New Jersey Singles

Complaint: [redacted] I am rejecting this response because: I am not in total agreement of what has been stated Will discuss further with the company Regards, [redacted]

[redacted] came into the Bridgewater office on 11/14/ [redacted] was also a previous member of the service in and decided to come back in and re-joinAfter refreshing him about the process and reviewing the memberships with him his counselor Lauren gave him a special discounted membership for rejoining [redacted] was excited and was looking forward to finding his special someoneHis credit card would not go through for the whole amount so as per [redacted] he was going to pay the balance on 11/15/ [redacted] is very aware of the contract and the no refund policyNot only did he resign the contract on 11/but he is a previous member and nothing has changed regarding a re-fund policyAfter e-mailing his counselor stating he cannot afford this and wants a refund she explained to him as per the contract and credit card receipt (which he signed and initialed) there are no refunds [redacted] ows the company the balance but after hearing he doesn't want to do this anymore because the holidays are coming up, his counselor Lauren tried to accommodate him and told him that he can pay the balance after the holidays when he feels more readyNew Jersey Singles wants nothing more then to work with [redacted] in helping him find his special someoneWe hope he does not loose sight on why he re-joined and we can start the matching process for himWe look forward to hearing from him soon New Jersey Singles

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: Apparently New Jersey Singles continues to scam people out of money As per complaints on Revdex.com Here is the email from Lauren: Hello ***, I am really confused on what happened between when you were in the office tonight and nowYou were so excited and seemed like you really wanted to become a member Regarding a refund and cancellation there really is nothing I can doThere are no refunds of any kind which is all in the paperwork and credit card receiptWhat I can do is hold the deposit and then after you close on the house we can get started thenI think you will make a great member and we have a lot of nice girls in your age range so I know you will be happy once you startLet's figure out a resolution going forwardThanks! This is about my finaces mortage and the holidaysNothing was broken down as to what I was going to be charged and whenI had to ask Lauren how much I was being charged after the card was decIined I am asshamed of this company and polices No wonder Revdex.com has so many complaints on this company recepit for this and why do I have to be forced into a membership I don't want I have called my bank about fraudent chargesI do not owe this company more money I have asked nicely to cancel this membership Best regards, Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] Thank You for your Time , I sorry to waste on this dishonest company and I am very sorry to waste your time As my Phone records show, in which I sent to you with all my other papers, All dates that are indicted are not true and the reason being I called EVERY DAY, Not just the dates shown because that is how unhappy I am with the ServiceAs I wrote beffore the reason going to this joke of a business was because I was told their are people just like you that are members Really None, Zero 1)As I said the frist person "***" the Nut,( [redacted] [redacted] IS 56, CAUCASIAN, 5'4'', WITH BLONDE HAIR & BLUE EYESSHE IS AN ACCOUNTANT, DIVORCED WITH ONE GROWN CHILDREN [redacted] IS SOCIAL, CARING, LOYAL, GOOD LISTENER, SINCERE, LOVING AND PASSIONATESHE ENJOYS THE OUTDOORS, ART, WRITING, THEATER, JAZZ, BIKING AND TRAVELING(Copyed from the sheet I was sent) Nothing In Commen with MeAs [redacted] said We match people so close we matched a Brother and Sister, BULLpiont compatible don't work there, Lack Of ServiceThey do not do what they said from the startI called before I even met [redacted] because she likes Jazz ,Theater, Art, oh she a good listener ARE YOU KINDING ME,( I hate Jazz Theather, Art etc) OH yes the GOVERMENT IS WATCHING US VIA THE TELEVISON, MY SON work for the Goverment which I told her in the frist minutes They did a good jobIf I wanted that type of person I would have Went On Line for less So All New Jersey Singles said about that is Not True 2)As Far as meeting , Wrong again I was told by [redacted] (the Supervisor That left) [redacted] did not count because of lack of Service from New Jersey Singles So thats not True The second one, *** ( [redacted] )never returned my phone call Nor did she return [redacted] phone callBut we are compatable because we Both want to meet some one ,wrong again So that wasn't Correct 3) [redacted] [redacted] , was not even Divorced yet , kids , JobsNo time to date Very compatible Wrong AgainI have all the time I want after work ofcourse 4) [redacted] lives in *** , Never Even Bothered to callYou have a relationship with some that lives over a hour away Not compatable out of Area, members5) *** [redacted] * Never meet No return Phone call 6) [redacted] , Never meet These women are just as aggravated with this service as I am I not the only person unhappy with this company, Call for youselfThey Lie to the customer and They Lie to You Most people do not complain because They are to embarrassed! to tell anyone that they spend all that money on a Worthless Service As far as the exhibited inappropriate behavior by yelling and cursing at his matchmaker After being lie too and taking for $If you don't get upset well there must be something wrong with you.(by the way Hell is in the Bible alone with others) so if not upsetting Why don't they just refund me , Because this is Scam As far as New Jersey Singles, its agents and assigns, do not represent the characteristics, availability, quantity or demographic maof its membership base at anytime You the Member, acknowledge that the membership base changes on a daily basis due to changes in membership status .” again members in NJ I was told after my phone calls to them to complain " We just call Her and she is waiting for your call" As I said before they have lied to me you and many other Members If you don't belive me Call the numbers on this formIn Closing After I spend hours listening to the Sales pitch and having $go in the trash for a confidence artist (or con artist) is an individual, operating alone or in concert with others, who exploits characteristics of the human psyche such as dishonesty,honesty, vanity, compassion, credulity, irresponsibility, naïveté, or greed in case you misunderstand my piontYou are welcome to any paper work Phone records I have unlike New Jersey Singles I still have Not recived my Backgroung Report that I requested Regards, [redacted]

