Nutra Health Systems

We are sorry for your frustrations We are not affiliated with the company you mentioned That company sells their information which we purchase We purchase information from many companies.After listening to the recorded call you did intact order this product Having said that your account was cancelled on October 6th, the day you first called in We have also refunded you $

We apologize for your inconvenience We have refunded your MasterCard ending in [redacted] the full amount of $

Mrs [redacted] ,We apologize for your frustrations We record only one call from you regarding this charge Regardless, we have refunded your Visa, ending in ***, the full amount of $(see attachment of screenshot) Thank you

Mrs***,We are sorry for your frustrations However, you have not been charged since the the initial charge of $ Once you called in and cancelled you were never charged again (attached the screenshots of our CRM for proof) Furthermore, we do not have any products for the price points you mentioned We only have products priced at $or $ Best

We apologize for your frustrations We have refunded your Visa ending in [redacted] a total amount of $ We are sorry for the amount of time it takes for you to receive your funds That is a bank/merchanting issue that is out of our hands We hope you understand.Best

Dear Concern, Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas We offer a days trial period for the product CBD Drop that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price ($69.95) of the monthly supply bottle received during your trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeAs per our record, Mr [redacted] had placed an order for days trial period for the product CBD Drop on February 19th, As per the terms which he agreed upon placing the order, in order to avoid any charge, he was required to contactSince we did not receive any communication from, Mr [redacted] via email or call, therefore, on March 05th, 2017, he incurred the remaining balance for the charge of the product CBD Drop that he received during his trial periodWe sincerely apologize for the delay in shipmentWe understand how waiting for a package to arrive can get frustrating and apologize again for the delay in delivery According to the recent update, the shipment for the product CBD Drop is in process and it will be shipped to Mr [redacted] mailing address shortlyFor the reference following is the USPS tracking number: Tracking number: [redacted] We have cancelled the subscription and we assure that Mr [redacted] will no longer receive additional shipments of CBD DropWe are authorized to provide a refund in the amounts of $ (Transaction-ID: [redacted] ) and $ ( [redacted] )This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have We appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support Manager

[redacted] , I am unable to locate an accountant with the information provided in this accountant. We are NutraHeath Systems and our products are never more than $59.99. If you feel this is incorrect, please contact our Customer Support Department at ###-###-####Thank you.NutraHealth Systems... Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:If you listen to your taped conversations with me you know I have not called any of your Reps names while dealing with this company for the return of the money debited from my Visa debit card without my authorizationIf you consider my firm objection that I did not order this product as being rude, when I was told repeatedly I had to keep a product I did not order and to give or sell it to someone else as the bottle received was free (which you charged my debit card $for shipping and handling on 07/01), so be itYour unorthodox business practices (per your Reps) states when this product is ordered you have business days to try it or to notify your company within that time period whether you want it or your account would be credited for $(you done so on 07/15)I was told I missed your deadline and could not get that money backWithout a doubt in my mind I did not notify your company by phone or any other means to order your diet pills because I was going out of the country on 07/Most importantly of all, I know that I did not order your diet pills because I would never give out my card number over the phone to anyoneI had no knowledge of what took place until I returned at the end of the monthI did not know my account had been debited until I called your company when I returned and found your product in my mailAt which point I called to informed you I did not order it nor had I ever heard of your company and would like to return your product and was told no repeatedlyYour Reps told me I had to wait until I receive a second bottle of your product and then call to get a return numberAt which point I could receive a $refund minus a $restocking fee when you had charged my debit card another $on the very day I was speaking with your Reps (07/31)The only reason you agreed to return the full amount debited from my account is because I contacted the Revdex.com in UtahI only called back to inform your company that my bank advised that I cancel the card due to the unauthorized transactions by your companyThey stated you should refund via certified check or store creditI relayed this message to your Reps who repeatedly said your company would only refund it to the account you debitI told them I understood the policy but the bank had cancelled the card and I wanted to speak with some one in managementAfter repeatedly asking to speak with someone in management regarding this issue (Diane that morning and that afternoon Cassy, whom hung up on me o'clock EST)I called back and spoke with Jade who said she was putting me through to management only to windup speaking with Diane whom I had spoke with earlier at o'clock EST that day and was told to call back a hour later at o'clock MST when management came in from a.m- p.mShe pretended to be management until I asked her if she had gotten a promotion since I spoke with her that morningAt that point she said she had not and that management was not available to speak with me and would not be available until the next day and to callback thenNow, your company has violated my privacy, my bank account and I can only guess the information you used was from another company I ordered from online the night before (06/30) because this was the only way you would have had my name, address, telephone number, email address and account informationLesson learned from ordering online for meBut to lie and say I called your Reps names, (I can only guess it is to cover up your unorthodox business practices) lowered your standards moreI was a Rep for twenty plus years and I know how to listen but be firm with my position without resulting to name callingHowever, talking over someone and not listen to what they are trying to relay to them does not show good business practiceIgnoring request to speak with management does not eitherIf I had ordered your product, I would not lie about it but your Reps should not try to force it down some ones throat eitherYou never went the extra mile and you know it, because if you had we would not be discussing your business practices of debiting my account every days as you did for a diet pill that I did not orderSo, if you feel I discredited your company when it was my bank account debited by your company for $for a product I did not order, there is something wrong with the way you do businessAlso, lets set the record straight, I was never ever a customerI was a victim of what I consider your unlawful business practices Sincerely, Debra M [redacted]

