New Jersey Singles

New Jersey Singles did not yet respond to the complaint filed by Ms [redacted] The response that she received was not meant for Ms [redacted] and we are very sorry for the error We will however be responding before the due date Thank you for understanding

New JerseySingles received a complaint on 7/7/filed by [redacted] We are herein responding in the hopes ofresolving this issue and helping [redacted] find her ‘special someone’[redacted] came into the Bridgewater office on 10/9/12, and met with our counselor,*** After an in-depth screening process [redacted] became a member of New Jersey Singles The Membership Agreement that was initialedand signed by [redacted] indicating that she read and agreed with the terms,states that we will provide her with five (5) introductions We have provided [redacted] with fiveintroductions Per paragraph 3b of theAgreement, “For the purposes of this agreement, an introduction is made whenTwo of Us, (our name when she joined), provides you, the Member, with a nameand a telephone number of another member.” Since [redacted] only met with two gentlemen, as a courtesy we willreplace the other three referrals and thus she will still have three referralsremaining The feedback that [redacted] gave us on one of the referrals, [redacted] stated that he seemed nice, friendly, hard working, and honorable but he wasn’tvery lively She went on to say that shewould have seen him again indicating to us that she was not unhappy with thisreferralUnfortunately he did not call [redacted] again, which is of course,out of our control With her feedback,we will fine-tune and continue to search for the ‘right’ guy After all, there are still three moregentlemen for [redacted] to meet and we would like her to be happy.To address [redacted] ’s complaint that this is not like buying a car, this is a serviceand New Jersey Singles has been servicing her according to the terms of theAgreementShe was well aware of the policies since she read and signed the Agreementon the day she came into our office Perparagraph 4a, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT Two of Us doesnot grant refunds or accept cancellations of any kind, unless otherwise statedin this agreement.” In addition, thecredit card receipt that was signed by [redacted] states, “All Sales Final”and “NO REFUNDS”[redacted] states that she did not get return phone callsNew Jersey Singles prides ourselves with excellent customerservice It is never our intention tonot return calls In the future if Ms[redacted] is unhappy with the service we welcome her to contact ***, who is theManager of the Member Services Department and she will be glad to help her.To respondto [redacted] ’s allegation that NewJersey Singles does not have a sufficient pool of people or that we find her “unmatchable”,neither is the caseWe would like to work with [redacted] with the commongoal of making her happy that she joined New Jersey Singles We have herein offered to replace threereferrals leaving her with a total of three more introductions Since we do not have written feedback on thelast referral, ***, as is required in the Membership Agreement in paragraph 3f,we have no way to know if [redacted] met himWe are awaiting herfeedback If they did meet then ofcourse this would count as referral number three When **[redacted] is ready to resume her membership, we ask that she send the feedback onthe last gentleman and call [redacted] the Manager of Member Services to let herknow New Jersey Singles looks forwardto working with [redacted] in the futureWe truly feel that this Membership could work for her

New Jersey Singles is responding to the complaint filed by [redacted] who is unhappy with the Service We are truly sorry that she feels that wayand we would like to turn this experience around for her New Jersey Singles has been working to help*** [redacted] find her ‘special someone’ [redacted] went in to our Bridgewater, NJ office on7/7/2012, and after an in-depth meeting with our Counselor, ***, she decidedto become a Member of New Jersey SinglesOn 7/we placed a ‘welcome’ call to [redacted] and the firstintroduction went out to her on 7/Under the Membership Agreement that was initialed and signed by Ms[redacted] indicating that she read, understood and agreed with the terms, shewould be provided with (five) introductions After reviewing [redacted] ’s Membership, the actual numberof introductions that were sent to her is That does not count the numerous introductions that we called her todiscuss and she declined New JerseySingles has bent over backwards to help [redacted] By calling her prior to sending her areferral, she was actually getting the benefits of a feature called ‘selectivescreening’ that is included in bigger Memberships that cost a lot more moneythan the Introductory Membership that she selected Paragraph 3a of the Membership Agreement clearlystates, “This Membership does not include SELECTIVE SCREENING A Member with the Selective Screening optionwill be contacted via telephone by Membership Services with potentialintroductions At that time the membermay accept or decline such introduction.” Although [redacted] did not pay for Selective Screening we often calledfor her approval because we wanted to make her happyThe Membership Agreement outlines the terms of theMembership and there were many times that [redacted] disregarded these termseven though she signed the Agreement [redacted] told one gentleman that she was no longer a Member anddidn’t know why he was matched with someone who wasn’t a part of theprogram Another gentleman called her 3(three times) and left messages, and did not get a call back from [redacted] On the other hand, we do acknowledge thatthere were a few times when the gentleman did not call [redacted] We are very sorry that happened and can onlyapologize and move onUnfortunately we cannot control everything, although wewish we could Making contact is soimportant that there is a clause in the Membership Agreement, paragraph 3dregarding this “Upon receipt of anygiven introduction, each member must make his/her best effort to meet eachintroduction in person Two of Us (ourformer name), reserves the right to suspend the membership of any member whofails to respond to any attempted contact by any introduction.” Per paragraph 3b, “For the purposes of this agreement, anintroduction is made when Two of Us provides you, the Member, with a name andtelephone number of another member.” It goes on to say, “An introduction countsagainst the Membership once the member receives the name and contactinformation of another member, whether orally or in writing You, the Member acknowledge that Two of Us isan introduction service and, in no way, guarantees that chemistry will resultfrom an introduction, nor any specific outcome from an introduction (i.e.dating, relationships or marriage) NewJersey Singles thus, could count ALL introductions that were sent to Ms[redacted] and her Membership would have been done a long time ago The fact is that we replaced the referralsthat did not result in meetings, although, per the Membership Agreement, we didnot have to do so Although [redacted] did call the office to discuss herintroductions, we actually require that feedback be emailed to the MemberServices Department Per paragraph 3f,“You, the Member are required to provide written feedback withinbusinessdays of the receipt of each IntroductionWritten feedback is required and essential to the performance of thisagreement.” According to the Agreement,we could have suspended [redacted] ’s Membership for lack of written feedbackbut we did not do so We have not receivedher feedback in writing on any of the referrals that were sent to her Per paragraph 4a of the Membership Agreement, initialed by [redacted] , “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT Two of Us does notgrant refunds or accept cancellations of any kind unless otherwise stated inthis agreement.” Additionally, thecredit card receipt, signed by [redacted] states, “NO REFUNDS” We have been working very diligently with [redacted] tohave this Membership work for herFrankly, we were very surprised to receive this complaint after all thatwe have done to help her Technically [redacted] ’s Membership is done since she has met (five) introductions We still want her to succeed and would liketo add (one) more introduction to replace a gentleman who after meeting, shefelt was too heavy and balding At one point we even changed [redacted] ’sMatchmaker, at her request, in an attempt to make her happyIt is evident that New Jersey Singles has been workingdiligently to help Ms[redacted] find her ‘special someone’ per the terms of theMembership Agreement We continue to beready and eager to work with her and would like to move on to the lastintroduction When she is ready toresume her Membership, we ask that [redacted] call [redacted] and speak tothe Manager [redacted] ***, who will be happy to assist her