September 4, New Jersey Singles is responding to the 8/30/response from Ms [redacted] wherein she is rejecting our response We would like to work with Ms [redacted] to help find her someone special We have received two (2) letters from an Attorney representing Ms [redacted] and [redacted] has been in touch with her After receiving said letters, and as requested by Ms [redacted] , we did not send her any referrals and will not do so until such time that this is resolved As quoted in our first response, paragraph 10, of the Membership Agreement reads, “Should there ever become a time when you, the Member, dispute any portion of your membership and/or request a refund of your membership fee, New Jersey Singles reserves the right to suspend your membership until the dispute is properly resolved.” The Membership Agreement was initialed and signed by Ms [redacted] indicating her agreement and understanding of the terms ***, the counselor that Ms [redacted] met with, has spoken to her by phone and offered to downgrade her Membership as well as offered her a partial refund Ordinarily, there are NO REFUNDS at all per paragraph 4a, which was quoted in our first response In good faith and in order to forge a good relationship, we made this offer As you see, New Jersey Singles has made every effort to work things out with Ms [redacted] Please note that in her recent response, Ms [redacted] states, “I just gave then my [redacted] card” Clearly there was no coercion as she is trying to suggest Additionally, Ms [redacted] herself left the envelope containing the Membership Agreement [redacted] called her immediately and they agreed that it would be mailed to her and it was Please see our initial response, as it outlines the series of events, including the fact that Ms [redacted] contacted us initially and received a call from New Jersey Singles as a result Our response still stands, as does the offer to downgrade her Membership New Jersey Singles will continue to be ready, willing and able to service Ms [redacted] per the terms of the Membership Agreement We will welcome her contacting the Membership Services Department when she is ready to do so

New Jersey Singles is a sham Don't get me wrong, they have a phenomenal sales pitch that lures you in It is awful how they tell you that you have to put the money down right there after the sales pitch or you will never be able to do business with them again And then they claim to give you tests in order to make a nice fit, as well as claim they have matchmakers who are experts in matching However, it is crystal cleat that they just match any two warm bodies together I had over matches and each one was clearly not a match in any way I am Jewish and they matched me twice with a catholic man who only wants to date catholic women Each match I spoke with also felt that the prior matches they had were a joke The men are also not high caliber in education or looks I have done much better on online dating and suggest you save your money and stick with online dating The owner and the employees should be ashamed at the service they perform They take lonely single people and make them believe that they will be seriously matched when they are not They take advantage of single people and take their hard earned money They also charge different amounts for each client depending on your salary and how naive you areI wish someone warned me before I gave my hard earned $3,to such a scam

We received a complaint regarding [redacted] on 4/21/ New Jersey Singles is very sorry that she is unhappy with her membership and we would like to work with her to turn this around After joining New Jersey Singles 10/29/14, [redacted] was sent her first referral 11/6/ The next referral was sent 1/30/ [redacted] is stating that she received two matches in six months Per paragraph 3b of the Membership Agreement that was initialed and signed by [redacted] , indicating that she read and agreed with the terms, “Introductions are generally provided at a rate of approximately one to two per eight-week period However, as introductions are provided on an AS-AVAILABLE basis, the rate of provided introductions may vary with each individual member.” It is clear that [redacted] was matched on a timely basis The reason she has not been matched since we received her last feedback on 2/11/14, is because she is delinquent with her finance payment that was due 1/28/ There have been five other finance payments made in addition to an $ payment, but she needs to make the 1/payment for her account to be currentWe have called her several times regarding thisThe Retail Installment Contract which was signed by [redacted] , outlines all of the terms of the financing agreement which was to make monthly payments of $beginning 11/28/ We would be very glad to continue working on referrals for [redacted] when she is current with her payments Contrary to the statement made by MsSearles that the first referral did not meet her criteria, he not only did meet her criteria, but he was a good ‘match’ for her He is successful, bright, financially secure, they have interests in common and he possesses many more qualities that she is looking for The age range that she was seeking is 40-and this gentleman was Per paragraph 3c of the Membership Agreement, “Preferences are used as a guideline for Membership services when seeking potential introductions As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a members preferences at any given time.” Per the Addendum, read and signed by [redacted] , paragraph reads, “My signature below verifies that I understand that my preferences are “preferences” and not “requirements.” This referral was one year older than was requested and fits within the guidelines of the agreements The accusation that the referral that [redacted] met with “was not in fact a member of New Jersey Singles” is outrageous We have been in business for many years and have introduced countless couples that are very happy New Jersey Singles is extremely professional and ethical and we find this statement to be very offensiveHe is absolutely a Member of New Jersey Singles! Per ** [redacted] s feedback on the second referral, it is our understanding that after exchanging pictures he no longer wanted to meet her As a courtesy, we would be glad to replace this match, which would mean that there are four (4) referrals remaining [redacted] mentioned that she placed a call to the Member Services Department and did not receive a return call We are not saying this did not happen but we do not have this in our records and we do return callsGood customer service is extremely important to us In the future she could feel free to ask for the Manager, [redacted] if she is not getting a response from her matchmaker or if she simply would like to talk to her Finally, the membership agreement states in paragraph 4a, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT New Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.” The credit card receipts that were signed by [redacted] s state, “ALL SALES FINAL, NO REFUNDS OR EXCHANGES” Additionally there is money due as outlined in the Retail Installment Contract It is evident after reviewing [redacted] membership that we have been working with her to help her find her ‘special someone’ We would like to continue to do so and with feedback and open lines of communication with the Member Services department, we can accomplish that goal New Jersey Singles would like [redacted] to have a successful membership with us We ask that she contact ***, the manager of the Member Services Department when she is ready to resume her membership