I ordered a sample in October 2018 for $5.95 that I NEVER received. Today, April 22, 2019 you charged my account for $89.99 that I NEVER authorized. I need this resolved immediately as it has screwed up everything in my account! I can't even get a hold of you people by phone or email, it's nearly impossible, it has taken me all day to even find you.

[protected]@yahoo.com

MrsA***,We are sorry for your frustrations Unfortunately, we only have access/control over the 5-HTP product and not the Caralluma product Having said that, we have refunded you for both charges of the 5-HTP product for a total of $($and $59.99) to your Visa ending in
*** We hope this resolves your issues with us.Best

Complaint: ***
I am rejecting this response because: it is unreasonable to assume that it takes days for a fund transfer to be completedElectronic transfers take seconds, not daysWhile I believe the company's statement that a refund was submitted on 5/4/15, and that they are trying to do the right thing, it has not been received bat my bank as of this morningEither the refund was misdirected to the wrong account or some other error was madeMy bank card account is with Randolph Brooks Federal Credit UnionTheir routing number is *** and my account number is ***Please ask the company to verify and confirm the correctness of where they sent the subject refundAlternatively, ask the company to resubmit the refund to the account listed above
Sincerely,Walter D***

Mr***,What is it that you would like us to do? We have refunded you the $(it takes 7-days to reflect on your account, depending on your bank) We want to resolve this and make you happy but I don't know what more you want us to do.Let us know

Im not sure what you would like us to do This product is not dangerous It is sold in every GNC, CVS, RiteAid in the country Per your statement, we do not sell a Caruluma product, you bought that product from another company Regardless, we have refund your $9.74.Best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received a full refund
Sincerely,
*** ***

We did not place an order for this productWe placed an order for a product named ForskolinImmediately after placing the order we received a confirmation phone call from a person whom I could barely understand re: broken accent and speed of conversationYesI did agree but wasn't real clear on what I was agreeing toI received this product after receipt of my original order and promptly returned itI did not order it, I returned it and I expect a full refundAlso, I suggest that the Revdex.com look into this company's sales practices and customer service functionSomething is really wrong here!

MrsM***,I apologize for your frustrations I have refunded your Visa card ending in *** $ Please send the product back at your convenience I have attached two screenshots showing the refund in our CMS.Best

Mrs***,I'm not sure what number you called, we have had the same customer service number for years Regardless, we have cancelled your account and refunded your credit card $ Please return the unopened bottle to us.Best

Good afternoon, I have researched your account and I have searched our archived emails but I do not show any correspondence received from you other than on June 2, Per the account notes, you requested to cancel your account, to which it was cancelledYour account cancellation
number for NutraHealth Systems is *** Thank you,

Complaint ID: *** Dear Concern, Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our
proprietary formulas. We offer day trial period for the product CBD Drop that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price ($69.95) of the monthly supply bottle received during the trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time Miss *** *** placed an order for the product February 07th, Upon placing the order, she agreed to try the products for a days of trial periodMiss*** contacted our company on March 23rd, inquiring about the multiple charges on her accountOne of our customer representatives provided the detailed explanation of the program and cancelled the subscription for the product CBD DropIn regards to the refund request, Miss *** agreed to the refund offer of 50% amount of the most recent charge, therefore, the representative processed the refund in the amount of $34.98. On April 12th, we received a letter on behalf of Miss *** from her bank, informing about the dispute that she filled against the charge of our companyHowever, at this point in time we have sent your refund concern to the relevant departmentAs soon as we will receive any update, we will contact you shortlyWe appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support Manager