Nordstrom Inc

Complaint: [redacted]I am rejecting this response because:
they said they were sending me a gift card in mail. They sent me tracking number. When I check, it says it was delivered in Los Angeles. That is nowhere near me so I have not gotten what they promised to send me.
 
 
Sincerely,

Complaint: [redacted]
I am rejecting this response because I purchased some brown Cole Haan dress shoes slip ons (no strings) at the Arlington, VA store and the shoes got lost/stolen in Chicago, Illinois.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The statements made are incorrect. The gift card transaction of 441.52 initiated at the Montgomery Mall Nordstrom in Bethesda, MD on December 26th, 2015. I live in Maryland and the gift card was used in Las Vegas, NV which is impossible unless I magically flew to Las Vegas and used the card. Here is another reason why the statements made by Nordstrom reps are incorrect; loss prevention contacted the store in Nevada to check their cameras for the date and time that the gift card in question was used and when they saw the individual's face it did not match my face and I provided proof that I was in Maryland the date that the gift card was used. I have proof that I spoke with Chloe, the acting customer experience manager on January 5th, 2016 in which I was told the gift card would be placed into the safe as well as a note that tells me to ask for James in the event that Chloe is absent. Chloe was relocated a few days later which is very suspicious to me that she left after "issuing" my card. The gift card was in my possession the entire time so it was indeed an inside job. Someone from the customer experience counter took a picture of my gift card and used the funds after issuing the card. There is no remote way possible that I used a gift card myself for a men's clothing purchase of over $1000 in Las Vegas, when I live in Maryland. Your statements are incorrect and I am not accepting this resolution. I will take this as far as I have to go to include legal remedies to recoup my loss of $441.52 if necessary. Please investigate the matter again as far as looking at the cameras at the store in Las Vegas and compare that with me being in Maryland as well as a copy of my drivers license so you can rule my face out of using the card. I was given gifts for Christmas that I just lost all of because one of your associates stole from me. I will not stop until I am compensated for this as this is something that I was initially promised by a woman who no longer works for you all. Sincerely,[redacted]

I'm writing to confirm we've received the complaint you filed with the Revdex.com ("Revdex.com"). Thanks forbringing your concerns to our attention and giving us an opportunity to respond.On November 22, 2016 we received an initial notification alleging transactions on October 23, 2016 in the amount of$264.87 and $586.42 were fraudulent. Upon receipt of the notification, we thoroughly investigated the claim and allrelated materials including your Fraudulent Account Information Report, Statement of Credit Card Fraud or Forgeryand driver's license, and provided the results in our January 12, 2017 letter to you.Upon receipt of your Revdex.com complaint, this matter was reviewed again, and we' re unable to reverseour earlier decision to hold you responsible for these charges. The following facts have contributed to this decision:• Inconsistencies in the information provided as to the nature of the alleged fraudulent transactions:o After multiple requests, you provided the Fraudulent Account Information Report in which younoted that the Nordstrom card was still in your possession but the card number was used tocommit the fraud . However in your Revdex.com complaint the facts changed and you now claim that thecard was not in your possession.o The Nordstrom card ending in [redacted] was present and swiped at the Nordstrom - the Grove storewhen the alleged fraudulent transactions occurred. Our record reflects that this was the last cardissued and outstanding on this account as of the date of the transactions in question.o In addition to having a video of the transactions in question, a "Commedes Garcons" t -shirtpurchased on October 23, 2016 (part of the alleged fraudulent transactions) was exchanged foranother item on October 24, 2016 and your account was given a credit in the amount of $2.18 forthe difference in the purchase amounts. This exchange was not disputed as fraudulent.If you have any questions regarding the results of this investigation, please contact the Fraud Supervisor, MaryC[redacted] at [redacted].Sincerely, Nikki [redacted]Compliance AssociateNordstrom Card Services*Please see attached letter.

We are sorry for this customer's experience and appreciate the chance to respond. We always do our best to take care of our customers and deal with them in a fair, reasonable, and professional manner. We have thoroughly investigated this matter, the items this customer sent in...

for return were not purchased from Nordstrom and were not in a condition to be accepted for return. Due to ongoing issues with the customer's orders and returns, our team has asked this customer to follow certain parameters moving forward. We apologize for any miscommunication and we understand that this is not what the customer wishes to hear, however, we stand by our decision, as we are unable to accommodate this customer’s request for a refund or store credit.

Thank you for the additional time to look in to this customer's concerns. A check for $100 has been mailed to the customer at the address on the Revdex.com complaint. We are truly sorry this issue occurred and hope we can better serve the customer in the future.

