Nordstrom Inc

Complaint: ***
I am rejecting this response because:
I'm unsure what comme des gracons is, so if that was not apart of the dispute then it should have been, I must've overlooked the $transaction because the larger amounts are the ones that caught my attentionAlso the card was not in my possession and it has not beenSeeing as though I am able to use my drivers licenses to make purchases I find it safer to not have a cardWhen I called I told the person I spoke to that I did not have a card and that my account had been hacked because there were even payment attempts to my account that were not mine and had someone else name and account number on themAlso as stated before proof can be provided that I was not in the country when all this happened, I was traveling.
Sincerely,
*** ***

We apologize for this customer’s experience and appreciate the opportunity to look further in to thisAfter investigation, we are unfortunately not able to accommodate this customer’s request to issue an additional refund for $70.00. We understand *** *** frustration that an item in her order on 8/14/was canceled, however, per our posted online Terms and Conditions, merchandise availability on our website is not guaranteed as it may be low in stockIf merchandise is not available by the time your order processes, we will notify you of this via e-mailYou can always verify availability by calling Customer Care at ***or by joining us in Live ChatOur records reflect that the $charge for the unavailable item was refunded on 8/16/
In addition, we are truly sorry that the incorrect item was mailed to the customer from her 8/14/orderIn order to remedy this error, our team offered to have the tank top sent back free of charge and the customer indicated she would take it back to the storeWe understand this is not the result the customer wishes to hear, but we stand by our decision and feel that no amount of compensation can remedy this customer’s unsatisfactory experience

We apologize for this customer's experience and appreciate her bringing this to our attentionThere are many reasons a buy online/pickup in store order can be canceled once our employees start shopping for the merchandise; however, we are very sorry that the customer was not properly notifiedWe
have contacted the customer to work with her directly on her return

Nordstrom appreciates the chance to respond to this customer's concernsAt this time, a member of our customer service team was able to work directly with Ms*** to resolve this issueWe appreciate the chance to address this situation and apologize for the inconvenienceWe hope to earn back
this customer's trust should she choose to shop with us again in the future. Best Regards, Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondOur team is currently looking in to this matter further and will respond with our findings accordingly

We apologize for this customer's experience and appreciate the chance to respondOur Store Manager, Debbie D***, has looked in to this situation and followed up with her alterations teamWe never want to disappoint our customers, especially for a very important day. We have credited the
customer $to the original card used in the transaction and an emailed receipt was sent to the email address used for this complaintWe are sorry this issue occurred and truly apologize for any resulting inconvenience to the customer

We apologize for this customer's experience and appreciate the chance to respondGenerally, Nordstromrack.com charges the customer’s account at the point of sale, and our goal is to ship all items as expeditiously as possibleUnfortunately, due to temporary inventory issues, some items have
recently experienced shipping delaysWe have worked quickly to correct this issue and hope consumers will be satisfied with us going forwardOur records reflect that Ms***'s order was delivered on November 8, Nordstrom is sorry that Ms*** was frustrated by the delay and we hope we can earn back her trust should she choose to shop with us in the futureThe customer may reach out to our representatives should she have any further questions

We appreciate the chance to respond to this customer and address service issues within our storesWe apologize for this customer’s experienceNordstrom makes all return decisions on a case by case basis and always tries to do what is fair and reasonableWe would like to escalate this issue and
request the customer provides the location this incident occurred inWe cannot hope to address the issue without this information.
Thank you,
Nordstrom, Inc

Thanks, I received my money back

Complaint: ***I am rejecting this response because:
Supposed to get TWO gift set
also Estee Lauder face wash which was missing,
half effort response from Nordstrom
I wouldn't have gone this far if customer service was simple apology from lack of product
rather they disconnected me while chatting
circle me around from department to department
totally unprofessional sales experience such a upscale department store like Nordstrom
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I tried to contact mr burke without a response and the are code is also incorrect are code is I was informed by the store that he was out of the officeI left a message on his voice mail I have not received a return call
U
Sincerely
*** *** ***

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Our records show that the merchandise was delivered to *** *** on 10/14/at 12:37pmThe items were then returned to one of our stores on
10/20/and *** ***'s card was credited. We left a voicemail for the customer to determine what the issue was regarding her emailed receipt of a tracking numberOur representative left contact information on the voicemail should the customer have any further questions. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience

Re: Revdex.com Complaint No***
At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to the customer’s concernsAccording to our Nordstrom Rack Return Policy, “Items must not be worn,
altered or damaged”Additionally, “Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable.” We spoke with the customer on June 16th and informed her that we were unable to refund the jeans as they had been worn, washed, altered, and damagedNordstrom understands that this is not what the customer wishes to hear, however we stand by our decision with regard to our Return Policy
Sincerely,
Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondThe terms and conditions of the Nordstrom Rewards Member program and this offer state that a member may only redeem one certificate per transactionWe must be consistent with our customers, this is why the order
was re-directed back to NordstromThe customer was refunded $back to her credit cardIf the customer would still like to receive the merchandise, we can replace an order charging her for these products on a credit card. We truly regret that the customer had an unsatisfactory experience while shopping with us

We appreciate this customer bringing this matter to our attention, and we are sorry that she received less than our best serviceUnfortunately, the delay was due to the gift card being sent to the billing address on fileWe have re-issued the gift card and mailed it to the address provided by the
customer in the Revdex.com complaintThe gift card should arrive to the customer todayWe apologize for the inventory issues and shipping delays, and for any resulting inconvenience

I just called Nordstrom rack recovery team and they called Central credit agency ,paid the amount $by credit card on June 10th 2:50pm.authorization code:***Thank you very much

We apologize for this customer's experience and appreciate the chance to respondThe terms and conditions of the Nordstrom Rewards Member program and this offer state that a member may only redeem one certificate per transactionWe must be consistent with our customers, this is why the notes
this customer used no longer have the funds on them and the order was re-directed back to NordstromOnce that order is received, the customer will be refunded back to her credit cardIf the customer would still like to receive the merchandise, we can replace an order charging her for these products on a credit card. We truly regret that the customer had an unsatisfactory experience while shopping with us

We refunded this customer the full value of her items and are sorry this customer remains disappointedGenerally, Nordstromrack.com charges the customer’s account at the point of sale, and our goal is to ship all items as expeditiously as possibleUnfortunately, due to temporary inventory issues, some items have recently experienced shipping delaysWe have worked quickly to correct this issue and hope consumers will be satisfied with us going forwardNordstrom is sorry that *** *** was frustrated by the delay between her order and charge date and shipping date. We hope we can earn back her trust should she choose to shop with us in the futureThe customer may reach out to our representative should she have any further questions

Email attached again in two different formats

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received a polite phone call an appreciate the courtesy shownI have renewed faith in Nordstrom brand since this is my first an only issues with out of years of being a faithful customerI do value their fast an easy shipping an quality I hopefully someday will fully feel good about Nordstrom rack but as the brand is concerned im still invested.Thank you for such a quick an adequate response.*** ***