New Jersey Singles is responding to the complaint from *** ***. We feel that withcontinued feedback and open lines of communication with us, this Membershipcould work for her and we would like to make that happen. *** *** states that she was told that the backgroundchecks
take two weeks. This is not thecase, background checks are done immediately upon someone becoming a Member sothat the processing can be completed and they could be welcomed and matched Just to be clear, we are referring to acriminal background check. On 12/3/2014, *** *** went in to our Colts Neck, NJ officeand after an in-depth meeting with our Counselor, Lauren, she decided to becomea Member of New Jersey Singles. Wewelcomed *** *** by telephone on 12/4. New Jersey Singles does not do credit checks but we do fillout a ‘qualification’ sheet that entails asking detailed questions regardingtheir finances. On completion, theperspective Member signs it, which means that they are declaring thateverything they told us is true. What weare looking for is that the person be financially stable. *** *** would have gone through thissame procedure. *** *** is claimingthat her first introduction told her that he was in debt and was liquidatinghis business. Although this informationis extremely confidential, we will say that on examining this gentleman’s‘qualification’ sheet, he was financially stable when he joined. Perhaps, since he is in his mid seventies, heis liquidating his business for retirement purposes. The second introduction, *** *** is claiming, has hadlegal issues. New Jersey Singles cannotherein discuss this gentleman’s situation due to confidentiality. *** *** told us that she did her ownbackground check on this gentleman and that she believed that people do changein life. *** *** gave feedback thatshe liked him, that he was intelligent, well spoken and that they had a lot incommon. Even after doing the backgroundcheck, *** *** continued to date this gentleman. Had she told us of her concerns prior tomeeting this gentleman, we would have replaced this introduction withoutquestion. Although they did ‘date’several times, in good faith, we will be glad to add another introduction toreplace it. Per paragraph 4a of the Membership Agreement, initialed andsigned by *** ***, indicating that she read and agreed with the terms,“EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THISAGREEMENT. New Jersey Singles does notgrant refunds or accept cancellations of any kind, unless otherwise stated inthis agreement.” Additionally, thecredit card receipts state, “NO REFUND”. Before leaving the Colts Neck office, *** *** completedand signed an “Interview Quality Questionnaire”. She answered “Yes” to questions and 8asking if she was given adequate time to read and understand the MembershipAgreement and also if the provisions regarding cancellation and non-refundablefees were explained sufficiently to her. *** *** answered “No” to question when asked if her counselorfailed to explain any aspect of the membership As you can see, *** *** was well aware ofthe cancellation policy. In the interest of resolving this complaint, New JerseySingles has agreed to replace one of the introductions that *** *** haddated. The third gentleman was a great‘match’ for *** *** but they decided not to meet because he lived in herdevelopment. We will also agree toreplace that introductionTherefore, of the three introductions that were sentto *** ***, we are replacing two of them so she still has four referralsremaining of the five to be provided per the Membership Agreement. We feel that together we could work towardsour mutual goal, which is for *** *** to meet her ‘special someone’. When she is ready to resume her Membership,we suggest that *** *** call Susin, the Manager of the Member ServicesDepartment. She will be very happy toassist her

