Nordstrom Inc

Complaint: [redacted]I am rejecting this response because:
I bought the products from Nordstrom, as I mentioned to them the infection I had was due to an expired product or contaminated with bacteria. Due to this fact, the doctor prescribed an antibiotic in order to fight the infection. That sample I received was not sealed or in any package as a brand new product, or did not had any expiration date. Why do I need to contact the manufactur when is the seller responsibility to solve this problem? 
ONE WEEK I was not able to open my eye! I had fever on that eye and gave me headache! Took another 1 week for the swollen to be gone....and after weeks to be back to normal! 
PS: I contacted the MAC CS twice, every time I tried to reach them took me over 40 minute on hold for someone to tell me that they will contact me.
here is the history of my attempts to contact MAC/ESTEE LAUDER without no answers!!!!
 
 
7/29/16 & 8/13/16 emails sent to [email protected]
8/13/16 email was sent to [redacted]@estee.com
MAC Case ID: [redacted]
 
Sincerely,[redacted]
 
CONSUMER STATES THEY ARE UNABLE TO MAKE CONTACT WITH BUSINESS.  IF POSSIBLE, CAN YOU PROVIDE A DIRECT DIAL NUMBER AND/OR EMAIL TO TRACIE H[redacted].

We truly regret that the customer had an unsatisfactory experience while shopping with us. However, we have thoroughly investigated this matter. The receipt provided by this customer was used to return the same coat for cash in one of our neighboring stores earlier that day. Since the receipt was used already, it was no longer valid. Our team offered to return the coat back on to a gift card and the customer declined. If a valid receipt is provided, we would be more than happy to provide the customer with a cash refund. Otherwise, the offer to process the return on to a gift card still stands.

Complaint: [redacted]
I am rejecting this...

response because:they are once again denying the fact in trying to reach out and help me in any way except for stating that they wouldn't mind talking with my attorney. I have attached photos of the items I shipped with Nordstrom item # on the items as well as the info that UPS sent me privately which is the signature upon delivery which is not available to be seen publicly. I also have recordings of the actual package being shipped because as an online seller, these are normal precautions I take in order to protect myself and to have proof on what I actually sent even though they may claim that they did not receive them or it may not be in the exact condition they preferred. Nordstroms as a whole, needs to reevaluate how they treat their customers before they close the case on me from their "Delivery Research" team telling me they can't locate my package, therefore no credit will be issued even tho I had spoken with a Nordstrom rep priori to shipping who reassured me I would receive a gift card. They are despicable and are not aware that I have recorded the shipment; but I did just forward them the signature that they seemed shocked I had. They seemed shock only willing to help if I had sufficient evidence or proof of purchase in which I have gone extra lengths to obtain both
Sincerely,
[redacted]

We apologize for this customer's experience. After investigation, we were unable to locate any information with the name and address provided on the complaint. In order to dig in to this further, can the customer send us a phone number or any other detail? We apologize for any inconvenience.

Complaint: [redacted]I am rejecting this response because: I have not been contacted by this business at all , that is a blatant lie . I also have no had my issue resolved , I am still missing my money . Sincerely,[redacted]
 
Revdex.com IS SPECIFICALLY REQUESTING THAT THE BUSINESS ADDRESS THE ISSUES WHEREIN THE CONSUMER STATES SHE HAS NOT BEEN CONTACTED AND THE ISSUE REMAINS UNRESOLVED.

Hello,   We appreciate this customer bringing his concerns to our attention.  We apologize that he had such an unsatisfactory experience with the order he placed on our website.  It is never our intent to disappoint our customers.  We have reached out to this customer directly...

and we hope to work with the customer regarding his concerns.    Sincerely,   Nordstrom, Inc.

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. We connected with this customer to apologize and correct this error. A credit was issued on September 6, 2017 and our representative sent documentation of such...

to the customer by email. We have passed along feedback to the employees who the customer first reached out to that were unable to communicate the correct information. We are sorry this issue occurred and we truly apologize for any resulting inconvenience to the customer.

Thank you for bringing this matter to our attention. Our credit office is working to correct the issue and should be contacting the customer. We will be better able to respond with details after the holiday. We apologize for the inconvenience and frustration this has caused the customer.