New Jersey Singles received complaint # [redacted] regarding [redacted] We are very sorry that she is unhappy after becoming a Member of our Service on 8/16/ It is our desire to provide her with the highest level of service in her /> quest to find her ‘special someone’ Ms [redacted] stated in her complaint that she has, “no idea how they got my phone number.” And then states “I believe there is something very wrong with pulling my name from the internet” New Jersey Singles is an excellent service and is extremely reputable We would NEVER call someone without them initially reaching out to us We do not do what is called “cold calling”, EVER Ms [redacted] filled out a questionnaire on line and she included her name, written as [redacted] , age, phone number, occupation, income range, marital status, the town she lives in as well as the zip code and her email addressIt was this inquiry generated by Ms [redacted] that prompted one of our representatives to call her She could have told them on the phone that she was not interested, yet she not only spoke to them but set an appointment to come in to our office She could have canceled the appointment, yet she did not do so Ms [redacted] went into our [redacted] , NJ office on 8/16/and after an in-depth meeting with ***, she decided to become a Member of New Jersey Singles At that time she supplied her credit card to pay for the service and when there was an issue with her card, she herself contacted the credit card company, while still in the office, to rectify the situation This took quite some time, indicating a determination to make it work so that she could join the Service If Ms [redacted] was not interested, she could have said so and left at any time No one was holding her captive Yet, even after encountering an issue with the credit card, she took the time to straighten things out so that she could become a Member Before leaving the [redacted] office, Ms [redacted] completed and signed an “Interview Quality Questionnaire” Question number was, “Were you given adequate time to read and understand your membership agreement?” and her answer was “yes” Clearly she understood question number when she responded “yes” to the question asking if she was sufficiently explained the cancellation and non-refundable clause Ms [redacted] even gave three reasons that she became a member of New Jersey Singles They were, “find a nice man”, “frustrated with online dating” and “safety of background check” These were all written in her own words in her own handwriting Does this sound like someone that was coerced? As Ms [redacted] indicated in her complaint, the matchmaker called to ‘welcome’ her and let her know that she would receive her first ‘match’ within approximately two (2) weeks Per paragraph 3b of the Membership Agreement, “You, the Member, will be provided with introductions under this agreement The first introduction is generally provided within 1-weeks.” We were certainly working within the guidelines of this Agreement As Ms [redacted] indicated in the complaint, “I said no thanks, I had my lawyer send a letter ” At this point, and at her request, we held off on moving forward with her ‘matches’ until we resolved the situationPer paragraph of the Membership Agreement, “Should there ever become a time when you, the Member, dispute any portion of your membership and/or request a refund of your membership fee, New Jersey Singles reserves the right to suspend your membership until the dispute is properly resolved.” Per paragraph 4a of the Membership Agreement which was signed and initialed in several places by Ms [redacted] , indicating that she read and agreed with the terms, ‘EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT New Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.” The credit card receipts signed by Ms [redacted] also indicates that there is “NO REFUND” Additionally, Ms [redacted] was told that there were no refunds or cancellations by ***, while she was still in the office When she left the office, Ms [redacted] forgot to take her copy of the Membership Agreement, which she left on the desk and [redacted] immediately called her to let her know Rather than turn around and come back, they agreed that [redacted] would mail it to her New Jersey Singles would really like to work with Ms [redacted] to help her succeed in her search to meet someone special We all have the same goal and the Member Services Department is ready to provide the quality service that Ms [redacted] contracted for and is refusing She could be truly happy if she would give this a chance When she is ready to move on with the Membership, we ask that Ms [redacted] contact, ***, the Member Services Manager

