North River Outfitter Online

[redacted] , thank you for bringing this to our attention We apologize for letting this pass along for so long, please allow us till the middle of next week to make sure we have everything in order to fulfill your refund request We will send you an email shortly to being a new email thread; if you do not receive one from us within the next hour, please send us an email to begin the threadThank you,NRO Online

Please contact 1-( [redacted] to speak with someone regarding your order Being that this is not an appropriate platform to request information to further review your request, or can perform any actions we will need to speak with you We hope to discuss your concerns and to resolve the matter

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve... my issues and/or concerns in reference to complaint # [redacted] . We have spoken with the bank, and they cannot see anything on their end that indicates a refund has been granted. They noted that while a refund doesn't post to an account right away, they can at least see the activity that is occurring. They said no refund has been issued. Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This was the update that I received today from North River OutfittersIt is saying that the order is further delayed and that they really have no idea if or when it will ever be deliveredThey have promised in the past to keep me updated, and then not followed throughI only received an update this time because I filed this complaint"We are checking in to give you an update on your order #***Unfortunately, your belt along with other custom [redacted] belts were not included in our latest shipmentThe shipment included no custom orders, which we had no expectedWe apologize for the miscommunication regarding the arrival of your orderWe have contacted the vendor and are working on an accurate ship date from themAgain, we apologize for the miscommunication and we will update you with information as we receive it." Regards, [redacted] ***

***, we deeply apologize for the dilemma and length of time for the refund process. As stated before, it will be a smoother process if disputed with your credit card company for more of an immediate refund to take place. Our processing times for refunds is taking longer than we had originally foreseen. We are working our way through a list of clients and your name is still a few people back. Please have patience with our process, new management is addressing your matter as quickly as possible- we are double checking records and processing as we come down the list. We are noting your request as it has been a while since last communication. Thank you, NRO Client Services

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is unacceptableA response saying that a refund is coming is the same nonsense I got in the ONE email you sent me at the beginning of JulyI have only started to send "immature" responses after my polite requests via email, phone calls, voice messages, online chat, and tweets have gone unansweredIt is your thievery and unresponsiveness that is unacceptableIf you don't have stock, you shouldn't sell productsThere shouldn't be a waitlist to get refundedRefunds should be processed immediately, not after nearly two months of trying to reach youBased on other reviews, it appears that this is a fraudulent companyPerhaps if you conducted your business more professionally, didn't sell stock you don't have, and then seemingly refuse to refund money, I would not have to resort to sending you emails that call you what you are: A SCAMI am very eager to get to the top of that wait list Cheers!, [redacted]

The customer has been refunded the money due for the item that we were not able to ship to her

We are terribly sorry for the miscommunication. The shoes had been ordered with [redacted] and are delayed - we just called them and they are finally in production and due for delivery in 10-12 weeks. If the customer would like to wait we will overnight them upon delivery to our warehouse, or... if he would like to cancel we will refund his card.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I would appreciate receiving updates as promised by the business, but this does not resolve the issueThey have made this same promise before but not carried through with action, which is why I had to file this complaintmore week has passed and I have not received the beltI also have not received any update since Monday, and the status available online is incorrectI also don't understand how NRO is still selling this belt online with a promised - week delivery timeframe, but I have not received my order after almost monthsI want to keep this complaint open until it is actually resolved by the business delivering the ordered product Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I REJECT this response from the vendor.The response avoids the central issue I placed my order on February and my credit card was charged at that time I still have yet to recieve the apparel nor is NRO contacting me to provide me updates as they promised in the chat transcript.Moreover, a cursory read of reviews on [redacted] and other user rated websites shows NRO has been using the "under new management" excuse for several years.Regardless of NRO's problems with inventory and double checking shipments, they are not returning my calls or providing me updates nor have they reversed the charge to my credit card This leaves me with the only conclusion that they took my money and failed to deliver product Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Until I have received a refund this issue is not resolved Regards, [redacted] ***

Customer has been emailed from our Online store and the order has been cancelled and customer will receive a full refund Item sold out quickly

[redacted] , please contact ###-###-#### to speak with someone regarding your order and the process of a refund inquiry If you are prompted to leave a voicemail, please do so Please also know that NRO is under new management and their platform for customer service and financing are being improved upon for these types of matters Though, being that this is not an appropriate platform to request information to further review your request, or can perform any actions we will need to speak with you We hope to discuss your concerns and to resolve the matter-NRO Client Services

] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

We will be calling the customer to inform her that we will cancel her order since we are still have a backorder from the vendor for the product she ordered. We will refund her money for the product we are cancelling

***, Thank you for bringing this to our attention- we are having issues locating your emails and correspondence We will look into your order and request and contact you by the middle of this week to ensure we can fulfill your order and to double check we have all the correct
credentials Thank you,NRO Online

We are working to resolve your request as stated before: "we have received your requests (email and phone) and are working to resolve your delay in order fulfillment. Please be patient with responses, NRO will send you updates as progression occurs. We are taking care of your order as quickly as possible." We are currently working now to resolve this matter, please allow up to two weeks for resolution. Feel free to email *** to begin an email thread, or call *** and leave a message if prompted. North River Outfitter Online

***,As we stated in our emails, we will provide your with all the information as we ourselves receive more information. We cannot give you information when we simply do not have it ourselves- that wouldn't be right. We have been contacting *** *** daily with no prevail. We
are doing everything we can do fulfill your order as quickly as possible. Unfortunately, the shirts in question were more popular than anticipated and we could not keep them in stock quick enough- it was simply a high demand product and the vendor themselves are having a difficult time keeping it in stock too. We apologize for the delay, but patience is required from both parties and we progress through your order. North River Outfitter Online

***, we are doing all that we can to make sure we are able to deliver your product. But again, we can and will provide you with updates as we receive them. We cannot force the vendor to give us updates every day, only when they respond to us can we obtain an answer and get it to you as soon as we receive one. Patience is going to be fundamental from both parties so we can deliver your product as quickly as possible, thank you Best,NRO Online

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Thank you for following up. I placed my original order (5/3) on the northriveroutfitter.com website and have been solely using it to check on the status of my order. I have never visited the *** *** website that you referenced. The northriveroutfitter.com website does not offer a “Cancel Order” option, so there is no way for me to progress the return process per your instructions. This may be because you did ship me one of the five items from my original order (5/order; received of items on 5/10). However, I just submitted formal written requests (via both email and the online “Contact Us” form on your website, sent 6/12) for you to cancel my remaining order and refund my original payment. I assume this will serve as sufficient documentation for your accounting department to proceed with the refund. Please confirm. Thank you
Regards,
*** ***