New Jersey Singles is responding to the complaint from *** ***. We feel that withcontinued feedback and open lines of communication with us, this Membershipcould work for her and we would like to make that happen. ***
*** states that she was told that the backgroundchecks take two weeks. This is not thecase, background checks are done immediately upon someone becoming a Member sothat the processing can be completed and they could be welcomed and matched Just to be clear, we are referring to acriminal background check. On 12/3/2014, *** *** went in to our Colts Neck, NJ officeand after an in-depth meeting with our Counselor, Lauren, she decided to becomea Member of New Jersey Singles. Wewelcomed *** *** by telephone on 12/4. New Jersey Singles does not do credit checks but we do fillout a ‘qualification’ sheet that entails asking detailed questions regardingtheir finances. On completion, theperspective Member signs it, which means that they are declaring thateverything they told us is true. What weare looking for is that the person be financially stable. *** *** would have gone through thissame procedure. *** *** is claimingthat her first introduction told her that he was in debt and was liquidatinghis business. Although this informationis extremely confidential, we will say that on examining this gentleman’s‘qualification’ sheet, he was financially stable when he joined. Perhaps, since he is in his mid seventies, heis liquidating his business for retirement purposes. The second introduction, *** *** is claiming, has hadlegal issues. New Jersey Singles cannotherein discuss this gentleman’s situation due to confidentiality. *** *** told us that she did her ownbackground check on this gentleman and that she believed that people do changein life. *** *** gave feedback thatshe liked him, that he was intelligent, well spoken and that they had a lot incommon. Even after doing the backgroundcheck, *** *** continued to date this gentleman. Had she told us of her concerns prior tomeeting this gentleman, we would have replaced this introduction withoutquestion. Although they did ‘date’several times, in good faith, we will be glad to add another introduction toreplace it. Per paragraph 4a of the Membership Agreement, initialed andsigned by *** ***, indicating that she read and agreed with the terms,“EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THISAGREEMENT. New Jersey Singles does notgrant refunds or accept cancellations of any kind, unless otherwise stated inthis agreement.” Additionally, thecredit card receipts state, “NO REFUND”. Before leaving the Colts Neck office, *** *** completedand signed an “Interview Quality Questionnaire”. She answered “Yes” to questions and 8asking if she was given adequate time to read and understand the MembershipAgreement and also if the provisions regarding cancellation and non-refundablefees were explained sufficiently to her. *** *** answered “No” to question when asked if her counselorfailed to explain any aspect of the membership As you can see, *** *** was well aware ofthe cancellation policy. In the interest of resolving this complaint, New JerseySingles has agreed to replace one of the introductions that *** *** haddated. The third gentleman was a great‘match’ for *** *** but they decided not to meet because he lived in herdevelopment. We will also agree toreplace that introductionTherefore, of the three introductions that were sentto *** ***, we are replacing two of them so she still has four referralsremaining of the five to be provided per the Membership Agreement. We feel that together we could work towardsour mutual goal, which is for *** *** to meet her ‘special someone’. When she is ready to resume her Membership,we suggest that *** *** call Susin, the Manager of the Member ServicesDepartment. She will be very happy toassist her

New Jersey Singles is again responding to Ms***’srejection of our response. It is evidentthat we are still trying to work with her to turn her Membership around but weare not able to do so if she is not willing to have a discussion with us. While we can go back and forth like this forever, the truthof the matter is that the Membership that Ms*** contracted for was tomeet introductions and she was sent and met 6. Therefore, her Membership has contractually beencompleted. We suggest that Ms***discuss her Membership with Susin, calmly. After going over what has transpired, it is possible that Susin wouldadd another referral or two to replace some of the introductions, if she feelsit is warranted. New Jersey Singles wouldlike Ms*** to be a happy member and we are willing to work this out butshe needs to reach out Susin to resolve this dispute. Ms*** states that she was placed in danger by beingmatched with a man that wanted to take her picture. Although we don’t know his reason for wantingto take her picture, what we do know is that every person is very thoroughlyscreened in person before being accepted for a Membership with New JerseySingles. We have never had a problemwith our Members’ behavior and this gentleman has never before received anynegative feedback. If she felt like shewas in danger, we apologize that she felt that way. New Jersey Singles would like to resolve this dispute withMs*** and as we stated in our prior responses, she was well aware thatthere were no refunds. Ms***initialed and signed the Membership Agreement, indicating that she read andagreed with the terms. Susin, the MemberServices Manager, did attempt to work things out with her, but Ms***hung up the phone on her. If Ms***thinks about it, what we are offering makes sense, she has more to gain than tolose. We encourage Ms*** to callSusin to work this out, she will be more than happy to help

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are
herein responding to a complaint that we received from our member ***
*** because she is not happy with the service. New Jersey Singles takes every complaint very
seriously, and we would like to rectify this situation.
***
***
joined our service 10/4/She has been sent three referrals and although she
feels that there was no matchmaking involved, that is just not the case. The first referral sent 10/14/13, for
instance is a great guy, professional, financially secure, very fit, sweet,
soft spoken, caring and a gentleman. He
has many more great qualities as well.
This referral fit *** ***’s criteria regarding age, height, race,
religion, marital status and more. They
both have two children and coincidently both have two sons. According to their matching profiles that
were completed when they came into our office to join they both like country
music, movies, photography, dining out and they both have a passion for
dancingWhen we are selecting a match for someone we are not looking for a
‘clone’ As I have mentioned there are
so many variables that are consideredAfter they met, *** *** told us
that she thought he was very nice. She
said she wants a man “preferably from Trinidad or another island”. According to paragraph of the Addendum
which was signed by *** ***, “My signature below verifies that I
understand that my preferences are “preferences” and not “requirements.” If at any time New Jersey Singles is unable
to select an introduction who fulfills all of my preferences, New Jersey
Singles will select an introduction who is compatible with my preferences but
who may not meet all of the preferences I indicated in my profile.” By *** *** signing this, it indicates
that she read, understood and agreed to the terms. The same sentiment is outlined in the
Membership Agreement in paragraph 3c, which was also initialed and signed by
*** ***
The second
referral was sent to *** *** 11/6/and although they spoke on the phone,
she decided not to meet himHad they met there may have been a connection. In her complaint, *** *** mentions that
we did not make contact with her from November to January 2014. We received her feedback regarding the second
referral 11/18/and began the process of searching for her next ‘match’. Per paragraph 3b of the Membership Agreement,
“Introductions are generally provided at a rate of approximately one to two per
eight-week period. However, as
introductions are provided on an AS-AVAILABLE basis, the rate of provided
introductions may vary with each individual member.” With this said, it is evident that referrals
were provided in a timely fashion. The
third referral, another great guy, was sent to *** *** 1/30/14. We are awaiting her feedback on this
referral. We do not know if they met or
even spoke
The
Membership Agreement which was read, initialed and signed by *** ***
indicates a firm no refund policy.
According to paragraph 4a., “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN,
THERE IS NO RIGHT TO RESCIND THIS AGREEMENT.
New Jersey Singles does not grant refunds or accept cancellations of any
kind, unless otherwise stated in this agreement.” Additionally, the credit card receipt, signed
by *** ***, indicates, “ALL SALES FINAL NO REFUND OR EXCHANGES”
In
conclusion, *** *** is getting precisely what was promised. With fine tuning and open lines of
communication with the member services department we can continue to help her
find her ‘special someone’. This is our
goal for her. We would like to turn this
around and work together to make this work.
I would like to suggest that when she is ready to resume her membership,
that *** *** call the manager of the Member Services Department, ***, to
review her file. New Jersey Singles will
be looking forward to working with her and await her call

