Nordstrom Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although I think it is important to note hat they withheld over $900 for extended period of time, 15 days, on an ATM credit. If I had not contacted them, I am not sure they would have contacted me, and I never saw a public release of their 'Credit glitz". I hope that all impacted customers were contacted. 
Sincerely,
[redacted]

Hello,Our credit team has reached out to our customer and proposed a solution to this that he is agreeable with. A $160 dollar credit is being issued to his account today and the available Nordstrom Note of $100.00 will be applied once it becomes available in mid-January 2018. Our team member...

is also preparing a letter to our customer which will outline and confirm the steps taken to rectify his complaint.We are sorry for the inconvenience our customer has experienced and hope that he will give us an opportunity to better serve him in the near future!Regards,Nordstrom, Inc.

We thank the customer for bringing this matter to our attention. Due to this being the customer's first order with us and since you received some miscommunication regarding the return cut off date, we've issued a refund of the late return fee. It may take 3-5 days for the amount of $206.14 to return...

to your original form of payment. We apologize again for the inconvenience and hope we can better serve the customer in the future.

We apologize for this customer's experience and appreciate the chance to respond. Our investigation shows the dress was initially returned to the customer by the Nordstrom.com returns department on January 17, 2017 due to insufficient information to research and process her return. The dress...

was received for a second time on February 28, 2017 without the requested information. Unfortunately, our team still could not locate the purchase information and the dress was forwarded to our Nordstrom Rack return department for further research. That department is still currently researching the matter. We will continue to follow up so we can provide an answer for the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re Revdex.com Complaint No: [redacted]
At Nordstrom, it is never our intent to disappoint our customers. We sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concerns. We researched the issue and confirmed that a refund in the amount of $296.03 was processed...

on 6/1/16 and the funds were credited back to her account on 6/3/16.
We appreciate the customer’s patience and believe this matter has been resolved to her satisfaction.
Sincerely,
Nordstrom, Inc.

Can you cancel my complaint of nordstrom from email [redacted]. I got it resolved.

Complaint: [redacted]I am rejecting this response because: the information provided did not refer to debit or credit account. Someone is misleading the BNB. Look at the responses as they refer to purchasing of certain amount. They need to provide the coupon. Or l amgoi g to co tact the CFPBSincerely,[redacted]

I have copies of emails that were sent back and forth stating the facts of this whole ordeal and it also shows the lack of responses that your manager didn't respond anymore and this isn't the first time with your manager in your downtown Seattle Nordstrom if you would like me to release those I can. 
 Complaint: [redacted]
I am rejecting this response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

A follow up to this. I received a shipping notice on October 23. I called customer service to inquire since I was told on October 22 by a customer service rep that she cancelled my order as requested. The rep I spoke with on October 23 was incredibly rude and argumentative, basically telling me that...

there was no record of me calling in on October 22 and that it was too late to cancel since it was already shipped. She was dismissive of my concerns and wouldn't let me speak - speaking over me in most of the conversation. She said she would refund me the shipping and that the items are returnable. She wanted my phone number, to which I said that she already has it on file. I asked for her name 4 times as she raised her voice to talk over me and what I was trying to explain about the situation. I told her that I didn't think she should be arguing with me. This customer service rep finally provided her name as "[redacted]". Nothing resolved about the terrible customer service I've experienced and in fact, [redacted] made it much worse. I've never before gotten into a yelling match with a customer service rep.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for providing this information. According to our records our delivery research team partnered with FedEx after the customer notified us this voicemail was left. We again recommend the customer work with FedEx or the local police department.

We appreciate this customer bringing this to our attention and apologize for any delays. On Monday, July 17, 2017 the customer was refunded $272.63 to her MasterCard. Her bank should disburse the funds accordingly. We hope we can better serve the customer in the future.

We truly regret that the customer had an unsatisfactory experience while shopping with us. Our team connected with the customer to assist her directly. We thank the customer for giving us a chance to work with her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just hope next time nordstrom CAN UPDATE their invventory on time because most of the customer use website to shop and once they place an order they will expect that orders will be process and receive. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is untrue and unfair of Nordstrom. They have NOT been cooperative with law enforcement. They told the police officer, which then told me that THEY DID NOT DISCLOSE order information to him to follow up, thus sheltering the criminal and enabling a crime to occur without helping whatsoever. The officer, [redacted], also stated that they told him that Nordstrom would reimburse me for losses. I was also NEVER directed on how to collect loss from [redacted]. Nordstrom has made no effort whatsoever in assisting to resolve this crime. 
Sincerely,
[redacted]

We apologize for this customer's experience and appreciate the chance to respond. Unfortunately, we are unable to match the price. As per our agreement with the vendor, BOSE, we must first see if the item is being sold by an authorized retailer. The website [redacted] is referencing is not on our...

list of the approved retailers. Prior orders placed for these headphones honoring the $149.99 price were canceled. Per our price matching policy posted on our website, at Nordstrom we are committed to offering you the best possible prices. We will be glad to meet our competitor's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer. We are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers and gift card offers. We apologize for any inconvenience and hope we can better serve [redacted] in the future.

We apologize for this customer's experience and appreciate the chance to respond.  Our records reflect this customer spoke to the Store Manager about her concerns both over the telephone and in person and he did his best to resolve this with her.  In addition, this situation was...

escalated to our corporate offices and they spoke with her on 10/6/16. We are not able to honor Ms. [redacted] request for store credit plus a gift card, as we feel no amount of compensation can remedy a poor service experience. However, if she would like to bring the items back we would be willing to consider returning them for her.