North River Outfitter Online

***, thank you for bringing this to our attention as we are trying our absolute best to correct recent mistakes of the previous online storeWe do realize your order is from three months ago and we will begin to look into the matter immediately. Please allow us till the beginning of next
week so that we are able to resolve your request. If you truly would prefer a refund, please let us know. If you would kindly send another email so that we can begin a fresh thread, we will take care of your matter as quickly as we can. Best, NRO Online

Mr*** may reject all he would like, this will not change our process. Our previous response does not avoid the "central issue," it laid out exactly what our new protocol is and the proper steps needed to resolve this matter. We also have no record of Mr*** reaching out phone, chat or email since March 21, via chat if he were to have any concerns. We do have records of an email sent to him the same day as the chat, March 21, informing him of our getting his information and being added to the list, and for him to reply to said email if he were to have questions or request updates NRO is under new management, as factually stated, and is going through the list of names before him. We cannot move his name further up the list simply because it was requested or the date his order was placed. We are adding people to the list of concerns as they are brought to the new management’s attention and taken care of in accordance of placement (1, 2, 6,7...). His matter was not brought to the attention of the new management till his first chat on March 21, 2017. So, this would explain why it seems like it has been a length in time where there was little communication from the time the order was placedAgain, patience is needed and to know that it is being addressed as soon as their name is reached

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
please issue a refund immediately as you are unable to provide any sort of delivery estimate
Regards,
*** ***

***,As stated before, we are refunding as we are able to reach your name. Unfortunately, it is taking longer than we anticipated and patience is required. We have a few names before yours and are getting to your names as soon as possible. We have also been notified
of your emails and the discourteous manner of each of them- including the sophomoric imagery you've been sending. Puerile antics will not move your name ahead of those before you, or have your request processed immediately. Again, we are going to reach out to you as your name comes closer to processing and let you know of the status as it's done. -North River Outfitter Online

***, you may think of the prior statement as you wish, but it is a true fact as we are trying to correct matters as they did not stick, as intendedAs requested, please begin a new email thread with us if you wish for a refund- Revdex.com is not an appropriate platform in which to request a refund. We understand your frustration with the matter, but we need grounds to act upon other than a general complaint with Revdex.com. Thank you,NRO Online

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am writing regarding the above referenced complaint. I feel that I may have
incorrectly accepted the business' last response. If you look at the complaint, I am having difficulty obtaining a refund from the business. In their last response, they essentially stated that they are under new management and need additional time to process the refund. They therefore ask that I remain patient and I will receive the refund as soon as they can process it. I accepted this response, and now the case is closed. However, I would prefer the case remain open until I actually receive the refund. Therefore, I am thinking that I should have rejected the response with a message that I will continue to wait, but will keep this case open until the refund is received Regards,
*** ***

***,We are sorry to read of your trying experience to contact someone regarding your order- we have been very, very low staffed this summer due to employee vacations and other events Your order was being processed and taking a little longer than expected to ship due to our trying to save
everyone on shipping costs and waiting on multiple packages to arrive As for contacting *** and their telling you we are not an authorized dealer, we most certainly are and you've been misguided by the company We would not be able to obtain their merchandise if we weren't authorized- shipments coming right from the retailer suggest we are As for your order and request- we will be handing your matter to the Shipping Department to review and reach out to you by the middle of this week to resolve the issue. Best,NRO Online

Refund has not been received
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We will process refund to the customer today We have cancelled the order per their request

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This email is regarding case number ***I would like to reopen this case because I never received a refund as the business stated I have tried calling the number they provided several times, but it's a recording every single timeI have received nothing but lies from this business and would greatly appreciate your help
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Thanks, as you know, I need to reject the response in order to keep this claim openI will watch for the refund over the next two weeks and, once received, close the complaint.
Regards,
*** ***

We have refunded this customer their money for order placed that we did not receive in time from vendor. Refund was sent on January 23,

***, Thank you for bringing this to our attention. The email you speak of stating you were going to file with Revdex.com was not found within our account or records. Your request has been sent to Accounting and will be reviewed within the appropriate party. Please allow them to
be in contact with you next week as the holiday is tomorrow. Best,NRO Online

***,Thank you for reaching out and letting us know of the delay in responce. We do not see any emails at this moment, but will look into a few more accounts. Please let us know your desired outcome and we will do our best to accommodate your request. Thank you, North River
Outfitter Online

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedSad how it took a complaint to have you respondLast time doing business with your company.
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing
to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

***, we are currently working within our accounts to have your refund released to you, as stated before we will be reaching out to you when the refund is to be expected or if there are any more delaysThank you for your patience.-North River Outfitter Online

NRO has received her message and is beginning their refund structure process. Someone will be contacting her by Tuesday of next week, 3/21/17 (per daily reminders). NRO and their Finance Department have been closed this week due to the blizzard. They are just now beginning where they left off, and Mrs***'s message and matter are just a few names behind. They are getting to her as fast as they possibly can, but it is not fair to other customers to jump her to the head of the list. She is beginning to be processed as quick as humanly possible. And once again, this is not the appropriate forum to ask for details in this matter, we will discuss more via phone call by the Finance Department -NRO Client Services

I ordered a leather *** *** in May of 2017, and the company has continually changed fulfillment expectations; first saying 8-weeks fulfillment, but then changing to 8-monthsThey blame the delay on the manufacturer, but the manufacturer expressly states that fulfillment will take 5-weeks (***/)They refuse to either fulfill or cancel the order, effectively embezzling my $paidThey have been non-communicative, not responding to email, online messages on their portal, or phone callsI am extremely frustrated.Desired Outcome: Fulfill order or cancel and refund either way, require immediate action

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The merchant has not provided any estimated delivery date or offered to refund the purchase given that the order cannot be fulfilled.
Regards,
*** ***