Complaint: ***
I am rejecting this response because:This response is outrageousIn it they state that they have been working with me to find that special someoneIn fact, they have been doing NOTHING!! NJ Singles cannot refuse to provide refunds when they are in clear violation of the contractThey are being paid to provide compatible matchesI was on the date with the first gentlemanThrough conversation, where he discussed that he dealt drugs out of an ice cream truck while in college during the sixties, it was obvious this gentleman was not one year out of the age range but AT LEAST In addition, while he was pleasant, he refused to discuss his job, chossing instead to discuss his use of recreational drugs throughout the entire date, showing no intersest in discussing his interests, what he is looking for in a woman, nothingI do not believe it is at all outrageous to suggest he is not in fact a true member of NJ Singles, given his unwillingness to discuss any of the topics typically discussed on a first dateThe second match, a clear reaction to my complaint to ***, was worse
As stated, during my initial meeting I was assured there were thousands of matches that met my criteria, however, in six months I have received only these two, extremely incompatible matchesNJ Singles cannot just put "NO Refunds" on a document and then refuse to provide a refund once they have failed to provide the services for which they have been paidI do not wish to work with NJ Singles as I have no trust in them or their ability to make a proper matchIn addition, I do not appreciate the insinuation that I, a paying customerdid not in fact make a call to the officesI did call the offices, the fact that they lack customer service and maintain poor records should not be my problemI have given this organization six months to make this right and they have done nothing, no contact, no return calls, no interest in providing a better match after the first two failedNJ Singles can tell us how they have been in the business for years however it is obvious that the business model is failing yet they continue to take money from lonely, unsuspecting people
Frankly the tone of their email and their complete lack of humility after their obvious failure to meet their obligations is a clear indication that this organization cares nothing for the people they are supposed to be assisting and care only about collecting their fees
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was received in a very unprofessional manner after paying such a large sum of money for this serviceI was hung up on twice and went back to discuss my displeasure with ***l who made this service sound so
invitingI then began searching this company and quickly became aware of over separate consumer complaints filed against the company either in it's current name or that of the Parent Company, *** ***
In addition to their response, I never spoke to a ***, I don't want anything to do with this serviceI think think it is a scam, and they take advantage of older lonely people and ask for way too much money for
what they promise to giveI regret signing any contract with this service and hope this letter goes public for all others thinking of interviewing for NJ Singles.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This compliant is not accurate and does not depict what actually transpired My primary compliant has nothing to do with their service in providing the matches (although this is lacking as well) it has to do with the quality of the matches ( and the fact that there were misrepresentations on of matches) and the quality of their database (match was recycled) Furthermore as explained to the matching folks and *** from Hackensack, it wasn't that he was a mechanic that I was concern is that his profile misrepresented him as an 'engineer' When I did a quick google search it revealed mechanic on google Additionally if *** feels so strongly about this, why didn't she call me to explain the dfferencecs in Sept but waited until the third time I was asking for my money to actually have a conversation?I should have never signed that agreement as I have never signed something so restrictive in the past My gut told me this was not a reputable company (why would they need that type of agreement) but I was lured by the appeal of their representative of the quality of their matches and the fact the properly sell their Revdex.com rating (which is why I am coming to your organization first).Finally, if NJ Singles is a reputable firm who stand behind their quality, why not provide the refund and why not go into a business relationship without such a negative penalizing contract?I would also like to request to see the compliants from the other individuals filed with your organization Are they similar?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Issue of Returning phone calls: I am dealing with *** the manager, I believe, unless there are two different womenI am not saying she is not pleasant, but after at least four phone calls on my own initiative over many months and being told "i have your file, I am putting it on the top and will send you a match by this Friday and then having it repeatedly not happen, cannot mean you pride yourself on communication. it is not happeningThis was over , at least a four month periodNot acceptable.As for the last feedback you are waiting on, again, another fault of communication. You send me an introductionBut then *** called me and told me Never mind, disregard it. I have told that to you twiceBut I did go in and fill something out stating that I was under the impression, you made the introduction and the man wanted someone who was more localbut the introduction had come thorough to me. But you called and said never mindThis was last September 2013. Since then , I met man by the name of ***, from Wharton, who is ***Since my initial counselor , who no longer works with the company, was not very forthright and I had several discussions with *** regarding thisAlthough, not in writing, *** had given me extra introductions and the possibiity of pre-screening*** has been pleasant to deal with, but the follow through and communication is not happeningAs for people liking me or not, that is not the issue. you are not accountable for that. The process , however, you are.
Regards,*** *** ***

