Nutra Health Systems

We are sorry for your frustrations Based on our research it looks like your account was cancelled and you were refunded on the day you called in I have attached the screenshots for further evidence

Complaint ID: *** Dear Sir/Madam, We regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information
mentioned below so that we may be better able to assist you: Customer ID: Name: Address: Phone number: Email Address: Regards, Email Customer Support Manager

I do apologize but this charge is not from NutraHealth SystemsOur product is, at most, $Please refer to the phone number associated with the charge as I am unable to locate itYour account has been cancelled with NutraHealth Systems

Mrs***,After listening to to the recorded call of you ordering the product and reviewing the notes in our system I will have to disagree with you In fact, it looks like you only called in once (which resulted in a refund, see attachment) Not only did you only call once...but you
called in about an hour before you made this complaint (see customer service notes attached)....that's just poor form.Before you say that customer service is at fault I want to let you know the we employ a third party company for our Customer Service (they also do the Customer Service for ***) This means that they don't care if you get a refund or not because they get paid the same.At this point it looks like you have already been refunded and your account was cancelled when you called in earlier today

Complaint: ***
I am rejecting this response because:Your are not excepting the fact that your recommended dosage is unsafe and can cause Serotonin syndromeThat is a medical factI want my hundred dollars for loss of workAnd change the dosage to what is acceptable 30-milligrams at the mostYou also you suggest you start with before taking I have contacted major supplement companies and they all agree what you are doing is dangerous
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Apple
To Whom
it May Concern,
This is
my SECOND call to your company. My first
call was back in the Nov/Dec timeframe when I did the initial cancel. I was given a cancelation number at that
time, which I kept in the event something like this happenedI also expressed
on that call did I did not want to go through exactly what I went through
today. I should not have to go through
this much trouble to get a refund of my money when I already cancelled the
membershipNote, I did not receive any product nor was I charged by your
Company in January; however I somehow managed to start receiving product again
I think it is of GREAT CONCERN that you manage to have the call of me ordering
the product and my call today, but somehow managed to not have my original cancellation
call
In
addition, the customer rep may not care whether or not I get refunded, but I
think he cares that he had to be on a call with a refund rather than a sales
call. I wonder if he would have rushed me off the phone if I was
ordering something, as compared to asking for my money to be returned
I’d also like
to take the time to explain POOR FORM to you.
Poor form
is telling me to hold to see if the Supervisor will offer me a refundThen I’m
gold the supervisor has authorized a refund but later when I ask what the
refund amount is I find that its only a refund of the loss charge and not a
refund of the full amountI should receive a FULL refund as I reiterated many
times to the customer rep I should not have to pay for something I did not
order. In addition, I think its poor
form that a service rep can access a supervisor to ask them a question, but
five minutes later when I ask to speak to that supervisor the supervisor is
unavailable for two hours. When I say
I’m willing to hold for two hours the service rep refuses to honor that wish
Please also note that it has been more than two hours and I have YET to receive
a call from that supervisorPoor Form is responding to this Revdex.com complaint more
timely than doing the right thing, which is returning the money your Company
should not have taken from me in the first place
Last, I
am unable to see your notes or refund attachments; however, I do not see a
refund on my credit cardI am also curious what the refund amount is forIs
it for the full $59.99? Or just the loss charge?
Complaint: ***
I am rejecting this response because: I am unable to confirm my complaint was resolved At this time to fully resolve the issue I need to see the full amount refunded to my card and receive written confirmation from this Company that my account has been cancelled as I no longer trust calling into their customer service center
Sincerely,
*** ***

Complaint ID: [redacted]Dear Concern,Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our...

proprietary formulas. We offere14 day trial period for the product CBD Drop that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price ($69.95) of the monthly supply bottle received during the trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.As per our record, [redacted] had placed an order for 14 days trial period for the product CBD Drop on January 25, 2017. As per the terms which she agreed upon placing the order, in order to avoid any charges, she was required to contact our company within the specified time of 14 days from the order date. Since we did not receive any communication from [redacted] via email or call, therefore, on February 08, 2017, she incurred the remaining balance for the charge of the product CBD Drop that he received during his trial period and again on February 24, 2017, she was charged for the new shipment of the product.We have canceled the subscription and we assure that [redacted] will no longer receive additional shipments of CBD Drop. We are authorized to provide a refund in the total amounts of $139.90. This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards,Customer Support Manager

We apologize for your frustrations.  However, it looks like you did call in to our Customer Service number twice and was told how to return your bottles for a refund (see attachment).  I'm afraid I'm not sure where some of the these charges are coming from.  You have only been charged...

