Nifty Marketing

The 11-3-complaint was not responded to as we feel it was sent in error. It is a duplication of the message that was sent on 9-9-16. Per request of ***s we had sent an updated agreement, which was received to ***s on 9-19-signed by *** *** and returned to Advanced Disposal, received on 9-22-16. The term of this agreement is effective 9-1-and is for years. Is it possible that the Revdex.com site somehow duplicated the complaint? *** *** | Office Manager

This is the 3rd time that they have increases my price above what we have agreed toThey make it sound like they are doing things above and beyond, but actually they are just fixing the things that they have done wrongThey are suppose to pick up once a week, and they pick up bi-weekly and expect that the same size dumpster would hold weekly disposal? They have since my complaint gone to a bigger dumpster and have taken off the last charge for too much recycles chargeThey waived late charges and service charges they say because of not paying an invoice, but I have an invoice which they don't care to see as I have offered it to them as the reason I did not send paymentIt stated that they owed me $and from that invoice it changed to me owing them $118.57, something around that price I would like them to go back and look at all the over charges for extra disposal of recyclables that they have charged me, in violation of our agreementI would also like to know why I got an invoice that says they owe me, and it ended up being me owning them? They said it was somebody local that must have sent me that invoice, but they didn't want to see it and they didn't want to talk about it, saying is must have been two things happening at the same timeI would also like them to go back and show me where I got credited and how I can get one statement saying I don't owe and the same company saying I was past due. I would like to see them reconcile my charges from the beginning of the contract we have agreed to.

We are operating under a contract and Muskego residence are now serviced with an automated truck that will not fit down these private drives. Please contact Dave Simpson at the City of Muskego to discuss. His municipal Marketing manager is *** ***. I have forwarded this issue
to *** *** GM at Muskego Hauling.We are recycling the material.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I called back the following Monday April 16th and spoke again with Advanced Disposal, and had to re-file my cancellation with them. She made no attempt to settle anything with me. I would be more then happy if they would cancel the $pick up fee and as soon as I can dig out the barrel from the snow, it will be on the curb. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Advanced Disposal has submitted for waiver of $Suspension Fee. Please accept our apology for this oversight when cancel of account took place in February. There is no balance due from complainant to Advanced Disposal in regards to the *** *** address

Dear ***,I deeply apologize for the inconvenience that this has caused, with your recycling not being picked upI have spoken with our Route Managers to ensure that this will not happen again in the future.Please feel free to reach out to us with any additional questions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I called and left customer a message explaining the hauls at $each called in by mattcustomer paid bill with customer service. we will write off the late charges. thank you

On Thu, Oct 15, at 3:PM, *** *** *** wrote:My complaint has been settled.*** * *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer reviewed appear below. I had also spoken with Bill on 6/and he assured me that my items would be picked up I provided him with the work order number and the complaint number both of which they now tell the Revdex.com that they cannot locate Well...here they are again, *** and *** The Village of MtPleasant had to come and remove the items due to Advance Disposals refusal to do their job, a blatant disregard for customer service, a willingness to ignore their contact, and worst of all a level of incompetence rarely found Advanced Disposal wasted my time, and the villages time in doing so
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The information that Advanced Disposal provided is the correct information and we had accepted their final offer for a year termI do also feel that this was sent by mistake as the matter has been resolved
Regards,
*** ***

Advanced Disposal and its representatives have been in contact with ***s Automotive and their representatives in regards to the terms of the agreement and the issues relayed in this complaint. At this time there is not a resolution to confirm in place, however, Advanced Disposal and
its representatives are working on a resolution for all parties involved. Once a resolution is reached an update to this complaint can be made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Advance Disposal has made NO attempt to contact me to resolve the problem
Regards,
*** ***

I saw that Advanced Disposal replied stating that I was breaking my contractThe real answer is I am canceling my contract and paying the penalty to cancel early.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The contract is misleadingstates So misleading their own billing department could not interpret it
Regards,
*** ***

Complainant was in contact with our Sales Representative on 5-27-at which time was told that the notice to terminate was too early and would need to notify within the 90day window. Our Sales Representative informed him that he would be receiving an invoice with the notice of
renewal on it and that invoice would indicate a reply by date in which we would need to hear from him by, in order to cancel the account. He stated he would watch for the invoiceThis invoice was dated 11-30-and contained the following information:"This is a reminder that your agreement will renew for an additional months unless you decline renewal by certified mail to the address noted in your agreement for receipt before Jan No additional charges will apply solely as a consequence of any renewal, provided however that charges are subject to adjustment during any renewal term pursuant to the terms of the contract."Our Sales Representative was upfront in explaining to the complainant the notification of cancellation process, to watch for the invoice notification and when notification would need to be received. Unfortunately notification was not received by the date indicated and missed the notification deadline

We typically sign the majority of our customers to service agreements that range from 1-years that include automatic renewals termsIn this case, the customer has a three year auto renewing valid service agreement that until 6/15/As a company, we try and work with any issues that may
arise with customers with as much communication as possible. Pertaining to this customer specifically, they receive emails with their invoice along with any notifications we need to provideWe do this because they choose to pay the invoice through our convenient auto pay systemWhen the customer explained to us they would like to terminate service, we simply tried working with them and explained we have a valid service agreement in place until 6/15/We always try and work with the customer first with any issues that include price, service issues, or service agreements

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The problem was taken care of. However, I realized that ice was a factor, but that is not a reason for our garbage pick up to be missed three weeks in a row. My account was verified every time with our address, so how was this not caught the first time? The manager, Adam was very professional and I am sorry that I can't say the same for all their customer service representatives.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This was collected on 5/15/18. We will issue a $credit on the account for the issues with the service