We have
reviewed *** *** response carefully and have concluded that our stand
remains unchanged. As stated in our
previous response, it has been determined that not only are no refunds given
per our signed written agreement, but neither is one warranted
I outlined
in our previous response that preferences are preferences and not
“requirements” per paragraph of the Addendum signed by *** ***I quoted
the Membership Agreement that was both initialed and signed by *** ***
indicating her agreement with the terms.
All three (3) gentlemen fit her criteria in ways that I outlined in the
last response. Although they were not from
Trinidad, they were Black men of the age range that *** *** requested,
46-As she does, two of the three men love to dance and although the third
gentleman did not include it among his interests listed, he did love music and
may enjoy dancing as well. These men
were great matches for *** *** in every other way. In addition to the Addendum, paragraph 3c of
the Membership Agreement states, “Preferences are used as a guideline for
Membership services when seeking potential introductions. As introductions are based on an AS-AVAILABLE
basis, introductions will be made that are as nearly compatible to a members
preferences at any given time. New
Jersey Singles, its agents and assigns do not represent the characteristics,
availability, quantity or demographic maof its membership base at any
time. You, the Member, acknowledge that
the membership base changes on a daily basis due to changes in membership
status, including, but not limited to new enrollments, expired memberships,
members becoming involved in relationships, members traveling and members
temporarily suspending their memberships.”
*** *** read, initialed and signed this Membership Agreement
indicating that she understood and agreed to the terms
Like ***
*** these men are not necessarily looking for marriage. When you get into a relationship, the couple
usually determines together where they want it to go
We would
like to continue to work together with *** *** to help her find what she
is looking for. New Jersey Singles has
provided service by the terms of the Membership Agreement. There is no refund due, but we can offer to
fulfill the remainder of the agreementWe will be happy to do so when she is
ready if she would call the Member Services Department

Complaint: ***
I am rejecting this response because:
The response here is exactly what my complaint refers to. My daing preference was actually feet inches tall and up to years old. I was convinced at my meeting to compromise to feet inches
tall. Which I did. I had no idea that the computher had feet inshes tall. In addition it was never explained to me that the computer or the contract stated the match can go outside the preferences because (as I said the original complaint) I would have specified my preferences differently at the intial meeting. In addition, I have called numerous times and stated in the online update njsingles provides what my preferences are but the company continues to try and convince me to go outside my preferences. The sales person also negotiated price with me in the office and I was told I had to sign that day. That left little time for me to review the contract and had I taken the time I would have seen that the contract stated it would go out side the preferences stated. This to me is a dishonest practice. I can tell you it was never reviewed with me that the search would go out side my preferencesAs far as age goes "48-58"
is absolutely incorrect. My preferences were 48- and again I was conviced to step outsie my zone. Which I did but then was asked once again to compormise. I did agree to meet the older man because I was coerced into doing so. He was a nice man but was not for me as he was too old for meThis service claimed to be able to provide me with quality matches that meet my preferences and for a premium. They made a promise that they have yet to meet since every match except for was not within my prefernces.
I would love for NJ Singles to find someone who meets my preferences. But it seems they can't. Lets call it a day. Pro-rate my refund if needed or deliver what was advertised and promised
Regards,
*** ***

Tell us why here..New
Jersey Singles in responding to the complaint filed byMs ***. We have beenservicing Ms*** per the terms of the Membership Agreement and wouldlike to help her find her ‘special someone’. With her feedback and open lines of communication with us, thisMembership could really work for her. Weare truly sorry that she has not been happy with her Membership and would likethe opportunity to change that. Ms*** went in to our office on 11/15/and afteran in-depth meeting with our Counselor, Joyce, she decided to become a Memberof New Jersey Singles. Ms***received a welcome call from us and soon after was sent her first referral,***. According to ***’s feedback, heand Ms*** made plans to meet times and she cancelled each time,giving him the impression that she was too busy to meet. Ms***, however, gave feedback thatthey did meet but there was no chemistry. New Jersey Singles knows how important chemistry is but sometimes thatcan come later, after getting to know the person. The next introduction was *** and Ms*** gavefeedback that they met but she didn’t care for him. The third introduction that Ms*** metwas ***. After they met, Ms***said that he was a nice guy but she had personal problems and needed to put herMembership on ‘hold’, meaning that she did not want to receive anyintroductions at that time. After coming ‘off hold’, Ms*** met the fourthintroduction, ***, and gave feedback that he was nice. The next introduction was *** andalthough they did speak, Ms*** felt that he was very opinionated anddid not want to meet him. She alsostated that she realized that New Jersey Singles is not responsible for theactions of others. Ms*** isright in that we cannot know what the members might say to each other but doexpect them to be courteous and welcoming. The sixth introduction was ***, who according to Ms.***, was just not a good ‘match’. She stated that he talked about himself and did not ask anything abouther. We did not receive written feedbackregarding the seventh introduction, ***. According to ***’s feedback, they did meet. Written feedback is required, per paragraph3f of the Membership Agreement, which was initialed and signed by Ms.***, indicating that she read and agreed with the terms of the Agreement. Per paragraph 4a of the Membership Agreement, initialed byMs***, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT. New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.” On 9/2/Ms*** called the Member ServicesDepartment and expressed to one of our matchmakers, that she was not happy withthe last introduction. Ms***then called her a foul name and told her to, “Go to Hell”. This is neveracceptable. Our Member ServicesDepartment is always available to her so that they can resolve the issues andwork together to make this work. Susin,the Manager of the Member Services Department called Ms*** the next dayto discuss her desire to turn things around for her and she did not want todiscuss it. Ultimately, the call endedwhen Ms*** hung up on Susin, who was trying to help her. New Jersey Singles would like the opportunity to discuss thesituation with Ms*** if she could do so calmly and respectfully. Please note that the Membership that Ms.*** contracted for was to meet introductions. We actually sent her introductions and shemet with of them, which exceeded the amount contracted for. Clearly, the Membership Agreement has beenfulfilled and there is no refund dueWe are an excellent Service and haveintroduced countless happy couples. Withfine-tuning and open lines of communication this could happen for Ms***as well. We would like to request thatshe reach out to Susin , the Manager of the Member Services Department todiscuss her concerns hoping to come to a mutual resolution