three times by us (see attachment):12/15/15   $9.7412/15/15   $59.9912/29/15   $59.99I have no clue why you were charged twice on 12/15/15.  I refunded you the $59.99 for that second charge.If you would like a refund on the remaining unopened bottles please call our customer service at ###-###-#### to get you RMA and address for return.Furthermore, your account was closed on 2/2/16

Complaint: [redacted]I am rejecting this response because:
I spoke with Diane (Rep) at 9 a.m. EST and informed her I would like to speak with management regarding my refund being refunded to the [redacted] account, because the bank informed me they had cancelled my card and the business would need to reimburse me via a check. She informed me they could only reimburse me via the account they used (which was unauthorized by me). I insisted on speaking with someone in management and she informed me I would need to called back in an hour, 10 a.m. MST as they were only available between 8 a.m. - 5 p.m.  I called back at 2 p.m. EST to ensure they were in and I spoke with Kassy whom stated the refund was already processed on 08/04/2015 and there was nothing they could do and she to refused to put me thru to management and hung up. I called back and got Jade and again explained I wanted to speak with management regarding my refund and why. She also explained their policy of only reimbursing to the account the money was drawn from and said she would put me thru to management. Imaging my surprise when I was transferred to Diane again who gave me the same information regarding my refund and that I should contact the card company to retrieve my refund. I inquired if she had gotten a promotion because I was told I was being transferred to management. She said no and stated management was not available to speak with me regarding my refund and told me to call back on tomorrow between the hours of 8 a.m. - 5 p.m. MST if I wanted to speak with them. I am tired of getting the runaround regarding money that was basically stolen from my account by a company I had no dealing with at anytime. I want my refund in a certified check and nothing less as these people are not to be trusted. You steal from people and tell them if you will or will not return their money and how you will do it if they do return it. Policy does not work for every situation when the situation does not fit the circumstances at hand. You don't leave a card open for people to continue to steal from you, at least I don't. So I want my money back now.
Sincerely,Debra M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry for the frustration.  Our records show that your account was cancelled today at 2:55 PM MST (See attached screenshot).  There is no need to cancel your credit card.  Once we receive the unopened product we will refund your money.Best.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] However, they are lying about the recorded message.  After the Sales Rep's  spill,  that they had a computer glitch and that I should have automatically received a 60 day FREE bottle of 5-HTP 2000, She said, the next two questions would be recorded. And they were....is your address still _______ and does your credit card still end in ____?  As soon as I said, yes and the ask if this FREE why do you need my credit card #?  She was gone!    This company should be put out of business!!!!   ALSO, I HAVE NOT LOST ANY WEIGHT OR INCHES.

Complaint: [redacted]
I am rejecting this response because:The fraud that was perpetrated was done over 3 months, without my knowledge or consent or participation.This is the only company selling the product I was sent.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I will not return the unordered product on my dime. I will accept the refund, but if they want the unordered product returned they need to pay for return postage.
Sincerely,
[redacted]

After listening to the recorded call, you did in fact order this product.  Regardless, you account was cancelled and your credit card was refunded, $9.74.  Best

Mrs. [redacted],We are sorry for your frustrations.  However, you have not been charged since the the initial charge of $9.74.  Once you called in and cancelled you were never charged again (attached the screenshots of our CRM for proof).  Furthermore, we do not have any products for the...

price points you mentioned.  We only have products priced at $9.74 or $59.99.  Best

Dear Concern, Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary...

formulas.  We offer a 14 days trial period for the product CBD Drop that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price ($69.95) of the monthly supply bottle received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. As per our record, Mr. [redacted] had placed an order for 14 days trial period for the product CBD Drop on February 19th, 2017. As per the terms which he agreed upon placing the order, in order to avoid any charge, he was required to contact. Since we did not receive any communication from, Mr. [redacted] via email or call, therefore, on March 05th, 2017, he incurred the remaining balance for the charge of the product CBD Drop that he received during his trial period. We sincerely apologize for the delay in shipment. We understand how waiting for a package to arrive can get frustrating and apologize again for the delay in delivery.  According to the recent update, the shipment for the product CBD Drop is in process and it will be shipped to Mr. [redacted] mailing address shortly. For the reference following is the USPS tracking number: Tracking number: [redacted] We have cancelled the subscription and we assure that Mr. [redacted] will no longer receive additional shipments of CBD Drop. We are authorized to provide a refund in the amounts of $ 5.95 (Transaction-ID: [redacted]) and $ 69.95 ([redacted]). This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have.  We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Regards, Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ridiculous, but will accept, as there is nothing else I can do that will not cost more than I can expect in return. Their known business practice of signing people up for ongoing charges without their full understanding is deplorable. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]