Nordstrom Inc

We understand this customer has spoken with our Store Manager and our Corporate offices regarding this matter. We have confirmed that the customer has been apologized to and proper follow up coaching has taken place. The customer was not charged an increased price while in the store on September 30,...

2017. As previously explained to the customer, Nordstrom does not compensate for poor shopping experiences, but we have addressed the miscommunication and apologize for any resulting inconvenience.

We apologize for this customer's experience and appreciate the chance to respond. Despite our best efforts, errors do occur. We have researched this customer's order and found that the customer chose to ship to China using a third party freight forwarder. After speaking with our teams, we offered to...

cover the shipping fees for the customer to return the merchandise to us. Unfortunately, the item is sold out completely, so we are unable to ship a replacement pair, but are happy to return and refund the customer for the shoes that arrived in poor condition, should the customer choose to ship them back to us.

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. We truly regret that the customer had an unsatisfactory experience while shopping with us and we clearly let this customer down. Our store manager has...

tried reaching this customer at the phone number provided in the complaint to resolve with him directly, but has not heard back. We ask that the customer contact Chris T[redacted] directly at [redacted] to correct the situation.

We again recommend the customer connect with the Store Manager. Her last email was sent in response to the customer on March 12, 2018. The store manager apologized and asked to speak with the customer further to resolve this. She is the best person to further address service concerns in her store. [email protected]  631-683-2700

Re:  Revdex.com Complaint No. [redacted]
At Nordstrom, it is never our intent to disappoint our customers. We sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concerns. Our records indicate that the customer placed an order using a $100 gift card and...

her credit card in the amount of $10.19. Per the customer’s request for a refund, on May 5, 2016, we refunded $10.19 back to the customer’s credit card, mailed a $100 gift card to her address, and notified her via email to let her know we processed the credit. We appreciate the customer’s patience and hope we can better serve her in the future.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello- I just wanted to know how I could put"resolved" on my complaint I filed yesterday  against Nordstrom billing. I rec'd a phone call this afternoon and I  am happy to say they have resolved my complaint (finally)

We appreciate the opportunity to look in to this matter further. Our records show that the shoes in question do not show as returned in our system. We have asked our teams at the store if they recall this situation and are unable to find any additional detail. The store manager asks that the...

customer reach out to her directly so she can take care of this customer. Please contact Stephany P[redacted] at 703-415-1121 x[redacted] or [redacted]@nordstrom.com

Complaint: [redacted]
I am rejecting this response because:U.S. Code › Title 39 › Part IV › Chapter 30 › § 3009 states that companies cannot require consumers to pay for unordered merchandise. I did not order this item, I did not consent to have it shipped to me. I have no wish to keep the item as a gift but I am not able to take the item to a courier. I do not see it as my responsibility to take time off of work to take the item to a UPS, USPS or FedEx location simply because and error was made on Nordstrom's part. If Nordstrom would like to pay for package pickup, I am happy to repackage the item and leave it outside for collection. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I look forward to receiving the credit card in the mail as well as the credit to my charge card.
Thank you, your assistance was INVALUABLE in clearing up this mess for me.

In order to look in to this matter further for the customer, we ask that she provide the specific store location she is referencing in her complaint. Thank you.

Nordstrom's Terms and Conditions are posted for customers on the website.
Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via email. You can always verify availability by calling Customer Service at 1.888.282.6060 or by joining us in Live Chat. You will receive a shipping confirmation email once your items have shipped.
Our records show the item in question reflects "out of stock" on our website.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: nothing was resolved. A bunch of corporate mumbo jumbo, and still no one ever tried to reach out to about the current status of my account and what they could do to improve my experience. In all, it seems they don't try care about the customer's experience. This is not a banking issue, this is how Nordstrom mishandles information on the back end. I encourage them to look at companies such as [redacted], who do an excellent job of notifying customers as to how they will be charged for items being shipped separately. I'm so disappointed in this service that not only will I be taking my business elsewhere, but I am returning everything from my order as well. Sincerely,[redacted]

It is never our intent to disappoint our customers and appreciate the chance to address service issues within our company. The errors with this order have been recorded with our fulfillment center and are being addressed. We apologize for Ms. [redacted]'s experience and have attempted to reach out to...

her directly to resolve this issue. Our calls have not been returned. We encourage her to reach out to Riah H[redacted] at 646-931-3670 x [redacted]. 
Best Regards, 
Nordstrom, Inc.

We apologize for this customer's experience and appreciate the change to respond. The Terms and Conditions posted on our website are as follows: Merchandise availability on our website is not guaranteed as it may be low in stock. If merchandise is not available by the time your order...

processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Care at1-888-966-6283or by joining us in Live Chat.
This customer was refunded for the merchandise we were unable to fulfill, and as a gesture of goodwill for not receiving his shipment in time for the holidays we emailed him a gift card. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer.

Nordstrom Credit Services has attempted to reach out to this customer as we are in need of additional information to investigate his claims. The email and phone number associated with this complaint appear to be invalid. We respectfully request this customer provide additional information so that we...

can thoroughly investigate these allegations. 
 
Respectfully, 
Nordstrom, Inc.

Complaint: [redacted]
I am rejecting this response because:I do not feel that this response is honest. Nordstrom has been eliminating this line over the last several months and that is why performance is down.  Nordstrom did not give consumers any opportunity to exchange their products.  If this was a truthful response from the business, then why wasn't this product line put on clearance until it sells out? Why was it abruptly removed from consumers choice? 
Sincerely,
[redacted]

Hello, We hope that you accept our sincere apology for any misunderstandings about what transpired here.   Nordstrom has a longstanding commitment to treat every customer with respect and we have zero tolerance when it comes to discrimination any kind.    Sincerely,  Nordstrom, Inc.