We apologize for this customer's experience and appreciate the chance to respond. We have agreed with our partner Chanel to have a very clear and transparent policy around returns of their products. We make that policy as clear as possible when a customer purchases any Chanel merchandise. The stamp...

on this customer's receipt read: "Returns on designer, Chanel & Gucci handbag merchandise accepted in condition purchased with receipt & original tags intact." Our Chanel manager and store manager inspected the bag and unfortunately, it was not being returned in the condition it was purchased. Therefore, per our documented policy, we are unable to return the bag. We know that this is not what the customer wishes to hear, and while our team felt they did their best to handle the situation with dignity and respect, we apologize that the customer did not feel that way. We value the customer's business and sorry that we have disappointed her.

Complaint: [redacted]I am rejecting this response because: I'm confused because the coat definitely was not returned.  I still have it.  Why would I accept a store credit when I didn't purchase it with a store credit? Makes no sense and I truly believe I was told this because of my race.  I asked her how could it have been returned if I still have it and she said that some customers return an item downstairs then snatch the item off the counter and try to return it upstairs.  THAT'S RIDICULOUS!!  I have a very successful vlog on YouTube and I will make sure I tell about my experience with your company because I'm insulted and I know if I was Caucasian this would not be an issue.  I'm truly disgusted!!  Sincerely,[redacted]

We apologize for this customer's experience and appreciate the chance to respond. Our store manager reached out to the customer and offered to return the merchandise in question. She will also address the concerns of the customer with her team. We are sorry we disappointed this customer and hope we...

can better serve her in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint:...

[redacted]I am rejecting this response because:i havecreqched outvtovthe comoany and they have not provided this gift card or confirmed it is being headless. I have asked them now many times and I'm now being passed to another person. This is not handled and they have not offered to resolve this and or issue the gift card still! They are being very difficult and ignoring me again!!Sincerely,[redacted]

Thank you for the additional information. The communication posted here with our team appears to be referencing signing up for a credit or debit account as we previously stated. We are happy to look at the photo the customer is referencing if she would like to send that.

Complaint: [redacted]I am rejecting this response because: I felt forced to exchange for a shoe that I didn't want, they offered shoes we really didn't liked and then offered a refund on a gift card we didn't like much on the site so that was pointless , I won't be on Nordstrom any more.Sincerely,[redacted]

We apologize for this customer's experience and appreciate the chance to respond. [redacted] in our credit department reached out to [redacted] on 9/6/16, 9/7/16 and 9/8/16 in the hopes of correcting this issue. To date, we have not heard back from her. [redacted] mailed the attached letter to the...

customer today so that she can contact us when it is convenient. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,   We appreciate this customer bringing her concerns to our attention.  Nordstrom has reached out to Ms. [redacted] via email and provided her information noted in our privacy policy that describes choices available for opting out of targeted digital advertisements. Ms. [redacted]...

provided Nordstrom with examples of the ads she was seeing and we have verified that the ads she shared should have been prevented by using the choices available in our privacy policy, including the NAI and DAA industry opt-out sites www.networkadvertising.org/managing/opt_out.aspandwww.aboutads.info/choices. Nordstrom has asked Ms. [redacted] to confirm that she used the choices available in our privacy policy on the device that she is seeing ads, and we are awaiting her confirmation.  Although this matter is not yet resolved, we will continue to respond to questions Ms. [redacted] has about our targeted digital advertising practices and the choices we offer. We sincerely apologize for any inconvenience to Ms. [redacted].   Sincerely,   Nordstrom, Inc.

Complaint: [redacted]I am rejecting this response because:  Nordstrom knows what type of harassing collection agencies they use. I want them to acknowledge they have terminated use of this particular agency. They have not done that. What additional information might they need from me?Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I am entitled to monetary compensation. My husband &I frequent Nordstrom quite often & have spent thousands of dollars on an annual basis. I have been a long time loyal customer. We have a Nordstrom charge card and will indefinitely discontinue our use of Nordstrom products & services. I will convey my horrific experience to my family, friends & colleagues. I am confident that you will honor my request in a timely manner. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We appreciate the opportunity to work with this customer regarding the issues she is having with her account.  We escalated her concerns to our Nordstrom Card Services area to investigate and respond to the issues Ms. [redacted] raised. The team will be reaching out to Ms....

[redacted] directly on August 15, 2016.
 
We appreciate the opportunity to address Ms. [redacted]'s concerns.  Please let us know if you have any questions or need additional information.