Nordstrom Inc

Re:  Revdex.com Complaint No. [redacted]
At Nordstrom, it is never our intent to disappoint our customers. We sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concerns. Our records indicate that the customer placed an order using a $100 gift card and...

her credit card in the amount of $10.19. Per the customer’s request for a refund, on May 5, 2016, we refunded $10.19 back to the customer’s credit card, mailed a $100 gift card to her address, and notified her via email to let her know we processed the credit. We appreciate the customer’s patience and hope we can better serve her in the future.

A follow up to this. I received a shipping notice on October 23. I called customer service to inquire since I was told on October 22 by a customer service rep that she cancelled my order as requested. The rep I spoke with on October 23 was incredibly rude and argumentative, basically telling me that...

there was no record of me calling in on October 22 and that it was too late to cancel since it was already shipped. She was dismissive of my concerns and wouldn't let me speak - speaking over me in most of the conversation. She said she would refund me the shipping and that the items are returnable. She wanted my phone number, to which I said that she already has it on file. I asked for her name 4 times as she raised her voice to talk over me and what I was trying to explain about the situation. I told her that I didn't think she should be arguing with me. This customer service rep finally provided her name as "[redacted]". Nothing resolved about the terrible customer service I've experienced and in fact, [redacted] made it much worse. I've never before gotten into a yelling match with a customer service rep.

We truly regret that the customer had an unsatisfactory experience while shopping with us. Our team connected with the customer to assist her directly. We thank the customer for giving us a chance to work with her.

We apologize for this customer's experience and appreciate the chance to respond. Unfortunately, we are unable to match the price. As per our agreement with the vendor, BOSE, we must first see if the item is being sold by an authorized retailer. The website [redacted] is referencing is not on our...

list of the approved retailers. Prior orders placed for these headphones honoring the $149.99 price were canceled. Per our price matching policy posted on our website, at Nordstrom we are committed to offering you the best possible prices. We will be glad to meet our competitor's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer. We are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers and gift card offers. We apologize for any inconvenience and hope we can better serve [redacted] in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just hope next time nordstrom CAN UPDATE their invventory on time because most of the customer use website to shop and once they place an order they will expect that orders will be process and receive. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Nordstrom's Terms and Conditions are posted for customers on the website.
Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via email. You can always verify availability by calling Customer Service at 1.888.282.6060 or by joining us in Live Chat. You will receive a shipping confirmation email once your items have shipped.
Our records show the item in question reflects "out of stock" on our website.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

In order to look in to this matter further for the customer, we ask that she provide the specific store location she is referencing in her complaint. Thank you.

Hello- I just wanted to know how I could put"resolved" on my complaint I filed yesterday  against Nordstrom billing. I rec'd a phone call this afternoon and I  am happy to say they have resolved my complaint (finally)

We appreciate the opportunity to look in to this matter further. Our records show that the shoes in question do not show as returned in our system. We have asked our teams at the store if they recall this situation and are unable to find any additional detail. The store manager asks that the...

customer reach out to her directly so she can take care of this customer. Please contact Stephany P[redacted] at 703-415-1121 x[redacted] or [redacted]@nordstrom.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I look forward to receiving the credit card in the mail as well as the credit to my charge card.
Thank you, your assistance was INVALUABLE in clearing up this mess for me.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:U.S. Code › Title 39 › Part IV › Chapter 30 › § 3009 states that companies cannot require consumers to pay for unordered merchandise. I did not order this item, I did not consent to have it shipped to me. I have no wish to keep the item as a gift but I am not able to take the item to a courier. I do not see it as my responsibility to take time off of work to take the item to a UPS, USPS or FedEx location simply because and error was made on Nordstrom's part. If Nordstrom would like to pay for package pickup, I am happy to repackage the item and leave it outside for collection. 
Sincerely,
[redacted]

Hello, We hope that you accept our sincere apology for any misunderstandings about what transpired here.   Nordstrom has a longstanding commitment to treat every customer with respect and we have zero tolerance when it comes to discrimination any kind.    Sincerely,  Nordstrom, Inc.

We apologize for this customer's experience and appreciate the change to respond. The Terms and Conditions posted on our website are as follows: Merchandise availability on our website is not guaranteed as it may be low in stock. If merchandise is not available by the time your order...

processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Care at1-888-966-6283or by joining us in Live Chat.
This customer was refunded for the merchandise we were unable to fulfill, and as a gesture of goodwill for not receiving his shipment in time for the holidays we emailed him a gift card. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer.

It is never our intent to disappoint our customers and appreciate the chance to address service issues within our company. The errors with this order have been recorded with our fulfillment center and are being addressed. We apologize for Ms. [redacted]'s experience and have attempted to reach out to...

her directly to resolve this issue. Our calls have not been returned. We encourage her to reach out to Riah H[redacted] at 646-931-3670 x [redacted]. 
Best Regards, 
Nordstrom, Inc.

Nordstrom Credit Services has attempted to reach out to this customer as we are in need of additional information to investigate his claims. The email and phone number associated with this complaint appear to be invalid. We respectfully request this customer provide additional information so that we...

can thoroughly investigate these allegations. 
 
Respectfully, 
Nordstrom, Inc.

Complaint: [redacted]I am rejecting this response because: nothing was resolved. A bunch of corporate mumbo jumbo, and still no one ever tried to reach out to about the current status of my account and what they could do to improve my experience. In all, it seems they don't try care about the customer's experience. This is not a banking issue, this is how Nordstrom mishandles information on the back end. I encourage them to look at companies such as [redacted], who do an excellent job of notifying customers as to how they will be charged for items being shipped separately. I'm so disappointed in this service that not only will I be taking my business elsewhere, but I am returning everything from my order as well. Sincerely,[redacted]

Revdex.com
PO Box 1000
DuPont, WA 98327
Re: Revdex.com Complaint No. [redacted]
We apologize for this customer’s experience. Our investigation shows that Mr. [redacted] called and spoke with a Customer Service Specialist on April 2, 2016, and stated that he needed help with a gift card his...

sister sent him by email. The Customer Service Specialist offered to connect him with a Nordstrom Rack Supervisor, however, the customer said he did not want any more help and did not want to wait on the phone any longer. Our records indicate that the $50.00 e-gift card was purchased by [redacted] on March 12, 2016 and spent on April 2, 2016 on an order totaling $101.62 that was shipped to [redacted]  [redacted], the same address [redacted] provided in his Revdex.com Complaint. After reviewing the documentation, we are unfortunately unable to accommodate this customer’s request to issue a refund for the gift card as our records show that the gift card was redeemed in full. We appreciate the opportunity to respond and hope we can better serve him in the future.
Sincerely, 
Nordstrom, Inc.