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Nifty Marketing Reviews (91)

I called and left customer a message explaining the hauls at $each called in by mattcustomer paid bill with customer service.? we will write off the late charges.? thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11967915, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is my belief that they knew of my intentions due to an earlier termination letter that they would not except due to how early it was received.? That was still a termination letter, it was their choice to not honor it at that time.? It did not change my intention.? As for a reminder on an invoice, I do not see the invoices.? I have a bookkeeper that handles all of our bills.? In this instance, I believe that a separate letter should have been sent to my attention as Advanced Disposal had previously been given a termination letter.? I feel that this is done intentionally to avoid a customer from cancelling a contract without incurring charges.Again, all I am seeking is this contract to be terminated.? I am not seeking any money back.? Regards, Joseph Meinerz

? Advanced Disposal purchased [redacted] out of [redacted] November, 2014.? All former [redacted] customers should have received a letter and notices along with several invoices explaining about the service provider change from [redacted] to Advanced Disposal.? During the change over, payments received that belonged to [redacted] instead of Advanced Disposal were forwarded to the correct company and visa versa.? In looking at the Burdis’ account and bank payment history, [redacted] received two of Advanced Disposal’s payments in error, but were not forwarded.? I am getting the payments that belong to this account sent over and applied totaling? $144.00.? I contacted the collections team to verify that this customer’s credit has not been affected.? They verified with our 3rd? party collector that they do not report any residential customers to the credit bureaus.? They ran a check on the names, just to make sure, and they have not been reported.? They also put a stop to any collection efforts.? I am having all service charges and suspension fees adjusted off? totaling? $75.95.I also looked at this customer’s service issues due to this error.? I adjusted off? $80.25? for three months of service for 2016.? I would like to apologize for the payment application issues back in the beginning of taking over the service.? Please feel free to call or email me with any other problems or questions and I’d be happy to help you

Advanced Disposal and its representatives have been in contact with [redacted] s Automotive and their representatives? in regards to the terms of the agreement and the issues relayed in this complaint.? At this time there is not a resolution to confirm in place, however, Advanced Disposal and its representatives are working on a resolution for all parties involved.? Once a resolution is reached an update to this complaint can be made

On behalf of Advanced Disposal we are very sorry for this unfortunate situation this customer has encountered.? On the morning of Wednesday July 29th? we sent a driver out to Terrace Rd., to collect his trash along with any extras; ? a Route Manager went out to assess the area if there was anything prohibiting the past pick-ups, everything appears to be fineWe have marked this address specifically in our system to ensure timely pick-ups moving forwardWe unfortunately will not be able to issue any credits due to this being a municipal customer and the services paid through the property taxes.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The response given by them are things we already knewThey have not addressed the fact that the contract is misleadingIt is so misleading that there own billing department could not interpret itThey did not honor the contract that they produced until I had to make several phone calls to them Regards, [redacted] ***

Unfortunately we were unable to provide the service Mr [redacted] requested.? We were unable to located the work order on our end.? Bill Lewis (operations manager) called Mr [redacted] today, July 3rd to discuss.? He? confirmed with Mr [redacted] that the? items were no longer in need of a pick? of a pick.? ? The? Village of Mount Pleasant picked them up, I? confirmed? with? [redacted] ? from the Village highway deptthat the items had been picked up and the resident was not charged for this service.? We are sorry for the miscommunication[redacted] ?

[redacted] did not receive and increase on his bill for his monthly service.? Advanced Disposal did have a price increase on some accounts but his was not included.? The message that was printed on the invoice “Due to increasing costs, your next invoice may reflect a slight increase” was printed on all of our customers invoices so those that did receive an increase were aware of it.? It was printed on invoices because some of our customers are billed in advance and some are arrears.? His 2nd? invoice that he received from us was in fact a higher amount then the $monthly charge because he was charged a Service Charge.? This was a $Service Charge and it is a late fee because his 8-31-invoice was not paid until 10-09-? The invoices need to be paid? in days? or the customer will receive a $Service Charge.? I will adjust the $Service Charge off of his invoice as a one-time courtesy credit so he will only owe $50.00? Please let me know if you need anything else.? Thank You? [redacted] ? |? Accounts Receivable/Accounts Payable

The damaged container referenced in the complaint was replaced on Tuesday May 1, ,2018.?

