New Jersey Singles

Complaint: ***
I am rejecting this response because: New Jersey Singles has displayed their lack of being a professional institution just by using the wrong ID number and name Ms***Now I am aware that another individual is not satisfied with this service. In response to my mother's illness and passing, it is not of their businessI did I fact inform New Jersey Singles of her illness.I am vehemently refuting the language inwhich Maria stated I usedShe was snickering probably, she couldn't believe the situationI called Susin the next day, not the other way aroundSusin, the manager, never reached out to me.New Jersey Singles have placed me in danger with the man who wanted to take my pictureI refuse his request & left the establishmentHowever, do I know what he did as I walked away? I have given New Jerset Singles chances again and againYet, I refuse to engage with a company that doesn't have any regard for my safety & peace of mind
Regards, ***

June 23, 2014
 
New Jersey Singles received
complaint #[redacted] regarding [redacted]. 
We are sorry that she is unhappy with her membership and we would like
to work with her to change that.
 
[redacted]...

[redacted] came in to our
Lawrenceville, New Jersey office on 3/19/14 and after an in-depth meeting with
our counselor, [redacted]l, she decided to become a member of our dating service.  On 3/26/14, [redacted] received a welcome
call from one of our matchmakers.  On 4/1
the first referral, [redacted] was sent to [redacted]. When she informed the
matchmaker, [redacted] that he did not call her, [redacted] went to work on another ‘match’
for her.  Thus, on 4/8 [redacted] was
sent [redacted], who was a wonderful match for her. 
He fit her preferences in all areas such as age range, height range,
being a non-smoker, being financially secure and had the personality traits
that she requested.  [redacted] also
fulfilled her preference that she be matched with men that have children.  In addition, they have so many interests in
common including travel, the beach, dining out, theater and golf (which she
loves), and more.  These interests were
told to us by [redacted] himself.  Although
this gentleman DOES play golf, [redacted]’s profile indicates only that it,
“would be nice if he golfs”.  This was a
preference and not a requirement, yet we were happy that he was indeed a
GOLFER!.  [redacted] is a wonderful match for
her!  So, it was quite a surprise when on
4/10 [redacted] called her matchmaker and was angry.  She was angry, she said because he could only
meet her Saturday night.  Many of our
members would not pick a Saturday evening to meet because it is usually
reserved for someone ‘special’.  This was
a good sign, it indicates to us that he liked her on the phone and was willing
to meet her on Saturday, rather than a week night.  Then she was unhappy with the distance saying
that he lived too far away. According to mapquest the distance is approximately
30 miles.  New Jersey Singles feels that
this is reasonable and we ask that the members be open up to 50 miles.
 
It is important to note that
per paragraph 3c of the Membership Agreement that was initialed and signed by
[redacted], indicating that she read and agreed with the terms, “Preferences
are used as a guideline for Membership services when seeking potential
introductions.  As introductions are
based on an AS-AVAILABLE basis, introductions will be made that are as nearly
compatible to a members preferences at any given time”.   Additionally, the Addendum, also signed by
[redacted] on 3/19/14 states, “My signature below verifies that I understand
that my preferences are “preferences” and not “requirements.”  If at any time New Jersey Singles is unable
to select an introduction who fulfills all of my preferences, New Jersey
Singles will select an introduction who is compatible with my preferences but
who may not meet all of the preferences I indicated in my profile.”   
 
[redacted] states that [redacted]
told her that he had not undergone a background check. She states that she was
assured in her initial interview that “all matches forwarded would undergo
rigorous process of interviews, testing background checks, and overall
evaluation and screening eligibility.” 
 
This is all correct. We
absolutely did reassure [redacted] that every member undergoes a ‘criminal
background check’.  We will not accept
any member without one.  Thus, [redacted] was
no exception and absolutely had a background check done immediately upon
becoming a member, just as every member does. 
Due to confidentiality, we cannot furnish it here but we could supply a
copy of the completed form that contains his first name only, if need be.  We assure you that he passed the background
check with flying colors.
 
New Jersey Singles would like
[redacted] to be happy with her membership. 
We will replace her first referral, [redacted] since he didn’t call her. We
are sorry that happened and can only apologize and move on.
 
[redacted] states that she
began researching the company and came across many complaints filed against the
company.  In a prior complaint made by
[redacted], she produced complaints that have no affiliation with New Jersey
Singles.  We are not saying that we never
receive complaints but the few complaints that we have received have been
resolved.  New Jersey Singles prides
themselves with excellent customer service.
 
Per paragraph 4a of the
Membership Agreement that was read, signed and initialed by [redacted],
indicating that she agreed with the terms, “EXCEPT WHAT IS OTHERWISE PROVIDED
HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT.  New Jersey Singles does not grant refunds or
accept cancellations of any kind, unless otherwise stated in this
agreement.”  Additionally [redacted] signed
the credit card receipt which states, “NO REFUND”.
 
On 5/16 we matched [redacted]
with a terrific guy named [redacted]. The first activity he listed was golf!  [redacted] is a 64 year old gentleman who is
successful, active, professional, tall, widowed and is a great guy with two
grown children and has other wonderful qualities.  We feel they are a great ‘match’ and we are
awaiting feedback as is required in paragraph 3f of the Membership
Agreement.  It reads, “You the Member,
are required to provide written feedback within 10 business days of the receipt
of each introduction. Written feedback is required and essential to the
performance of this agreement.”  We are
very excited about this ‘match’.
 
In conclusion, New Jersey
Singles would like to continue to help [redacted] find her ‘special
someone’.  We have been working very
diligently with her to accomplish this goal and feel that with feedback and
open lines of communication with the member services department, this could
really work for her. When she is ready to resume her membership, we ask that [redacted] submit her written feedback and then call the Member Services
Department.
 
