Excellent service CJ and Stephen completed full service on different gas fireplacesThey explained what they had done and what they found and made sound recommendation for extending the life of certain elements They presented themselves and their company well personally and professionally They left the areas clean and handled furniture and appointments carefully All much appreciated
To Whom It May Concern,After speaking with *** *** we came to a mutual agreement to provide the customer with a custom picture frame granite piece around her firelpace which is valued at $plus installationOur contractor also did a few extra custom work to ensure the customer was
happyThis matter is resolved and customer is happyPlease contact *** *** for additional informationThank you, Indira G*** General Manager
Levi Cwas knowledgeable, professional, and courteous He diagnosed the problem with my AC quickly and explained it to me The company worked with me to figure out the lowest cost fix Levi returned the next day and made the repair in about an hour He showed me the part he had replaced and the section that was broken
I want to thank the technician (MrHarry B.) for his patiences with me, answering all my questions and showing me how to use my remote He was very knowledgeable, courteous and clean He was also very professional and easy to talk to and get along with I will ask for Harry Bagain next year
Today Mike S arrived to perform the annual 24pt safety inspection and cleaning Mike is very professional, taking the time to explain to me what he was doing and why The cleaning he performed was the best since I have owned the fire place Mike disassembled the entire system cleaned and reassembled correctly (past technicians did not know how to correctly construct the "Campfire" system When he was done the fireplace looked better than the day it was installed four years ago I will insist with Cyprus Air that Mike is the only one who I will allow to work on my system in the fuyture
Service call was for the annual maintenance of my gas fireplace and to replace defective logs under warrantyThere was a few hour difference between the scheduler (0800-hrs) and the call on the day of service (1000-hrs) causing me to almost miss an appointmentThat said, Levi was my technician - he was professional, explained everything he was going to do, was crazy neat, and he carried out his duties in a timely fashionThe fireplace is serviced, the logs look great, and this winter the fireplace will see extensive useGood job!
I was very pleased with the advance call from Cyprus Air's dispatcher and with the service provided by CJHe explained what needed to be done and did it promptlyHe was courteous and attentive to keeping things clean
I purchased a gas log system from Cyprus Air many years ago and have used their services annually to inspect and maintain itService techs have been greatToday Marcellus performed the serviceHe was polite, cordial, especially helpful and most importantly very knowledgeable, competent and efficientIt was a pleasure dealing with himCyprus should be proud of him He represented the company extraordinarily well
Derrick Dperformed routine annual maintenance on my gas log fireplaceHe was prompt, knowledgeable, courteous and efficientIt was a pleasure getting to know him and observe him work
Cyprus Air was very efficient and thorough They worked around unforeseen problems when they cropped up when replacing our HVAC system Workmen were quite professional and respectful of our house, removing shoes indoors, not damaging the garden when replacing the external unit, and cleaning up after themselves when installation was done While Cyprus wasn't the cheapest estimate we received, I believe they offered the best equipment for the price
I had a great experience with Cyprus Air Sadhula was my technician and he was very knowledgeable and helpful He did a thorough job and did a lot of extras to make the fireplace look even better than it did before!
Always professional, friendly and thorough I appreciate their attention to keeping things clean as well, because working with a fireplace has a lot of potential for messThe technician was excellent and did a beautiful job with cleaning and realigning my gas log setting I always feel confident to use the fireplace for the winter after using this company for the annual inspection, and cleaning
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The letter is full of lies and over -indulgence.Once again the company failed us over this past weekend. They promised to come and fulfill their service contract for free, the appointment was between 8-12, they did not show up and did not call. Instead they called at 2pm, hours late after we had already left for other things we had to do, stated "oh so you dont need us anymore".I have filled their letter with red textPlease see attached.I have decided not to ever use their services
Regards,
*** ***
CJ WAS EXTREMELY COURTEOUS, THOROUGH IN TRYING TO DIAGNOSE PROBLEM WITH THE GAS FIRE PLACE, TOOK CARE OF PROBLEM MAKING SURE IN WON'T HAPPEN AGAIN KAI FINISHED JOB WELL AND QUICKLYHE ALSO MADE SURE BEFORE HE LEFT THAT THE PLACE WAS CLEANEDI WAS EXTREMELY HAPPY WITH THE WAY HE PERFORMED THE SERVICE
I had my first fireplace cleaning today The technician was Levi C He did a fine job, and I think he really cared about me as a Cyprus Air customer As I watched him work, I saw how important it is to have my fireplace regularly cleaned, as the soot buildup was significant
Appointment was made without difficulty to service my gas insert Technician arrived on time and took care to put on shoe covers and cover the working area around the hearth Went right to work and finished the annual inspection with no problems Left the space clean and provided a debrief on the inspection Very professional
