Nordstrom Inc

Complaint: [redacted]I am rejecting this response because:
I placed my Order through Nordstrom, not UPS. Why do I have to be the one going after UPS, when I never had any purchase/ contract with the said UPS.
 
I placed my Order with Nordstrom, and the order wasn't delivered to me, thus, Nordstrom hasn't fulfilled what I paid for!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,
 
We appreciate the opportunity to respond to this customer’s complaint. 
 
From 2013-2015, [redacted] was credited on 9 separate occasions for merchandise not received and/or lost returns.  On 10/8/15, after crediting her for her 9th lost merchandise claim, we...

advised [redacted] verbally and in writing that due to the apparent issues with the delivery of her returns safely from her house to our warehouse, we would no longer be able to accommodate her for any missing returns unless she sent them using an insurable, trackable carrier of her choice.   I have attached a copy of that email content under separate cover.
 
[redacted] is unable to provide us with the required tracking information for her most recent lost return.  Therefore, we stand by the decision that was previously communicated to [redacted], and we reiterate that we are not able to accommodate her.
 
We always do our best to take care of our customers and deal with them in a fair and reasonable manner. In turn, we expect they will be fair and reasonable with us as well.
 
Sincerely,
 
Nordstrom, Inc.

We apologize for this customer's experience. After investigation, it was found these gift cards were purchased from two third party vendor websites raise.com and cardcash.com. These sites have no affiliation with Nordstrom and the gift cards used on this order were fraudulent. It is not our...

policy to contact customers when they conduct fraudulent transactions with us. The customer’s $127.16 was refunded back to the Visa used on the order. The customer will need to speak to the third party vendors the gift cards were originally bought from to address recovering those funds. We are sorry that this issue occurred.

We apologize for this customer's experience and appreciate the chance to respond. Our Employee, Maile A[redacted] spoke with the customer on Monday July 17, 2017 advised she would be honoring the $50 offer and set up an appointment for the customer to come in on Wednesday, July 20, 2017 to assist with the offer. The customer is welcome to work with Maile directly. For future issues, the store phone number is [redacted]. Thank you for bringing this matter to our attention.

Hello,
Nordstrom appreciates the opportunity to respond to Ms. [redacted]'s concerns.  We have completed our investigation into this matter, and a letter has been mailed to the customer today, to the address noted above, providing her with detailed informaton regarding her account and...

the concerns she has raised. The letter includes a direct contact should she have any further questions.
Sincerely,
Nordstrom, Inc.

We truly regret that the customer had an unsatisfactory experience while shopping with us. Our teams have worked with the vendor to confirm the authenticity of the product. We have connected with the customer to provide her with our findings. We appreciate that the customer brought her...

concerns to our attention and assure her that we are always honest and fair with our customers. We are sorry for any resulting inconvenience to the customer.

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service.   We have issued the customer a refund for the items in question. As the customer was already refunded $40.64 for the previous price adjustment, the...

refund for the remainder of the order processed is $240.54 (outstanding amount we are not refunding is $5.95 for the return shipping fee). We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer.

Hello,   We appreciate this customer bringing her concerns to our attention.  We do ask on our website that customers contact us within 30 days of the ship date if there are any missing items or shipments, however, we make every attempt to be fair and reasonable so we did open an...

investigation into the status of the customer’s order.  In researching her order, we learned that the top and bottom sheets were shipped together directly from the vendor (which is why they have the same tracking number) via UPS and that the package was delivered on 12/13/17.  In addition to the items having one tracking number, the package weight upon delivery was 6.40 lbs.  Each sheet weighs 3.10 lbs., which is further confirmation that there were two sheets in the package at the time of delivery.  We regret that this is not what the customer wishes to hear, but we are unable to accommodate her request for a credit for one of the sheets.    Sincerely,   Nordstrom, Inc.

Hello,   Nordstrom appreciates this customer bringing his concerns regarding his recent order to our attention.  We apologize that this customer has received less than our best service while attempting to cancel his order.  We have reached out directly to the customer to resolve...

this and we have processed a return for his order.  Please note that it may take several business days for the customer’s bank to process the credit on their end, depending on their specific policies.  We are sorry for the inconvenience and we hope we have the opportunity to serve this customer better in the future.   Sincerely,   Nordstrom, Inc.

Complaint: [redacted]
I am rejecting this response because: nordstrom has not told me what actions they are going to take to train their employees on anti discrimination towards individuals with disabilities especially deaf customers who need to call through the relay service
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
If there is an item available, then, Nordstrom should not be advertising the item to be available. What's worse, it should not take Nordstrom almost 6 days to figure out that they don't have the item available. This is a blatant false and deceptive advertisement.  Nordstrom continued to list the item on their website, even after they sent an email to me that the item is not available. It seems like Nordstrom is discriminating which customers get to purchase the item, and the same items is not available to certain group of customers.
Sincerely,[redacted]
Revdex.com IS SPECIFICALLY REQUESTING THAT THE BUSINESS ADDRESS THE CONSUMER ALLEGATIONS THAT THIS ITEM IS STILL BEING LISTED ON THE WEBSITE

We apologize for this customer’s experience. After investigation, we are unfortunately, not able to accommodate this customer’s request to issue a refund for the Gucci shoes. Due to three prior high value Nordstrom orders placed by this customer being reported stolen, On March 18, 2016, our team...

advised the customer that moving forward he should have items shipped to address signature required. The customer then placed an order on August 14, 2016 for the Gucci shoes, but did not request signature required. He then contacted us to report the package did not arrive. Due to the customer’s previous history, Nordstrom is unable to accommodate this customer’s request for a refund and he was advised to contact the police due to multiple stolen packages from his address.

Hello,
We appreciate the customer bringing this matter to our attention.  We reached out to the customer directly and worked with her to resolve this matter.
Respectfully,
Nordstrom, Inc.

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. On September 18, 2017 we reached out to discuss this further with the customer while they were at work and we were not able to connect.In...

July 2017, there was an issue where credit limit increases were granted for accounts that should not have received an increase.  This customer was affected by the issue (raised to $2,200 on 7/18/17 then lowered to $750 on 8/29/17).  Based on a recent review, the account now qualifies for the credit limit increase, on 9/21/17 we raised the credit limit back to $2,200. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer. The customer will receive a confirmation letter and we ask that she please feel free to contact us directly with any further questions.

Complaint: [redacted]I am rejecting this response for the following reasons:   Nordstrom - Natick store manager left a voicemail message late Friday (2/3/17) one working day ago in which Mr. T[redacted] stated he would not be in the store the entire weekend and for me to contact him.  Therefore, the earliest date that I could have contacted him is today (2/6/17). The business response that Nordstrom has been trying to reach me unsuccessfully is false.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.   I accept only if the business promises not to send no more junk mail to my address [redacted] zip code [redacted] where I have a business and sometimes I do live there when I have to do over time

Hello,
Nordstrom is very sorry for the inconvenience to the customer as a result of this incident, and we regret that this unfortunate issue occurred.  We worked directly with the customer to address her concerns and we believe this matter has been resolved to her...

satisfaction.
Respectfully,
Nordstrom, Inc.