New Jersey Singles received a complaint regarding [redacted] ’s membership on 5/6/ We would like to resolve this issue and work toward the goal of helping Ms [redacted] meet her ‘special someone’ Ms [redacted] came into the Bridgewater office on 4/15/14, and met with our counselor, *** After an in-depth screening process Ms [redacted] became a member of New Jersey Singles The first referral, [redacted] was a successful business owner and a great guyThey had many similar values and interestsMs [redacted] claims that [redacted] was out of her age range and after checking our records we did notice an error on our part In all sincerity this was not a deliberate act and we wholeheartedly apologize While the Membership Agreement that she read, signed and initialed does allow for a little flexibility in the matching process, we would never intentionally send her someone five (5) years above her preferred age range without asking her first The agreement states in paragraph 3c, “Preferences are used as a guideline for Membership services when seeking potential introductions As Introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member’s preferences at any given time.” What is puzzling is that after Ms [redacted] spoke to [redacted] on the phone she was aware of his age and CHOSE to meet him anyway She could have called her matchmaker and we would have simply apologized and replaced the ‘match’ The fact that she chose to meet him knowing his true age and is now unhappy about it, is what is puzzling to us In any case, we will be glad to replace this referral, again with our apologies With feedback and open lines of communication with the matchmaking department we will work with Ms [redacted] to help her find her ‘match’ The next referral was ***, also a successful business owner and a really sweet guy Ms [redacted] called us 5/5/after meeting him and she said he is a ‘farmer’ and makes ‘mulch’ She was also unhappy that he wore work boots when they met He is a not a farmer, but owns a nursery As for the work boots, we do tell the members to have a casual first date After all, and in all due respect, they were not going to a black tie event At that time Ms [redacted] informed us that she does not want to be matched with any more ‘blue’ collar men This is her prerogative and we notated this on her matching profile for future matches New Jersey Singles is all about ‘fine-tuning’ as we get to know Ms [redacted] better It is important to note that we absolutely do background checks, but not on a member’s ex-wife Background checks are run on every single member Per paragraph 4a of the Membership Agreement, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT New Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.” In addition, the credit card receipt that was signed by Ms [redacted] states, “NO REFUND” We would like to work with Ms [redacted] with the common goal of making her happy that she joined New Jersey Singles The matchmaking team is available Monday thru Friday and is glad to address any of Ms [redacted] ’s concerns We are waiting for her written feedback that is required per paragraph 3f of the Membership Agreement When Ms [redacted] is ready to resume her Membership we ask that she call ***, the Manager of the Member Services Department We truly feel that this Membership could work for her

New Jersey Singles is responding to the complaint filed by [redacted] In her complaint she states that she was given gentlemens’names since she joined in October and we will document herein that this isinaccurate We feel that with her continuedfeedback and open lines of communication with us, this Membership could reallywork for her New Jersey Singles hasbeen servicing [redacted] per the terms of the Membership Agreement [redacted] r went in to our Bridgewater, NJ office on10/5/2012, and after an in-depth meeting with our Counselor, ***, she decidedto become a Member of New Jersey SinglesThe agreement was that she would receive her first introduction when herMembership was paid in full We receivedthe payment, dated 10/24/and began the process of matching her The first introduction was sent 11/8/ [redacted] informed us that although she didspeak to this gentleman, they did not meetWe do not have her written feedback regarding this introduction, as isrequired on the Membership Agreement in paragraph 3f Nevertheless, we moved on to the nextreferral and [redacted] told us that he would not meet her because he feltthat she was too young for him Per [redacted] the next referral, [redacted] , did not call her New Jersey Singles is very good aboutreplacing referrals that do not result in a face to face meeting if there is agood reason In this case the referralwill be replaced for [redacted] but it will count as a viable introductionfor [redacted] , since he did not call her According to paragraph 3b of the Membership Agreement, thatwas initialed and signed by [redacted] indicating that she read and agreedwith the terms, “For the purposes of this agreement, an introduction is madewhen New Jersey Singles provides you, the Member, with a name and telephonenumber of another member Introductionsare generally provided at a rate of approximately one to two per eight-weekperiod However, as introductions areprovided on an AS-AVAILABLE basis, the rate of provided introductions may varywith each individual member Anintroduction counts against the Membership once the member receives the nameand contact information of another member, whether orally or in writing.” Rather than review every single introduction that was sentto [redacted] we will give an overview of what transpired during the course ofher Membership thus far New JerseySingles sent two referrals to [redacted] in November, 2012, two were sent inDecember, 2012, and one introduction was sent January, Then according to [redacted] statement inthis complaint, and according to our records, she placed her Membership on holdfrom February until August When she reactivated her Membership, [redacted] was then sent a referralin October After thatintroduction, we re-visited a few referrals that she had been previously sent,but did not meet In total, [redacted] rwas sent eight (8) introductions and we are not quite sure how many sheactually met since there is no written feedback on two of the gentlemen We would like to review her file with her sothat we know exactly how many introductions are still remaining in herMembership Per paragraph 4a of the Membership Agreement, initialed and signed by [redacted] “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.” The referrals sent to [redacted] were sent in a timelyfashion, per the terms of the Membership Agreement Keep in mind that [redacted] did place herMembership on ‘hold’ status for a period of approximately six (6) months Matches are made after the Member gives ustheir written feedback and there were times when the matching may have takenlonger in between because we were waiting for [redacted] feedback Although [redacted] did not meet with all 8referrals, she was sent and we will be glad to discuss replacing those thatwarrant itIt is evident that New Jersey Singles has been workingdiligently to help [redacted] find her ‘special someone’ Since there is clearly no refund due, wewould truly like to work with her and discuss moving forward When she is ready to resume her Membership,we ask that [redacted] call ***, the Member Services Manager to review herconcerns She will be very happy toassist her

