Nordstrom Inc

Complaint: [redacted]I am rejecting this response because:  Nordstrom knows what type of harassing collection agencies they use. I want them to acknowledge they have terminated use of this particular agency. They have not done that. What additional information might they need from me?Sincerely,[redacted]

We appreciate the opportunity to work with this customer regarding the issues she is having with her account.  We escalated her concerns to our Nordstrom Card Services area to investigate and respond to the issues Ms. [redacted] raised. The team will be reaching out to Ms....

[redacted] directly on August 15, 2016.
 
We appreciate the opportunity to address Ms. [redacted]'s concerns.  Please let us know if you have any questions or need additional information.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hello,
 
Nordstrom is very sorry for the inconvenience to the customer as a result of this incident, and we regret that this unfortunate issue occurred.  We worked directly with the customer to address her concerns and we believe this matter has been resolved to her...

satisfaction.
 
Respectfully,
 
Risk Management
Nordstrom, Inc.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, this company,  scam they work with credit repair have you, apply for  on line credit prices are double double the price of the merchandise if you want to go into a regular store and buy it all this is taking a  advantage of people that try to repair their credit  I would advise anyone who gets an offer for Monterey finance online credit do not except  your credit will not get better it would get worse every merchandise on their website is overpriced to take advantage of people with bad credit
[redacted]

It is never our intent to disappoint our customers. In this instance this customer has provided a military address that we are unfortunately unable to ship to thus resulting in cancelled orders. Our records indicate that he has been refunded for his purchases as well as received numerous...

compensation credits for his inconvenience. We disagree with this customer’s version of events as members of our fulfilment center and customer escalation teams have attempted to reach out to this customer to obtain a deliverable address, but our contact has not been returned. Should this customer be interested in working with us we encourage him to reach out to our Customer Escalation Manager, Jane B[redacted] at [redacted].
Best Regards,
Nordstrom, Inc.

Complaint: [redacted]
I am rejecting this response because:I have not received the credit from PayPal. In fact the debited amount shows as a charge on my checking account so until this has been credited I cannot agree.
Sincerely,
[redacted]

We apologize for this customer's experience and appreciate the chance to respond. Our team has looked in to this matter and our records reflect that [redacted]s package was delivered to her on 9/30/2016 at 5:12 pm. The UPS tracking number was recycled, which means that the tracking number was...

originally used 7/24/2016. The tracking information for [redacted]s package was updated once it was tendered and prepared for shipment with us on 9/26/2016.  That specific updated information was visible from the UPS site once updated on 9/26/2016. We are sorry for any resulting inconvenience to the customer.

Complaint: [redacted]I am rejecting this response because:I do not need an investigation at this point. I've already purchased new shoes. I need an inconvenience credit for the extra money I needed to spend to get the shoes in time for Christmas Sincerely,[redacted]

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. The items included in this customer's return were missing proof of purchase, based on their research, our team issued refunds for the current selling price of each item. Our team has since reached out to the customer to assist with looking up the proof of purchase for the items so we can refund her appropriately. If the customer has any additional questions she is welcome to reach out to our customer service team directly.

Complaint: [redacted]I am rejecting this response because:The clerical clerk from the merchant did not even have the integrity to write a name/contact information.  The clerical clerk that I sent an e-mail to at the merchant a week ago, never responded to my e-mail. The merchant committed a deceitful fraudulent act in which the merchant website clearly indicated a shipping cutoff date and time for "guaranteed Christmas delivery".  This was never met by the merchant. The merchant resent the merchandise without even the requested gift tag. This is very poor service for a merchant that claims to offer exceptional customer service. The response from the merchant to the Revdex.com did not contain anything even worthy to discuss or explain.  Additionally, the State Attorney General office consumer affairs- Washington has received a complaint in regards to the fraudulent misleading advertising committed by the merchant, basically, not able to meet shipping deadlines as offered on the merchant website.  The public posting of all this information will cost much more to the merchant than my total purchase.  The cheap measly $25 gift card provided by the merchant is not acceptable. Possibly, the arrogance, and the poor owning up to the issue by the merchant explains why they have had such poor sales quarters and closing stores. I will never shop or recommend this merchant to anyone.Sincerely,[redacted]

Hello,
 
We appreciate this customer bringing this matter to our attention.  We reached out to the customer directly and we believe we have been able to resolve this matter to the customer’s satisfaction. 
 
The customer received a confirmation email on 6/13/16 explaining...

the steps we have taken to address her concerns.  We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer.
 
Respectfully,
 
Nordstrom, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: The info they sent me with a ARN tracking # is useless to the bank. ** bank ensured me 4 times there is NO refund, for the disputed amounts, in my bank account. Amanda (from the rack) even told me she can see the refund transaction, however there was an error on their end, and she sent me those ARN's that mean nothing to the bank. The reps have never followed up as promised, since I told them what the bank said. It is only since I have contacted the Revdex.com they outreached, leaving emails with the original "solutions" that do not help me get my money. I want no further contact with them directly.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
The company obviously has a purse that looks identical to the designer clutch including coming with the designer's label and insignia, but made of an inferior material that is being sold as the legitimate leather clutch. Why would such an item exist in the first place to be confused with the actual item being advertised for purchase? This seems like a bait and switch scam involving fake goods being sold as designer items.

I find this so unacceptable. They have not reached out to tell me this. Nordstrom is known for customer service and this is it?? Unbelievable 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me.
I will provide additional information and still want a refund. The store is in Stoneridge Shopping Center in Pleasanton, CA i purchased a grey beaded blouson Adriana Papoelke from the petite/social dress area. Although the staff was helpful, she did not notice that the dress was previously altered. Due to this, I was unable to alter the straps and the dress did not fit. I had already ripped off the tags. I noticed the previously altered straps after removing the tags. 
Sincerely,
[redacted]

We appreciate the customer letting us know about the fees she was charged in relation to this mishap. Our team reached out to the customer and mailed her a check for $69.94 to cover her fees. The customer is welcome to reach out to our representative directly for any further questions.

At Nordstrom, it is never our intent to disappoint our customers.  We sincerely apologize for this customer’s experience. We appreciate the chance to respond to this incident and address service issues within the company. A Customer Service Specialist was able to work directly with this...

customer to resolve this issue. We again apologize for her experience and hope we can do better should she shop with us again in the future. 
 
Best Regards, 
Nordstrom, Inc.

We truly regret that the customer had an unsatisfactory experience while shopping with us. However, we have thoroughly investigated this matter. Our investigation has established inconsistencies regarding the customer’s version of events. The gift card in question was in the customer's possession,...

not in the care, custody or control of Nordstrom. Our employees did not make the customer any promises over the phone. We always do our best to take care of our customers and deal with them in a fair, reasonable, and professional manner. Our staff treated this customer with kindness and willingness to work with authorities.  We understand that this is not what the customer wishes to hear, however, we stand by our decision, as we are unable to accommodate this customer’s request for another gift card that was allegedly lost or stolen while in her custody.