Nifty Marketing

I am in receipt of the below Revdex.com complaint. Please allow me to explain that this was a miscommunication by our Customer Care Representative. It is not our policy to hold residents to unused service invoices they have cancelled or are intending on cancelling. It is our policy to try
to maintain all active customer accounts and hold to services rendered should they decide to cancel. We will actively try to retain our customers and unfortunately while attempting to do so with this customer a miscommunication happened. We have addressed this with our Customer Care Representative involved and all others within our office. We have closed out the residents account effective 1-8-as was requested and issued credit for the remaining unused service period. The total amount of the credit issued is $against the original invoice amount of $154.10. The remaining balance on this residents account is $

Advanced Disposal purchased *** *** out of *** ** November, 2014. All former *** customers should have received a letter and notices along with several invoices explaining about the service provider change from *** to Advanced Disposal. During the change over,
payments received that belonged to *** instead of Advanced Disposal were forwarded to the correct company and visa versa. In looking at the Burdis’ account and bank payment history, *** received two of Advanced Disposal’s payments in error, but were not forwarded. I am getting the payments that belong to this account sent over and applied totaling $144.00. I contacted the collections team to verify that this customer’s credit has not been affected. They verified with our 3rd party collector that they do not report any residential customers to the credit bureaus. They ran a check on the names, just to make sure, and they have not been reported. They also put a stop to any collection efforts. I am having all service charges and suspension fees adjusted off totaling $75.95.I also looked at this customer’s service issues due to this error. I adjusted off $80.25 for three months of service for 2016. I would like to apologize for the payment application issues back in the beginning of taking over the service. Please feel free to call or email me with any other problems or questions and I’d be happy to help you

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Revdex.com:
William Lewis from Advanced Disposal called me on 6/28/(nice guy)He told me I would not have to bag our recyclables and he assured me they are being recycledAs a long as Advanced Disposal follows thru on what William told me, my complaint has been resolved to my satisfactionThank you

In regards to the complaint below, we have given the customer the credits they asked for on their March & April invoices. Since then we have ***ed them at the contractual rates we agreed upon at the meeting they had with *** and myself But they refuse to pay the locked fuel rates
that they had agreed upon in the meeting It was brought to our attention by Belinda that they were approached by a competitor, that did charge fuel and environmental fee’s and significant lower rates than what we were charging So they now want out of their contract, we have closed their account as they have requested as of 7/14/16, and have scheduled our containers to be removed They have a balance on their May invoice of $57.28, since they short paid the agreed upon locked fuel fee’s. Their will be an adjustment to their June invoice for services from 7/15/through 7/31/16, but at this time they have not paid invoice, so they will have will not be getting a refund, and will have a balance due. Sincerely, *** *** | Office Manager

While it may seem the complainants intentions were clear, our intentions and requirements were also clear. We responded as our agreements states and notified the complainant of the steps that would need to be followed. He was informed of the window for cancellation notification, was also informed that a reminder would be displayed on his invoice indicating by when he would need to request non-renewal by. Early termination requests as well as late termination requests are not accepted as was also described in the original call. We have acted in accordance to our contractual requirements

Advanced Disposal has bought Groot and starting September 1st of we have taken over the waste services for all of the customers. The customer has been notified by Advanced Disposal as to what has happened. The customer was unaware of the acquisition. Advanced Disposal will be
sending the customer a business card to contact someone directly. The customer was happy that someone local called her

I have looked into account Efor *** ***. I see that the balance on the account is $56.25We will credit the account the full amount of $56.25There were service charges/late fees billed on this account after the account was closed because there was an open balance. We
did not receive payment on the 12/31/Invoice Euntil 4/30/and that is why the service charges/late fees were billed. The following invoices were all late fees: Edated 1/31/for $8.90, Edated 2/28/for $and Edated 3/31/for $8.90Invoice Edated 4/30/for $included late fees and a small container removal fee.We will adjust the account to have a $balanceThank You

The damaged container referenced in the complaint was replaced on Tuesday May 1, ,2018.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11967915, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is my belief that they knew of my intentions due to an earlier termination letter that they would not except due to how early it was received. That was still a termination letter, it was their choice to not honor it at that time. It did not change my intention. As for a reminder on an invoice, I do not see the invoices. I have a bookkeeper that handles all of our bills. In this instance, I believe that a separate letter should have been sent to my attention as Advanced Disposal had previously been given a termination letter. I feel that this is done intentionally to avoid a customer from cancelling a contract without incurring charges.Again, all I am seeking is this contract to be terminated. I am not seeking any money back.
Regards,
Joseph Meinerz

On behalf of Advanced Disposal we are very sorry for this unfortunate situation this customer has encountered. On the morning of Wednesday July 29th we sent a driver out to Terrace Rd., to collect his trash along with any extras; a Route Manager went out to assess the area if
there was anything prohibiting the past pick-ups, everything appears to be fineWe have marked this address specifically in our system to ensure timely pick-ups moving forwardWe unfortunately will not be able to issue any credits due to this being a municipal customer and the services paid through the property taxes.

Someone from our Operations team should have or will be calling this customer to have this resolved. We will also issue another $credit on the account for the service issues

We removed the cart from *** *** *** *** *** WI today 6/6/at 3:pm. Thanks *** *** * *** ***

HelloI am responding to a disgruntled customer who is canceling service, *** *** located at *** * *** *** who does wish to not pay the $removal fee.Upon reviewing the customer notes, the customer hung up on our representative and the call was never completedOur
Customer Care Reps have reached out to the local division on many occasions to see if if the $fee can be waived when customers are unhappy and we have worked with each customer to satisfaction. I believe *** did not give us the opportunity to make it right by ending the call. We appreciate ***s past service and would be happy to remove the $removal fee. Thank you*** ***, ***.***@advanceddisposal.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I get a copy showing that I owe zero dollars to Advanced Disposal. I would like to point out, that this was different then what I was told on the phone by Advanced Disposal. When I first reached out by phone, I was told that they were never picked up. After five minutes on the phone, I was told that my neighbor may of picked up the trash cans, among other things
Regards,
*** ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Bill Lewis, operations manager gave Mr *** his direct number for future problems and issues. Mr *** is unsatisfied with our service at this point and yes we failed to provide him the service he requested

The fee will be removed and we will be on site to remove the container sometime in the next few weeks and hopefully the snow has melted so the container will be viewed from the curbThank you

*** *** did not receive and increase on his bill for his monthly service. Advanced Disposal did have a price increase on some accounts but his was not included. The message that was printed on the invoice “Due to increasing costs, your next invoice may reflect a slight increase”
was printed on all of our customers invoices so those that did receive an increase were aware of it. It was printed on invoices because some of our customers are billed in advance and some are arrears. His 2nd invoice that he received from us was in fact a higher amount then the $monthly charge because he was charged a Service Charge. This was a $Service Charge and it is a late fee because his 8-31-invoice was not paid until 10-09- The invoices need to be paid in days or the customer will receive a $Service Charge. I will adjust the $Service Charge off of his invoice as a one-time courtesy credit so he will only owe $50.00 Please let me know if you need anything else. Thank You
*** *** | Accounts Receivable/Accounts Payable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response given by them are things we already knewThey have not addressed the fact that the contract is misleadingIt is so misleading that there own billing department could not interpret itThey did not honor the contract that they produced until I had to make several phone calls to them
Regards,
*** ***