New Jersey Singles is responding to the rejection of ourresponse To clarify what happened withthe first response, we did not use the wrong name These complaints are identified by an IDnumber The response was inadvertentlyentered into the wrong ID number Assoon as we realized what happened, we wrote an apology which perhaps, Ms[redacted] did not receive This washuman error and with this response system, unfortunately it could not bereversed No one is more sorry that thishappened than New Jersey Singles Wecannot undo what happened and again our apologiesMs [redacted] stated that New Jersey Singles left out theparticulars that she told us about some of the gentlemen that she metwith Since we were not on the dateswith her, we cannot know exactly what happenedWe do acknowledge that according to Ms [redacted] , things occurred thatwere upsetting to her We expect ourMembers to put their best foot forward and we want their experience to be apositive one Feedback is veryimportant so that we can fine- tune with the Members to help find them the‘right match’ Everyone is screened inperson before being accepted as a Member of New Jersey Singles New Jersey Singles is very sorry to hear of the passing ofMs [redacted] ’s Mom We only mentionedthat she went on ‘hold’ to explain the series of events that took place duringthe course of the Membership There wasno other reason Prior to going ‘onhold’, Ms [redacted] met with her introduction and she said that he was a niceguy The Member Services Department of New Jersey Singles, takevery copious notes and according to our documentation, Ms [redacted] did callMaria a foul name and did tell her to “go to hell” In spite of this, the Manager, Susin, calledMs [redacted] the next day and she was unwilling to hear what she had to say,which was evident by her hanging up on SusinAgain, New Jersey Singles would like the opportunity todiscuss the situation with Ms [redacted] if she could do so in a calmmanner Ms [redacted] was sent introductionsalthough the Membership Agreement was for her to have introductions Ms [redacted] met of thoseintroductions We still encourage her toreach out to Susin, the Manager of the Member Services Departmenr to review herMembership and resolve this matter

New JerseySingles received this complaint in which Ms [redacted] is requesting a refund It is evident that we have worked diligentlywith Ms [redacted] to help her find her ‘special someone’ We feel that with continued feedback and openlines of communication she can be very successful with our Service.Ms***went in to our Hackensack, NJ office on 8/19/2014, and after an in-depth meetingwith our Counselor, ***, decided to become a Member of New Jersey Singles.The next day, Ms [redacted] received a welcome call from us and the first referralwas sent to her on 8/25/According to the feedback that Ms [redacted] gave us,she met this gentleman but was not interested in pursuing things further She did say that she liked talking to him onthe telephone, he was talkative, upbeat, nice and casual and had similar viewpoints The next referral was [redacted] Ms [redacted] refused to meethim because she said he is a mechanic [redacted] happens to be a great guy, is professional, financiallysecure and had a lot in common with Ms***This gentleman has a College Degree and is an Airline Engineer Nevertheless, and to promote good will, wewere happy to add a referral in its place and we sent her another referral named***, that very same day We have notheard back from Ms [redacted] with her feedback on ***, which is required per theterms of the Membership Agreement Paragraph 3f reads, “You the Member, arerequired to provide written feedback within business days of the receipt ofeach introduction Written feedback isrequired and essential to the performance of this agreement.” ***, was a great ‘match’ for Ms*** He was years old, educated, bright,divorced, successful, financially secure and they have a lot of the sameinterests Since we did not receive anyfeedback from Ms***, we have no way to know whether or not they met On 9/10/we sent Ms [redacted] anintroduction named [redacted] Ms***gave us feedback that they met but he was not active and there was noattraction Chemistry is the one thingwe cannot guarantee, but strive for Per paragraph4a of the Membership Agreement that was initialed and signed by Ms***,indicating that she read and agreed with the terms, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCINDTHIS AGREEMENT New Jersey Singles doesnot grant refunds or accept cancellations of any kind, unless otherwise statedin this agreement.” Additionally, the credit card receipt signed by Ms***indicates, “NO REFUNDS OR EXCHANGES” Beforeleaving the Hackensack office, Ms [redacted] completed and signed an “InterviewQuality Questionnaire” Question numberwas, “Were you given adequate time to read and understand your membershipagreement?” and her answer was “yes”Ms [redacted] also responded to question with a “yes” when she was askedif she was sufficiently explained the cancellation and non-refundableclause Afterreviewing Ms***’s Membership it is evident that we have been working withher to make her happy New JerseySingles continues to be ready and eager to fulfill the terms of the MembershipAgreement The Agreement states thatthere is to be a total of twelve (12) introductions We have graciously agreed to add another forthe gentleman that she chose not to meetTherefore, there is now or introductions remaining, depending onwhether or not she met *** New JerseySingles feels that Ms [redacted] could be truly happy with her Membership and wealready have someone in mind for her When she is ready to resume her Membership, wewould need her feedback on [redacted] and ask that Ms [redacted] call [redacted] in theHackensack office, who will be very happy to assist her

