North River Outfitter Online

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I REJECT this response from the vendor.The response avoids the central issue.  I placed my order on February 10 and my credit card was charged at that time.  I still have yet to recieve the apparel nor is NRO contacting me to provide me updates as they promised in the chat transcript.Moreover, a cursory read of reviews on [redacted] and other user rated websites shows NRO has been using the "under  new management" excuse for several years.Regardless of NRO's problems with inventory and double checking shipments, they are not returning my calls or providing me updates nor have they reversed the charge to my credit card.  This leaves me with the only conclusion that they took my money and failed to deliver product.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

We are so sorry to hear about your online experience, we are striving for a higher quality of online service.  Please know that the matter has been evaluated by our company. As for refunds, our records indicate that the payment has been refunded via credit card and/or check from our...

company.  If this information is not correct, please contact us at 1-([redacted] and we will further discuss your concerns.   -NRO Client Services

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The response simply asked for me to patient...and now it has been another four days without an update.
Regards,
[redacted]

This item was shipped and delivered. The customer was also spoken to via the phone, internal message system, and [redacted] to update on the delay.

North River Outfitter Online is working to resolve your request as we type and read.  Again, Revdex.com is not an appropriate platform to request refunds or personal information.  Therefore, we will have the Finance Department reach out to you next week to resolve your matter.  We have received your emails and are working on this as quick as humanly possible.  Please be patient and understand that certain processes take more time than others, thank you. North River Outfitter Online

The customer has been refunded the money due for the item that we were not able to ship to her.

We have responded to [redacted] per a review.  We asked him to contact us via customer service phone number and to leave us a voicemail if prompted.  We are doing everything possible to process everyone's request as quickly as possible- he is on our list as of today.  This is the first...

the new management has been notified of his request and matter.  NRO is under new management as of this month, and we are beginning to process requests as they come in.  But being that it is newly taken over, we must address previous requests first and then newer ones as they are added to our list.  We understand it is frustrating, but everyone has to be patient. -NRO Client Services

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is unacceptable. A response saying that a refund is coming is the same nonsense I got in the ONE email you sent me at the beginning of July. I have only started to send "immature" responses after my polite requests via email, phone calls, voice messages, online chat, and tweets have gone unanswered. It is your thievery and unresponsiveness that is unacceptable. If you don't have stock, you shouldn't sell products. There shouldn't be a waitlist to get refunded. Refunds should be processed immediately, not after nearly two months of trying to reach you. Based on other reviews, it appears that this is a fraudulent company. Perhaps if you conducted your business more professionally, didn't sell stock you don't have, and then seemingly refuse to refund money, I would not have to resort to sending you emails that call you what you are: A SCAM. I am very eager to get to the top of that wait list.
Cheers!,
[redacted]

[redacted], thank you for bringing this to our attention, we are still awaiting an update ourselves from [redacted].  We will send an email to you as soon as we receive a response ourselves- we would not want to give you false information.  We will be reaching out to the company for a weekly...

update and have a response for you.  Be on the lookout for an email by the beginning of next week.   Thank you for your continued patience,NRO Online

The customer was responded to via our internal system and was refunded for the store credit.

Revdex.com,As stated before, we are going to refund the money to the customer.  Also as stated, we do not have the item in-stock, nor will we- it is out of season and no longer made.  There is no physical way to deliver this item to the customer as stated before.  Revdex.com is not an appropriate platform in which to demand product.  A refund is all that we are able to do, we wish we could do more; but are not physically able to.  We are processing the refund as we type this message.  Being that NRO is now under new management, the refund process is taking longer than expected due to having to double check every order and request before it is issued.  Unfortunately, a refund is all that we are able to do, if the customer refuses to take the refund, they make say so, but will still receive a refund regardless.  We kindly ask for patience for processing. -NRO Client Services

[redacted], we deeply apologize for the dilemma and length of time for the refund process.  As stated before, it will be a smoother process if disputed with your credit card company for more of an immediate refund to take place.  Our processing times for refunds is taking longer than we had originally foreseen.  We are working our way through a list of clients and your name is still a few people back.  Please have patience with our process, new management is addressing your matter as quickly as possible- we are double checking records and processing as we come down the list.  We are noting your request as it has been a while since last communication.   Thank you, NRO Client Services

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I reviewed all transaction on debit card that was used for NRO purchased.  They have not refunded me for amount of order. 
Regards,
[redacted]