New Jersey Singles takes every member complaint very
seriously, and we are concerned that *** *** is unhappy. We have been working closely with him to
change that
Mr*** states that he was called by New Jersey
/>
Singles and I would like to clarify that.
We actually responded to a questionnaire that he filled out requesting
that we contact him. He made an
appointment and came into our *** NJ office and met with our
counselor, ***After an in- depth screening process *** *** became a
member of New Jersey Singles having read, signed and initialed the Membership
Agreement in several places. After
joining on 9/15/13, he was welcomed by his matchmaker 9/19/and was emailed
his first referral that same day*** *** mentions calling *** with no
return calls and our records show that his calls were returned by someone in
the Member Services Department. Since
*** is very often in appointments back to back, it is difficult for her to
return callsThe Member Services Department is there to help him with whatever
he needs regarding his membership.
The Member Services Department spoke to *** *** on
many occasions to address his concerns One such concern was that he felt it took too
long in between matches To the contrary,
per paragraph 3b of the Membership Agreement, “Introductions are generally
provided at a rate of approximately one to two per eight-week period. However, as introductions are provided on an
AS- AVAILABLE basis, the rate of provided introductions may vary with each
individual member.” The first referral
was sent 9/19/and the last was sent 11/29/13. During that time *** *** was sent six
(6) referrals. Some of these referrals
will be replaced, such as the two women that did not return his calls. We apologize for that and have in our records
that he actually has two more referrals remaining. Clearly he was matched in a timely manner,
per the terms of the written agreement
*** *** is claiming that no services were rendered. We have actually provided him with very good
serviceEvery time *** *** had a concern, we addressed it with himAs
I said above, he was sent six (6) referrals and met two. He even went out with one referral, Susan,
twice that we know of and gave feedback that he really liked herWhen he
requested, we changed his matchmaker in order to make him happy. We want for *** ***, what he wants for
himself and that is to meet that ‘special someone’. We have the same goal. Services have certainly been rendered
New Jersey Singles has a firm “no refund policy” per
paragraph 4a of the agreement, which states: “EXCEPT WHAT IS OTHERWISE PROVIDED
HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENTNew Jersey Singles does
not grant refunds or accept cancellations of any kind, unless otherwise stated
in the agreement”. In addition, the
credit card receipt that was signed by *** *** states, “ALL SALES FINAL,
NO REFUND OR EXCHANGES”
After reviewing his file it is clear that *** ***
has been serviced and that we have been working diligently to help him find his
‘special someone’. We remain ready, willing
and able to provide the continued service that *** *** contracted for. It is evident that no refund of any kind is
due. We will wait to hear from Mr
Aboosamara when he is ready to resume his membershipWith open lines of
communication and feedback he can have a very successful membership