Sincerely,
 
 
New Jersey Singles

What a joke this matchmaking service is. I met with [redacted] a few months ago who swore she could find me the perfect guy and said she wouldn't stop sending me referrals until I met my future husband. HAHAHA, I don't see that happening, EVER. I have to give it to her though, she is an excellent BS artist, telling me that they get tons of successful, intelligent, highly educated men and a shortage of beautiful, successful, educated women like me. Right. Well, the first guy I met, they absolutely raved about how gorgeous and wonderful he was. I've met better guys on Tinder. There was nothing to rave about him, he was so run of the mill, I barely lasted an hour on my pointless date. I wrote a long analysis on exactly what was wrong with him on the feedback site, how he was Nothing like what I asked for and didn't hear anything from them for weeks. I asked them what the heck was going on and they said, it can take anywhere from 2-8 weeks for us to send you another match. 8 weeks? [redacted] did not tell me this when I met her. Furthermore, if they took 8 weeks, shouldn't they have found someone of quality by then? Clearly not. The second guy they sent me was even worse than the first guy! What a joke. He texted me asking when we could talk, I said, please feel free to call me whenever you'd like, I usually work from home. A week went by and I didn't hear anything from him, so I called him. (At this point, I'm already aggravated). He was about as interesting as sandpaper. After two, completely pointless phone calls, I wrote him a terrible review and called them to say, I would not be meeting with Captain Boring. They tried to tell me people could be better in person, then over the phone, but I said, absolutely not, we have nothing in common. As predicted a few weeks went by when they told me they had another match. At this point, I was so disgusted when I saw their name on my caller ID, it was almost like an ex boyfriend calling me. They told me the 3rd match, Anthony, was a successful doctor and they were sure we'd get along great. Guess how that went? Yeah, we never even met. Awesome. He texted me for a bit, then went completely m.i.a and ignored my texts. Needless to say, I called [redacted] in a complete tirade. I said, seriously, I'm so done with your joke of a dating service. Where do you even find these people?
I really just want 1/2 of my money back and I don't want anymore pointless dates. I have expressed this to her and she keeps saying, just have patience, we'll find you someone. Please don't. I'm done. I could find better guys with my eyes closed at Tupperware party.

New Jersey Singles is a sham. Don't get me wrong, they have a phenomenal sales pitch that lures you in. It is awful how they tell you that you have to put the money down right there after the sales pitch or you will never be able to do business with them again. And then they claim to give you tests in order to make a nice fit, as well as claim they have matchmakers who are experts in matching. However, it is crystal cleat that they just match any two warm bodies together. I had over 7 matches and each one was clearly not a match in any way. I am Jewish and they matched me twice with a catholic man who only wants to date catholic women. Each match I spoke with also felt that the prior matches they had were a joke. The men are also not high caliber in education or looks. I have done much better on online dating and suggest you save your money and stick with online dating. The owner and the employees should be ashamed at the service they perform. They take lonely single people and make them believe that they will be seriously matched when they are not. They take advantage of single people and take their hard earned money. They also charge different amounts for each client depending on your salary and how naive you are. I wish someone warned me before I gave my hard earned $3,000 to such a scam.

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:
 
    Apparently New Jersey Singles continues to scam people out of money.  As per complaints on Revdex.com.  Here is the email from Lauren:
Hello [redacted], I am really confused on what happened between when you were in the office tonight and now. You were so excited and seemed like you really wanted to become a
member
. Regarding a refund and cancellation there really is nothing I can do. There are no refunds of any kind which is all in the paperwork and credit card receipt. What I can do is hold the deposit
and then after you close on the house we can get started then. I think you will make a great member and we have a lot of nice girls in your age range so I know you will be happy once you
start. Let's figure out a resolution going forward. Thanks! 
This is about my finaces mortage and the holidays. Nothing was broken down as to what I was going to be charged and when. I had to ask Lauren how much I was being charged after the card was decIined.  I am asshamed of this company and polices.  No wonder Revdex.com has so many complaints on this company.  
 
recepit for this and why do I have to be forced into a membership I don't want.  I have called my bank about fraudent charges. I do not owe this company more money. 
I have asked nicely to cancel this membership.  
 
Best regards, 
 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:in regard to the answer from this past Thursday when New Jersey Singles used the wrong name, Ms. [redacted], they handled the response as callously as they approach their idea of being a premier dating service. If a woman has two legs & a man the same, then it's a match. As noted, they don't care about privacy. If so another persons' name wouldn't be in my email. This service just doesn't care! In response to today's correspondence, the email conveniently left out the outragious particulars which I had addressed and informed Revdex.com! The various counsellors were even laughing when I reported what had transpired ie., an alcoholic, nose picking, picture taking plus what I had stated. In regard to the gentleman who I spoke to yet never connected & taking a "break", my mother was in the hospital & subsequencially past away. I had informed New Jersey Singles. Again, they do not care.
A final note, yes I was furious yet did not tell Marie to "go to hell", because she was snickering on the other end of the phone.
Regards,
 [redacted]

