Nifty Marketing

I have reviewed account # M4-*** *** *** *** * *** *** *** ** The *** ** account was given a price increase effective 3/1/and the fees were also increased. After a phone call on 3/23/16, the account was corrected and a credit of $was issued to the account on
3/23/16. There was one occasion where we removed extra trash from *** ** and charged accordingly for the items that were removed. (there is an extra charge for any items outside the container) We issued a $credit for these items on 3/23/16. The 3/31/invoice was not paid until 6/24/and the 4/30/invoice was not paid until 6/2/generating service charges. We have since received payment in full and removed any late charges. We did stop service from 6/22/to 6/24/because of non payment. I have removed the $suspension fee from the account and will gladly give a one week goodwill credit for $for the trash stop we did not pick up on 6/23/16. The credit will not show up until the invoice dated7/31/16 because we are beyond the cut off time for the 6/30/16 billing. *** ** now has a zero balance and service has been paid thru 6/30/16. On 7/1/16, July service will be billed. The amount of the invoice for both trash and recycling service will be $123.70. We apologize for any inconvenience to Mr***. We attempt to be helpful and accommodating when issues come up. Based on the items above, we listened and resolved any concerns that we brought to our attention. Please let me know if you have any further questions or concerns.***

Dear Sir,We will have a new gallon can delivered tomorrow, Wednesday, December 14.We appreciate your business.Melissa E***

After reviewing the complaint Advanced Disposal had decided to release Mr*** from his contractual agreementAlthough MR *** is still in a contract with Advanced Disposal for his waste removal and his contract is not set to expire until at this time we will be releasing him from his
contract and will be remove our can? ? ?

*** *** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Unfortunately we were unable to provide the service Mr *** requested.? We were unable to located the work order on our end.? Bill Lewis (operations manager) called Mr *** today, July 3rd to discuss.? He? confirmed with Mr *** that the? items were no longer in need of
a pick? of a pick.? ? The? Village of Mount Pleasant picked them up, I? confirmed? with? *** ***? from the Village highway deptthat the items had been picked up and the resident was not charged for this service.? We are sorry for the miscommunication.*** ***
?

Account has been closed out and credited accordingly.? No further mailings or calls will occur.? We have spoken to complainant direct and advised of the resolution and apologized for the error and thanked for the opportunity to correct

I deeply apologize for the poor service you have received from Advanced DisposalI have done some checking into your issue and again I apologize this has simply been an oversight on our partWe will be sending a driver to your place of residence by the end of the business day Friday, October 30th

Good afternoonWe corrected our administrative ? fee billing error and issued a credit of $we also issued a credit for the price increase? over the 7%? $which are both listed on Mr*** contract.? ? Total credit $which? was issued on ? his
January? bill which I have included here.? The credit covers January's bill and has left another $to be applied to next months invoice.? ? We have corrected his account so his rate is rolled back to $which? his contract allows up to 7% increase after year one plus Fuel and Environmental fees.? Which are also stated on the front of his contract, I have attached his contract also for your review.? This contract will expire June 2019.? Mr*** also signed an agreement prior to this in which also charged Fuel and Environmental Fees so these fees were not new with this contract.? We are sorry for the issues and do appreciate Mr***'s business.? *** *** Office Manager

? I want to thank you for your help in this matterAll has been resolved, items been picked upThank you ***

The response was received stating the stove was to be picked up 10/30/by the end of business day.? As of this morning it was still sitting by the road.? I contacted them and was told it would be picked up today as they had discussed it? in their meeting this morning.? They claimed they could not see the stove as it was dark.? The stove is at the end of the driveway right along the highway and is white.? We have a yard light so it is lit up and can be seen easily.? As of 3:p.mthe stove is still sitting in the same spot.? The person at Advance also indicated there people did not see it.? We had been told previously they were having another company pick up as their men "could not lift it"? Now we are being a told a new story again.? I was told it would definitely be picked up today.? They also indicated there were several trucks out today picking up items.? I am at a loss as to why this is so hard to be done.?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.? I did hear from the company and after weeks of phone calls they figured it out.I do think they? are an awful business to have to deal with.***
*** ***

spoke with [redacted] she understands she is breaking her contract and will send a check.? Thank you

I researched this account and talk with the sale’s representative.? This customer did request a container swap in which it was request on June 26TH.? We completed the swap as requested? We were not notified of the sale, until after the customer stop paying his invoices and was placed
on stop service.? Once we got in contact with the customer, they had said that they sold the business and the new owners did not want our service.? At this time the customer was told that the ? service agreement we transferable to the new ownersThey said “we will take of it and pay the liquated damages just remove the containers”.? We did remove the containers however the customer still owes a balance of $on the account per out service agreement? ? ? ? ? ? ? Thank you

I have reviewed Mr [redacted] account for the year period covered by his service agreement.? The dates are 12/1/??" 11/30/15.? Based on the contract we should have billed [redacted] $3838.88.? We billed him $4051.75.? I will gladly issue a credit for the difference for $212.87.? ? I also looked at the extra recycling charges on the account.? There was only in February ? for $33.00? We have already adjusted off that amount.? Please let me know if there are any further questions or concerns.[redacted]? ? ?

Our Sales Account Representative and Sales Manager have reviewed the signed contract with this customer and they confirmed that it does state a price of $49.00.? The service charge he is referring to is a latefee.? They advised that these fees are clearly spelled out in the contract and
does not violate agreed upon terms.? ? ? To resolve this matter the sales rep is changing it to flat rate of $per month and giving himone month free and contacted him to let him know this.? Please let us know if there are further questions.? *** *** | Office Manager?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

*** *** cancelled service @ *** *** *** *** *** WI effective 3/31/18.We attempted to remove the cart and RE bin on 3/28/and 4/3/18.? They were not out for removal so we billed the customer $for the containers.We did remove them on 4/10/and a credit will be issued to clear
the balance due on the account.? ? ? Thanks? *** ***? | Office Manager

Cliff Industrial has been a long time customer.? ? We received an issue dated 12/27/to contact the customer because they wanted to cancel their service.? We called them back on 12/28/and talked with Chad.? The contract was a discussion item.? Chad hung up on
Kellie.? Kellie left a message for Trevor to call her directly on 12/29/16.? Kellie spoke with Trevor on 12/30/16.? He stated he worked with Kendra and she was going to cancel the account.? ? The account has been cancel effective 1/1/17.? The cart and container are scheduled for removal on1/16/17.? ? ? Thanks,Kathy? ? Kathy Miller? | Office Manager

We have a contract.And the contract states we have fees? Thank you

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]