Tell us why here...New JerseySingles received this complaint from *** *** *** requesting a partialrefund. It is evident that we haveworked diligently with *** *** to help her find her ‘special someone’. With continued feedback and open lines ofcommunication,
*** *** can be very successful with our Service.*** ***went in to our Bridgewater, NJ office on 5/6/2014, and after an in-depthmeeting with our Counselor* *** she decided to become a Member of New JerseySingles. On 5/12, *** *** received awelcome call from us and on 5/13, she approved and was sent her firstintroduction named *** *** *** gavefeedback after meeting *** and said that they may be meeting again. She said that he was polite, a business ownerand tall but she felt that he didn’t have as much free time as she did. What is important to note here is that shedid indicate that she would see him again. *** *** spoke to the next referral, *** but they did notmeet. Although she felt that they hadnothing in common, the feedback was not more specific and it is through this feedbackthat we fine-tune the process. Of coursethis referral will be replaced, thus there would be more referralsremainingThe nextintroduction was *** and *** *** gave feedback that he, “matched mycriteria, and we have a great timetogether”. She mentioned that he is “smart,tall, handsome, honest, great chemistry”. She went on to say that they weren’t sure if they can make arelationship together, work All and all,this was a great introduction!It isimportant to note that the Membership that *** *** chose, includes afeature called Selective Screening. Perparagraph 3a of the Membership Agreement, “A Member with the SelectiveScreening option will be contacted via telephone by Membership Services withpotential introductions. At that timethe member may accept or decline such introduction.” If at any time *** *** was presented withan introduction that she did not care to meet, she had the option to say ‘no’. She herself approved each and everyintroduction before we went ahead and e-mailed it to her. These were quality guys that fit her criteriaor she would not have approved them to begin with.When *** gave feedback on the next introduction, ***, she told us that they hada depressing conversation about his ex-wife and daughter. With all due respect, since we were not privyto their conversation we do not know what prompted the conversation to takethat turn. Nor do we have any controlover what the Members may say to each other. We screen our potential Members very carefully and all we can do in thisinstance is apologize and move on. Hadthey met in person, it is possible that they would have liked each other,however, we will be glad to replace this introduction. *** *** then stated that, “there are nodecent single men my age.” We have manygreat gentlemen in her age range, and urge *** *** to keep giving usfeedback and we will work together to introduce her to them. New Jersey Singles has so many successstories and we would like her to be one of them.*** ***gave feedback on the next referral, *** saying that they spoke but did notmeet. She indicated that their schedulesdid not ‘mesh’ and then he said that he was dating someone. New Jersey Singles would not knowingly send areferral for someone that was unavailable. This is something we could only know if the Member informed us ofsuch. We are sorry this happened andagreed to move on.The mostrecent introduction was approved by *** *** and was e-mailed 12/5. *** is professional, a Software Engineer,who is very active and likes skiing and playing tennis just as she does. *** *** gave feedback that they met andthat they won’t be meeting again. Sheindicated that she believes that the person making the matches should meet bothMembersWe would like to invite *** *** to make an appointment to meetwith ***, the Manager of the Member Services Department. She will be more than happy to meet with herin person and the door was always open for her to do so. *** can be reached at *** *** *** Monday thruFridayPerparagraph 3b of the Membership Agreement, “For the purposes of this agreement,an introduction is made when New Jersey Singles provides you, the Member, witha name and a telephone number of anothermember. Introductions are generallyprovided at a rate of approximately one to two per eight-week period. However, as introductions are provided on anAS-AVAILABLE basis, the rate of provided introductions may vary with eachindividual member. An introductioncounts against the Membership once the member receives the name and contactinformation of another member, whether orally or in writing.” Per this Agreement, it is evident that *** was sent introductions in a timely fashion. She joined in May and was sent six (6)introductions and met with three (3) of them. Per the Agreement that was just quoted, we could have counted all six(6) introductions but we were gracious enough to replace three of them sincethey didn’t result in a face to face meeting. Thus, there are still twelve (12) more introductions remaining .Perparagraph 4a of the Membership Agreement that was initialed and signed by *** indicating that she read and agreed with the terms, “EXCEPT WHAT ISOTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. New Jersey Singles does not grant refunds oraccept cancellations of any kind, unless otherwise stated in this agreement.” Additionally, the credit card receipt signedby *** *** indicates, “NO REFUND”.Afterreviewing *** ***’s Membership, it is evident that New Jersey Singles hasbeen working with her to make her happy. We continue to be ready and eager to fulfill the terms of the MembershipAgreement and we would like to move on to her next introduction. New Jersey Singles feels that *** *** canbe truly happy with her Membership and as we said, the Membership ServicesDepartment would welcome the opportunity to meet with her in person. When she is ready to resume her Membership werequest that *** *** contact ***, the Manager of the Member ServicesDepartment and she will be very happy to assist her

New Jersey Singles is responding to the request for a refundby Ms*** ***. We have beenservicing Ms*** per the terms of the Membership Agreement. New Jersey Singles feels that with hercontinued feedback and open lines of communication with us, this
Membershipcould really work for her. Ms*** went into our Saddlebrook, NJ office on 3/7/2015,and after an in-depth meeting with our Counselor, Joyce, she decided to becomea Member of New Jersey Singles. On 3/11,we welcomed Ms*** by telephone and the next day we sent her firstreferral. Ms*** decided not to meet this gentleman becauseshe did not like his level of education. This gentleman is a successful business owner, is tall, financiallysecure, lives close to where Ms*** resides and they have many interests incommon. Per paragraph of the addendumthat is signed by Ms***, indicating that she read and agreed with theterms, “My signature below verifies that I understand that my preferences are“preferences” and not “requirements.” Ifat any time New Jersey Singles is unable to select an introduction who fulfillsall of my preferences, New Jersey Singles will select an introduction who iscompatible with my preferences but who may not meet all of the preferences Iindicated in my profile.” This is alsooutlined in the Membership Agreement in paragraph 3c that was signed by Ms.***. In order to promote good will, wewill agree to add another referral in its place. The next referral was ***, who is an Educator with twoMaster’s Degrees. He is a wonderful‘match’ for Ms***. He is anaccomplished, educated, successful gentleman and met her age and distancepreferences. In addition they have a lotin common. After her first referral, Ms.*** spoke to Vicki, in our Member Services Department and told her that she wouldprefer a gentleman with a Master’s Degree, or more, but would be openfor a gentleman with a Bachelor’ Degree if he was accomplished. Not only does this gentleman fit herpreferences, he does have two (2) Master’s Degrees. We were puzzled as to why this referral didnot result in a meeting. The gentlemangave feedback that he left Ms*** two (2) voicemails and she never returnedhis calls. This is not appropriatebehavior as the gentleman was a good ‘match’ for her and he was looking forwardto meeting her Per paragraph 3d of the signed Membership Agreement, “Uponreceipt of any given introduction, each member must make his/her best effort tomeet each introduction in person. NewJersey Singles reserves the right to suspend the membership of any member whofails to respond to any attempted contact by any introduction”. As of this writing, we have not received written feedbackfrom Ms*** on either of the two referrals that we sent to her. Per paragraph 3f of the Membership Agreement,“You the Member, are required to provide written feedback within 10business days of the receipt of each introduction. Written feedback is required and essential tothe performance of this agreement.” Inorder to proceed, we will need Ms***’s written feedback or her Membershipcan be suspended and ultimately terminated. That is absolutely not our wish, we just would like the feedback so wecan help her succeed with her Membership. Per paragraph 4a of the Membership Agreement (signed andinitialed by Ms***), “EXCEPT WHAT ISOTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. New Jersey Singles does not grant refunds oraccept cancellations of any kind, unless otherwise stated in thisagreement.” Additionally, the creditcard receipt, signed by Ms*** stated, “NO REFUNDS OR EXCHANGES’. Below Ms***’s signature on the Membership Agreement, itstates, “Your signature above indicates that you have read this agreement,verifying the accuracy of all the information you’ve supplied on the agreement,have received a copy, and agree that this constitutes the entire understandingof Member and the Company and that no oral representations by either partyshall in any way affect this agreement. You further accept all terms, conditions, and rules regarding New JerseySingles membership.” Before leaving the Saddlebook office, Ms*** completedand signed an “Interview Quality Questionnaire”. She answered “Yes” to questions and 8asking if she was given adequate time to read and understand the MembershipAgreement and also if the provisions regarding cancellation and non-refundablefees were explained sufficiently to her. Ms*** answered “No” to question when asked if her counselor failedto explain any aspect of the membership. New Jersey Singles would truly like Ms*** to be happywith her Membership. Ours goals are thesame and that is for her to have a successful Membership. According to all that has been documentedherein, clearly there is no refund warranted. We will agree to add another referral for the first referral that Ms.*** was not pleased with, and suggest that she discuss her concerns withSusin, the Manager of the Member Services Department. We do not feel that Ms*** has given thisMembership a chance and we would like to turn things around for her. When she is ready to resume her Membership,we suggest Ms*** call Susin, who will be very happy to assist her