Complaint: [redacted]
I am rejecting this response because:in regard to the answer from this past Thursday when New Jersey Singles used the wrong name, Ms. [redacted], they handled the response as callously as they approach their idea of being a premier dating service. If a woman has two legs & a man the same, then it's a match. As noted, they don't care about privacy. If so another persons' name wouldn't be in my email. This service just doesn't care! In response to today's correspondence, the email conveniently left out the outragious particulars which I had addressed and informed Revdex.com! The various counsellors were even laughing when I reported what had transpired ie., an alcoholic, nose picking, picture taking plus what I had stated. In regard to the gentleman who I spoke to yet never connected & taking a "break", my mother was in the hospital & subsequencially past away. I had informed New Jersey Singles. Again, they do not care.
A final note, yes I was furious yet did not tell Marie to "go to hell", because she was snickering on the other end of the phone.
Regards, [redacted]

[redacted] came into the Bridgewater office on 11/14/2016. [redacted] was also a previous member of the service in 2011 and decided to come back in and re-join. After refreshing him about the process and reviewing the memberships with him his counselor Lauren gave him a special discounted...

membership for rejoining. [redacted] was excited and was looking forward to finding his special someone. His credit card would not go through for the whole amount so as per [redacted] he was going to pay the balance on 11/15/16. [redacted] is very aware of the contract and the no refund policy. Not only did he resign the contract on 11/14 but he is a previous member and nothing has changed regarding a re-fund policy. After e-mailing his counselor stating he cannot afford this and wants a refund she explained to him as per the contract and credit card receipt (which he signed and initialed) there are no refunds. [redacted] ows the company the balance but after hearing he doesn't want to do this anymore because the holidays are coming up,  his counselor Lauren tried to accommodate him and told him that he can pay the balance after the holidays when he feels more ready. New Jersey Singles wants nothing more then to work with [redacted] in helping him find his special someone. We hope he does not loose sight on why he re-joined and we can start the matching process for him. We look forward to hearing from him soon.  
New Jersey Singles

New Jersey Singles is herein responding to the rejection of our response to [redacted] complaint [redacted]. We would really like to resolve this issue and work toward the goal of helping [redacted] meet his ‘special someone’.
[redacted] is claiming that his calls were not returned.  We know that this is not true because our member services department documents all phone calls both incoming and outgoing.  We called him many times including on the following dates: 9/19,9/25,/9/26,9/30,10/2,10/3 and 11/14.  [redacted] called the member services department on 9/20,9/25,10/1,10/7,10/14,10/16,10/21,10/29,11/15,1/17 and 1/28.
So you see, we were in constant touch with him, more than with most members.  It is not usual that a member speaks to us every few days.  The way it works is after receiving a Welcome Call from us, a member receives a referral, calls them, meets them and then emails the feedback to us.  After we receive their feedback we will either start searching for their next referral or not, depending on whether they want to continue dating that person. Of course if he has anything to share with his matchmaker he can call them.
[redacted] claims that when you call to file a complaint they put your membership on ‘hold’.  The only time his membership was put on ‘hold’ was when he filed a dispute with his credit card company and then filed a dispute with the Revdex.com.  Paragraph 10 of the agreement reads, “Should there ever become a time when you, the Member, dispute any portion of your membership and/or request a refund of your membership fee,
New Jersey Singles reserves the right to suspend your membership until the dispute is properly resolved”. When [redacted] exhibited inappropriate behavior by yelling and cursing at his matchmaker he was told that if he continued she would put his membership on ‘hold’.  Per our written agreement that he initialed in several places and signed, indicating that he read and agreed with the terms, paragraph 4c reads, “New Jersey Singles hereby expressly reserves the right to deny admittance, suspend introductions, or terminate this agreement for any member who exhibits antisocial, inappropriate or disruptive behavior, publicly disparages New Jersey Singles or its employees, officers, or affiliates, or attempts to use these services for improper, immoral, illegal or exploitative purposes, and such member will be liable for all membership feeds and will not be entitled to any refund.”
As documented in our first response to this complaint, it stated that matches are provided on an AS AVAILABLE basis. In that response I outlined the frequency of referrals which is approximately one to two per eight-week period, but can vary.  This is very clearly explained in paragraph 3b of the agreement.  [redacted] was matched in an extremely timely fashion.  He was sent six (6) referrals, met two (2) and liked and dated one of them. With patience and open lines of communication we can find someone for him that could be ‘the one’.  We are willing to continue to help him with his search.
Regarding the compatibility test, we absolutely utilize the 72 point compatibility scores when doing the matchmaking. This was filled out when [redacted] joined our dating service.
In regards to another point that [redacted] brought up regarding specific members that he might be matched with, our member base changes daily as stated in paragraph 3c.  It states, in part, “New Jersey Singles, its agents and assigns, do not represent the characteristics, availability, quantity or demographic make-up of its membership base at anytime.  You the Member, acknowledge that the membership base changes on a daily basis due to changes in membership status….”
In closing, New Jersey Singles is ready to continue to work together with [redacted] to help him find the ‘one’ that he is looking for.  We have already introduced him to one woman that he liked and we can do so again.  As we documented in our last response, and per the written agreement with [redacted], there are no refunds due.  When he is ready to resume his membership, he can do so by calling the member
services department.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
All that the business NJ singles has stated is true. I thought [redacted] was initially joking on his age. I agreed to meet him but quickly called the service line. I am not one who likes to reject someone of possible intrest nor intentionally hurt feelings. I did indeed have a very positive talk with [redacted]. I must say [redacted] took 45 min to speak with me in great detail what I am seeking and what I am not.
 In addition to business name changing...I also saw hundreds of complaints online. It made me quite skeptical. I do not know these people but heard similar stories and don't want to be another jilted member. On good [redacted] I drop the claim at this time. I am hopefully not to be one of the bitter ex-members. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 
 
My phone calls were NO returned,  I had call member Services so thats a lie.
 
They are not working to change anything reason being When you call to file a complain they put membership on Hold as per Faith. After wasting $2999.00 on a Service that does the same as on line service you do get alittle upset.
 
