This was by far the most thorough service I have received from any company The technician was professional, knowledgeable, and courteous I would highly recommend him
called for service and repair on heating system and fireplace on Wednesday Oct 14th to schedule work repair Scheduled appointment for Friday Oct 16thHarry B arrived during time slot scheduled and did inspection of work and explained repairs requiredAfter authorizing repairs he went right to work After work was completed he explained work accomplished and reviewed operation of both systems and gave suggestions on maintenance of systems and when next service would be required within one year, He was courteous, friendly and very knowledgeable He also maintained a neat work environment and cleaned area when he was finished He outgoing manners was more than exceptional and beyond that expected from someone of his youth, I would highly recommend him and his company to others
Dear *** ***, Thank you for allowing Cyprus Air the opportunity to respond to *** ***'s complaint. As you know, Cyprus Air takes customer service very seriously. It is our goal to ensure that our customers are served
quickly , efficiently and affordably. The customer purchased a new system from us in 2012. Although the Manufacturer Year Parts Warranty is still valid, the Labor Warranty expired last year. Customer was responsible only for labor cost to install the new blower motor in the amount of $589.00. Our General Manager communicated with the customer and offered a discount of $339.00. The customer agreed to pay the remaining $and is now very happy. We consider this matter resolved. Thank you again, Christine G*** Customer Service Manager Cyprus Air
Today, I had an appointment with Cyprus Air to come out to my home to service my gas fireplaceService tech/installer Javier G appeared at my front door and introduced himselfHe presented and conducted himself in a very professional mannerOnce he concluded servicing my fireplace, he left the area in the same manner as he found when he arrivedI highly recommend using this service tech from Cyprus Air
I just had another great experience with Cyprus Air servicing my gas fireplace They are very careful to keep things clean and do a great job explaining the work being performed I have an annual contract for their service which I recommend to anyone with a gas fireplace You will like their friendly, professional employees
Called Cyprus Air to schedule an in-home visit and quote for a gas fireplaceJerry was instrumental in cleaning up an error in booking the appointment; Fredis was the Tech who made the visit, and he was very professional and helpful in explaining our options and providing line-item quotes for eachWe have not yet made a decision as to vendor (soliciting additional quotes) but found the initial experience with Cyprus air to be very favorable
We had our annual Cyprus Air gas log fireplace annual maintenance inspection yesterday, conducted by Ed MHe was the absolute professional from the moment he stepped into our home until he leftHe conducted the inspection swiftly but thoroughly; he knew exactly what to do in cleaning and vacuuming the logs and entire fireplace; cleaning the glass doors and finally replacing all batteries in the systemHe was a very pleasant professional who obviously enjoys his job and relating not the customerWe'd like him to conduct the inspection avery year if we couldWe thank him for a fine job
The technician's with Cyrus Air have all been very goodPersonable and knowledgeableEd M who just came today to service the fireplace had a great sense of humor and was thorough and careful When he learned I had company coming, he speeded up the process to accommodate meGood experience al around
We were very impressed with the staff in the store and with the technician, Kamran KKamran quickly diagnosed the problem with our gas logs and repaired it--something that two other companies had not accomplished
The tech conducted himself in a very professional mannerVery
politeHe explained what was performed on our unit and made sure I saw
that everything was in working orderVery efficient, prompt, and
professional
CYPRUS team is awesome they are very well mannered and excellent customer service Will make the best recommendations for your need and provides prices right awayI just had my HVAC season service and Matt J the tech was great he corrected my issue right away and tested the HVAC systemYou can't get better service than that and with a smile
I have been using Cyprus Air heating and Cooling for over yearsThey have installed systems in my home & our gas fireplacesWe have maintenance's on our systems with them and have been extremely pleased over the years they go above and beyond to make sure there customer are happy
Javier G was very professional and helpful After identifying the problem he took the time to explain what the problem was and what I could do to correct the issue if it should happen again
The technician Sahdula, was very courteous and very professional He offered suggestions about my heating system, and gave me some tips to help prolong the life of my system
This was by far the most thorough service I have received from any company The technician was professional, knowledgeable, and courteous I would highly recommend him
Mike was professional, knowledgeable, pleasant and careful not to damage any equipment and household items