New Jersey Singles is responding to a complaint submitted by Mr [redacted] It will be evident from our response that Mr [redacted] has been receiving the service that he has contracted for We would like to continue to work with him to help him find his ‘special someone’ and feel that with feedback and open lines of communication, this can be accomplished Mr [redacted] went in to our Hackensack, NJ office on 6/24/2015, and after an in-depth meeting with our Counselor, Joyce, he decided to become a Member of New Jersey Singles On 6/we called Mr [redacted] to welcome him and we e-mailed a welcome letter as well When the first introduction was sent to Mr***, he did not want to meet her because of her religion When Mr [redacted] became a Member, he signed a profile card outlining his preferences On this card it stated that he would date other religions and nothing was mentioned about his not wanting to date someone that is [redacted] This is not a problem and Mr***’s preferences were changed, but there was no way for us to know prior to this The next introduction, Ashley, was a great match for Mr*** After speaking to her on the phone, he decided not to meet her According to paragraph 3b of the Membership Agreement, which was initialed and signed by Mr***, indicating that he read and agreed with the terms, “An introduction counts against the Membership once the member receives the name and contact information of another member, whether orally or in writing.” Mr [redacted] did not meet his next introduction stating that she was outside of his preferences According to paragraph 3c of the Membership Agreement, “Preferences are used as a guideline for Membership services when seeking potential introductions As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member’s preferences at any given time.” Additionally, Mr [redacted] read and signed an Addendum in which paragraph states, “My signature below verifies that I understand that my preferences are “preferences” and not “requirements.” If at any time New Jersey Singles in unable to select an introduction who fulfills all of my preferences, New Jersey Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences I indicated in my profile.” The introduction was year older than he preferred since the age range he requested was 25- The feedback given by Mr [redacted] regarding this referral said that the match was excellent as far as personality and he said they were keeping in touch The next introduction told Mr [redacted] that she was in a relationship This is something we cannot know unless the Member tells us We are sorry that happened and we have replaced that introduction As Mr [redacted] noted in his statement to the Revdex.com, he met the next introduction and said, “she was a good match but I wasn’t attracted to her.” Chemistry is the one thing we cannot predict but always strive for In fact, Mr [redacted] went out with this referral twice Per paragraph 4a of the Membership Agreement, initialed by Mr***, EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT New Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.” Additionally, the credit card receipt, signed by Mr [redacted] stated, “NO REFUNDS OR EXCHANGES” Before leaving the Hackensack office, Mr [redacted] completed and signed an “Interview Quality Questionnaire” He answered “Yes” to questions and asking if he was given adequate time to read and understand the Membership Agreement and also if the provisions regarding cancellation and non refundable fees were explained sufficiently to him Mr [redacted] answered “No” to question when asked if his counselor failed to explain any aspect of the membership In conclusion, Mr [redacted] is well aware that there are no refunds, nor is one warranted We have been working with him to help him find that someone special and will continue to do soIn his statement to the Revdex.com, Mr [redacted] wrote, “I know I can’t get refund because of the contract I signed but I want to get qualiifed introduction that I paid for.” New Jersey Singles will be glad to continue with Mr***’s Membership and we would be happy to offer him the (three) remaining introductions We request that he contact Susin, the Manager of the Member Services Department to resume and fine-tune his Membership