When the person that sales you a service and says Call Me if you have any questions I be glad to answer them and Never returns your cal Untill you file a Complaint - Months Later
Everyone has a cell phone , It takes one minute to pick it up and return a call and as a Business Owner That is important If you Care about your Customers which She does Not.
 
As Far as the AS- AVAILABLE  people Well I was told We Have 7000 member in New Jersey Alone , When I was talk to [redacted] Because I'm Very Active , Own [redacted] a beach house , I drink and Go to the Gym 5 to 6 days a week WE HAVE 2 WOMEN THAT LIVE IN BASKING RIDGE, NJ  I CAN CALL RIGHT NOW. BULL , NEVER HAPPENED
As Far as services  were rendered - When You are told and fill a form with 72 pionts of COMPATABLITY, individual's interests and The person is SO FAR DIFFERANT THAT  NOT   I WAS Not individual's interests .
Why Is Relationship Compatibility Important?
 



 


So many people get stuck in a relationship they know, at a gut level, is never really going to satisfy them. Many years down the line, they give up leaving a pile of wreckage in their wake. I started working predominantly with singles a few years back as it became obvious to me that often the real problem in long term relationships had occurred back when the couple first decided to get together.




 As I have Stated in #1 complaint
As I was told by [redacted] Overview. Current. Owner/President at My Pretty Pink Boutique; Director at New Jersey Singles. Past. Director at Great Expectations who was closed by  New Jersey Attorney General's Office which is on record.

We Have a 72 piont of compatablilty form in which we meet with individual interests but we do a Background check frist, 

which under the OPERA ACT I have a right to see which I asked for and nothing. So after my Back ground check I have 3 business day to ask for a Refund Under NJ State Consumer Law 

 
56:8-2.2.  Scheme to not sell item or service advertised 
    The advertisement of merchandise as part of a plan or scheme not to sell the  item or service so advertised 
or not to sell the same at the advertised price  is an unlawful practice and a violation of the act to which this 
act is a  supplement. 
     L.1969, c. 131, s. 1.

56:8-2.22.  Copy of transaction or contract;  provision to consumer 
     
    It shall be an unlawful practice for a person in connection with a sale of merchandise to require or request 
the consumer to sign any document as evidence  or acknowledgment of the sales transaction, of the existence 
of the sales   contract, or of the discharge by the person of any obligation to the consumer   specified in or 
arising out of the transaction or contract, unless he shall at  the same time provide the consumer with a full 
and accurate copy of the   document so presented for signature but this section shall not be applicable to  
orders placed through the mail by the consumer for merchandise.


 
 
# 1)To [email protected]
 
Member [email protected]
Sept 24, 2013
[redacted]        Refund                                                 Sept
25, 2013
Member # [redacted]
 
Hi,
 
I have to write this  letter to you because I think your
service is poor and like me tell you why.
 
First I matched with the date from HELL, a person that was so
far from a match for me it was scary, NOT ONE THING IN COMMEN
So my match person ( [redacted]) did nothing right, on  a
scale of 1 thur 10 it was a ZERO
 
 After a new match person , [redacted],( who seem to work
hard at her job) sent me a person - [redacted] who
never returns  a call or 3 calls
 My third works two jobs , Friday nights and on
weekends and does not have a lot of time on her hands. 
Realistically  I had ONE RIGHT
PERSON that's seemlier  but  does not have time to
date. NOTHING IN COMMEN NO TIME I HAVE TIME
 I do not think it is unfear to have to wait for your service for
weeks  -  Please Tell me you have had others go throw the same thing
I have ?
 I think your service  well lets just say not up to par
 I do not expect things to happen over night but a least
less then a year at this rate - This is pretty sad business practice
I would like a refund
[redacted]

Tell us why here...New Jersey Singles is responding to this complaint from [redacted]  She is not only calling thiscompany a scam but is saying that we took her money and are nowhere to befound.  We have reviewed [redacted]Membership and clearly, she has been serviced...

