NTelos Inc

After reviewing this customers account, it appears that we worked with the customer by issuing her $in credit to assist with her fees that she was chargedNo further compensation would be able to be offered at this time

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution disappointing to me. I am disappointed with the nTelos offer to reduce the Early Termination Fee by only half I was over months into my month contract with nTelos After I had been an nTelos customer continuously for years, and then nTelos chose to discontinue service in my area Additionally, nTelos closed my local nTelos store, and they would not even try to fix the cellphone I purchased new from nTelos As I told nTelos I will be filing a complaint with Virginia's Division of Communications I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I spoke with the customer today, and advised her that we would be mailing her a check in the amount of $I request this case be closed

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We contacted customer this morning and left a VM for them to return our call.  We are going to make sure that the phone settings are correct due to monthly roaming charges.  We have also issued a $76.00 credit for past months roaming.Thank You.

Below is the proof the customer is requesting regarding the disconnection date:03/30/16   15:17:05    [redacted]   
         [redacted]  
         [redacted]  The above information is what is automatically stamped in the notes of the account holders account when we port a number to another carrier. It shows where she is porting to, her phone number, early termination fees were N/A and the disconnect date. Unfortunately, I do not have a copy of a contract that I can send, but the customers copy of the contract will have the information that she is requesting regarding about being billed to the end of her bill cycle. I request this case to be closed out.

Any repairs to an Apple iPhone now must go through Apple itself. This customer called into our Customer Call Center on 12/22/15 @ 6:44pm and was advised by one of our reps that she other option is to file an insurance claim, as she is paying for insurance. She would need to pay a $200.00 deductible...

and our insurance company would send her another iPhone. According to the notes, the customer advised the rep that she would think this option over and call us back. As of today, the customer has not called us back. I request this case to be closed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I spoke with this customer almost 2 weeks ago and ask him to provide us with a police report and as of today we have not gotten one. I request this case be closed. Thanks

This matter was resolved with the customer. The balance was credited solely to resolve the matter as a courtesy. The customer closed the post paid account with no early termination fees charged and began two pre paid accounts. I ask that this case be closed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I emailed this customer today regarding her complaint. I advised her in my email, that the final balance has been credited off. Nothing more is owed on this account and I request this case be closed.

We have attempted to contact customer to ensure that the correct settings in phone are in place to prevent roaming charges.  Customer has not yet attempted to reach back out to us after a voicemail was left.

I request this case be closed out. I have called this customer twice and did not receive a response either time. Thanks

I called the customer and left a voicemail message for them to return my call. The resolution for this case is that we are going to let the customer out of her contract with no early termination fees. I request this case be closed.

After reviewing this customers account, and reviewing her bills from May 2015 through December 2015, this customer has been carrying a past due balance on every bill. Also, when she called into our Customer Care Call Center on 1/26/16 regarding the remaining balance, we offered and placed a Credit...

on her account of $150.00 to assist her with the balance. No further Credits will be given on this account. I request this case to be Closed.

Customer has been advised several times that she needs to visit a Corp Retail Store to get a new SIM card. She has also been offered a credit on her account for the time without a phone plus has been offered a credit on her account for gas mileage. This customer MUST visit a retail for a new SIM card. I request this case to be closed out.

I spoke with the customer today and I agreed if he returned all of the devices, that I would close the account and nothing would be owed. He advised that he would return the phones on Monday 11/9/15. I request this case to be closed.

After reviewing the complaint for Ms. [redacted], I find the charges to be valid. The notes on her account show that she did request on November 1, 2015 for her number to be ported to another phone carrier. The final bill that she is referring to shows the charges are from 10/5/15-11/4/15. The...

contracts that our customers sign clearly state, that when you cancel your account with us, that you ARE responsible to pay through the end of the bill cycle that you are currently in. So her final bill amount of $99.18 is a valid charge, since she used our service from 10/5/15-11/1/15. As a courtesy to the customer I will be happy to reduce the final amount owed by crediting the last four (4) days of service which would be from 11/1/15-11/4/15. So that would make her final balance due now $85.98. That would be charges from 10/5/15-10/31/15. No further credit would be due on this account. I request this case to be closed. Thank you!!

After reviewing this account for [redacted], we did port her number to another provider as she requested, and the service to her phone did not terminate until 4/23/16. So we did provide her service for entire time that she is being billed for. In addition, our contracts clearly outline and advise...

that if you cancel your service at anytime with us that you are responsible for your bill until the end of the bill cycle that you are in. So at this time, there is no credit and or refund due at this time. I request this case to be closed out.