Complaint: [redacted] I am rejecting this response because: My phone calls were NO returned, I had call member Services so thats a lie They are not working to change anything reason being When you call to file a complain they put membership on Hold as per FaithAfter wasting $on a Service that does the same as on line service you do get alittle upset When the person that sales you a service and says Call Me if you have any questions I be glad to answer them and Never returns your cal Untill you file a Complaint - Months Later Everyone has a cell phone , It takes one minute to pick it up and return a call and as a Business Owner That is important If you Care about your Customers which She does Not As Far as the AS- AVAILABLE people Well I was told We Have member in New Jersey Alone , When I was talk to [redacted] Because I'm Very Active , Own [redacted] a beach house , I drink and Go to the Gym to days a week WE HAVE WOMEN THAT LIVE IN BASKING RIDGE, NJ I CAN CALL RIGHT NOWBULL , NEVER HAPPENED As Far as services were rendered - When You are told and fill a form with pionts of COMPATABLITY, individual's interests and The person is SO FAR DIFFERANT THAT NOT I WAS Not individual's interests Why Is Relationship Compatibility Important? So many people get stuck in a relationship they know, at a gut level, is never really going to satisfy themMany years down the line, they give up leaving a pile of wreckage in their wakeI started working predominantly with singles a few years back as it became obvious to me that often the real problem in long term relationships had occurred back when the couple first decided to get together As I have Stated in #complaint As I was told by [redacted] OverviewCurrentOwner/President at My Pretty Pink Boutique; Director at New Jersey SinglesPastDirector at Great Expectations who was closed by New Jersey Attorney General's Office which is on record We Have a piont of compatablilty form in which we meet with individual interests but we do a Background check frist, which under the OPERA ACT I have a right to see which I asked for and nothingSo after my Back ground check I have business day to ask for a Refund Under NJ State Consumer Law 56:8- Scheme to not sell item or service advertised The advertisement of merchandise as part of a plan or scheme not to sell the item or service so advertised or not to sell the same at the advertised price is an unlawful practice and a violation of the act to which this act is a supplement L.1969, c131, s 56:8- Copy of transaction or contract; provision to consumer It shall be an unlawful practice for a person in connection with a sale of merchandise to require or request the consumer to sign any document as evidence or acknowledgment of the sales transaction, of the existence of the sales contract, or of the discharge by the person of any obligation to the consumer specified in or arising out of the transaction or contract, unless he shall at the same time provide the consumer with a full and accurate copy of the document so presented for signature but this section shall not be applicable to orders placed through the mail by the consumer for merchandise # 1)To [email protected] Member [email protected] Sept 24, [redacted] Refund Sept 25, Member # [redacted] Hi, I have to write this letter to you because I think your service is poor and like me tell you why First I matched with the date from HELL, a person that was so far from a match for me it was scary, NOT ONE THING IN COMMEN So my match person ( ***) did nothing right, on a scale of thur it was a ZERO After a new match person , [redacted] ,( who seem to work hard at her job) sent me a person - ***- [redacted] who never returns a call or calls My third works two jobs , Friday nights and on weekends and does not have a lot of time on her hands Realistically I had ONE RIGHT PERSON that's seemlier but does not have time to dateNOTHING IN COMMEN NO TIME I HAVE TIME I do not think it is unfear to have to wait for your service for weeks - Please Tell me you have had others go throw the same thing I have ? I think your service well lets just say not up to par I do not expect things to happen over night but a least less then a year at this rate - This is pretty sad business practice I would like a refund [redacted]

Complaint: [redacted] I am rejecting this response because:in regard to the answer from this past Thursday when New Jersey Singles used the wrong name, Ms***, they handled the response as callously as they approach their idea of being a premier dating serviceIf a woman has two legs & a man the same, then it's a matchAs noted, they don't care about privacyIf so another persons' name wouldn't be in my emailThis service just doesn't care! In response to today's correspondence, the email conveniently left out the outragious particulars which I had addressed and informed Revdex.com! The various counsellors were even laughing when I reported what had transpired ie., an alcoholic, nose picking, picture taking plus what I had statedIn regard to the gentleman who I spoke to yet never connected & taking a "break", my mother was in the hospital & subsequencially past awayI had informed New Jersey SinglesAgain, they do not care A final note, yes I was furious yet did not tell Marie to "go to hell", because she was snickering on the other end of the phone Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the response is inaccurateI did not contact [redacted] regarding the error by nj singles in billing that sat The error was in [redacted] not [redacted] and nj singles asked me to call [redacted] to allow payment however I just gave them my [redacted] card insteadYes I was coerced to sign and given a special discount to sign before I left that officeThat is the definition of high pressure salesThe template of special packages was never given to me with the contract and the contract was not mailed until August to meThey did call me and say they forgot to give me envelope and they would mail it to meAs they state they received my name from the Internet and called me weekly to come in for an interviewTheir salesperson [redacted] would not give me any prices on phone when I askedShe said they would get me dating immediately after my interviewShe said come with an open mind and a sense of humorMy lawyer has advised there contrast does not protect online information state in NJ Statute and is therefore in violation and I may cancel as no goods or services have been providedWhen I talked to [redacted] last week she said she would work with me to try to get this canceledShe is not calling me back and said since I filed with Revdex.com it will make it worse for me I would think a business would want to be cooperative and show good faithI can't imagine that I should trust this same business at this point to find me a date let alone ten eligible datesThey are accusing me of lying so they can keep my $6, Regards, [redacted]