We apologize for this customer's experience and appreciate the chance to respond. The customer has not been refunded as she was working with our representative to locate a replacement pair of shoes at one of our stores. Our representative spoke with the customer yesterday, when she confirmed she would like the new pair sent to her as replacement for the counterfeit pair. The original pair had been returned to us and unfortunately our employees did not realize they were not authentic. Again, we are sorry that this issue occurred; however, we are unable to accommodate this customer’s request for compensation due to her inconvenience. If the customer has any further questions, she may reach out to our representative.

Complaint: [redacted]I am rejecting this response because:
 
I have not received all of my items.Sincerely,[redacted]

We are sorry that this issue occurred and we truly apologize for any resulting inconvenience. Unfortunately, due to temporary inventory issues, some items have recently experienced shipping delays, resulting in long hold times with our representatives. We have worked quickly to correct this issue...

and hope consumers will be satisfied with us going forward. Our records show that Mr. [redacted]’s order was delivered on October 31, 2016. He returned the items to our store and was issued a refund on November 1, 2016. Again, we apologize for this customer’s understandable frustration. We hope we can earn back his trust should he choose to shop with us in the future.

Thank you for the opportunity to look further in to this matter and respond. Our records reflect the customer was accommodated for prior Revdex.com complaint #[redacted]. The gift card was issued properly and shipped via UPS tracking number [redacted]   which was delivered on 3/6/2017...

at 1:26  pm. Because our records indicate this gift card was delivered to the customer for the proper amount and no longer in our care, custody or control, we are not able to replace it. If the customer has any additional questions, she is welcome to reach out to our customer service team at 1-888-282-6060

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Thank you for bringing this question to our attention. Our policies are posted on our website as follows:
Can I share my Rewards account with my family?No. Your Rewards account only belongs to you, so you can't share your points. That's why we confirm each account with a personal mobile number and email address. Accounts can't be shared between household members.Can I transfer my points?No. Points are earned on purchases you've personally made, so they can only be issued to and used by your own Rewards account.Can I use multiple Nordstrom.com accounts to earn Rewards points?No. Your Rewards membership can only be associated with one Nordstrom.com account.How do I cancel my Nordstrom Rewards membership?Give us a call at 1.888.246.8720. We're always happy to help.

Hello,   As we mentioned in our previous response, we have thoroughly researched this issue and we stand by our previous decision.  We have the transaction history for this item and we are happy to review it in detail with her.  The customer was an employee with us at the time, and we encourage her to reach out to the store manager at her former store to arrange to review her purchase and transaction information for this merchandise.   Sincerely,   Nordstrom, Inc.

Hello,   We appreciate the opportunity to respond to this customer.  In researching the issue she raised, our records show that the customer did, in fact, receive the price adjustment for the boots, as she requested.   The customer was contacted directly on 12/13/17 to let her...

know that she had been credited for the price adjustment.   Sincerely,   Nordstrom, Inc.

We sincerely apologize that this customer was inadvertently sent the wrong item. It is never our intention to disappoint our customers yet despite our best efforts, errors do occur. A customer care representative did advise Ms. [redacted] to return the incorrect item to the store and promised a...

follow up so that a reshipment could be requested. As the item wasn't available the representative offered to price match a similar item up to $15.00 and waive any shipping fees automatically applied. To make sure we address the root cause of them problem, the supervisor did advise that no further compensation could be offered toward the error but it would be followed up with by the appropriate departments to ensure we improve our quality control.  We apologize that the customer was not happy with the outcome and compensation offered, but at this time we stand by the decision made. If the customer wishes, we would be happy to add the $15.00 price difference as a credit to her account so that it can be used towards any purchase with us.                                      Best Regards,                                     Nordstrom, Inc.

We appreciate this customer bringing this matter to our attention and we are sorry that this customer received less than our best service. Our store manager met with this customer and returned/exchanged the jeans for him. We apologize for any inconvenience to the customer.

We again sincerely apologize for this experience. We were able to route her a copy of the transaction data and the additional credit issued. Ms. [redacted] has again touched base with our Service Team's Operations Manager and appeared to be satisfied with the information provided. We truly hope we can earn back this customer's trust should she choose to shop with us again in the future. 
Best Regards, 
Nordstrom, Inc.

We apologize for this customer's experience and appreciate the chance to respond. Unfortunately, this customer misunderstood what she viewed online. The promotion of spend $100 get a $20 Nordstrom Note is for new credit or debit accounts that are opened. The customer signed up for Nordstrom Rewards....

With that membership, customers earn 1 point per $1 on every purchase with their Non-Nordstrom tender. We understand how this was confusing for the customer and apologize for any inconvenience.