Excellent service CJ and Stephen completed full service on different gas fireplacesThey explained what they had done and what they found and made sound recommendation for extending the life of certain elements They presented themselves and their company well personally and professionally They left the areas clean and handled furniture and appointments carefully All much appreciated
Wayne did a great job cleaning my chimney! On time, professional, and left the room very clean
Tech MJ*** was professional, knowledgeable, & personableHe arrived on time & got the job doneWish other contractors I have used were as good
To Whom It May Concern,After speaking with *** *** we came to a mutual agreement to provide the customer with a custom picture frame granite piece around her firelpace which is valued at $plus installationOur contractor also did a few extra custom work to ensure the customer was
happyThis matter is resolved and customer is happyPlease contact *** *** for additional informationThank you, Indira G*** General Manager
Levi Cwas knowledgeable, professional, and courteous He diagnosed the problem with my AC quickly and explained it to me The company worked with me to figure out the lowest cost fix Levi returned the next day and made the repair in about an hour He showed me the part he had replaced and the section that was broken
I want to thank the technician (MrHarry B.) for his patiences with me, answering all my questions and showing me how to use my remote He was very knowledgeable, courteous and clean He was also very professional and easy to talk to and get along with I will ask for Harry Bagain next year
The sale was efficient and the installers were STARs
Today Mike S arrived to perform the annual 24pt safety inspection and cleaning Mike is very professional, taking the time to explain to me what he was doing and why The cleaning he performed was the best since I have owned the fire place Mike disassembled the entire system cleaned and reassembled correctly (past technicians did not know how to correctly construct the "Campfire" system When he was done the fireplace looked better than the day it was installed four years ago I will insist with Cyprus Air that Mike is the only one who I will allow to work on my system in the fuyture
Service call was for the annual maintenance of my gas fireplace and to replace defective logs under warrantyThere was a few hour difference between the scheduler (0800-hrs) and the call on the day of service (1000-hrs) causing me to almost miss an appointmentThat said, Levi was my technician - he was professional, explained everything he was going to do, was crazy neat, and he carried out his duties in a timely fashionThe fireplace is serviced, the logs look great, and this winter the fireplace will see extensive useGood job!
I was very pleased with the advance call from Cyprus Air's dispatcher and with the service provided by CJHe explained what needed to be done and did it promptlyHe was courteous and attentive to keeping things clean
I purchased a gas log system from Cyprus Air many years ago and have used their services annually to inspect and maintain itService techs have been greatToday Marcellus performed the serviceHe was polite, cordial, especially helpful and most importantly very knowledgeable, competent and efficientIt was a pleasure dealing with himCyprus should be proud of him He represented the company extraordinarily well
Derrick Dperformed routine annual maintenance on my gas log fireplaceHe was prompt, knowledgeable, courteous and efficientIt was a pleasure getting to know him and observe him work
Cyprus Air was very efficient and thorough They worked around unforeseen problems when they cropped up when replacing our HVAC system Workmen were quite professional and respectful of our house, removing shoes indoors, not damaging the garden when replacing the external unit, and cleaning up after themselves when installation was done While Cyprus wasn't the cheapest estimate we received, I believe they offered the best equipment for the price
I had a great experience with Cyprus Air Sadhula was my technician and he was very knowledgeable and helpful He did a thorough job and did a lot of extras to make the fireplace look even better than it did before!
Always professional, friendly and thorough I appreciate their attention to keeping things clean as well, because working with a fireplace has a lot of potential for messThe technician was excellent and did a beautiful job with cleaning and realigning my gas log setting I always feel confident to use the fireplace for the winter after using this company for the annual inspection, and cleaning
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The letter is full of lies and over -indulgence.Once again the company failed us over this past weekend. They promised to come and fulfill their service contract for free, the appointment was between 8-12, they did not show up and did not call. Instead they called at 2pm, hours late after we had already left for other things we had to do, stated "oh so you dont need us anymore".I have filled their letter with red textPlease see attached.I have decided not to ever use their services
Regards,
*** ***
CJ WAS EXTREMELY COURTEOUS, THOROUGH IN TRYING TO DIAGNOSE PROBLEM WITH THE GAS FIRE PLACE, TOOK CARE OF PROBLEM MAKING SURE IN WON'T HAPPEN AGAIN KAI FINISHED JOB WELL AND QUICKLYHE ALSO MADE SURE BEFORE HE LEFT THAT THE PLACE WAS CLEANEDI WAS EXTREMELY HAPPY WITH THE WAY HE PERFORMED THE SERVICE
I had my first fireplace cleaning today The technician was Levi C He did a fine job, and I think he really cared about me as a Cyprus Air customer As I watched him work, I saw how important it is to have my fireplace regularly cleaned, as the soot buildup was significant
Appointment was made without difficulty to service my gas insert Technician arrived on time and took care to put on shoe covers and cover the working area around the hearth Went right to work and finished the annual inspection with no problems Left the space clean and provided a debrief on the inspection Very professional
Barry D*** was professional and most courteous A fine example of a good technican