Nordstrom Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although I think it is important to note hat they withheld over $900 for extended period of time, 15 days, on an ATM credit. If I had not contacted them, I am not sure they would have contacted me, and I never saw a public release of their 'Credit glitz". I hope that all impacted customers were contacted. 
Sincerely,
[redacted]

Hello,Our credit team has reached out to our customer and proposed a solution to this that he is agreeable with. A $160 dollar credit is being issued to his account today and the available Nordstrom Note of $100.00 will be applied once it becomes available in mid-January 2018. Our team member...

is also preparing a letter to our customer which will outline and confirm the steps taken to rectify his complaint.We are sorry for the inconvenience our customer has experienced and hope that he will give us an opportunity to better serve him in the near future!Regards,Nordstrom, Inc.

We apologize for this customer's experience and appreciate the chance to respond. Our investigation shows the dress was initially returned to the customer by the Nordstrom.com returns department on January 17, 2017 due to insufficient information to research and process her return. The dress...

was received for a second time on February 28, 2017 without the requested information. Unfortunately, our team still could not locate the purchase information and the dress was forwarded to our Nordstrom Rack return department for further research. That department is still currently researching the matter. We will continue to follow up so we can provide an answer for the customer.

We thank the customer for bringing this matter to our attention. Due to this being the customer's first order with us and since you received some miscommunication regarding the return cut off date, we've issued a refund of the late return fee. It may take 3-5 days for the amount of $206.14 to return...

to your original form of payment. We apologize again for the inconvenience and hope we can better serve the customer in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re Revdex.com Complaint No: [redacted]
At Nordstrom, it is never our intent to disappoint our customers. We sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concerns. We researched the issue and confirmed that a refund in the amount of $296.03 was processed...

on 6/1/16 and the funds were credited back to her account on 6/3/16.
We appreciate the customer’s patience and believe this matter has been resolved to her satisfaction.
Sincerely,
Nordstrom, Inc.

Can you cancel my complaint of nordstrom from email [redacted]. I got it resolved.

I have copies of emails that were sent back and forth stating the facts of this whole ordeal and it also shows the lack of responses that your manager didn't respond anymore and this isn't the first time with your manager in your downtown Seattle Nordstrom if you would like me to release those I can. 
 Complaint: [redacted]
I am rejecting this response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the information provided did not refer to debit or credit account. Someone is misleading the BNB. Look at the responses as they refer to purchasing of certain amount. They need to provide the coupon. Or l amgoi g to co tact the CFPBSincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. We truly regret that the customer had an unsatisfactory experience while shopping with us and we clearly let this customer down. Our store manager has...

tried reaching this customer at the phone number provided in the complaint to resolve with him directly, but has not heard back. We ask that the customer contact Chris T[redacted] directly at [redacted] to correct the situation.

We apologize for this customer's experience and appreciate the chance to respond.  Our records reflect this customer spoke to the Store Manager about her concerns both over the telephone and in person and he did his best to resolve this with her.  In addition, this situation was...

escalated to our corporate offices and they spoke with her on 10/6/16. We are not able to honor Ms. [redacted] request for store credit plus a gift card, as we feel no amount of compensation can remedy a poor service experience. However, if she would like to bring the items back we would be willing to consider returning them for her.

We apologize for this customer's experience and appreciate the chance to respond. Despite our best efforts, errors do occur. We have researched this customer's order and found that the customer chose to ship to China using a third party freight forwarder. After speaking with our teams, we offered to...

cover the shipping fees for the customer to return the merchandise to us. Unfortunately, the item is sold out completely, so we are unable to ship a replacement pair, but are happy to return and refund the customer for the shoes that arrived in poor condition, should the customer choose to ship them back to us.

We appreciate this customer bringing this to our attention and apologize for any delays. On Monday, July 17, 2017 the customer was refunded $272.63 to her MasterCard. Her bank should disburse the funds accordingly. We hope we can better serve the customer in the future.

We again recommend the customer connect with the Store Manager. Her last email was sent in response to the customer on March 12, 2018. The store manager apologized and asked to speak with the customer further to resolve this. She is the best person to further address service concerns in her store. [email protected]  631-683-2700

Complaint: [redacted]
I am rejecting this response because: This is untrue and unfair of Nordstrom. They have NOT been cooperative with law enforcement. They told the police officer, which then told me that THEY DID NOT DISCLOSE order information to him to follow up, thus sheltering the criminal and enabling a crime to occur without helping whatsoever. The officer, [redacted], also stated that they told him that Nordstrom would reimburse me for losses. I was also NEVER directed on how to collect loss from [redacted]. Nordstrom has made no effort whatsoever in assisting to resolve this crime. 
Sincerely,
[redacted]

Thank you for providing this information. According to our records our delivery research team partnered with FedEx after the customer notified us this voicemail was left. We again recommend the customer work with FedEx or the local police department.

We understand this customer has spoken with our Store Manager and our Corporate offices regarding this matter. We have confirmed that the customer has been apologized to and proper follow up coaching has taken place. The customer was not charged an increased price while in the store on September 30,...

2017. As previously explained to the customer, Nordstrom does not compensate for poor shopping experiences, but we have addressed the miscommunication and apologize for any resulting inconvenience.