NuPlenish Eye

Hello, I believe this is a duplicate complaint as the customer has filed one previously which we answered that we refunded her the desired amount of $Sincerely, Nuplenish

Hello,We are in receipt of you complaint on behalf of the customer We understand the customer frustrations, and have provided a month courtesy refund for the customer The dates are as follows: · Customer Called CSR in regards to Skin Product 0n 9/22/ à Customer was read terms and agreed to accept 50% refund - Customer was immediately refunded $ · Customer Called CSR in regards to Eye Product 0n 9/22/ à Customer was read terms and agreed to accept 50% refund - Customer was immediately refunded $42.98O On 9/24/we received a complaint from Revdex.com in regards to more refunds As a Courtesy, we refunded the customer: Eye Product --> $ was refunded to the customer (please allow up to business days for credit to show) Skin Produc --> $was refunded to the customer (please allow up to business days for credit to show) Also, be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled since 9/22/and will no longer be receiving anymore products or be charged Sincerely,Nuplenish

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Product was order from a Facebook ad that did not show any type of terms or policy, just went strictly to the charge of productThere are two company that is selling this productI am now complaining about the Nuplenish Serum which I cancel and was charged I called this company and talk with a customer service rep who said his name was JohnI explained that I didn't like this product and I didn't want a subscriptionI also told him that the advertisement was misleading because I never saw terms or policy on Facebook, never said anything about a required subscription, never said anything about two companies being involved with the products, nothing about two different charges, nothing mention about days, days, nothingI want my refund of that John say I would get 3-days almost two weeks agoI will try to counteract this on Facebook and Twitter before this becomes a bjgger problemI tried to email this company before I filed this at ca@nuplenishserum,.com and got the message that it was unreachableTranslateDesired Resolution: Refund Regards, [redacted]

This is a skam! They advertise a SAMPLE sent for the price of shippingInstead they send the full size and charge you $eachI spoke with [redacted] on the customer service line who told me (in a very polite way) too bad!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Ms [redacted] Regarding complaint [redacted] against NuPlenish After a battle with my credit card company on 10/12/15, the company has agreed to refund all charges that were listed in my complaint I sincerely appreciate your effort in this matter and I do wish to keep the information on this complaint as public record, as this business is operating in a manner that is not forthright or honest Again, THANK YOU! [redacted] Regards, [redacted]

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $and $8/9/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Nuplenish

On Friday Aug I saw an ad that appeared to be issued by DrOzSince I am a subscriber to DrOz new magazine, I didn't think it strangeThe ad was about a skin and eye cream company called NuPlenist pointed out how even DrOz wife used both creams and saw amazing resultsIt went on to post claims from customers about the "free" trialYou only pay shipping chargeIt never said or indicated anywhere in the ad that once you signed up they would start charging you $per month foreverI was impulsive and ordered itThen immediately I began searching on line to find it was a scamI called my credit card coand notified them to stop the shipment but it was told it was too lateThey said they would cancel my subscription (which I never knew it was) and charge me an additional $to cancel it but would only refund the $38.71, not the ship chg when I returned it and they received itI called my credit card coimmedbut it was too lateThey would only put it in dispute

Hello, Unfortunately we are unable to locate your order within our database Please provide us with the first and last of the credit card which you used during your purchase Also, please provide us with description on your credit card for the purchasePlease be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Sincerely, Nuplenish

I ordered a sample supply of eye cream and face cream one for and the other for Nowhere was there any statement that there would be monthly charges to my credit card for a "monthly" supply of both creams at $each!!!!! I just looked at my recent credit card statement and there was one charge already and two pending (as well as declined) I am calling my credit card company in the morning to dispute these charges I have already called the company and they deny there were three charges but did say they would credit back two of them after I told them I was reporting them as a fraudulent company to my credit card company In my opinion, this company is a scam

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 11/18/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely,Nuplenish

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $ on 5/16/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Nuplenish

My full name per your request is: [redacted] ( I filed complaint against both nuplenish Eye and Nuplenish SkinI feel they did fradulent activity by misguiding and cheating customers like this) Thanks! [redacted]

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 6/24/and $on 6/26/totaling $ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handling Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is over If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptio.Sincerely,NuPlenish

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 7/24/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Nuplenish

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved The issue has been resolved thank you Regards, [redacted] The issue has been resolved thank you The issue has been resolved thank you The issue has been resolved thank you The issue has been resolved thank you The issue has been resolved thank you

Hello, Unfortunately we are unable to locate your order within our database using the information that was already provided to us Please assist us to locate your order and resolving the issue by providing us with the following information: 1) order number 2) first and last of the credit card which you used to make the order 3) description for the charge on your credit card Sincerely,Nuplenish

Applied online to be billed for shipping and handling and was put on auto shipMy acctwas debited for $After much argument and thread of reporting to the AG's office I was told to return the skincare product for a full credit to my acctNow l have to see if I have a problem with getting my acct credited after it is returned! I was offered a discount down to $with no return but I would not accept the offerBad way of doing business!!

Hello,We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 8/25/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely, Nuplenish

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In my previous complain # [redacted] to Revdex.com regarding service and product of NuPlenish company, I described my dissatisfaction and reasons why I expect to receive refund from themOn your inquiry, the company answered that they already sent me refundIt's simply not trueThey did not send me any refundI didn't have a chance to answer to you since I filed a complain to my credit card and was expecting a response from themI learned today that they began their own investigationThe dispute case that they initiated proves that they didn't receive any refundThey say that I can review the status of this investigation at any time by visiting Discover.com or by calling our service team day or night at [redacted] [redacted] I'd like to receive refund for the product that I didn't ask to send to me and I'd be happy to send it back (it's unpacked in original package) Regards, [redacted]

Hello,We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 2/26/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Nuplenish