NuPlenish Eye

Hello,The customer has filed a chargeback and have received the desired refund on 8/13/2015.Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Called Revdex.com todayordered the trial face cream and eye serum.Tried it once and had a problem with skin burningPut it away as there was no order form or info in the boxNever agreed to auto delCredit card was billed $and $Asked credit co to dispute it after I called the coand they were very nastyShe doesnt think the dispute will helpAfter reading all the complaints with the Revdex.com I am hopeful that this will helpI would never order anything that expensive

I filed a complaint, I am trying to update my complaint, but your system will not let meI received my refund and wanted to let the Revdex.com now
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Roman">Hello,
We
are in receipt of you complaint on behalf of the customer. We understand
the customer frustrations and have responded to the complaint by providing a
full refund of $on 6/26/2015. Please allow up to business days
for the credit to show from the refunded date. Also, please be aware that
it was stated in the terms and conditions that the customer would be charged
for the full days for the trial bottle if they didn't cancel before the
days was overThe system does not and will not allow the client to proceed to
the checkout section to complete the purchase unless he acknowledges the terms
and condition of the product The customer is automatically signed onto
our monthly subscription until they call in and ask to cancel the product.
After the customer finishes their day supply of the product, they will be
charged on the card on file for a day supply plus shipping and handling
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund.
Nevertheless, the customer account has been cancelled and will no longer be
receiving anymore products or be chargedIt was stated in the terms and
conditions every customer agrees to before proceeding to check outThe
customer must call in and cancel their account before the day trial is over
If the customer fails to cancel their account, they will be charged for the
trial product and be subscribed onto our monthly subscriptionSincerely,
NuPlenish

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 11/2/2015. Please allow up to
business days for the credit to show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Nuplenish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
class="MsoNormal" "margin-bottom: 0.0001pt;">
Unfortunately we are
unable to locate your order within our database using the information that was
already provided to us Please assist us to locate your order and
resolving the issue by providing us with the following information:
1) order number
2) first and last of
the credit card which you used to make the order
3) description for the
charge on your credit card
Sincerely,
Nuplenish

Hello,We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $ on 9/14/2015. Please allow up to
business days for the credit to show from the refunded
date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations, but unfortunately the shipping cost are not refundable. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for
the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations, but unfortunately the shipping cost are not refundable. Also, please
be aware that it was stated in the terms and conditions that
the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Nuplenish

Hello,We have refunded the customer an additional as a courtesy Please allow up to business days for the credit to show Please have the customer review all the terms and conditions when ordering any trial products online Terms and conditions on our website must be accept before you are able to go to the checkout page and the customer must again accept the Terms and conditions after ordering.Sincerely,***

Hello,Unfortunately we are unable to locate your order within our database using the information that was already provided to us Please assist us to locate your order and resolving the issue by providing us with the following information:1) order number2) first and last of the credit card
which you used to make the order3) description for the charge on your credit card.Sincerely,Nuplenish

Hello,The customer disputed the charges on 1/18/for $and $ The decision that is agreed between the customer credit card and the company is final.Sincerely,Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 11/6/and $on 11/6/with an additional $on 11/9/2015. Please
allow up to
business days for the credit to show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Nuplenish

Here is information requested.*** ***
*** *** ** **
*** ** *** *** *** * *** ***
*** *** *** ***
*** *** *** *** *** * *** ***Credit card charge shows asLMI EYEREVIVE$85.95 PrintNEWPORT BEACH, CA US

Hello,We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a refund of $and an additional $ On 8/20/the customer called in and spoke a representative and agreeing to
receive a refund of $and keeping the product The customer now asks for further refunds through the Revdex.comPlease allow up to
business days for the credit to show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, Nuplenish

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the propaganda that they kept spewing to my *** *** CardThere was never any dispute over the trial sampleThat was refundedThe problem lies where everytime I called them for the 7/20/their prerecorded message said my auto-ship was canceledNow I'm talking like or more phone calls, because the customer service reps kept hanging up on Me! Yet when we did finally reach one a agreement was made on refunding the money on that trial sample and I was to send it back on 7/24/They contend now that an auto ship was already mailed out on 7/23/Regardless of the dates, when the box showed up around the 28th with both the Nuplenish face cream and the Nuplenish eye creamI REFUSED the box at the Post Office and it went back to their warehouseNuPlenish face cream credited me my money and the eye cream is now saying I didn't do IT in a timely mannerWhat? They never said anything in their ad about auto ship, I never knew about the auto ship til I heard it on the recorded messageHow can they charge for something they have back in their warehouse?
Finally, after fighting with *** card for months and them charging me late fee's and interest on that $91.90, I finally spoke with the supervisor and he did do a courtesy credit and zeroed out my accountNow *** card is stuck with that bill, because they never followed appropriate protocol
Regards,
*** ***

Hello,We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 9/2/2015. Please allow up to
business days for the credit to show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely, Nuplenish

Hello,
We are in receipt of you complaint on behalf of the customerWe understand the customer frustrationsand have responded to the complaint by providing a full refund of $42.71on 5/7/Please allow up tobusiness days for the credit to show from the refunded dateAlso,
please be aware that it was statedin the terms and conditions that the customer would be charged for the full days for the trial bottle ifthey didn't cancel before the days was overThe system does not and will not allow the client toproceed to the checkout section to complete the purchase unless he acknowledges the terms andcondition of the productThe customer is automatically signed onto our monthly subscription untilthey call in and ask to cancel the productAfter the customer finishes their day supply of the product,they will be charged on the card on file for a day supply plus shipping and handlingUsually, thecustomer must receive and RMA number from the customer service department to return the productand they will then receive a refundNevertheless, the customer account has been cancelled and will nolonger be receiving anymore products or be chargedIt was stated in the terms and conditions everycustomer agrees to before proceeding to check outThe customer must call in and cancel their accountbefore the day trial is overIf the customer fails to cancel their account, they will be charged for thetrial product and be subscribed onto our monthly subscription.Sincerely,NuPlenish