New Jersey Singles is herein responding to the rejection of our response to [redacted] complaint [redacted] We would really like to resolve this issue and work toward the goal of helping [redacted] meet his ‘special someone’ [redacted] is claiming that his calls were not returned We know that this is not true because our member services department documents all phone calls both incoming and outgoing We called him many times including on the following dates: 9/19,9/25,/9/26,9/30,10/2,10/and 11/ [redacted] called the member services department on 9/20,9/25,10/1,10/7,10/14,10/16,10/21,10/29,11/15,1/and 1/ So you see, we were in constant touch with him, more than with most members It is not usual that a member speaks to us every few days The way it works is after receiving a Welcome Call from us, a member receives a referral, calls them, meets them and then emails the feedback to us After we receive their feedback we will either start searching for their next referral or not, depending on whether they want to continue dating that personOf course if he has anything to share with his matchmaker he can call them [redacted] claims that when you call to file a complaint they put your membership on ‘hold’ The only time his membership was put on ‘hold’ was when he filed a dispute with his credit card company and then filed a dispute with the Revdex.com Paragraph of the agreement reads, “Should there ever become a time when you, the Member, dispute any portion of your membership and/or request a refund of your membership fee, New Jersey Singles reserves the right to suspend your membership until the dispute is properly resolved”When [redacted] exhibited inappropriate behavior by yelling and cursing at his matchmaker he was told that if he continued she would put his membership on ‘hold’ Per our written agreement that he initialed in several places and signed, indicating that he read and agreed with the terms, paragraph 4c reads, “New Jersey Singles hereby expressly reserves the right to deny admittance, suspend introductions, or terminate this agreement for any member who exhibits antisocial, inappropriate or disruptive behavior, publicly disparages New Jersey Singles or its employees, officers, or affiliates, or attempts to use these services for improper, immoral, illegal or exploitative purposes, and such member will be liable for all membership feeds and will not be entitled to any refund.” As documented in our first response to this complaint, it stated that matches are provided on an AS AVAILABLE basisIn that response I outlined the frequency of referrals which is approximately one to two per eight-week period, but can vary This is very clearly explained in paragraph 3b of the agreement [redacted] was matched in an extremely timely fashion He was sent six (6) referrals, met two (2) and liked and dated one of themWith patience and open lines of communication we can find someone for him that could be ‘the one’ We are willing to continue to help him with his search Regarding the compatibility test, we absolutely utilize the point compatibility scores when doing the matchmakingThis was filled out when [redacted] joined our dating service In regards to another point that [redacted] brought up regarding specific members that he might be matched with, our member base changes daily as stated in paragraph 3c It states, in part, “New Jersey Singles, its agents and assigns, do not represent the characteristics, availability, quantity or demographic maof its membership base at anytime You the Member, acknowledge that the membership base changes on a daily basis due to changes in membership status .” In closing, New Jersey Singles is ready to continue to work together with [redacted] to help him find the ‘one’ that he is looking for We have already introduced him to one woman that he liked and we can do so again As we documented in our last response, and per the written agreement with [redacted] , there are no refunds due When he is ready to resume his membership, he can do so by calling the member services department

5pt;"> We received complaint [redacted] dated 2/10/14, from [redacted] on 2/19/New Jersey Singles is very sorry to hear that she is unhappy with her membership and would like to see if we could rectify the situation It is evident from reviewing Ms [redacted] 's file that a lot of work has been done to help her find her ’special someone’As she states, the signed membership agreement is for five (5) introductionsThus far we have sent Ms [redacted] six introductionsPer paragraph 3b of the agreement which was initialed, read and signed by Ms [redacted] indicating she understood and agreed with the terms, "For the purposes of this agreement, an introduction is made when New Jersey Singles provides you, the Member, with a name and telephone number of another member.” It also states, "An introduction caunts against the Membership once the member receives the name and contact information of another member, whether orally or in writingYou, the Member, acknowledge that New Jersey Singles is an introduction service and in no way guarantees that chemistry will result from an introduction, nor any specific outcome from an introduction (i.edating, relationships or marriage)"In essence, we could say that all six referrals would come as introductions, but we wouldn't do thatMs [redacted] actually met three of the gentlemen in person and we agreed to replace One of themMs [redacted] spoke to her fourth referral on the telephone for over one hour and she decided not to meet himWe feel that conversations on the telephone should be brief and plans should be made to meet in person as that is when you can really determine if there is a connectionIn this case, since it was a one-time occurrence, we will be glad to replace this referral as well The fifth referral, [redacted] did not call Ms [redacted] and we can only apologize and move onWe feel terrible that this happened and have recently found out that he Was having computer problems and never received the referralOf course we replaced this referral as well The most recent referral, [redacted] , was sent out 2/6/By 2/10/we had already received Ms [redacted] 's feedback saying that she called him and did not get an answerWe give the gentlemen 7-days to reach out to their referrals since people are busyMs [redacted] sent in this feedback way too prematurely Ms [redacted] ’s referrals have been sent to her in a timely fashion according to the terms of the agreementPer paragraph 3b of the membership agreement, "Introductions are generally provided at a rate of approximately one to two per eight week periodHowever, as introductions are provided on an AS AVAILABLE basis, the rate of provided introductions may vary with each individual member.” We want Ms [redacted] to be happy and with patience and feedback we hope to achieve that goal In the complaint, Ms [redacted] is requesting more referrals that are well screenedWe would like to offer the following in good faithWhile we do screen the gentlemen, as she was screened when she joined, we will agree to contact the remaining referrals prior to sending the match to help insure that they are available to call herNew Jersey Singles would like to hear from Ms [redacted] again regarding the last referral since the feedback was sent so soon after she received itIt is possible that they have met since that time and we would like to know if that is the caseWe will agree to replace that referral if he did not call and add two more if he did New Jersey Singles would really like this membership to work for Ms [redacted] We have the same goals and would like her to have a successful membershipThe member services department will wait to hear from Ms [redacted] when she is ready to resume her membership

Complaint: [redacted] I am rejecting this response because: Although, I do agree with New Jersey Singles that this situation is not able to be resolvedI do feel that my life could have possibly been in dangerTherefore, I will proceed with filing a complaint with the State of New Jersey Courts Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]