according to the terms of theMembership Agreement.  In addition, wehave been in regular contact with her. We are glad to review the history of her Membership herein.  Not only is New Jersey Singles, NOT a scambut we are an excellent service and would like to continue to help [redacted]find her ‘special someone’.[redacted] came in to our Bridgewater, NJ office on10/26/2014 and met with our Counselor, [redacted] After an in-depth meeting she became a Member of New Jersey Singles. TheMembership fee was $2995 per the Membership Agreement and they agreed that shewould pay $1497.50 on a credit card that day. The balance of $1497.50 would be paid by the same credit card on11/26/2014. The fact that this complaint is claiming the purchase price is$3500 is very puzzling. [redacted] was given a copy of the Agreement so we donot know where that figure came from. She also lists the name of her salesperson as [redacted] and it was not[redacted], it was [redacted]  We placed a welcome call to [redacted] 10/30/2014 andemailed her first referral 10/31/2014. We left her a message to make sure shereceived the introduction.  We thenfollowed up to see how their meeting went and left messages for her 11/7,11/11/11/18 and on 11/25 she informed us that they would be meeting thatweekend.  When [redacted] gave herfeedback on this gentleman she said he was nice, polite, a good age but she wantedsomeone more white collar, more upscale and therefore she did not meet him inperson.  Two days after discussing thiswith her by phone [redacted] was emailed her next introduction on 12/4, aCollege Professor named [redacted]  He isa great guy, intelligent, educated, a family man, nice looking with many traitsthat she was asking for.  We neverreceived her feedback on [redacted] but he gave us feedback that he called herand that she texted him back that she is putting her Membership on ‘hold’.  This means that she was unavailable to meethim.  He was a great match for her, whywould she not meet him?  After all, thatis the reason she joined the Service.Per paragraph 3f, “You the Member, are required to providewritten feedback within 10 business days of the receipt of eachintroduction.  Written feedback isrequired and essential to the performance of this agreement.”  Without the feedback from [redacted] we reallydon’t know why she did not meet [redacted]. We are waiting for this feedback.The next introduction was emailed to [redacted] on 12/19 andhis name was [redacted].  She gave feedback 1/6,stating that they met and although he was nice, polite, educated and well-dressed there was no chemistry.  That isthe one thing we cannot predict but strive for. With her feedback and fine-tuning we can work with [redacted] to helpher find the ‘one’.  We are ready to workon the next introduction for [redacted] but are waiting for this dispute to beresolved.Paragraph 4a of the Membership Agreement which was initialedand signed by [redacted] indicating that she read, signed and agreed with theterms, reads, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT.  New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.”  Inaddition, the credit card receipts indicate, “NO REFUN D”.At the conclusion of the meeting with [redacted], [redacted]completed an Interview Quality Questionnaire. Please see question 7 which reads, “Were you given adequate time to readand understand your membership agreement?” and she responded with “Yes”.  Question 8 asks if provisions 4a and 4b of theMembership Agreement concerning cancellation and non-refundable fees wereexplained sufficiently and she answered “Yes”.  [redacted] responded with “No” when asked inquestion 9 if there was any aspect of the membership that was not explainedsufficiently.  New Jersey Singles would like to continue to work with [redacted]to help her meet great, quality men. After all, that is what she told usshe came to us for.  We were surprised toreceive this dispute and we request that [redacted] contact [redacted], the Managerof the Member Services Department to discuss her concerns.  She will be very happy to assist her.

New Jersey Singles is responding to a complaint submitted by Mr. [redacted]  It will be evident from our response that Mr. [redacted] has been receiving the service that he has contracted for.  We would like to continue to work with him to help him find his ‘special someone’ and feel that...

with feedback and open lines of communication, this can be accomplished.   Mr. [redacted] went in to our Hackensack, NJ office on 6/24/2015, and after an in-depth meeting with our Counselor, Joyce, he decided to become a Member of New Jersey Singles.  On 6/25 we called Mr. [redacted] to welcome him and we e-mailed a welcome letter as well.   When the first introduction was sent to Mr. [redacted], he did not want to meet her because of her religion.  When Mr. [redacted] became a Member, he signed a profile card outlining his preferences.  On this card it stated that he would date other religions and nothing was mentioned about his not wanting to date someone that is [redacted].  This is not a problem and Mr. [redacted]’s preferences were changed, but there was no way for us to know prior to this.   The next introduction, Ashley, was a great match for Mr. [redacted].  After speaking to her on the phone, he decided not to meet her.  According to paragraph 3b of the Membership Agreement, which was initialed and signed by Mr. [redacted], indicating that he read and agreed with the terms, “An introduction counts against the Membership once the member receives the name and contact information of another member, whether orally or in writing.”    Mr. [redacted] did not meet his next introduction stating that she was outside of his preferences.  According to paragraph 3c of the Membership Agreement, “Preferences are used as a guideline for Membership services when seeking potential introductions.  As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member’s preferences at any given time.”  Additionally, Mr. [redacted] read and signed an Addendum in which paragraph 5 states, “My signature below verifies that I understand that my preferences are “preferences” and not “requirements.”  If at any time New Jersey Singles in unable to select an introduction who fulfills all of my preferences, New Jersey Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences I indicated in my profile.”  The introduction was 1 year older than he preferred since the age range he requested was 25-32.  The feedback given by Mr. [redacted] regarding this referral said that the match was excellent as far as personality and he said they were keeping in touch.   The next introduction told Mr. [redacted] that she was in a relationship.  This is something we cannot know unless the Member tells us.  We are sorry that happened and we have replaced that introduction.  As Mr. [redacted] noted in his statement to the Revdex.com, he met the next introduction and said, “she was a good match but I wasn’t attracted to her.”  Chemistry is the one thing we cannot predict but always strive for.  In fact, Mr. [redacted] went out with this referral twice.   Per paragraph 4a of the Membership Agreement, initialed by Mr. [redacted], EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT.  New Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.”  Additionally, the credit card receipt, signed by Mr. [redacted] stated, “NO REFUNDS OR EXCHANGES”.   Before leaving the Hackensack office, Mr. [redacted] completed and signed an “Interview Quality Questionnaire”.  He answered “Yes” to questions 7 and 8 asking if he was given adequate time to read and understand the Membership Agreement and also if the provisions regarding cancellation and non refundable fees were explained sufficiently to him.  Mr. [redacted] answered “No” to question 9 when asked if his counselor failed to explain any aspect of the membership.   In conclusion, Mr. [redacted] is well aware that there are no refunds, nor is one warranted.  We have been working with him to help him find that someone special and will continue to do so. In his statement to the Revdex.com, Mr. [redacted] wrote, “I know I can’t get refund because of the contract I signed but I want to get 4 qualiifed introduction that I paid for.”  New Jersey Singles will be glad to continue with Mr. [redacted]’s Membership and we would be happy to offer him the 3 (three) remaining  introductions.  We request that he contact Susin, the Manager of the Member Services Department to resume and fine-tune his Membership.

