heavy equipmentI do not show that the last years there were issues, but I apologize if that is in face the caseI understand
mother nature can be an inconvenience and we try our very best to get our customers taken care of as soon as possible when there are scheduling issuesMy apologies for the inconvenience and frustration as we deal with these weather delaysSince you did not pay for service, a $refund is not due, however, I would be happy to discuss what we can do for you as compensation due to the inconvenience if you would like to give me a call at 303-778-I thank you for taking the time to write to us to let us know how we are doing, and again, apologize for the weather delay

Complaint: ***
I am rejecting this response because:Mile Hi Services is ridiculousThey claim rain & snow delays prevented them (three times) from cleaning my windows, but at the time: Did not extend the courtesy of telling me they were delaying my service. AND billed me for services not rendered.
Sincerely,
*** ***

Mr *** I apologize for the major miscommunication we apparently hadAs I explained on the phone, we do not feel we are responsible for the damaged backflow as it would have been cracked over the winter during a freezeSometimes what happens is people get excited about the warm weather and turn on
their sprinklers, sometimes too soon, and we encouter a freeze, which will cause a backflow to crackIt is all too common here in ***Since there were no problems with the underground pipe lines and no indication over the winter of any damage, this may have been what happened, and it appears a proper blowout was performedHowever, as I explained on the phone, I would be happy to have a sprinkler repair company go out there and take a look at what is damaged and if Mile Hi is responsible we would get your permission to have the company do the repairsWe did ask a company to go out, they indicated to us they could go out there on 4/22/and I apologize they did not make it out thereIve contacted another company who said they can go out there on 4/29/to take a look at your sprinkler system and let us know what is going onI just need your permission to have them go out there and take a look at your system on 4/I thank you for your patience as we help you with your sprinkler issue

Im very sorry to hear you have declined our offer to discount your service based on the claims that you have made about your experienceWhen I spoke with the Mrs.on the phone I NEVER EVER said she should have read the contract, to bad too sadAnd to see that is being said is very sad and frustrating because when she first called me, I immediately apologized and offered to send a different technician out there to redo any vents that need to be redone and do any vents that may have been missedWe have tried our very best to try and resolve this issue by offering a redo AND a discountIn a final attempt to resolve this issue, I will offer a 50% discount off the entire serviceOur offer to send a different technician out to redo any vents still standsAgain, my most sincere apologies that you were not happy with the service performed and our attempts at trying to take care of the issue

Im very sorry to hear you were not happy with the services provided and that our technician missed any ventsI did talk to the technician and he apologized for the misunderstanding and stated he thought he did clean all vents in the house and even offered to go back inside and check and she told
the technician he didnt need toWhen I spoke with the Mrstoday, I offered to send a different technician out to the property to complete the missed ventsShe declined the offer and demanded we waive the entire fee, that the service should now be freeI again apologized for the inconvenience, and stated I could not do the whole service for free but I did offer to do the missed vents or discount the already discounted service fee since two vents were not cleanedI understand they are still requesting free service but I am unable to honor that request, but my offer to send a different technician to clean the missed vents, or discount the missed vents still standsThey paid $for each additional vent, so I have issued a $credit on their balanceI do hope they accept our offerIf they need a copy of the signed agreement, please let me know, and I can submit that for reviewAgain, my apologies for the inconvenience

I'm very sorry to hear you have declined our offer of waiving the fee for services rendered on 11/20/15 and as well as on on 11/23/15. I went ahead and waived the fee anyway due to the fact that you were not happy with either service performed. I do not think providing the service a 3rd time in the spring will resolve this issue. Our final offer of settlement is waiving the fee for services rendered. Again, I'm sorry all attempts at trying to resolve your issue did not satisfy you but appreciate the opportunity you gave us to try.

I am very sorry to hear you are now dissatisfied with the service you received back in December.We have had no phone calls or emails indicating there was an issue until we invoiced you on 1/26/18  (the service was completed on 12/19/17) and you replied stating you were unhappy. We have left...

voicemails and invoiced you trying to get resolution, and we hope to get this resolved right away for you. In regards to pricing, our prices are flat rate, so the fact you are stating we raised the prices is an untruth. If you would like a copy of the contract you signed agreeing to the flat rate price that everyone receives, which also includes your signature approving the tech to start and your signature of satisfaction after the work was done, I'm happy to get you an additional copy. Your satisfaction is very important to us, but you never contacted us with any issues or concerns, simply put a stop payment on your check for the work after it was completed. I am happy to discuss this situation if you would contact us at 303-778-1000. I wish we could have discussed this back in December when the service originally took place, but regardless, we want to make every reasonable attempt at resolving your claims. I look forward to you returning our calls so we can get this resolved.~Crystal N~

Complaint: [redacted]
I am rejecting this response because: And again, no one else has put chemicals on my lawn.  I hear plenty of excuses and attempts to blame other things.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I apologize for any miscommunication and errors we may have made with scheduling. I'm happy to discuss this issue with you, I'm a manager. Just give me a call at ###-###-#### ~[redacted]

I am very sorry to hear we have lost you as a customer. I have no record of any calls or emails requesting to be removed from our customer database, but we are always happy to make every reasonable attempt at resolving customer issues. Per your request, we will not contact you at the number provided...

in this Revdex.com complaint. If you contact customer service or a manager, they will always honor this request, just have to ask. We appreciate you letting us know, if there is anything else I can do for you just give us a call at 303-778-1000. Thank you for your business.

Im very sorry to hear of your experience with our company. I'd love the opportunity to discuss this issue with you and try to resolve this issue for you. Just contact me at ###-###-####, ask for [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If it is actually implemented.
Sincerely,
[redacted]

I apologize for any mistakes I may have made with scheduling. Just give me a call at ###-###-#### and I'm happy to help you.