Javier Garrived at my home as scheduled on October 7, and performed very good annual inspection and maintenance service of my gas fireplace
called for service and repair on heating system and fireplace on Wednesday Oct 14th to schedule work repair Scheduled appointment for Friday Oct 16thHarry B arrived during time slot scheduled and did inspection of work and explained repairs requiredAfter authorizing repairs he went right to work After work was completed he explained work accomplished and reviewed operation of both systems and gave suggestions on maintenance of systems and when next service would be required within one year, He was courteous, friendly and very knowledgeable He also maintained a neat work environment and cleaned area when he was finished He outgoing manners was more than exceptional and beyond that expected from someone of his youth, I would highly recommend him and his company to others
Dear *** ***, Thank you for allowing Cyprus Air the opportunity to respond to *** ***'s complaint. As you know, Cyprus Air takes customer service very seriously. It is our goal to ensure that our customers are served
quickly , efficiently and affordably. The customer purchased a new system from us in 2012. Although the Manufacturer Year Parts Warranty is still valid, the Labor Warranty expired last year. Customer was responsible only for labor cost to install the new blower motor in the amount of $589.00. Our General Manager communicated with the customer and offered a discount of $339.00. The customer agreed to pay the remaining $and is now very happy. We consider this matter resolved. Thank you again, Christine G*** Customer Service Manager Cyprus Air
Today, I had an appointment with Cyprus Air to come out to my home to service my gas fireplaceService tech/installer Javier G appeared at my front door and introduced himselfHe presented and conducted himself in a very professional mannerOnce he concluded servicing my fireplace, he left the area in the same manner as he found when he arrivedI highly recommend using this service tech from Cyprus Air
I just had another great experience with Cyprus Air servicing my gas fireplace They are very careful to keep things clean and do a great job explaining the work being performed I have an annual contract for their service which I recommend to anyone with a gas fireplace You will like their friendly, professional employees
Called Cyprus Air to schedule an in-home visit and quote for a gas fireplaceJerry was instrumental in cleaning up an error in booking the appointment; Fredis was the Tech who made the visit, and he was very professional and helpful in explaining our options and providing line-item quotes for eachWe have not yet made a decision as to vendor (soliciting additional quotes) but found the initial experience with Cyprus air to be very favorable
We had our annual Cyprus Air gas log fireplace annual maintenance inspection yesterday, conducted by Ed MHe was the absolute professional from the moment he stepped into our home until he leftHe conducted the inspection swiftly but thoroughly; he knew exactly what to do in cleaning and vacuuming the logs and entire fireplace; cleaning the glass doors and finally replacing all batteries in the systemHe was a very pleasant professional who obviously enjoys his job and relating not the customerWe'd like him to conduct the inspection avery year if we couldWe thank him for a fine job
Levi C replaced the thermostat/controller for by gas fireplace He was on time and did a good job Very happy with him
The technician's with Cyrus Air have all been very goodPersonable and knowledgeableEd M who just came today to service the fireplace had a great sense of humor and was thorough and careful When he learned I had company coming, he speeded up the process to accommodate meGood experience al around
Installer was polite and informative in explaining the operation of the unitCleanup was thorough
We were very impressed with the staff in the store and with the technician, Kamran KKamran quickly diagnosed the problem with our gas logs and repaired it--something that two other companies had not accomplished
The tech conducted himself in a very professional mannerVery
politeHe explained what was performed on our unit and made sure I saw
that everything was in working orderVery efficient, prompt, and
professional
Derrick was prompt, courteous, efficient, and professional
CYPRUS team is awesome they are very well mannered and excellent customer service Will make the best recommendations for your need and provides prices right awayI just had my HVAC season service and Matt J the tech was great he corrected my issue right away and tested the HVAC systemYou can't get better service than that and with a smile
I have been using Cyprus Air heating and Cooling for over yearsThey have installed systems in my home & our gas fireplacesWe have maintenance's on our systems with them and have been extremely pleased over the years they go above and beyond to make sure there customer are happy
Javier G was very professional and helpful After identifying the problem he took the time to explain what the problem was and what I could do to correct the issue if it should happen again
The technician Sahdula, was very courteous and very professional He offered suggestions about my heating system, and gave me some tips to help prolong the life of my system
Great serviceAlways professional and prompt!