North River Outfitter Online

We completely understand the frustration of the refund delay Please know we are working on it as quickly as possible, and again please feel free to email us being that Revdex.com is not the correct forum to use for updates and to place your private informationNRO Client Services

***, thank you for bringing this to our attention, we apologize for the delay in response- we are a little short staffed due to numerous employee vacations We will forward this to the shipping department to have them double check their previous shipments to make sure it was not over looked We will also have someone contact you by the end of this business week to discuss your matterThank you,NRO Online

I ordered a product that I cancelled because it would take up to six months delivery dateThey told me it was no problem to cancel the order and get a refundI was told I would get a full refund $USA dollarsThey said I would get a refund within 5-business daysThat was several months agoThe company does not respond to voice mail or emailI have attempted to contact them over a dozen times (emails, voice messages)No response.Desired Outcome: Refund

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I understand, and I am willing to allow you the additional time to process the refund However, I hope you will understand that I am not willing to close this complaint until the refund is finally received I would appreciate an estimated time that I can expect to receive the refund Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have called the telephone number given in the previous email times and left messagesI have not received a call or email to complete the refund that has not occurred Regards, [redacted] ***

The phone number provided before is correct, ( [redacted] It is difficult to respond to someone when they do not leave a message (there are no records of voicemail's left by Ms*.)- we do not know which number she is calling from, therefore we are not able to check via Caller ID to respond accordingly Always leave a message when trying to resolve an issue so we may better assist Again, this is not an appropriate platform in which to obtain personal information or to preform any actions needed We are happy to assist in any way possible via phone number provided -NRO Client Services

Thank you, and that is perfectly fine Please allow two weeks for the processing of your request Also, feel free to email us at [redacted] if you should have any questions or concerns- we now have new personnel watching this account for all incoming emails We kindly thank you for your patienceNRO Client Services

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The response simply asked for me to patient...and now it has been another four days without an update Regards, [redacted]

The customer was responded to via our internal system and was refunded for the store credit

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you for the update Given that as of today (6/12) you cannot provide me with an expected ship date for the four items I ordered and paid for six weeks ago (5/3), please issue a full refund ($257.55) for the four items I still have not received (per your written offer to do so on 6/12) Once I’m able to confirm the money has been refunded to my credit card, I will accept the response on the Revdex.com system (within the day permitted response window) and consider the issue satisfactorily resolved Thank you Regards, [redacted] ***

We are sorry to read about your experience with NRO's customer service and lack of communication Please know that your information has been forwarded to the Fiance and Shipping Department to further assist you in this matter Please allow a week from today, 3/20/for your request to be processed As well, we would like you to know that NRO is under new management and this is one of the major stones in their new foundation- customer service Thank you for bringing this matter to our attention and please allow it the time needed to process Someone will be in touch with you from the corresponding department to further assist you-NRO Customer Service

This customer has been spoken with by the North River Outfitter Team, and has agreed to a FULL REFUND We have documentation of offering our deepest apologies, a full refund AND to still deliver the product once it was shipped to North River Outfitter- they declined the offer of the belt, but accepted the refundThank you, North River Outfitter Online Services

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The above complaint was closed this week North River Outfitters provided a phone number for me to call I've called the number they provided about times They do not answer I feel like I'm back to square with this dispute Could you please reopen this complain and assist me in obtaining a refund for the order that was placed back in December that was subsequently cancelled Please let me know if you require any additional information Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There was no response from the business Regards, [redacted] ***

Mr***, we have received your requests (email and phone) and are working to resolve your delay in order fulfillment Please be patient with responses, NRO will send you updates as progression occurs We are taking care of your order as quickly as possible-North River Outfitter Online

Dear Ms [redacted] - We do apologize for any inconvenience this may have caused Your money has been refunded

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] \ I would have liked to receive the item at the discount I ordered it atNo one could tell me when I would receive it thoughThe only way I was able to get in contact with anyone was through posting a comment on the company's [redacted] account (which is very active)Still disappointed I didn't receive the item I paid for at the discount I was rightfully owedI think they should compensate somehow Regards, [redacted] ***

[redacted] , we thank you for your patience We are currently experiencing delays with our vendor, but are fully expecting a shipment- but we ourselves have not been provided with a shipment date, so it makes it very difficult to provide you with one as well We are doing everything we possibly can to provide you with your product and to provide updates It's difficult to assist when we aren't given anything to work with, we apologize for the frustration We are more than happy to refund you, if you're not able to wait for the vendor to ship out to us Just let us know what you would like to do, and we will assist as best as we possibly can or guide you through the next processThank you,North River Outfitter Online

We are so sorry to hear about your online experience, we are striving for a higher quality of online service Please know that the matter has been evaluated by our companyAs for refunds, our records indicate that the payment has been refunded via credit card and/or check from our company If this information is not correct, please contact us at 1-( [redacted] and we will further discuss your concerns -NRO Client Services