Our Sales Account Representative and Sales Manager have reviewed the signed contract with this customer and they confirmed that it does state a price of $49.00.? The service charge he is referring to is a latefee.? They advised that these fees are clearly spelled out in the contract and does not violate agreed upon terms.? ? ? To resolve this matter the sales rep is changing it to flat rate of $per month and giving himone month free and contacted him to let him know this.? Please let us know if there are further questions.? [redacted] | Office Manager?

? We had a supervisor deliver the customer the requested containersHe also spoke to her in person and addressed her concerns? I will have one of our CCR’s reach out to her and see if we can compensate her for her callsThank you for the information.? [redacted] ? | Office Manager ?" Chicago North

Good afternoonWe corrected our administrative ? fee billing error and issued a credit of $we also issued a credit for the price increase? over the 7%? $which are both listed on Mr [redacted] contract.? ? Total credit $which? was issued on ? his January? bill which I have included here.? The credit covers January's bill and has left another $to be applied to next months invoice.? ? We have corrected his account so his rate is rolled back to $which? his contract allows up to 7% increase after year one plus Fuel and Environmental fees.? Which are also stated on the front of his contract, I have attached his contract also for your review.? This contract will expire June 2019.? Mr [redacted] also signed an agreement prior to this in which also charged Fuel and Environmental Fees so these fees were not new with this contract.? We are sorry for the issues and do appreciate Mr***'s business.? [redacted] Office Manager

[redacted] cancelled service @ [redacted] WI effective 3/31/18.We attempted to remove the cart and RE bin on 3/28/and 4/3/18.? They were not out for removal so we billed the customer $for the containers.We did remove them on 4/10/and a credit will be issued to clear the balance due on the account.? ? ? Thanks? [redacted] ? | Office Manager

This is the 3rd time that they have increases my price above what we have agreed toThey make it sound like they are doing things above and beyond, but actually they are just fixing the things that they have done wrongThey are suppose to pick up once a week, and they pick up bi-weekly and expect that the same size? dumpster would hold weekly disposal? They have since my complaint gone to a bigger dumpster and have taken off the last charge for too much recycles chargeThey waived late charges and service charges they say because of not paying an invoice, but I have an invoice which they don't care to see as I have offered it to them as the reason I did not send paymentIt stated that they owed me $and from that invoice it changed to me owing them $118.57, something around that price? I would like them to go back and look at all the over charges for extra disposal of recyclables that they have charged me, in violation of our agreementI would also like to know why I got an invoice that says they owe me, and it ended up being me owning them? They said it was somebody local that must have sent me that invoice, but they didn't want to see it and they didn't want to talk about it, saying is must have been two things happening at the same timeI would also like them to go back and show me where I got credited and how I can get one statement saying I don't owe and the same company saying I was past due.? I would like to see them reconcile my charges from the beginning of the contract we have agreed to.?

After reviewing the complaint Advanced Disposal had decided to release Mr [redacted] from his contractual agreementAlthough MR [redacted] is still in a contract with Advanced Disposal for his waste removal and his contract is not set to expire until at this time we will be releasing him from his contract and will be remove our can? ? ?

We picked up all trash and recycling for this customer today. We did have two weeks in a row with severe ice issues and our drivers were doing their best to pick up all of the stops that they could safely reach. When Ms [redacted] called in, she was offered a total credit amount of $due to the missed pick issues she experienced. I apologize for the service issues and do not see this stop as being a service issue going forward. I also need to add that they found an error in her service address in our data base. I just wanted to let you know that has also been corrected. Thank you.

[redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

I’m responding to Mr [redacted] ’s complaintI take these complaints very seriously and have looked into this matterBelow is my explanation of what happened:? A customer service rep spoke early? Monday? morning 7/25/to Mr [redacted] explaining a past due amount that was owed and what had been credited to his accountWhenever credits are owed, we have an approval process in place that only takes a short timeAt 1002am on July 25th? our customer service rep emailed Mr [redacted] with an approved credited amount as well as an explanation of the outstanding balance that was needed for April and May services as his services were cancelled 5/23/He received a total credit of $and an outstanding invoice totaling $215.98.? Please let me know if you have any additional questions or concerns.? Regards,? ? [redacted] ? | District Sales Manager

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