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

New Jersey Singles is responding to the request for a refundby Ms*** ***. We have beenservicing Ms*** per the terms of the Membership Agreement. New Jersey Singles feels that with hercontinued feedback and open lines of communication with us, this Membershipcould
really work for her. Ms*** went into our Saddlebrook, NJ office on 3/7/2015,and after an in-depth meeting with our Counselor, Joyce, she decided to becomea Member of New Jersey Singles. On 3/11,we welcomed Ms*** by telephone and the next day we sent her firstreferral. Ms*** decided not to meet this gentleman becauseshe did not like his level of education. This gentleman is a successful business owner, is tall, financiallysecure, lives close to where Ms*** resides and they have many interests incommon. Per paragraph of the addendumthat is signed by Ms***, indicating that she read and agreed with theterms, “My signature below verifies that I understand that my preferences are“preferences” and not “requirements.” Ifat any time New Jersey Singles is unable to select an introduction who fulfillsall of my preferences, New Jersey Singles will select an introduction who iscompatible with my preferences but who may not meet all of the preferences Iindicated in my profile.” This is alsooutlined in the Membership Agreement in paragraph 3c that was signed by Ms.***. In order to promote good will, wewill agree to add another referral in its place. The next referral was ***, who is an Educator with twoMaster’s Degrees. He is a wonderful‘match’ for Ms***. He is anaccomplished, educated, successful gentleman and met her age and distancepreferences. In addition they have a lotin common. After her first referral, Ms.*** spoke to Vicki, in our Member Services Department and told her that she wouldprefer a gentleman with a Master’s Degree, or more, but would be openfor a gentleman with a Bachelor’ Degree if he was accomplished. Not only does this gentleman fit herpreferences, he does have two (2) Master’s Degrees. We were puzzled as to why this referral didnot result in a meeting. The gentlemangave feedback that he left Ms*** two (2) voicemails and she never returnedhis calls. This is not appropriatebehavior as the gentleman was a good ‘match’ for her and he was looking forwardto meeting her Per paragraph 3d of the signed Membership Agreement, “Uponreceipt of any given introduction, each member must make his/her best effort tomeet each introduction in person. NewJersey Singles reserves the right to suspend the membership of any member whofails to respond to any attempted contact by any introduction”. As of this writing, we have not received written feedbackfrom Ms*** on either of the two referrals that we sent to her. Per paragraph 3f of the Membership Agreement,“You the Member, are required to provide written feedback within 10business days of the receipt of each introduction. Written feedback is required and essential tothe performance of this agreement.” Inorder to proceed, we will need Ms***’s written feedback or her Membershipcan be suspended and ultimately terminated. That is absolutely not our wish, we just would like the feedback so wecan help her succeed with her Membership. Per paragraph 4a of the Membership Agreement (signed andinitialed by Ms***), “EXCEPT WHAT ISOTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. New Jersey Singles does not grant refunds oraccept cancellations of any kind, unless otherwise stated in thisagreement.” Additionally, the creditcard receipt, signed by Ms*** stated, “NO REFUNDS OR EXCHANGES’. Below Ms***’s signature on the Membership Agreement, itstates, “Your signature above indicates that you have read this agreement,verifying the accuracy of all the information you’ve supplied on the agreement,have received a copy, and agree that this constitutes the entire understandingof Member and the Company and that no oral representations by either partyshall in any way affect this agreement. You further accept all terms, conditions, and rules regarding New JerseySingles membership.” Before leaving the Saddlebook office, Ms*** completedand signed an “Interview Quality Questionnaire”. She answered “Yes” to questions and 8asking if she was given adequate time to read and understand the MembershipAgreement and also if the provisions regarding cancellation and non-refundablefees were explained sufficiently to her. Ms*** answered “No” to question when asked if her counselor failedto explain any aspect of the membership. New Jersey Singles would truly like Ms*** to be happywith her Membership. Ours goals are thesame and that is for her to have a successful Membership. According to all that has been documentedherein, clearly there is no refund warranted. We will agree to add another referral for the first referral that Ms.*** was not pleased with, and suggest that she discuss her concerns withSusin, the Manager of the Member Services Department. We do not feel that Ms*** has given thisMembership a chance and we would like to turn things around for her. When she is ready to resume her Membership,we suggest Ms*** call Susin, who will be very happy to assist her