5pt;"> 
We received complaint [redacted] dated 2/10/14, from [redacted] on 2/19/14. New Jersey Singles is very sorry to hear that she is unhappy with her membership and would like to see if we could rectify the situation.
It is evident from reviewing Ms. [redacted]'s file that a lot of work has been done to help her find her ’special someone’. As she states, the signed membership agreement is for five (5) introductions. Thus far we have sent Ms. [redacted] six introductions. Per paragraph 3b of the agreement which was initialed, read and signed by Ms. [redacted] indicating she understood and agreed with the terms, "For the purposes of this agreement, an introduction is made when New Jersey Singles provides you, the Member, with a name and telephone number of another member.” It also states, "An introduction caunts against the Membership once the member receives the name and contact information of another member, whether orally or in writing. You, the Member, acknowledge that New Jersey Singles is an introduction service and in no way guarantees that chemistry will result from an introduction, nor any specific outcome from an introduction (i.e. dating, relationships or marriage)". In essence, we could say that all six referrals would come as introductions, but we wouldn't do that. Ms. [redacted] actually met three of the gentlemen in person and we agreed to replace One of them. Ms. [redacted] spoke to her fourth referral on the telephone for over one hour and she decided not to meet him. We feel that conversations on the telephone should be brief and plans should be made to meet in person as that is when you can really determine if there is a connection. In this case, since it was a one-time occurrence, we will be glad to replace this referral as well.
The fifth referral, [redacted] did not call Ms. [redacted] and we can only apologize and move on. We feel terrible that this happened and have recently found out that he Was having computer problems and never received the referral. Of course we replaced this referral as well.
The most recent referral, [redacted], was sent out 2/6/14. By 2/10/14 we had already received Ms. [redacted]'s feedback saying that she called him and did not get an answer. We give the gentlemen 7-10 days to reach out to their referrals since people are busy. Ms. [redacted] sent in this feedback way too prematurely.
Ms. [redacted]’s referrals have been sent to her in a timely fashion according to the terms of the agreement. Per paragraph 3b of the membership agreement, "Introductions are generally provided at a rate of approximately one to two per eight week period. However, as introductions are provided on an AS AVAILABLE basis, the rate of provided introductions may vary with each individual member.” We want Ms. [redacted] to be happy and with patience and feedback we hope to achieve that goal.
In the complaint, Ms. [redacted] is requesting 3 more referrals that are well screened. We would like to offer the following in good faith. While we do screen the gentlemen, as she was screened when she joined, we will agree to contact the remaining referrals prior to sending the match to help insure that they are available to call her. New Jersey Singles would like to hear
from Ms. [redacted] again regarding the last referral since the feedback was sent so soon after she received it. It is possible that they have met since that time and we would like to know if that is
the case. We will agree to replace that referral if he did not call and add two more if he did.
New Jersey Singles would really like this membership to work for Ms. [redacted]. We have the same goals and would like her to have a successful membership. The member services department will wait to hear from Ms. [redacted] when she is ready to resume her membership.

New Jersey Singles is responding to the complaint filed by[redacted] who is unhappy with the Service.  We are truly sorry that she feels that wayand we would like to turn this experience around for her.  New Jersey Singles has been working to help[redacted]...

[redacted] find her ‘special someone’. [redacted] went in to our Bridgewater, NJ office on7/7/2012, and after an in-depth meeting with our Counselor, [redacted], she decidedto become a Member of New Jersey Singles. On 7/10 we placed a ‘welcome’ call to [redacted] and the firstintroduction went out to her on 7/11. Under the Membership Agreement that was initialed and signed by Ms.[redacted] indicating that she read, understood and agreed with the terms, shewould be provided with 5 (five) introductions.  After reviewing [redacted]’s Membership, the actual numberof introductions that were sent to her is 19. That does not count the numerous introductions that we called her todiscuss and she declined.  New JerseySingles has bent over backwards to help [redacted].  By calling her prior to sending her areferral, she was actually getting the benefits of a feature called ‘selectivescreening’ that is included in bigger Memberships that cost a lot more moneythan the Introductory Membership that she selected.  Paragraph 3a of the Membership Agreement clearlystates, “This Membership does not include SELECTIVE SCREENING.  A Member with the Selective Screening optionwill be contacted via telephone by Membership Services with potentialintroductions.  At that time the membermay accept or decline such introduction.” Although [redacted] did not pay for Selective Screening we often calledfor her approval because we wanted to make her happy. The Membership Agreement outlines the terms of theMembership and there were many times that [redacted] disregarded these termseven though she signed the Agreement. [redacted] told one gentleman that she was no longer a Member anddidn’t know why he was matched with someone who wasn’t a part of theprogram.  Another gentleman called her 3(three times) and left messages, and did not get a call back from [redacted].  On the other hand, we do acknowledge thatthere were a few times when the gentleman did not call [redacted].  We are very sorry that happened and can onlyapologize and move on. Unfortunately we cannot control everything, although wewish we could.  Making contact is soimportant that there is a clause in the Membership Agreement, paragraph 3dregarding this.  “Upon receipt of anygiven introduction, each member must make his/her best effort to meet eachintroduction in person.  Two of Us (ourformer name), reserves the right to suspend the membership of any member whofails to respond to any attempted contact by any introduction.”   Per paragraph 3b, “For the purposes of this agreement, anintroduction is made when Two of Us provides you, the Member, with a name andtelephone number of another member.” It goes on to say, “An introduction countsagainst the Membership once the member receives the name and contactinformation of another member, whether orally or in writing.  You, the Member acknowledge that Two of Us isan introduction service and, in no way, guarantees that chemistry will resultfrom an introduction, nor any specific outcome from an introduction (i.e.dating, relationships or marriage).  NewJersey Singles thus, could count ALL 19 introductions that were sent to Ms.[redacted] and her Membership would have been done a long time ago.  The fact is that we replaced the referralsthat did not result in meetings, although, per the Membership Agreement, we didnot have to do so.   Although [redacted] did call the office to discuss herintroductions, we actually require that feedback be emailed to the MemberServices Department.  Per paragraph 3f,“You, the Member are required to provide written feedback within10 businessdays of the receipt of each Introduction. Written feedback is required and essential to the performance of thisagreement.”  According to the Agreement,we could have suspended [redacted]’s Membership for lack of written feedbackbut we did not do so.  We have not receivedher feedback in writing on any of the 19 referrals that were sent to her.  Per paragraph 4a of the Membership Agreement, initialed by[redacted], “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT.  Two of Us does notgrant refunds or accept cancellations of any kind unless otherwise stated inthis agreement.”  Additionally, thecredit card receipt, signed by [redacted] states, “NO REFUNDS”.  We have been working very diligently with [redacted] tohave this Membership work for her. Frankly, we were very surprised to receive this complaint after all thatwe have done to help her.  Technically[redacted]’s Membership is done since she has met 5 (five) introductions.  We still want her to succeed and would liketo add 1 (one) more introduction to replace a gentleman who after meeting, shefelt was too heavy and balding.   At one point we even changed [redacted]’sMatchmaker, at her request, in an attempt to make her happy. It is evident that New Jersey Singles has been workingdiligently to help Ms.[redacted] find her ‘special someone’ per the terms of theMembership Agreement.  We continue to beready and eager to work with her and would like to move on to the lastintroduction.  When she is ready toresume her Membership, we ask that [redacted] call [redacted] and speak tothe Manager[redacted], who will be happy to assist her.

