Nifty Marketing

Revdex.com:
The information provided in the email is not for my complaint?
Regards,
James [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

Good morningI spoke to [redacted] this am and apologized for the hassle let her know that her balance is currently $357.72.? She paid over the phone with a debit cardI also agreed to credit her $off of next month bill for the bank fee to cancel her payment.She also has my direct number going
forward and I explained who the new inside sales rep is [redacted]Thank you

please see the notes below that were entered in the customer account.? Credits have been issued to clear the customer balance and his account has been updated per his request.Thanks,Kathy [redacted]? SPOKE TO CUSTOMER REGARDING SITUATIONS TODAYHE WAS HAPPY ABOUT THE CALL WITH SABRINAHE WAS
DISTURBED ABOUT THE PREVIOUS REP AND SAID SHE DIDN'T HANDLE THIS VERY WELLHE IS GLAD TO KNOW HE CAN CALL SABRINA OR ME AND GET ANY ASSISTANCE NEEDEDHE CHOSE TO HAVE HIS STATEMENTS EMAILED SINCE HIS ADDRESS IS CORRECT AND HE STILL DOESN'T RECEIVE THEMTHAT IS THE ONLY REASON THAT HE DIDN'T PAY BEFORE NOWHE APPRECIATES HOW WE HELPED HIM OUT TODAY.? ? Thanks,Kathy

Dear [redacted] ??" We spoke with Rebecca today in regards to resolving this issue.? The container will be dumped today and we issued a credit of $for one month of service.? We are working with the customer to discuss a container relocation in order to resolve any future issues.? Thank
you? ? ? Linda M[redacted]? | Office Manager

We picked up all trash and recycling for this customer today.? We did have two weeks in a row with severe ice issues and our drivers were doing their best to pick up all of the stops that they could safely reach.? When Ms[redacted] called in, she was offered a total credit amount of
$due to the missed pick issues she experienced.? I apologize for the service issues and do not see this stop as being a service issue going forward.? ? ? ? I also need to add that they found an error in her service address in our data base.? I just wanted to let you know that has also been corrected.? Thank you.?

Again, I apologize for this inconvenienceIt has been confirmed that your stove has been picked up as of Monday 11/02/15.If you have any further questions or concerns please feel free to reach our office directly; ###-###-####

Advanced Disposal apologizes for the oversight and delay in return to retrieve the missed material.? As of 3:50pm 8-31-a truck did retrieve the missed recycle materials.? The miss has been addressed with the servicing crew so they are aware of the oversight and this will be avoided
going forwardThe proper handling of this type of instance is also being addressed with the Call Center staff, it will be used as a training topic to ensure that responses are completed and proper work orders are entered

I have reviewed the account and I do see where the missed pickup was called in from August 18th, 2017.? We did issue a credit for this missed pickup.? The credit was for the amount of $and it was on Invoice Edated 8/31/17.? This was the only item on the invoice so the
balance of the invoice was a credit balance and invoices with credit balances do not get mailed out.? If the customer would like a copy of this invoice I can print one and mail it to them.? On the invoice Edated 9/30/17? that they would have just received they will see the $credit because the amount due will be $less than the invoice total.? I will go ahead and credit the invoice another $like the customer would like for the missed pickups and issues that they have been having.? I will also talk to the route supervisor to ensure that the driver knows where this stop is located to hopefully prevent and missed stops in the future.? The customer should pay $82.78, this will be the amount due after the $credit is added to the account.?

I’m responding to Mr[redacted]’s complaintI take these complaints very seriously and have looked into this matterBelow is my explanation of what happened:? A customer service rep spoke early? Monday? morning 7/25/to Mr[redacted] explaining a past due amount that was owed and
what had been credited to his accountWhenever credits are owed, we have an approval process in place that only takes a short timeAt 1002am on July 25th? our customer service rep emailed Mr[redacted] with an approved credited amount as well as an explanation of the outstanding balance that was needed for April and May services as his services were cancelled 5/23/He received a total credit of $and an outstanding invoice totaling $215.98.? Please let me know if you have any additional questions or concerns.? Regards,? ? [redacted]? | District Sales Manager

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]