New JerseySingles is responding to the Revdex.com complaint filed by [redacted]  New Jersey Singles has indeed been providingthe services contracted for by [redacted] per the terms of the MembershipAgreement. [redacted] went in to our Lawrenceville, NJ...

office on 10/23/2014 and after anin-depth meeting with our Counselor, [redacted], she decided to become a Member ofNew Jersey Singles.  She paid the $1500by splitting the amount on two different credit cards, each for $750.  In her statement, [redacted] refers to theCounselor as a “high pressured salesgirl”. In all due respect, New Jersey Singles does not operate that way and Iknow that [redacted], having been with the company for many years, was only trying tohelp [redacted] attain her relationship goals.  She does not pressure anyone; she screens andqualifies them, gets to know them and ultimately discusses what it is they arelooking for. There is an Interview Quality Questionnaire that [redacted]filled out at the end of her appointment that will further show that this wasnot a high pressured situation.  Question1 asks, “Did you enjoy our interview?”, and she responded by checking off a boxthat said “yes”.  Question 3 is, “Wereyou comfortable speaking with your enrollment counselor?” and [redacted]answered with, “yes”.  After [redacted] responded to 10 questions, she was asked “Overall, how would you rateyour counselor’s level of professionalism?” and she responded by circling “10”,which is the best possible score on a scale of 1-10!  Underneath that is a space reserved for Commentsif the person wishes to add anything and [redacted] wrote in, of her ownfree will, “Very comfortable talking to [redacted]”. Again, this does not sound like she was feeling pressure at all.  To the contrary, it sounds like she had anenjoyable meeting with [redacted].  It is ourunderstanding that the feeling was mutual.  Per [redacted] is a lovely woman andshe liked her very much.Perparagraph 4a of the Membership Agreement, which was initialed and signed by [redacted] indicating that she read and agreed with the terms, “EXCEPT WHAT ISOTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT.  New Jersey Singles  does not grant refunds or accept cancellationsof any kind, unless otherwise stated in this agreement.  Additionally, the credit card receipt signedby [redacted] indicates, “NO REFUND”. Paragraph 2of the Membership Agreement, initialed by [redacted] states, “Included inthe purchase price of this contract is a $1000.00 processing fee.  The processing fee includes the services NewJersey Singles provides for the initial member interview, member testing, background checks and overall evaluation and screening for New Jersey Singlesmembership eligibility.”  [redacted]’sentire membership fee was $1500.00, which is just $500 when you subtract theprocessing fee.  Afterreviewing [redacted]’s file, it is evident by our notes, that she did speakto the Member Services Department on several occasions and that her phone callswere returned.[redacted] first referral, [redacted] was sent to her 10/30/2014. They met and [redacted] gave feedback stating that she liked that he was Christian, close indistance and made good conversation.  Inaddition they had many things in common such as baking, theater, movies, daytrips, dining out and more.  They werealso both open to new things.  [redacted]felt that he was too laid back and stocky. That is the exact reason that we require feedback from the Members, thatway we can fine-tune and utilize the information going forward with future introductions.The Member Services Department is available for [redacted] to call todiscuss her feedback as well.The nextreferral, [redacted] sent 11/21/2014, did not call [redacted].  We will surely look into that, but for now,we can only apologize and move on.  Ofcourse, this referral will be replaced.    Recently,another introduction was sent to [redacted]. We are awaiting her feedback as is required per paragraph 3f of theMembership Agreement. TheMembership Agreement was reviewed with [redacted] before she left theLawrenceville office.  She was well awareof the no refund clause in this Agreement and even indicated that when she completedand signed the Interview Quality Questionnaire. Question 7 was, “Were you given adequate time to read and understandyour membership agreement?” and her answer was “yes”.  [redacted] also responded to questionnumber 8 with a “yes”, when asked if she was sufficiently explained the cancellationand non-refundable clause.   New JerseySingles would really like to work with [redacted] to help her succeed in hersearch for her ‘special someone’.  Clearlythere is no refund due, as evidenced herein, [redacted] has been serviced accordingto the terms of the Membership Agreement.  We are waiting for [redacted]’s feedback onthe last introduction and ask that she call [redacted] the Manager of the MemberServices Department when she is ready to move on.  We understand that [redacted] will behaving surgery at the end of January and she agreed to keep us posted as to thedate so we can give her the time she needs to recuperate before getting hernext introduction.  New Jersey Singleswishes her well.

Complaint: [redacted]
I am rejecting this response because: Although, I do agree with New Jersey Singles that this situation is not able to be resolved. I do feel that my life could have possibly been in danger. Therefore, I will proceed with filing a complaint with the State of New Jersey Courts.
Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: New Jersey Singles  has displayed their lack of being a professional institution just by using the wrong ID number and name Ms. [redacted]. Now I am aware that another individual is not satisfied with this service. In response to my mother's illness and passing, it is not of their business. I did I fact inform New Jersey Singles of her illness.I am vehemently refuting the language inwhich Maria stated I used. She was snickering probably, she couldn't believe the situation. I called Susin the next day, not the other way around. Susin, the manager, never reached out to me.New Jersey Singles have placed me in danger with the man who wanted to take my picture. I refuse his request & left the establishment. However, do I know what he did as I walked away? I have given New Jerset Singles chances again and again. Yet, I refuse to engage with a company that doesn't have any regard for my safety & peace of mind.
Regards,
 [redacted]

New Jersey
Singles received complaint #[redacted] regarding [redacted].  We are very sorry that she is unhappy after
becoming a Member of our Service on 8/16/2014. 
It is our desire to provide her with the highest level of service in her
/>
quest to find her ‘special someone’.
Ms. [redacted]
stated in her complaint that she has, “no idea how they got my phone number.” And
then states “I believe there is something very wrong with pulling my name from
the internet”.  New Jersey Singles is an
excellent service and is extremely reputable. 
We would NEVER call someone without them initially reaching out to
us.  We do not do what is called “cold
calling”, EVER.  Ms. [redacted] filled
out a questionnaire on line and she included her name, written as [redacted]
[redacted], age, phone number, occupation, income range, marital status, the town
she lives in as well as the zip code and her email address. It was this inquiry
generated by Ms. [redacted] that prompted one of our representatives to call her.  She could have told them on the phone that
she was not interested, yet she not only spoke to them but set an appointment
to come in to our office.  She could have
canceled the appointment, yet she did not do so.
Ms. [redacted]
went into our [redacted], NJ office on 8/16/2014 and after an in-depth meeting
with [redacted], she decided to become a Member of New Jersey Singles.  At that time she supplied her credit card to
pay for the service and when there was an issue with her card, she herself contacted
the credit card company, while still in the office, to rectify the
situation.  This took quite some time,
indicating a determination to make it work so that she could join the Service.  If Ms. [redacted] was not interested, she could
have said so and left at any time.  No
one was  holding her captive.  Yet, even after encountering an issue with
the credit card, she took the time to straighten things out so that she could
become a Member.
Before
leaving the [redacted] office, Ms. [redacted] completed and signed an “Interview
Quality Questionnaire”.  Question number
7 was, “Were you given adequate time to read and understand your membership
agreement?” and her answer was “yes”. 
Clearly she understood question number 8 when she responded “yes” to the
question asking if she was sufficiently explained the cancellation and
non-refundable clause.  Ms. [redacted] even
gave three reasons that she became a member of New Jersey Singles.  They were, “find a nice man”, “frustrated
with online dating” and “safety of background check”.  These were all written in her own words in her
own handwriting.  Does this sound like
someone that was coerced?  
As Ms.
[redacted] indicated in her complaint, the matchmaker called to ‘welcome’ her and
let her know that she would receive her first ‘match’ within approximately two
(2) weeks.  Per paragraph 3b of the
Membership Agreement, “You, the Member, will be provided with 10
introductions under this agreement.  The
first introduction is generally provided within 1-4 weeks.”   We were certainly working within the
guidelines of this Agreement.  As Ms.
[redacted] indicated in the complaint, “I said no thanks, I had my lawyer send a
letter…”.  At this point, and at her
request, we held off on moving forward with her ‘matches’ until we resolved the
situation. Per paragraph 10 of the Membership Agreement, “Should there ever
become a time when you, the Member, dispute any portion of your membership
and/or request a refund of your membership fee, New Jersey Singles reserves the
right to suspend your membership until the dispute is properly resolved.”
Per
paragraph 4a of the Membership Agreement which was signed and initialed in
several places by Ms. [redacted], indicating that she read and agreed with the
terms, ‘EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND
THIS AGREEMENT.  New Jersey Singles does
not grant refunds or accept cancellations of any kind, unless otherwise stated
in this agreement.”  The credit card
receipts signed by Ms. [redacted] also indicates that there is “NO REFUND”.  Additionally, Ms. [redacted] was told that there
were no refunds or cancellations by [redacted], while she was still in the
office.  When she left the office, Ms.
[redacted] forgot to take her copy of the Membership Agreement, which she left on
the desk and [redacted] immediately called her to let her know.  Rather than turn around and come back, they
agreed that [redacted] would mail it to her.
New Jersey
Singles would really like to work with Ms. [redacted] to help her succeed in her
search to meet someone special.  We all
have the same goal and the Member Services Department is ready to provide the
quality service that Ms. [redacted] contracted for and is refusing.  She could be truly happy if she would give
this a chance.  When she is ready to move
on with the Membership, we ask that Ms. [redacted] contact, [redacted], the Member
Services Manager.